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cars10

Member

Registered: 2014-03-11

Posts: 27

usbstick not working

Hey guys,
i have a usb 2.0 drive that stopped working.
On windows is simply says that it was not able to connect the device.

If i plug it in my usb 2 port on arch nothing happens (neither lsblk nor dmesg show something), if i plug it in my usb 3.0 port i get the following in dmesg: (still nothing with lsblk)

[   64.333063] usb 3-4: new full-speed USB device number 2 using xhci_hcd
[   64.493141] usb 3-4: device descriptor read/64, error -71
[   64.596481] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 1.
[   64.596486] usb 3-4: hub failed to enable device, error -22
[   64.756578] usb 3-4: new full-speed USB device number 3 using xhci_hcd
[   64.916660] usb 3-4: device descriptor read/64, error -71
[   65.020016] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 2.
[   65.020021] usb 3-4: hub failed to enable device, error -22
[   65.180148] usb 3-4: new full-speed USB device number 4 using xhci_hcd
[   65.180294] usb 3-4: Device not responding to setup address.
[   65.383709] usb 3-4: Device not responding to setup address.
[   65.586931] usb 3-4: device not accepting address 4, error -71
[   65.747052] usb 3-4: new full-speed USB device number 5 using xhci_hcd
[   65.747237] usb 3-4: Device not responding to setup address.
[   65.950582] usb 3-4: Device not responding to setup address.
[   66.153862] usb 3-4: device not accepting address 5, error -71
[   66.153939] hub 3-0:1.0: unable to enumerate USB device on port 4

I have to mention that the drive gets extremly hot after ~10-15 seconds, so there might be a hardware issue.
Any chance to get it working again?

Trilby

Inspector Parrot

Registered: 2011-11-29

Posts: 30,411

Website

Re: usbstick not working

Googling that error message (the read/64, error -71) does indeed suggest it is a hardware issue.

This is further supported by it also not working in windows.

The drive fails on more than one port, but do other drives work?  If so, this would confirm that it is a hardware issue with the drive (or cable).

Start narrowing it down: test the same drive with other cables, other drives with the same cable, etc.

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"UNIX is simple and coherent" - Dennis Ritchie; "GNU's Not Unix" - Richard Stallman

cars10

Member

Registered: 2014-03-11

Posts: 27

Re: usbstick not working

Hey, thanks for your reply.
Thats what i guessed

Yes, other drives work with the same port / cables, and this drive does not work on any pc.

Thanks for your help, guess i have to trash it if there is nothing i can do

Trilby

Inspector Parrot

Registered: 2011-11-29

Posts: 30,411

Website

Re: usbstick not working

I don't know about that - but it definitely narrows down what the problem is.  We do have some hardware experts around here, but I'm not one of them.  Depending on the cost of the drive, or importance of the data on the drive, there may still be other options.  If this is an external drive, is there an enclosure the drive itself can be removed from - it is possible for an enclosure to go bad while the drive itself could still be read.

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"UNIX is simple and coherent" - Dennis Ritchie; "GNU's Not Unix" - Richard Stallman

ewaller

Administrator

From: Pasadena, CA

Registered: 2009-07-13

Posts: 20,487

Re: usbstick not working

Is (was) it a drive enclosure with a spinning drive, or is it a flash memory (thumb drive) type device?

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cars10

Member

Registered: 2014-03-11

Posts: 27

Re: usbstick not working

Flash drive, and only 16gb without important data.
Yet it would still bother me to throw it away, because it is nice and small (and fast! 12mb/s write with usb 2.0) and because i normally never ever throw someting away.

raggerv8

Member

From: Sweden

Registered: 2010-07-01

Posts: 113

Website

Re: usbstick not working

Same here, but it works when I connect a USB 3.0 combatible drive.

dmesg when I use the USB 2.0 stick:

[Nov 3 15:45] usb 3-1: new high-speed USB device number 111 using xhci_hcd
[  +0.166266] usb-storage 3-1:1.0: USB Mass Storage device detected
[  +0.000050] scsi8 : usb-storage 3-1:1.0
[  +1.154893] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.000011] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 30.
[  +0.000002] usb 3-1: hub failed to enable device, error -22
[  +0.152817] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.000061] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 30.
[  +0.000003] usb 3-1: hub failed to enable device, error -22
[  +0.152937] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.011906] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801400d4288
[  +0.000003] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801400d4240
[  +0.159249] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.000012] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 30.
[  +0.000003] usb 3-1: hub failed to enable device, error -22
[  +0.152880] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.000022] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 30.
[  +0.000006] usb 3-1: hub failed to enable device, error -22
[  +0.152929] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.011625] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801400d4288
[  +0.000003] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801400d4240
[  +0.158529] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.000012] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 30.
[  +0.000003] usb 3-1: hub failed to enable device, error -22
[  +0.152878] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.000013] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 30.
[  +0.000003] usb 3-1: hub failed to enable device, error -22
[  +0.152946] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.011844] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801400d4288
[  +0.000003] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801400d4240
[  +0.159307] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.000009] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 30.
[  +0.000002] usb 3-1: hub failed to enable device, error -22
[  +0.152912] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.000014] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 30.
[  +0.000003] usb 3-1: hub failed to enable device, error -22
[  +0.152958] usb 3-1: reset high-speed USB device number 111 using xhci_hcd
[  +0.011608] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801400d4288
[  +0.000002] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801400d4240

dmesg when I use the USB 3.0 drive:

[Nov 3 15:49] usb 4-1: new SuperSpeed USB device number 3 using xhci_hcd
[  +0.012629] usb-storage 4-1:1.0: USB Mass Storage device detected
[  +0.000115] scsi9 : usb-storage 4-1:1.0
[  +1.003510] scsi 9:0:0:0: Direct-Access     WD       My Passport 0740 1003 PQ: 0 ANSI: 6
[  +0.000171] scsi 9:0:0:1: Enclosure         WD       SES Device       1003 PQ: 0 ANSI: 6
[  +0.001546] ses 9:0:0:1: Attached Enclosure device
[  +7.043219] sd 9:0:0:0: [sdc] 1953458176 512-byte logical blocks: (1.00 TB/931 GiB)
[  +0.000496] sd 9:0:0:0: [sdc] Write Protect is off
[  +0.000003] sd 9:0:0:0: [sdc] Mode Sense: 47 00 10 08
[  +0.000355] sd 9:0:0:0: [sdc] No Caching mode page found
[  +0.000002] sd 9:0:0:0: [sdc] Assuming drive cache: write through
[  +0.054991]  sdc: sdc1
[  +0.000981] sd 9:0:0:0: [sdc] Attached SCSI disk

It's probably worth to note that I am connecting both these devices to my front panel, USD 3.0 ports. It might have to do with that... The USB 3.0 drive works in the USB 3.0 ports, but not the USB 2.0 stick...

Last edited by raggerv8 (2014-11-03 14:52:19)

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oliver

Member

Registered: 2007-12-12

Posts: 448

Re: usbstick not working

Flash drive, and only 16gb without important data.
Yet it would still bother me to throw it away, because it is nice and small (and fast! 12mb/s write with usb 2.0) and because i normally never ever throw someting away.

Check the warranty - some of them have lifetime support where it just costs you the price of a return to get it replaced.

mrunion

Member

From: Jonesborough, TN

Registered: 2007-01-26

Posts: 1,938

Website

Re: usbstick not working

Maybe this? https://bugs.archlinux.org/task/42664

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Matt

"It is very difficult to educate the educated."

raggerv8

Member

From: Sweden

Registered: 2010-07-01

Posts: 113

Website

Re: usbstick not working

I solved my problem. It only affected the front USB ports, so I knew it had to be a wire problem. I had connected both the usb 3.0 and 2.0 connectors from the case to the motherboard. It should only be the usb 3.0 one.

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