Arch Linux

6msj

Member

Registered: 2011-10-03

Posts: 42

Doesn't recognize a specific hard drive that is recognized by others

Hi, I recently installed Arch on another laptop and was trying to get usb support to work.

I'm trying to get Arch to recognize my 2TB hard drive but fdisk doesn't recognize it.

Here's the dmesg log.

[ 1062.009734] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:1d.0/usb2/2-2/2-2:1.0/input/input11
[ 1062.010213] generic-usb 0003:046D:C52F.0003: input,hidraw0: USB HID v1.11 Mouse [Logitech USB Receiver] on usb-0000:00:1d.0-2/input0
[ 1062.017118] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:1d.0/usb2/2-2/2-2:1.1/input/input12
[ 1062.017860] generic-usb 0003:046D:C52F.0004: input,hiddev0,hidraw1: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:1d.0-2/input1
[ 1064.363296] usb 1-3: new high speed USB device number 11 using ehci_hcd
[ 1064.488467] scsi3 : usb-storage 1-3:1.0
[ 1065.500745] scsi 3:0:0:0: Direct-Access     SanDisk  Cruzer           1.03 PQ: 0 ANSI: 2
[ 1065.502881] scsi: killing requests for dead queue
[ 1065.503732] sd 3:0:0:0: [sdb] 15633408 512-byte logical blocks: (8.00 GB/7.45 GiB)
[ 1065.503769] scsi: killing requests for dead queue
[ 1065.505099] sd 3:0:0:0: [sdb] Write Protect is off
[ 1065.505105] sd 3:0:0:0: [sdb] Mode Sense: 03 00 00 00
[ 1065.505134] scsi: killing requests for dead queue
[ 1065.505838] sd 3:0:0:0: [sdb] No Caching mode page present
[ 1065.505844] sd 3:0:0:0: [sdb] Assuming drive cache: write through
[ 1065.506008] scsi: killing requests for dead queue
[ 1065.507396] scsi: killing requests for dead queue
[ 1065.507729] scsi: killing requests for dead queue
[ 1065.508108] scsi: killing requests for dead queue
[ 1065.508853] scsi: killing requests for dead queue
[ 1065.509587] sd 3:0:0:0: [sdb] No Caching mode page present
[ 1065.509592] sd 3:0:0:0: [sdb] Assuming drive cache: write through
[ 1065.513394]  sdb: sdb1
[ 1065.515968] sd 3:0:0:0: [sdb] No Caching mode page present
[ 1065.515975] sd 3:0:0:0: [sdb] Assuming drive cache: write through
[ 1065.515980] sd 3:0:0:0: [sdb] Attached SCSI removable disk
[ 1120.576549] usb 1-3: USB disconnect, device number 11
[ 1120.578361] scsi: killing requests for dead queue
[ 1248.576609] usb 1-3: new high speed USB device number 12 using ehci_hcd
[ 1248.813452] hub 1-0:1.0: unable to enumerate USB device on port 3
[ 1252.249930] usb 2-2: USB disconnect, device number 3

Plugging the same drive into a Windows computer or my own Arch setup yields positive results.

Log from dmesg from my own arch system.

[ 7157.493181] usb 2-4: new high speed USB device number 9 using ehci_hcd
[ 7158.195024] scsi5 : usb-storage 2-4:1.0
[ 7160.268772] scsi 5:0:0:0: Direct-Access     WD       My Book 1130     1012 PQ: 0 ANSI: 6
[ 7166.200758] scsi 5:0:0:1: Enclosure         WD       SES Device       1012 PQ: 0 ANSI: 6
[ 7171.850672] scsi: killing requests for dead queue
[ 7171.851365] sd 5:0:0:0: [sdc] 3906963456 512-byte logical blocks: (2.00 TB/1.81 TiB)
[ 7171.851385] scsi: killing requests for dead queue
[ 7171.852109] sd 5:0:0:0: [sdc] Write Protect is off
[ 7171.852113] sd 5:0:0:0: [sdc] Mode Sense: 47 00 10 08
[ 7171.852128] scsi: killing requests for dead queue
[ 7171.853124] sd 5:0:0:0: [sdc] No Caching mode page present
[ 7171.853147] sd 5:0:0:0: [sdc] Assuming drive cache: write through
[ 7171.853752] scsi: killing requests for dead queue
[ 7171.853998] scsi: killing requests for dead queue
[ 7171.854376] scsi: killing requests for dead queue
[ 7171.855120] scsi: killing requests for dead queue
[ 7171.856392] sd 5:0:0:0: [sdc] No Caching mode page present
[ 7171.856397] sd 5:0:0:0: [sdc] Assuming drive cache: write through
[ 7171.856460] scsi: killing requests for dead queue
[ 7171.873036]  sdc: sdc1
[ 7171.900115] sd 5:0:0:0: [sdc] No Caching mode page present
[ 7171.900122] sd 5:0:0:0: [sdc] Assuming drive cache: write through
[ 7171.900126] sd 5:0:0:0: [sdc] Attached SCSI disk
[ 7172.032436] ses 5:0:0:1: Attached Enclosure device

The problem computer also successfully sees and mounts new different drives.

At this point I'm just wondering if there's some hardware incompatibility with this old laptop.

Thanks for any help.

lagagnon

Member

From: an Island in the Pacific...

Registered: 2009-12-10

Posts: 1,087

Website

Re: Doesn't recognize a specific hard drive that is recognized by others

Check the BIOS setup in that laptop and ensure that USB 2.0 is enabled in the setup?

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6msj

Member

Registered: 2011-10-03

Posts: 42

Re: Doesn't recognize a specific hard drive that is recognized by others

I've tried other drives on the same laptop; it could see the other two external hard drives I plugged in.

The problem hard drive also worked on the laptop for a short amount of time before showing errors again, so I'm not sure it's because of usb 2.

ewaller

Administrator

From: Pasadena, CA

Registered: 2009-07-13

Posts: 20,354

Re: Doesn't recognize a specific hard drive that is recognized by others

We are talking about a rotating drive here, right?  How is the drive powered?  If it is purely from the USB port, it may be starved for power.  (The device is not supposed to draw more than 100mA unless it negotiates for more current.  If it does, it is supposed to stay under 500mA.  Many spinning drives blow through these limits, without regards for the USB specification.

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Nothing is too wonderful to be true, if it be consistent with the laws of nature -- Michael Faraday
Sometimes it is the people no one can imagine anything of who do the things no one can imagine. -- Alan Turing
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6msj

Member

Registered: 2011-10-03

Posts: 42

Re: Doesn't recognize a specific hard drive that is recognized by others

Yeah it's a rotating drive. It has its own ac adapter for power.