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rd1381

Member

Registered: 2013-09-16

Posts: 3

complete hang asus n53 with kernel 3.4

my asus n53sv hangs randomly with linux kernel 3.4
i thought me adding 4gb to up the ram to 8gb caused that but after removing the added 4gb ram it still hangs with  any kernel higher than 3.4 .

some info :
1: I tested the ram with memtest and saw no error
2: I don't have any other OS to use long-term that I can test cause I use linux a lot but not windows
3: the hangs are not keyboard or mouse or even kernel hangs its a complete hang: no activity from  laptop ,even the hard-disk LED doesn't change after hang and no hard-disk activity and not even sysrq doesn't have effect
4: i didn't have this hang in ubuntu or opensuse

I am stuck . any help would be appreciated.

ewaller

Administrator

From: Pasadena, CA

Registered: 2009-07-13

Posts: 20,690

Re: complete hang asus n53 with kernel 3.4

Are the keyboard LEDs blinking? (That would be an indication that there had been a kernel panic)
Can you provide a list of your PCI devices ?  (Output of lspci -nn )
Is there anything at the end of the journal or other logs that may provide a clue?
Are you within a X environment?  I ask because the ability to see the console might be helpful.
Could it be a thermal issue? 
Is there any particular program that may be causing this?
How long does it take to fail?

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rd1381

Member

Registered: 2013-09-16

Posts: 3

Re: complete hang asus n53 with kernel 3.4

"Are the keyboard LEDs blinking? (That would be an indication that there had been a kernel panic)"
     no.completely no change"
"Can you provide a list of your PCI devices ?  (Output of lspci -nn )"
00:00.0 Host bridge [0600]: Intel Corporation 2nd Generation Core Processor Family DRAM Controller [8086:0104] (rev 09)
00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port [8086:0101] (rev 09)
00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09)
00:16.0 Communication controller [0780]: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 [8086:1c3a] (rev 04)
00:1a.0 USB controller [0c03]: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 [8086:1c2d] (rev 05)
00:1b.0 Audio device [0403]: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller [8086:1c20] (rev 05)
00:1c.0 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 [8086:1c10] (rev b5)
00:1c.1 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 2 [8086:1c12] (rev b5)
00:1c.3 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 4 [8086:1c16] (rev b5)
00:1d.0 USB controller [0c03]: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 [8086:1c26] (rev 05)
00:1f.0 ISA bridge [0601]: Intel Corporation HM65 Express Chipset Family LPC Controller [8086:1c49] (rev 05)
00:1f.2 SATA controller [0106]: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller [8086:1c03] (rev 05)
00:1f.3 SMBus [0c05]: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller [8086:1c22] (rev 05)
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation GF108M [GeForce GT 540M] [10de:0df4] (rev ff)
03:00.0 Network controller [0280]: Qualcomm Atheros AR9285 Wireless Network Adapter (PCI-Express) [168c:002b] (rev 01)
04:00.0 USB controller [0c03]: Fresco Logic FL1000G USB 3.0 Host Controller [1b73:1000] (rev 04)

"Is there anything at the end of the journal or other logs that may provide a clue?"
not as far as i can tell it just stops

"Are you within a X environment?  I ask because the ability to see the console might be helpful."
yes but as i said its COMPLETE hang :no switching to terminal or even any response to keyboard

"Could it be a thermal issue? "
dont think so.cause when my cpu heats up fan speed jumps up but when hang happens there is no heavy app running.

"Is there any particular program that may be causing this?"
not realy

"How long does it take to fail?"
what do you mean ? it just happens suddenly