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#1 2013-07-03 08:30:54

Christil
Member
Registered: 2013-07-02
Posts: 16

[SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

Eth0 not set up with live CD 2013.07.01, so I was unable to install Archlinux

Here are some informations on my configuration :
* Computer Dell XPS8300,
* I'm wired in DHCP to a Freebox as a router (IP given 192.168.0.15)

* result of 

systemctl -- failed

:

UNIT                  LOAD   ACTIVE SUB    DESCRIPTION
dhcpcd@wlp2s0.service loaded failed failed dhcpcd on wlp2s0

LOAD   = Reflects whether the unit definition was properly loaded.
ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
SUB    = The low-level unit activation state, values depend on unit type.

1 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.

* result of 

lspci -s 04:00.0 -vnn

:

04:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM57788 Gigabit Ethernet PCIe [14e4:1691] (rev 01)
	Subsystem: Dell XPS 8300 [1028:04aa]
	Flags: fast devsel, IRQ 19
	Memory at fe300000 (64-bit, non-prefetchable) [size=64K]
	Capabilities: [48] Power Management version 3
	Capabilities: [60] Vendor Specific Information: Len=6c <?>
	Capabilities: [50] MSI: Enable- Count=1/1 Maskable- 64bit+
	Capabilities: [cc] Express Endpoint, MSI 00
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [13c] Virtual Channel
	Capabilities: [160] Device Serial Number 78-2b-cb-ff-fe-8e-89-01
	Capabilities: [16c] Power Budgeting <?>
	Kernel modules: tg3

* result of ifconfig :

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet 127.0.0.1  netmask 255.0.0.0
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 0  (Local Loopback)
        RX packets 0  bytes 0 (0.0 B)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 0  bytes 0 (0.0 B)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

wlp2s0: flags=4099<UP,BROADCAST,MULTICAST>  mtu 1500
        ether 60:d8:19:61:e2:dd  txqueuelen 1000  (Ethernet)
        RX packets 0  bytes 0 (0.0 B)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 0  bytes 0 (0.0 B)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

* result of ip link :

1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN mode DEFAULT 
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
2: wlp2s0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc mq state DOWN mode DEFAULT qlen 1000
    link/ether 60:d8:19:61:e2:dd brd ff:ff:ff:ff:ff:ff

Not knowing systemd, I cannot see if tg3 is loaded.

In addition, I'm writing from a previous Arch install witch is working fine, so all plugs and wires are OK.

Question : why ethernet is down and how correct the live CD ?

Thank you for your help.

Last edited by Christil (2013-07-04 12:48:36)

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#2 2013-07-03 08:40:10

lucke
Member
From: Poland
Registered: 2004-11-30
Posts: 4,018

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

"systemctl status dhcpcd@wlp2s0" should tell you why it failed.

"lsmod" shows loaded modules.

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#3 2013-07-03 11:15:19

Trilby
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Registered: 2011-11-29
Posts: 30,332
Website

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

Lucke, wlp2s0 failed because that's the wireless connection.  Ethernet failed because the device isn't recognized or the proper module isn't loaded.

Christil, I would second the recommendation of lsmod as how to see which modules are loaded, but what I'd do first is get the results of `lspci -vnn` from the installation where it works on that hardware and check which module is being used, then `modprobe <module>` from the liveCD if that module isn't already loaded.

EDIT: also pleas use code tags when posting command output.  Quote this message to see how I've used code tags

here

Last edited by Trilby (2013-07-03 11:16:06)

"UNIX is simple and coherent" - Dennis Ritchie; "GNU's Not Unix" - Richard Stallman

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#4 2013-07-03 11:17:02

Christil
Member
Registered: 2013-07-02
Posts: 16

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

Thanks for your answer.
Here are the result of the 2 commands :

* systemctl status dhcpcd@wlp2s0

dhcpcd@wlp2s0.service - dhcpcd on wlp2s0
   Loaded: loaded (/usr/lib/systemd/system/dhcpcd@.service; disabled)
   Active: failed (Result: exit-code) since Wed 2013-07-03 13:02:59 UTC; 4min 3s ago
  Process: 321 ExecStart=/usr/sbin/dhcpcd -q -w %I (code=exited, status=1/FAILURE)

Jul 03 13:02:27 archiso dhcpcd[321]: version 5.6.8 starting
Jul 03 13:02:29 archiso dhcpcd[321]: wlp2s0: waiting for carrier
Jul 03 13:02:59 archiso systemd[1]: dhcpcd@wlp2s0.service: control process exited, code=exited status=1
Jul 03 13:02:59 archiso systemd[1]: Failed to start dhcpcd on wlp2s0.
Jul 03 13:02:59 archiso systemd[1]: Unit dhcpcd@wlp2s0.service entered failed state.

* lsmod | grep tg3
tg3                   150315  0
ptp                     8324  1 tg3
libphy                 20172  1 tg3

So, it seems tg3 is loaded...

Last edited by Christil (2013-07-03 13:38:38)

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#5 2013-07-03 11:33:06

Christil
Member
Registered: 2013-07-02
Posts: 16

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

For Trilby,

* lspci -vnn -s 04:00.0 :
04:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM57788 Gigabit Ethernet PCIe [14e4:1691] (rev 01)
    Subsystem: Dell XPS 8300 [1028:04aa]
    Flags: bus master, fast devsel, latency 0, IRQ 49
    Memory at fe300000 (64-bit, non-prefetchable) [size=64K]
    Capabilities: [48] Power Management version 3
    Capabilities: [60] Vendor Specific Information: Len=6c <?>
    Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
    Capabilities: [cc] Express Endpoint, MSI 00
    Capabilities: [100] Advanced Error Reporting
    Capabilities: [13c] Virtual Channel
    Capabilities: [160] Device Serial Number 78-2b-cb-ff-fe-8e-89-01
    Capabilities: [16c] Power Budgeting <?>
    Kernel driver in use: tg3

Same identification as for the live CD
I think tg3 is loaded with the live CD (see the previous post).

For the tags, i don't understand what you want I do.

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#6 2013-07-03 12:58:49

karol
Archivist
Registered: 2009-05-06
Posts: 25,440

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

We want the output look like this

* lspci -vnn -s 04:00.0 :
04:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM57788 Gigabit Ethernet PCIe [14e4:1691] (rev 01)
    Subsystem: Dell XPS 8300 [1028:04aa]
    Flags: bus master, fast devsel, latency 0, IRQ 49
    Memory at fe300000 (64-bit, non-prefetchable) [size=64K]
    Capabilities: [48] Power Management version 3
    Capabilities: [60] Vendor Specific Information: Len=6c <?>
    Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
    Capabilities: [cc] Express Endpoint, MSI 00
    Capabilities: [100] Advanced Error Reporting
    Capabilities: [13c] Virtual Channel
    Capabilities: [160] Device Serial Number 78-2b-cb-ff-fe-8e-89-01
    Capabilities: [16c] Power Budgeting <?>
    Kernel driver in use: tg3

Please use [ code ] tags for pasting code, command output etc.
Click the 'Quote' link in the bottom right corner of this post to see how I did it.

Last edited by karol (2013-07-03 13:01:10)

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#7 2013-07-03 15:38:43

Christil
Member
Registered: 2013-07-02
Posts: 16

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

Christil wrote:

Eth0 not set up with live CD 2013.07.01, so I was unable to install Archlinux

Here are some informations on my configuration :
* Computer Dell XPS8300,
* I'm wired in DHCP to a Freebox as a router (IP given 192.168.0.15)

* result of 

systemctl -- failed

:

UNIT                  LOAD   ACTIVE SUB    DESCRIPTION
dhcpcd@wlp2s0.service loaded failed failed dhcpcd on wlp2s0

LOAD   = Reflects whether the unit definition was properly loaded.
ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
SUB    = The low-level unit activation state, values depend on unit type.

1 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.

* result of 

lspci -s 04:00.0 -vnn

:

04:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM57788 Gigabit Ethernet PCIe [14e4:1691] (rev 01)
	Subsystem: Dell XPS 8300 [1028:04aa]
	Flags: fast devsel, IRQ 19
	Memory at fe300000 (64-bit, non-prefetchable) [size=64K]
	Capabilities: [48] Power Management version 3
	Capabilities: [60] Vendor Specific Information: Len=6c <?>
	Capabilities: [50] MSI: Enable- Count=1/1 Maskable- 64bit+
	Capabilities: [cc] Express Endpoint, MSI 00
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [13c] Virtual Channel
	Capabilities: [160] Device Serial Number 78-2b-cb-ff-fe-8e-89-01
	Capabilities: [16c] Power Budgeting <?>
	Kernel modules: tg3

* result of ifconfig :

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet 127.0.0.1  netmask 255.0.0.0
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 0  (Local Loopback)
        RX packets 0  bytes 0 (0.0 B)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 0  bytes 0 (0.0 B)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

wlp2s0: flags=4099<UP,BROADCAST,MULTICAST>  mtu 1500
        ether 60:d8:19:61:e2:dd  txqueuelen 1000  (Ethernet)
        RX packets 0  bytes 0 (0.0 B)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 0  bytes 0 (0.0 B)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

* result of ip link :

1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN mode DEFAULT 
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
2: wlp2s0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc mq state DOWN mode DEFAULT qlen 1000
    link/ether 60:d8:19:61:e2:dd brd ff:ff:ff:ff:ff:ff

Not knowing systemd, I cannot see if tg3 is loaded.

In addition, I'm writing from a previous Arch install witch is working fine, so all plugs and wires are OK.

Question : why ethernet is down and how correct the live CD ?

Thank you for your help.

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#8 2013-07-03 15:40:18

Christil
Member
Registered: 2013-07-02
Posts: 16

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

Christil wrote:

Thanks for your answer.
Here are the result of the 2 commands :

* 

systemctl status dhcpcd@wlp2s0
dhcpcd@wlp2s0.service - dhcpcd on wlp2s0
   Loaded: loaded (/usr/lib/systemd/system/dhcpcd@.service; disabled)
   Active: failed (Result: exit-code) since Wed 2013-07-03 13:02:59 UTC; 4min 3s ago
  Process: 321 ExecStart=/usr/sbin/dhcpcd -q -w %I (code=exited, status=1/FAILURE)

Jul 03 13:02:27 archiso dhcpcd[321]: version 5.6.8 starting
Jul 03 13:02:29 archiso dhcpcd[321]: wlp2s0: waiting for carrier
Jul 03 13:02:59 archiso systemd[1]: dhcpcd@wlp2s0.service: control process exited, code=exited status=1
Jul 03 13:02:59 archiso systemd[1]: Failed to start dhcpcd on wlp2s0.
Jul 03 13:02:59 archiso systemd[1]: Unit dhcpcd@wlp2s0.service entered failed state.

*

 lsmod | grep tg3
tg3                   150315  0 
ptp                     8324  1 tg3
libphy                 20172  1 tg3

So, it seems tg3 is loaded...

Last edited by Christil (2013-07-03 15:40:43)

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#9 2013-07-03 15:45:59

karol
Archivist
Registered: 2009-05-06
Posts: 25,440

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

Let's try again: there's no need to quote your own posts, I said you can use 'Quote' link to see how to use [ code ] tags.

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#10 2013-07-03 16:21:25

Christil
Member
Registered: 2013-07-02
Posts: 16

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

I begin to understand the post policy.

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#11 2013-07-03 16:44:58

henk
Member
From: Weert, Netherlands
Registered: 2013-01-01
Posts: 334

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

I Googled it, and it seems the 8300 causes al lot of problems with the integrated NIC.
On cold boots the integrated NIC quit often fails, and it takes 2-3-4 boots to get it up.

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#12 2013-07-04 04:28:29

Trilby
Inspector Parrot
Registered: 2011-11-29
Posts: 30,332
Website

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

Christil, I just ran into the link for this wiki page in another forum thread here.  This looks to be the same as your problem.  Have you followed that wiki page yet?

"UNIX is simple and coherent" - Dennis Ritchie; "GNU's Not Unix" - Richard Stallman

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#13 2013-07-04 12:38:56

Christil
Member
Registered: 2013-07-02
Posts: 16

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

For henk : I never had ethernet problems with my XPS8300.

For Trilby : I did the manip found by an other way. The sequence of 3 commands must be completed by starting dhcp :

systemctl start dhcpcd.service

Thank you a lot for help.

Last edited by Christil (2013-07-04 12:41:33)

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#14 2013-07-04 13:04:00

karol
Archivist
Registered: 2009-05-06
Posts: 25,440

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

Christil wrote:

For Trilby : I did the manip found by an other way. The sequence of 3 commands must be completed by starting dhcp :

systemctl start dhcpcd.service

I don't understand what do you mean here, 'systemctl start dhcpcd.service' is one command.
Yes, you have to enable and start dhcpcd service, as it's explained in the wiki - was this your problem?

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#15 2013-07-04 13:06:12

Trilby
Inspector Parrot
Registered: 2011-11-29
Posts: 30,332
Website

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

I suspect that means after the three commands listed in the linked wiki page.

"UNIX is simple and coherent" - Dennis Ritchie; "GNU's Not Unix" - Richard Stallman

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#16 2013-07-05 19:14:59

Christil
Member
Registered: 2013-07-02
Posts: 16

Re: [SOLVED]Network unreachable in live CD 2013.07.01 with BCM57788

Excuse-me for my late answer : I was in a hurry to install Arch because I needed my computer...

Yes Trilby is right.

The problem, as I think, is that the driver broadcom is not loaded in a proper place, so the ethernet card is not working ; as we can see with ifconfig, enp4s0 is not present. A consequence is dhcp failed to be loaded
So : stop tg3, load broadcom and then tg3 and load dhcp is the final solution :

# modprobe -r tg3
# modprobe broadcom
# modprobe tg3
# systemctl start dhcpcd.services

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