[KDE 4.10] KMail does not start

kostas213 · 2013-05-15 01:39:15

Suddenly KMail does not start and specifically it shows the following error (when trying to launch it from the terminal):

kmail: error while loading shared libraries: libsasl2.so.3: cannot open shared object file: No such file or directory

Of course, libsasl is installed on my system. Also I tried to launch KMail on a newly created user account but it fails again with the same error. As far as I remember the only upgrade of a package that would have any relationship to this, was kdepimlibs from 4.10.3-1 to 4.10.3-3 if I remember well.

Does anyone else have this error? Any ways to resolve it?

ewaller · 2013-05-15 02:14:55

Can we start off with the normal opening move: Is your system fully up to date ( You have run pacman -Syu ) successfully ?

kostas213 · 2013-05-15 02:25:15

Yes, of course. All updates are done successfully.

ewaller · 2013-05-15 02:41:57

It seems okay here (For now)

ewaller$@$odin ~ 1014 %locate libsasl2                      
/usr/lib/libsasl2.so
/usr/lib/libsasl2.so.3
/usr/lib/libsasl2.so.3.0.0
ewaller$@$odin ~ 1015 %pacman -Qs kmail
local/kdepim-kmail 4.10.3-2 (kde kdepim)
    Mail Client
ewaller$@$odin ~ 1016 %pacman -Qs libsasl
local/libsasl 2.1.26-2
    Cyrus Simple Authentication Service Layer (SASL) Library
ewaller$@$odin ~ 1017 %

Updating the system as I type. It will pick up the kdepim libs. I'll let you know what happens.

kostas213 · 2013-05-15 02:47:33

Here I have:

konstantinos@ksnbl ~ $ locate libsasl2
/home/konstantinos/.local/share/Steam/ubuntu12_32/steam-runtime/i386/installed/libsasl2-2_2.1.25.dfsg1-3ubuntu0.1_i386
/home/konstantinos/.local/share/Steam/ubuntu12_32/steam-runtime/i386/installed/libsasl2-2_2.1.25.dfsg1-3ubuntu0.1_i386.md5
/home/konstantinos/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libsasl2.so.2
/home/konstantinos/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libsasl2.so.2.0.25
/home/konstantinos/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/share/doc/libsasl2-2
/home/konstantinos/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/share/doc/libsasl2-2/README.Debian
/home/konstantinos/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/share/doc/libsasl2-2/README.configure-options
/home/konstantinos/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/share/doc/libsasl2-2/changelog.Debian.gz
/home/konstantinos/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/share/doc/libsasl2-2/copyright
/usr/lib/libsasl2.so
/usr/lib/libsasl2.so.2
/usr/lib/libsasl2.so.2.0.23
konstantinos@ksnbl ~ $ pacman -Qs kmail
local/kdepim-kmail 4.10.3-1 (kde kdepim)
    Mail Client
konstantinos@ksnbl ~ $ pacman -Qs libsasl
local/libsasl 2.1.23-10
    Cyrus Simple Authentication Service Layer (SASL) Library

The difference is that kmail is searching for libsasl2.so.3 instead of libsasl2.so.2. And as far I can see from pacman logs, the last time that libsasl package was updated was at 25/03/2013. Thanks for the help!

Edit: added libsasl version.

Last edited by kostas213 (2013-05-15 02:54:33)

ewaller · 2013-05-15 02:53:43

It still works.

Lets look at your labasl a bit closer.

ewaller$@$odin ~ 1023 %pacman -Qi libsasl
Name           : libsasl
Version        : 2.1.26-2
Description    : Cyrus Simple Authentication Service Layer (SASL) Library
Architecture   : x86_64
URL            : http://cyrusimap.web.cmu.edu/
Licenses       : custom
Groups         : None
Provides       : None
Depends On     : openssl  krb5
Optional Deps  : None
Required By    : libetpan  libldap  postfix  qemu
Optional For   : None
Conflicts With : cyrus-sasl-plugins
Replaces       : None
Installed Size : 582.00 KiB
Packager       : Bart
Build Date     : Fri May 10 23:33:27 2013
Install Date   : Mon May 13 09:29:24 2013
Install Reason : Installed as a dependency for another package
Install Script : No
Validated By   : Signature

ewaller$@$odin ~ 1024 %

Edit: Crud! I am running testing. Yes libasl is in testing

Last edited by ewaller (2013-05-15 02:55:56)

ewaller · 2013-05-15 02:56:45

Any chance you are using testing? Have you ever used testing?

kostas213 · 2013-05-15 03:06:55

I have libsasl 2.1.23-10 installed. It seems I have to wait for the new version to come into core from testing maybe.

Edit: No I have never used testing on Arch. But I can open it to test the case with KMail.

Last edited by kostas213 (2013-05-15 03:07:46)

kostas213 · 2013-05-15 03:20:15

Done. I opened testing repo, I upgraded, and KMail is starting normally. Tomorrow at noon I'll report back when I will add again my IMAP accounts. As a first step before posting and searching the Internet, I saw that Akonadi didn't recognize the IMAP accounts, so I deleted them because I thought the problem was there. Anyway, I'll report back just to be sure that everything works. Thanks again for the help!

ewaller · 2013-05-15 03:37:41

Great. Now for the disclaimer.

I did not mean to imply that you should enable testing. Since you have, be sure to read This wiki sub-article

If you ever want to turn off testing, Comment out the testing repositories and run pacman -Syyuu (Yes, 2 y's and 2 u's)

sailor-02 · 2013-05-15 05:39:47

I had the same problem.
instead allowing Testing repo I preferred to install the only libsasl-2.1.26-2. as a result the error became looking:

"kontact: error while loading shared libraries: libsasl2.so.2: cannot open shared object file: No such file or directory"

I return to "core" variant of lisasl (2.1.23-10)
at the end I made a link /usr/lib/libsasl2.so.3 that points to /usr/lib/libsasl2.so.2.0.23

all works

Last edited by sailor-02 (2013-05-15 05:41:19)

ilpianista · 2013-05-15 07:36:50

Unfortunately kdepimlibs in [extra] links to libsasl in [testing].

To get kmail/kontact running you could downgrade both kdepimlibs and libical.

We will fix this ASAP. I'm just waiting a reply from the libsasl maintainer so I can move libsasl packages to [extra].

EDIT: packages moved.

Wake · 2013-05-15 12:10:47

Fixed on my system. Thanks for being so quick.

kostas213 · 2013-05-15 18:14:51

Yes, everything works great! Thanks for the quick move to [extra]! So no need also for [testing].

Arch Linux

#1 2013-05-15 01:39:15

[KDE 4.10] KMail does not start

#2 2013-05-15 02:14:55

Re: [KDE 4.10] KMail does not start

#3 2013-05-15 02:25:15

Re: [KDE 4.10] KMail does not start

#4 2013-05-15 02:41:57

Re: [KDE 4.10] KMail does not start

#5 2013-05-15 02:47:33

Re: [KDE 4.10] KMail does not start

#6 2013-05-15 02:53:43

Re: [KDE 4.10] KMail does not start

#7 2013-05-15 02:56:45

Re: [KDE 4.10] KMail does not start

#8 2013-05-15 03:06:55

Re: [KDE 4.10] KMail does not start

#9 2013-05-15 03:20:15

Re: [KDE 4.10] KMail does not start

#10 2013-05-15 03:37:41

Re: [KDE 4.10] KMail does not start

#11 2013-05-15 05:39:47

Re: [KDE 4.10] KMail does not start

#12 2013-05-15 07:36:50

Re: [KDE 4.10] KMail does not start

#13 2013-05-15 12:10:47

Re: [KDE 4.10] KMail does not start

#14 2013-05-15 18:14:51

Re: [KDE 4.10] KMail does not start

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