Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

pablox · 2015-02-28 20:32:19

Hi,

In my main rig I use for my OSs a Mushking Chronos 240 gb. Yesterday when I turned on the computer, I found that Arch didn't boot, so I entered UEFI/BIOS only to find that the disk didn't even appeared. I tried booting into a live system (arch linux and debian), but none of them detected the disk. gparted/parted/gdisk didn't either.

I tried changing sata ports, but it was the only disk that didn't work.

Here is a full dmesg output:

http://pastebin.com/7zSB9wu0

Here it is what _I believe_ could be important, but searching about the error, didn't look anywhere close to what the symptoms I'm finding:

[   12.833199] ata10: softreset failed (1st FIS failed)
[   22.808781] ata10: softreset failed (1st FIS failed)
[   57.723321] ata10: softreset failed (1st FIS failed)
[   57.723369] ata10: limiting SATA link speed to 3.0 Gbps
[   59.610709] ata10: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
[   64.598485] ata10.00: qc timeout (cmd 0xec)
[   64.598500] ata10.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[   74.574075] ata10: softreset failed (1st FIS failed)
[   84.549658] ata10: softreset failed (1st FIS failed)
[  119.464198] ata10: softreset failed (1st FIS failed)
[  119.464260] ata10: limiting SATA link speed to 1.5 Gbps
[  124.639533] ata10: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[  124.639541] ata10.00: link online but device misclassified
[  124.639544] ata10: link online but 1 devices misclassified, device detection might fail
[  124.659861] scsi 3:0:0:0: Attached scsi generic sg0 type 5
[  124.659943] scsi 8:0:0:0: Attached scsi generic sg1 type 0
[  124.659974] scsi 10:0:0:0: Attached scsi generic sg2 type 0
[  124.660118] sd 8:0:0:0: [sda] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[  124.660120] sd 8:0:0:0: [sda] 4096-byte physical blocks
[  124.660170] sd 8:0:0:0: [sda] Write Protect is off
[  124.660173] sd 8:0:0:0: [sda] Mode Sense: 00 3a 00 00
[  124.660188] sd 8:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[  124.661371] sd 10:0:0:0: [sdb] 8028160 512-byte logical blocks: (4.11 GB/3.82 GiB)
[  124.662241] sd 10:0:0:0: [sdb] Write Protect is off
[  124.662245] sd 10:0:0:0: [sdb] Mode Sense: 23 00 00 00
[  124.663114] sd 10:0:0:0: [sdb] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[  124.674820]  sdb: sdb1
[  124.678166] sd 10:0:0:0: [sdb] Attached SCSI removable disk
[  124.900873]  sda: sda1 sda2 sda3 sda4 sda5

This line seems particularly ominous:

[   64.598500] ata10.00: failed to IDENTIFY (I/O error, err_mask=0x4)

This means that the disk is dead? Or is a problem with my mobo? Can someone helping me into further troubleshoot the issue?

Roken · 2015-02-28 21:26:59

I've had this from time to time. Try this:

Disconnect the SSD and boot to a working system (either HD or live distro, it doesn't matter)

Plug the SSD in while the system is running (SATA supports hotplugging, so should be fine), and see if the booted OS picks it up. If so, leave it connected and reboot as normal. With luck, the drive will now be recognised.

I don't know the science. but I'm guessing it forces a reset of something somewhere. Your data will not be at risk with this.

pablox · 2015-03-01 03:37:26

Thanks, I tried, but it didn't help

[10142.646425] ata8: exception Emask 0x10 SAct 0x0 SErr 0x4050000 action 0xe frozen
[10142.646431] ata8: irq_stat 0x00000040, connection status changed
[10142.646435] ata8: SError: { PHYRdyChg CommWake DevExch }
[10142.646459] ata8: hard resetting link
[10152.626069] ata8: softreset failed (1st FIS failed)
[10152.626075] ata8: hard resetting link
[10162.605635] ata8: softreset failed (1st FIS failed)
[10162.605641] ata8: hard resetting link
[10197.520181] ata8: softreset failed (1st FIS failed)
[10197.520190] ata8: limiting SATA link speed to 3.0 Gbps
[10197.520193] ata8: hard resetting link
[10202.707492] ata8: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
[10202.707501] ata8.00: link online but device misclassified
[10202.707504] ata8: link online but 1 devices misclassified, device detection might fail
[10202.707518] ata8: EH complete

That's all the new output in dmesg after hotplugging the device.... is it dead?

Roken · 2015-03-01 08:04:03

It's not looking good, but to be sure, have you tried different cables (both power and sata)?

Failing that, do you have access to another system that you can test the drive in to rule out a MB problem?

pablox · 2015-03-03 14:57:39

Yes, I tried different cables, including the ones that feeds the other disk drive, so I'm quite sure they are working fine. Nowadays, nobody uses rigs here , only stupid tablets and some people laptops, so it's quite hard to find a system to check it.

I guess I'll take it to a specialized place to see if they can access the contents

Nevertheless, I don't really care about the data (I make backups, and that disk only have the OS), but I don't feel like buying another ssd :c

aaroncaffrey · 2015-03-03 15:37:23

My 2 years old corsair forcegt is still up and running.

I work as computer technician and your issue sounds like the SSD controller has gone.
You could try to clear the cmos battery with a jumper (and/or replace the battery), but make sure to remove the ssd before that.

Alad · 2015-03-03 16:04:20

Nowadays, nobody uses rigs here hmm, only stupid tablets and some people laptops, so it's quite hard to find a system to check it.

SATA -> USB converter? Should work even on a tablet.

Also check if there's firmware updates available for your SSD and mainboard.

pablox · 2015-03-04 02:18:04

aaroncaffrey wrote:

My 2 years old corsair forcegt is still up and running.
I work as computer technician and your issue sounds like the SSD controller has gone.
You could try to clear the cmos battery with a jumper (and/or replace the battery), but make sure to remove the ssd before that.

It makes sense. I had to package the computer though because we are moving, as soon as I can I see how I'm suppose to reset the CMOS battery. Though I belive my mobo Asus Maximux V Formula, has a nice "reset" red button, with clear with letters reading CMOS. Would that be enough?

Alad wrote:

Nowadays, nobody uses rigs here hmm, only stupid tablets and some people laptops, so it's quite hard to find a system to check it.
SATA -> USB converter? Should work even on a tablet.
Also check if there's firmware updates available for your SSD and mainboard.

I have tried to look for sata -> USB converters, but I haven't being able to find one . I guess I'll get one from ebay, because in local shops it's a no-go. About updating the firmware I guess it could work... but I don't understand how it could be related to this issue.

MoonSwan · 2015-03-04 21:24:32

Instead of a converter, assuming you have any other machine, you could buy a SATA external case and put your hard drive in that then attach it to any other machine you have. If it is a controller issue the drive won't show up using on your machine but will do fine on another one. The external cases are pretty cheap and I've used one many times for situations like this.

pablox · 2015-03-09 19:34:48

MoonSwan wrote:

Instead of a converter, assuming you have any other machine, you could buy a SATA external case and put your hard drive in that then attach it to any other machine you have. If it is a controller issue the drive won't show up using on your machine but will do fine on another one. The external cases are pretty cheap and I've used one many times for situations like this.

Thanks for the idea, I will look onto it. Hopefully the next week I'll have news. As soon as I have any, I'll update here

Arch Linux

#1 2015-02-28 20:32:19

Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

#2 2015-02-28 21:26:59

Re: Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

#3 2015-03-01 03:37:26

Re: Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

#4 2015-03-01 08:04:03

Re: Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

#5 2015-03-03 14:57:39

Re: Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

#6 2015-03-03 15:37:23

Re: Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

#7 2015-03-03 16:04:20

Re: Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

#8 2015-03-04 02:18:04

Re: Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

#9 2015-03-04 21:24:32

Re: Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

#10 2015-03-09 19:34:48

Re: Help troubleshooting SSD not being recognized by UEFI/BIOS nor the OS

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