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#1 2011-12-02 04:56:19

jlight2011
Member
From: Melbourne
Registered: 2011-06-15
Posts: 51

Dell XPS L502X - USB problems

Hi Arch users!
I have been experiencing a consistent problem with my USB on my Dell.

I have 3 USB ports, I do not experience any trouble with the port that shares with eSata (Port 1), however the two other ports (Port 2 and Port 3) give me trouble all the time. connecting a usb drive that does work and I have to remove it and put it into Port 1 then it works. However, if i restart Arch with the non-working port the Usb drive works. This is case for a varity of USB amnufactures.

The issue is common but it not always which is what is really mistrious to me. The following is the dmesg of my more recent incident where i plugged into Port 2 (found it did not work) and pluged into Port 1.

[  547.493618] usb 3-1: new full speed USB device number 3 using xhci_hcd
[  547.516478] xhci_hcd 0000:04:00.0: WARN: Stalled endpoint
[  547.518449] xhci_hcd 0000:04:00.0: WARN: Stalled endpoint
[  547.520445] xhci_hcd 0000:04:00.0: WARN: Stalled endpoint
[  547.545450] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  547.553413] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  547.556440] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  547.562433] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  547.563561] usb 3-1: ep 0x82 - rounding interval to 64 microframes, ep desc says 80 microframes
[  547.563574] usb 3-1: ep 0x84 - rounding interval to 64 microframes, ep desc says 80 microframes
[  547.563586] usb 3-1: ep 0x88 - rounding interval to 64 microframes, ep desc says 80 microframes
[  547.566552] usb 3-1: ep 0x84 - rounding interval to 64 microframes, ep desc says 80 microframes
[  547.591398] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  547.592496] usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x03F0 pid 0x5511
[  548.000946] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  548.003944] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  548.006941] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  548.009933] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  548.012904] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  548.015913] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  548.018925] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  548.021897] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  548.025916] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  555.028274] usblp0: removed
[  555.214934] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  555.303801] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  555.311794] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  555.317806] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  555.326808] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  555.330768] xhci_hcd 0000:04:00.0: WARN: Stalled endpoint
[  555.496909] usb 3-1: ep 0x88 - rounding interval to 64 microframes, ep desc says 80 microframes
[  555.664401] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  555.689374] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  571.775536] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  571.849429] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  571.874428] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[  575.754115] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 2397.213551] usb 3-1: reset full speed USB device number 3 using xhci_hcd
[ 2397.259386] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 2397.260402] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88016441f540
[ 2397.260407] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88016441f580
[ 2397.260410] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88016441f5c0
[ 2397.260413] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88016441fc00
[ 2397.260415] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88016441fc40
[ 2397.260418] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88016441fc80
[ 2397.260431] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88016441fe40
[ 2397.260433] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88016441fe80
[ 2397.260435] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88016441fec0
[ 2397.260449] usb 3-1: ep 0x82 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 2397.260458] usb 3-1: ep 0x84 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 2397.260468] usb 3-1: ep 0x88 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 2397.263426] usb 3-1: ep 0x84 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 2397.288353] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 2397.289475] usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x03F0 pid 0x5511
[ 7866.600409] usblp0: removed
[ 7866.775081] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 7866.861953] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 7866.870010] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 7866.875938] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 7866.884955] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 7866.890943] xhci_hcd 0000:04:00.0: WARN: Stalled endpoint
[ 7866.928995] usb 3-1: ep 0x88 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 7867.008790] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 7867.033787] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 7869.949527] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep
[ 8512.150476] xhci_hcd 0000:04:00.0: WARN: transfer error on endpoint
[ 8512.154574] xhci_hcd 0000:04:00.0: WARN: transfer error on endpoint
[ 8512.670198] usb 3-1: USB disconnect, device number 3
[ 8517.777880] usb 3-1: new high speed USB device number 4 using xhci_hcd
[ 8517.778034] usb 3-1: Device not responding to set address.
[ 8517.981139] usb 3-1: Device not responding to set address.
[ 8518.184105] usb 3-1: device not accepting address 4, error -71
[ 8518.237415] hub 3-0:1.0: unable to enumerate USB device on port 1
[ 8581.541054] usb 2-1.2: USB disconnect, device number 3
[ 8585.896527] usb 2-1.2: new full speed USB device number 4 using ehci_hcd
[ 8585.963078] usb 2-1.2: device descriptor read/64, error -32
[ 8586.132894] usb 2-1.2: device descriptor read/64, error -32
[ 8586.302711] usb 2-1.2: new high speed USB device number 5 using ehci_hcd
[ 8586.326265] hub 2-1:1.0: unable to enumerate USB device on port 2
[ 8586.459527] hub 2-1:1.0: unable to enumerate USB device on port 2
[ 8586.842104] usb 2-1.2: new high speed USB device number 7 using ehci_hcd
[ 8587.321457] usb 2-1.2: device not accepting address 7, error -71
[ 8587.335185] hub 2-1:1.0: unable to enumerate USB device on port 2
[ 8587.521357] usb 2-1.2: new full speed USB device number 9 using ehci_hcd
[ 8587.588033] usb 2-1.2: device descriptor read/64, error -32
[ 8587.757847] usb 2-1.2: device descriptor read/64, error -32
[ 8587.927657] usb 2-1.2: new high speed USB device number 10 using ehci_hcd
[ 8588.585982] usbcore: registered new interface driver uas
[ 8588.588135] Initializing USB Mass Storage driver...
[ 8588.588400] scsi6 : usb-storage 2-1.2:1.0
[ 8588.588579] usbcore: registered new interface driver usb-storage
[ 8588.588582] USB Mass Storage support registered.
[ 8589.586358] scsi 6:0:0:0: Direct-Access     TOSHIBA  TransMemory      1.00 PQ: 0 ANSI: 2

Any help in this to resolve will be much appreciated. Cheers!

Cheers!
J

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#2 2011-12-02 22:51:18

lagagnon
Member
From: an Island in the Pacific...
Registered: 2009-12-10
Posts: 1,077
Website

Re: Dell XPS L502X - USB problems

I'm not familiar with your machine but I would first of all get into your BIOS setup, reset everything to BIOS defaults, then if you made any BIOS changes set things to how you had them and reboot. I would boot back into arch, open a terminal and type "sudo tail -f /var/log/messages.log".

Then plug a USB device, preferably a thumb drive, into a port that sometimes do not work and paste here, or to a pastebin somewhere, the messages you get in the terminal.


Philosophy is looking for a black cat in a dark room. Metaphysics is looking for a black cat in a dark room that isn't there. Religion is looking for a black cat in a dark room that isn't there and shouting "I found it!". Science is looking for a black cat in a dark room with a flashlight.

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#3 2011-12-23 01:03:28

don_crissti
Member
Registered: 2009-03-17
Posts: 35

Re: Dell XPS L502X - USB problems

I have the same notebook and everything works fine here. Here is my BIOS setup:
BIOS A05
USB Emulation [Disabled]
USB Powershare [Enabled]
USB Wake Support [Disabled]

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#4 2011-12-28 04:28:40

burnfreak
Member
Registered: 2011-12-28
Posts: 1

Re: Dell XPS L502X - USB problems

I also have a L502X.  I think the problem is due to the fact that ports 2&3 are connected to the USB 3.0 controller and Port 1 is only a USB 2.0 port.  I've had the same issue when trying to boot into linux from a thumbdrive.  It only works from Port 1.  Not exactly sure what you could do to fix the problem.

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#5 2013-01-13 16:20:14

cbecker
Member
Registered: 2012-12-30
Posts: 5

Re: Dell XPS L502X - USB problems

Is there any fix for this issue? I am using kernel 3.6.10-1-ARCH #1 and still doesn't work.

Cheers.

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