USB 3.0 not working properly

WolleTD · 2015-01-12 10:12:20

Hello folks,

since somewhen quarter to half a year ago, the USB 3.0 ports on my notebook aren't working properly anymore.

Before, I could plug in any stick or external hard drive or whatever and it would be mounted through udisks2 without problems.

Now, I can do so only with my USB 2.0 ports. When I plug my storage stick into one of the USB 3.0, the lights flash for a seconds and then nothing happens.
Except, the stick is plugged in at boot: then it is detected and loaded through udisks2. Plus, I can detach and reattach it on the same port and, besides the fact, the system hangs for a couple of seconds after plugging in, it keeps being detected. But still, it won't be recognized when it is plugged into the other USB 3.0 port.

Any help?

Wolle

dice · 2015-01-12 10:17:59

Does you USB3.0 port appear on

lsusb

?

WolleTD · 2015-01-12 10:41:57

$ lsusb
Bus 004 Device 004: ID 413c:8147 Dell Computer Corp. F3507g Mobile Broadband Module
Bus 004 Device 003: ID 8086:0189 Intel Corp. 
Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 0408:2fb1 Quanta Computer, Inc. 
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

$ lspci
00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09)
00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5)
00:1c.1 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 2 (rev b5)
00:1c.3 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 4 (rev b5)
00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 (rev b5)
00:1c.5 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 6 (rev b5)
00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation HM67 Express Chipset Family LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05)
01:00.0 VGA compatible controller: NVIDIA Corporation GF108M [GeForce GT 525M] (rev ff)
03:00.0 Network controller: Intel Corporation Centrino Wireless-N 1030 [Rainbow Peak] (rev 34)
04:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 04)
06:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 06)

This is the current output.

dice · 2015-01-12 10:53:34

Is the usb sstick detected by the kernel when plugged into the 3.0 port?
Anything in the logs?

WolleTD · 2015-01-12 11:27:48

Nope, nothing. I just checked, if there are settings regarding hotplug in my BIOS, but there isn't.

Head_on_a_Stick · 2015-01-12 21:44:29

Are the sticks recognised by other (live) distributions?

Could be a dry joint on the connector port.

dice · 2015-01-12 21:48:44

Do other devices work with that port? e.g. mouse, keyboard

mac1202 · 2015-02-03 19:06:36

Try to downgrade your kernel i have to use version 3.16 to make my usb3 port detect my external harddrive.

nugetchar · 2015-03-07 22:14:04

Hi, I've got the same issue.

I've got a Dell Latitude E6430. I've got three ports.

The first one recognizes every external device.
The second one recognizes no external device.
The third one only recognizes my smartphone.

I thought it would've been a kernel version problem, but since some work and some don't, I'm not so sure.

Anyway, here are my traces for

lsusb

and

lspci

:

[nugetchar@arch ~]$ lsusb
Bus 004 Device 003: ID 0a5c:5801 Broadcom Corp. BCM5880 Secure Applications Processor with fingerprint swipe sensor
Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 003: ID 0c45:643f Microdia Dell Integrated HD Webcam
Bus 003 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

[nugetchar@arch ~]$ lspci
00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 (rev 04)
00:19.0 Ethernet controller: Intel Corporation 82579LM Gigabit Network Connection (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 (rev c4)
00:1c.1 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 2 (rev c4)
00:1c.2 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 3 (rev c4)
00:1c.3 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 4 (rev c4)
00:1c.5 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 6 (rev c4)
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation QM77 Express Chipset LPC Controller (rev 04)
00:1f.2 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 04)
00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller (rev 04)
01:00.0 VGA compatible controller: NVIDIA Corporation GF108GLM [NVS 5200M] (rev a1)
03:00.0 Network controller: Broadcom Corporation BCM4313 802.11bgn Wireless Network Adapter (rev 01)
0c:00.0 SD Host controller: O2 Micro, Inc. OZ600FJ0/OZ900FJ0/OZ600FJS SD/MMC Card Reader Controller (rev 05)

I didn't mean to hijack this topic so please tell me if I need to create a new one.

Arch Linux

#1 2015-01-12 10:12:20

USB 3.0 not working properly

#2 2015-01-12 10:17:59

Re: USB 3.0 not working properly

#3 2015-01-12 10:41:57

Re: USB 3.0 not working properly

#4 2015-01-12 10:53:34

Re: USB 3.0 not working properly

#5 2015-01-12 11:27:48

Re: USB 3.0 not working properly

#6 2015-01-12 21:44:29

Re: USB 3.0 not working properly

#7 2015-01-12 21:48:44

Re: USB 3.0 not working properly

#8 2015-02-03 19:06:36

Re: USB 3.0 not working properly

#9 2015-03-07 22:14:04

Re: USB 3.0 not working properly

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