USB firmware problem

Cthulhu82 · 2014-03-03 15:05:16

Hello Archers.

I recently encountered a problem with my USB : I have an Alienware M17xR4, with 4 USB3 ports. Three of them work perfectly, but one refuse to work (can't mount USB key, mouses don't work…).
The problem doesn't occur at every boot, and I haven't encoutered it on Windows so I don't think (hope…) it is a hardware failure.
When this problem happens, a message appear at boot: "usb 1-4.4: ti_download_firmware - error downloading firmware, -32"

Some informations:

lspci | grep USB

00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)

journalctl -b -0 -r -o short | grep usb

mars 03 15:24:13 ArchLinux upowerd[563]: (upowerd:563): UPower-Linux-WARNING **: native path /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.4/1-4.4:1.0 ((null)) ignoring
mars 03 15:24:13 ArchLinux mtp-probe[775]: checking bus 1, device 7: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.4"
mars 03 15:24:13 ArchLinux mtp-probe[773]: checking bus 1, device 7: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.4"
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: TI USB 3410 1 port adapter converter now attached to ttyUSB0
mars 03 15:24:13 ArchLinux kernel: ti_usb_3410_5052 1-4.4:2.0: TI USB 3410 1 port adapter converter detected
mars 03 15:24:13 ArchLinux kernel: ti_usb_3410_5052: probe of 1-4.4:1.0 failed with error -5
mars 03 15:24:13 ArchLinux kernel: ti_usb_3410_5052 1-4.4:1.0: TI USB 3410 1 port adapter converter detected
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: new full-speed USB device number 7 using xhci_hcd
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: USB disconnect, device number 6
mars 03 15:24:13 ArchLinux kernel: ti_usb_3410_5052: probe of 1-4.4:1.0 failed with error -5
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: device firmware changed
mars 03 15:24:13 ArchLinux kernel: usb 1-4.4: reset full-speed USB device number 6 using xhci_hcd
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: Falling back to user helper
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: Direct firmware load failed with error -2
mars 03 15:24:12 ArchLinux kernel: ti_usb_3410_5052 1-4.4:1.0: TI USB 3410 1 port adapter converter detected
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: new full-speed USB device number 6 using xhci_hcd
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: USB disconnect, device number 5
mars 03 15:24:12 ArchLinux kernel: ti_usb_3410_5052: probe of 1-4.4:1.0 failed with error -5
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: ti_download_firmware - error downloading firmware, -32
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver uvcvideo
mars 03 15:24:12 ArchLinux kernel: input: Laptop_Integrated_Webcam_FHD as /devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.5/3-1.5:1.0/input/input14
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: Falling back to user helper
mars 03 15:24:12 ArchLinux kernel: usb 1-4.4: Direct firmware load failed with error -2
mars 03 15:24:12 ArchLinux kernel: ti_usb_3410_5052 1-4.4:1.0: TI USB 3410 1 port adapter converter detected
mars 03 15:24:12 ArchLinux kernel: usbserial: USB Serial support registered for TI USB 5052 2 port adapter
mars 03 15:24:12 ArchLinux kernel: usbserial: USB Serial support registered for TI USB 3410 1 port adapter
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver ti_usb_3410_5052
mars 03 15:24:12 ArchLinux kernel: usbserial: USB Serial support registered for generic
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver usbserial_generic
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver usbserial
mars 03 15:24:12 ArchLinux kernel: usbcore: registered new interface driver btusb
mars 03 15:24:12 ArchLinux mtp-probe[247]: checking bus 1, device 3: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.2"
mars 03 15:24:12 ArchLinux mtp-probe[248]: checking bus 1, device 4: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.3"
mars 03 15:24:12 ArchLinux mtp-probe[249]: checking bus 1, device 5: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.4"
mars 03 15:24:12 ArchLinux mtp-probe[252]: checking bus 3, device 4: "/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.5"
mars 03 15:24:12 ArchLinux mtp-probe[251]: checking bus 3, device 3: "/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2"
mars 03 15:24:11 ArchLinux kernel: usb 4-1.5: new full-speed USB device number 3 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: usb 3-1.5: new high-speed USB device number 4 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:187C:0520.0005: hiddev0,hidraw4: USB HID v1.01 Device [Alienware M17x] on usb-0000:00:1a.0-1.2/input0
mars 03 15:24:11 ArchLinux kernel: usb 3-1.2: config 1 interface 0 altsetting 0 has 2 endpoint descriptors, different from the interface descriptor's value: 1
mars 03 15:24:11 ArchLinux kernel: usb 3-1.2: new full-speed USB device number 3 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: usb 1-4.4: new full-speed USB device number 5 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:1532:0109.0004: input,hidraw3: USB HID v1.10 Device [Razer Razer Lycosa] on usb-0000:00:14.0-4.3/input1
mars 03 15:24:11 ArchLinux kernel: input: Razer Razer Lycosa as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.3/1-4.3:1.1/input/input11
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:1532:0109.0003: input,hidraw2: USB HID v1.10 Keyboard [Razer Razer Lycosa] on usb-0000:00:14.0-4.3/input0
mars 03 15:24:11 ArchLinux kernel: input: Razer Razer Lycosa as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.3/1-4.3:1.0/input/input10
mars 03 15:24:11 ArchLinux kernel: usb 1-4.3: ep 0x82 - rounding interval to 64 microframes, ep desc says 80 microframes
mars 03 15:24:11 ArchLinux kernel: usb 1-4.3: new full-speed USB device number 4 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:1532:002F.0002: input,hidraw1: USB HID v1.11 Keyboard [Razer Razer Imperator] on usb-0000:00:14.0-4.2/input1
mars 03 15:24:11 ArchLinux kernel: input: Razer Razer Imperator as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.2/1-4.2:1.1/input/input9
mars 03 15:24:11 ArchLinux kernel: hid-generic 0003:1532:002F.0001: input,hidraw0: USB HID v1.11 Mouse [Razer Razer Imperator] on usb-0000:00:14.0-4.2/input0
mars 03 15:24:11 ArchLinux kernel: input: Razer Razer Imperator as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.2/1-4.2:1.0/input/input8
mars 03 15:24:11 ArchLinux kernel: usbhid: USB HID core driver
mars 03 15:24:11 ArchLinux kernel: usbcore: registered new interface driver usbhid
mars 03 15:24:11 ArchLinux kernel: usb 1-4.2: new full-speed USB device number 3 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: usb 4-1: new high-speed USB device number 2 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: usb 3-1: new high-speed USB device number 2 using ehci-pci
mars 03 15:24:11 ArchLinux kernel: usb 1-4: new high-speed USB device number 2 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: usb 2-4: new SuperSpeed USB device number 2 using xhci_hcd
mars 03 15:24:11 ArchLinux kernel: usbcore: registered new device driver usb
mars 03 15:24:11 ArchLinux kernel: usbcore: registered new interface driver hub
mars 03 15:24:11 ArchLinux kernel: usbcore: registered new interface driver usbfs

Don't hesitate to ask any more details.
Thanks.

Last edited by Cthulhu82 (2014-03-03 15:46:49)

Aleksandrs · 2015-04-25 22:40:17

апр 26 01:05:48 alexander mtp-probe[235]: checking bus 3, device 3: "/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.1"
апр 26 01:05:46 alexander systemd-modules-load[148]: Inserted module 'usbip_host'
апр 26 01:05:46 alexander systemd-modules-load[148]: Inserted module 'usbip_core'
апр 26 01:05:46 alexander kernel: usbip_host: USB/IP Host Driver v1.0.0
апр 26 01:05:46 alexander kernel: usbcore: registered new device driver usbip-host
апр 26 01:05:46 alexander kernel: usbip_core: USB/IP Core v1.0.0
апр 26 01:05:46 alexander kernel: usb 3-1-port2: unable to enumerate USB device
апр 26 01:05:46 alexander kernel: usb 3-1.2: device not accepting address 7, error -32
апр 26 01:05:46 alexander kernel: usb 3-1.2: new high-speed USB device number 7 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1.2: device not accepting address 6, error -32
апр 26 01:05:46 alexander kernel: usb 3-1.2: new high-speed USB device number 6 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1.2: device descriptor read/64, error -71
апр 26 01:05:46 alexander kernel: usb 3-1.2: device descriptor read/64, error -71
апр 26 01:05:46 alexander kernel: usb 3-1.2: new high-speed USB device number 5 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1.2: device descriptor read/64, error -71
апр 26 01:05:46 alexander kernel: usb 3-1.2: device descriptor read/64, error -71
апр 26 01:05:46 alexander kernel: usb 3-1.2: new high-speed USB device number 4 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 4-1.6: string descriptor 0 read error: -22
апр 26 01:05:46 alexander kernel: usb 4-1.6: new full-speed USB device number 3 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1.1: new high-speed USB device number 3 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 4-1: new high-speed USB device number 2 using ehci-pci
апр 26 01:05:46 alexander kernel: usb 3-1: new high-speed USB device number 2 using ehci-pci
апр 26 01:05:46 alexander kernel: usbcore: registered new device driver usb
апр 26 01:05:46 alexander kernel: usbcore: registered new interface driver hub
апр 26 01:05:46 alexander kernel: usbcore: registered new interface driver usbfs

I have the same problem but with my phone :-( and I don't known how to mount my device by mtp protocol

Arch Linux

#1 2014-03-03 15:05:16

USB firmware problem

#2 2015-04-25 22:40:17

Re: USB firmware problem

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