[SOLVED] can't install due to usb/network errors (Gigabyte 970A-D3)

tlawren · 2013-03-11 01:35:44

I am running into some errors while trying to install Arch on my new build. I can successfully get to the installation shell prompt, but only when I have the bootable usb and a wired usb keyboard plugged into my 2 usb 3.0 slots. When I don't have the install usb or my keyboard plugged into these slots, I get a slew of errors like the following:

device descriptor read/64, error -32

I'm sorry I can't post all of the errors, because I can't copy and paste it. When I do plug both items into the usb 3.0 slots and I get to the shell prompt, I can not establish a network connection. I know the hardware works, because everything runs fine on Ubuntu live CD (old kernel 2.6) as well as my Windows 7 boot.

I also tried booting off my old Arch hard drive and it throws the same usb errors above.

I have no idea what is going on or how to begin to get around it, so any tips or guidance will be greatly appreciated!

Edit:

I've seen some posts saying this could be a kernel issue with my hardware. Affected kernels appear to be 3.7.? and up. I'm trying to install with arch-2012.02.01. Is there a way I can attempt to install with an older kernel, say 3.6? The oldest kernel version I have on my old drive is version 3.7 something too, so I can't get into an old kernel on it. How can I install an older kernel on my old drive to see if I can get it to boot?

Edit 2:

I can successfully boot into the i686 installer with no errors. I can also establish a network connection, so this issue appears to be a i86_64 problem. The install usb I'm is using is ARCH_201302, so kernel 3.7.

***** SOLUTION *****

The solution to my problem was to enable IOMMU in my BIOS. I recently upgraded my hardware and the motherboard I got is a Gigabyte 970A-D3. IOMMU is disabled by default. See my last post below for more details.

Last edited by tlawren (2013-03-12 13:29:19)

Lone_Wolf · 2013-03-11 10:19:10

Look here older install isos .

the 2012.09.07 iso has kernel 3.5 in it, 2012.12.01 has a 3.6 kernel .

tlawren · 2013-03-11 11:05:01

I just tried 2012.12.01 and 2012.09.07 and both resulted in the same issue. Here is an image of what I'm seeing each time.

=i.imgur.com/cGhPvku.jpg

tlawren · 2013-03-11 11:06:26

I just tried 2012.12.01 and 2012.09.07 and both resulted in the same issue. Here is an image of what I'm seeing each time.

i.imgur.com/cGhPvku.jpg

This was from 2013.02.01. The same errors occur for 12.01 and 09.07.

Last edited by tlawren (2013-03-11 11:08:03)

Lone_Wolf · 2013-03-12 11:32:03

The latest iso 2013.03.01 has kernel 3.7.9 in it, you could try that one

If you still have an existing archinstall that boots, you can try 2 things :
install the lts 3.0.x -kernel and check if that has those errors aswell
switch to testing which has a 3.8 kernel

Last edited by Lone_Wolf (2013-03-12 11:32:21)

tlawren · 2013-03-12 13:20:00

After a lot of searching I finally found the solution to my problem. I had to enable IOMMU in the BIOS on my motherboard (Gigabyte 970A-D3).

In case it helps someone else, I found the solution in the following forum post:
http://ubuntuforums.org/showthread.php?t=2114055

Another related post is:
http://ubuntuforums.org/showthread.php?t=2111223

As an aside, I'm not really sure why when IOMMU is disabled, 32-bit kernels work, but 64-bit kernels don't. I'm guessing IOMMU support is disabled in 32-bit kernels while it is enabled in 64-bit kernels. Or, it is at least handled differently.

Last edited by tlawren (2013-03-12 13:20:35)

matth · 2013-03-23 16:14:34

Sorry for posting to a solved thread with no more useful information.

But I just wanted to say Thank You! I have the same motherboard and I have been trying for 2 nights now to get it to work with no luck and I had all of the same issues you posted in the first thread. This thread saved me!

Thanks!

Arch Linux

#1 2013-03-11 01:35:44

[SOLVED] can't install due to usb/network errors (Gigabyte 970A-D3)

#2 2013-03-11 10:19:10

Re: [SOLVED] can't install due to usb/network errors (Gigabyte 970A-D3)

#3 2013-03-11 11:05:01

Re: [SOLVED] can't install due to usb/network errors (Gigabyte 970A-D3)

#4 2013-03-11 11:06:26

Re: [SOLVED] can't install due to usb/network errors (Gigabyte 970A-D3)

#5 2013-03-12 11:32:03

Re: [SOLVED] can't install due to usb/network errors (Gigabyte 970A-D3)

#6 2013-03-12 13:20:00

Re: [SOLVED] can't install due to usb/network errors (Gigabyte 970A-D3)

#7 2013-03-23 16:14:34

Re: [SOLVED] can't install due to usb/network errors (Gigabyte 970A-D3)

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