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#1 2013-07-28 05:45:43

KerrickStaley
Member
Registered: 2011-01-26
Posts: 18

Gnome lock screen: "Authentication Error", hangs when password entered

After locking my screen in Gnome, when I attempt to unlock it, an "Authentication Error" message immediately appears (IIRC this message is usually displayed after you enter an incorrect password). Once I enter my password, a spinner appears, and it hangs indefinitely.

Most recent pacman.log contents: https://gist.github.com/kerrickstaley/6 … tfile1-txt

I tried changing the permissions on /var/log/gdm to match the package (per pacman.log's output), but it made no difference.

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#2 2013-07-28 09:01:34

swordfish
Member
Registered: 2012-01-14
Posts: 160

Re: Gnome lock screen: "Authentication Error", hangs when password entered

Same problem here sad . Does the journalctl output look similar to yours?

https://bbs.archlinux.org/viewtopic.php?id=167288


Arch_x64 on Thinkpad Edge E520 (Intel Core i5, 4 GB RAM, 128 GB Crucial M4 SSD) + ITX-Desktop (Asrock H77M-ITX, Intel Core i3-2120T, 8GB RAM, 64 GB Samsung 830 SSD)

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#3 2013-07-28 21:06:24

KerrickStaley
Member
Registered: 2011-01-26
Posts: 18

Re: Gnome lock screen: "Authentication Error", hangs when password entered

I was able to temporarily fix the issue by downgrading to systemd 204. Not yet sure what went wrong. I see similar messages in my journalctl output:

Jul 28 13:53:40 kerrick-Gazelle2 gdm[326]: GdmManager: could not fetch uid of session 'c1': No such file or directory
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!   Failed to open reauthentication channel
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!     message = '"GDBus.Error:org.freedesktop.DBus.Error.AccessDenied: No sessions for kerrick available for reauthentication"'
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!     fileName = '"/usr/share/gnome-shell/js/gdm/util.js"'
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!     lineNumber = '254'
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!     stack = '"0 anonymous()@/usr/share/gnome-shell/js/gdm/util.js:254
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: 1 wrapper()@/usr/share/gjs-1.0/lang.js:213
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: "'
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!   Exception was: TypeError: this._userVerifier is undefined
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!     message = '"this._userVerifier is undefined"'
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!     fileName = '"/usr/share/gnome-shell/js/gdm/util.js"'
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!     lineNumber = '436'
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: JS ERROR: !!!     stack = '"ShellUserVerifier<._verificationFailed@/usr/share/gnome-shell/js/gdm/util.js:436
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: wrapper@/usr/share/gjs-1.0/lang.js:213
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: ShellUserVerifier<._reportInitError@/usr/share/gnome-shell/js/gdm/util.js:249
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: wrapper@/usr/share/gjs-1.0/lang.js:213
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: ShellUserVerifier<._reauthenticationChannelOpened@/usr/share/gnome-shell/js/gdm/util.js:265
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: wrapper@/usr/share/gjs-1.0/lang.js:213
Jul 28 13:53:40 kerrick-Gazelle2 /etc/gdm/Xsession[597]: "'

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#4 2013-07-29 12:43:41

martinjlowm
Member
Registered: 2012-04-22
Posts: 8

Re: Gnome lock screen: "Authentication Error", hangs when password entered

I have the same exact issue and same output from journalctl.

What happens if you choose to log in as a different user and then pick your main user again?

I'm able to log in, however only the gnome panel responses to mouse interaction.

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#5 2013-07-29 14:28:26

swordfish
Member
Registered: 2012-01-14
Posts: 160

Re: Gnome lock screen: "Authentication Error", hangs when password entered

martinjlowm wrote:

What happens if you choose to log in as a different user and then pick your main user again?

I'm able to log in, however only the gnome panel responses to mouse interaction

Almost the same here - I just have tried this two times. First I noticed the same behaviour as you. Second time, Gnome worked without problems - don't know why. I will have an eye on this.


Arch_x64 on Thinkpad Edge E520 (Intel Core i5, 4 GB RAM, 128 GB Crucial M4 SSD) + ITX-Desktop (Asrock H77M-ITX, Intel Core i3-2120T, 8GB RAM, 64 GB Samsung 830 SSD)

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#6 2013-08-04 23:25:57

chetwisniewski
Member
Registered: 2012-03-04
Posts: 26

Re: Gnome lock screen: "Authentication Error", hangs when password entered

Same problem and same error logs as KerrickStaley. Will try downgrading to systemd204. I am using Testing repos.

Chester

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#7 2013-08-05 00:59:27

chetwisniewski
Member
Registered: 2012-03-04
Posts: 26

Re: Gnome lock screen: "Authentication Error", hangs when password entered

Downgrading to systemd 204 solved it. Has anyone filed a bug?

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#8 2013-08-05 06:51:52

alzuin
Member
From: Lugo di Vicenza
Registered: 2012-12-26
Posts: 8
Website

Re: Gnome lock screen: "Authentication Error", hangs when password entered

Same problem here. Downgrading to systemd 204 solved it.
Thanks

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#9 2013-08-05 11:39:19

ghaith
Member
Registered: 2013-07-15
Posts: 5

Re: Gnome lock screen: "Authentication Error", hangs when password entered

The workaround that's always working for me is to choose the login as a new user from gdm and then press ctrl+alt+F1 to get back to the old session, it should work normally from now on (Until next restart)

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#10 2013-08-11 17:49:50

padster
Member
Registered: 2012-03-14
Posts: 24
Website

Re: Gnome lock screen: "Authentication Error", hangs when password entered

I have this problem, too. What works for me is just to switch to TTY2 and back to TTY1. The error goes away. Quite annoying, though.

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#11 2013-08-13 08:16:24

KerrickStaley
Member
Registered: 2011-01-26
Posts: 18

Re: Gnome lock screen: "Authentication Error", hangs when password entered

Sounds like it's been fixed in Git: https://bugs.freedesktop.org/show_bug.cgi?id=67273

Just have to wait for the 207 release.

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#12 2013-08-18 16:29:25

swordfish
Member
Registered: 2012-01-14
Posts: 160

Re: Gnome lock screen: "Authentication Error", hangs when password entered

If you won't wait - this patch solved the issue on my system:

http://cgit.freedesktop.org/systemd/sys … 1ee9df23eb


Arch_x64 on Thinkpad Edge E520 (Intel Core i5, 4 GB RAM, 128 GB Crucial M4 SSD) + ITX-Desktop (Asrock H77M-ITX, Intel Core i3-2120T, 8GB RAM, 64 GB Samsung 830 SSD)

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#13 2013-09-03 21:52:52

graaant
Member
From: Noosa, QLD, Australia
Registered: 2012-10-26
Posts: 9
Website

Re: Gnome lock screen: "Authentication Error", hangs when password entered

Any thoughts as to when this might get released?

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#14 2013-09-03 23:50:41

KerrickStaley
Member
Registered: 2011-01-26
Posts: 18

Re: Gnome lock screen: "Authentication Error", hangs when password entered

Downgrade to 204, set IgnorePkg in pacman.conf, wait patiently for 207. 206 is [testing] anyway; [core] has 204.

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#15 2013-09-04 03:54:57

ewaller
Administrator
From: Pasadena, CA
Registered: 2009-07-13
Posts: 13,165

Re: Gnome lock screen: "Authentication Error", hangs when password entered

graaant wrote:

Any thoughts as to when this might get released?

I note that you are new to Arch.  Welcome.

Posts that ask for release schedule are strongly discouraged.  As a "heads up",  if such posts come from the member who starts a thread, a moderator is likely to dustbin the topic.


Nothing is too wonderful to be true, if it be consistent with the laws of nature -- Michael Faraday
You assume people are rational and influenced by evidence.  You must not work with the public much. -- Trilby
----
How to Ask Questions the Smart Way

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#16 2013-09-04 04:28:43

graaant
Member
From: Noosa, QLD, Australia
Registered: 2012-10-26
Posts: 9
Website

Re: Gnome lock screen: "Authentication Error", hangs when password entered

ewaller wrote:
graaant wrote:

Any thoughts as to when this might get released?

I note that you are new to Arch.  Welcome.

Posts that ask for release schedule are strongly discouraged.  As a "heads up",  if such posts come from the member who starts a thread, a moderator is likely to dustbin the topic.

Understood, thanks for the heads up smile

Also thanks for the information, I'll try downgrade to 204 and see how we go.

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