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jorge.costa

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From: UK

Registered: 2010-02-18

Posts: 25

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[SOLVED] HP jetdirect printer errors after updating net-snmp

My office's HP printers weren't working anymore this morning, my cups log showed the following errors after a pacman -Syu.

It looks that libnetsnmp.so.25 is required by hplip 3.11.10-1, but the latest net-snmp  5.7.1-1 provides libnetsnmp.so.30.

168 D [31/Oct/2011:14:15:51 +0000] [Job 708] renderer command: gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs     -dDEVICEWIDTHPOINTS=612 -dDEVICEHEIGHTPOINTS=792 -sDeviceManufacturer="HEWLETT-PACKARD" -sDeviceModel="hp color LaserJet 3500" -dDuplex=    false -r600 -sIjsParams=Quality:Quality=0,Quality:ColorMode=2,Quality:MediaType=0,Quality:PenSet=2,PS:MediaPosition=7 -dIjsUseOutputFD -s    OutputFile=- -
169 D [31/Oct/2011:14:15:51 +0000] [Job 708] JCL: <job data>
170 D [31/Oct/2011:14:15:51 +0000] [Job 708]
171 D [31/Oct/2011:14:15:51 +0000] [Job 708] Starting process 3788: "gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer    =hpijs -dDEVICEWIDTHPOINTS=6..."                                                                                                         
172 D [31/Oct/2011:14:15:51 +0000] [Job 708] hpijs: error while loading shared libraries: libnetsnmp.so.25: cannot open shared object file: N    o such file or directory

[14:29]:sudo pacman -Q | grep net-snmp
net-snmp 5.6.1-4

[14:30]:sudo pacman -Qo /usr/lib/cups/backend/hp
/usr/lib/cups/backend/hp is owned by hplip 3.11.5-1

solution is to downgrade net-snmp:

[2011-10-08 21:56] upgraded net-snmp (5.6.1-4 -> 5.7.1-1)
[2011-10-31 14:24] Running 'pacman -U /var/cache/pacman/pkg/net-snmp-5.6.1-4-x86_64.pkg.tar.xz'
[2011-10-31 14:24] upgraded net-snmp (5.7.1-1 -> 5.6.1-4)

this might help someone else,