Steam fails to update; 'Steam needs to be online to update'

Peetipablo · 2015-07-01 11:51:58

Just installed a brand new arch install, trying to get steam linux client running.

I enabled multilibs repository since I have an x64 system.

Also installed 32-bit version of graphics driver and alsa plugin as instructed in the wiki.

When I try to run steam, it attempts to update and the dialog box says 'Fatal Error: Steam needs to be online to update. Please confirm your network connection and try again.'

Starting from the console this is the output I get in the terminal window:

[peetipablo@donbot ~]$ steam
Running Steam on arch rolling 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(0)
Installing breakpad exception handler for appid(steam)/version(1.0)
Installing breakpad exception handler for appid(steam)/version(1.0)
Assert( Assertion Failed: Illegal termination of worker thread 'Thread(0x0xf8cbcab0/0x0xf4bd9b' ):/home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/tier0/threadtools.cpp:3643

Installing breakpad exception handler for appid(steam)/version(1.0)
assert_20150701065100_5.dmp[2032]: Uploading dump (out-of-process)
/tmp/dumps/assert_20150701065100_5.dmp
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
[2015-07-01 06:50:28] Startup - updater built May  5 2015 12:15:27
[2015-07-01 06:50:28] Verifying installation...
[2015-07-01 06:50:28] Unable to read and verify install manifest /home/peetipablo/.local/share/Steam/package/steam_client_ubuntu12.installed
[2015-07-01 06:50:28] Verification complete
[2015-07-01 06:50:28] Downloading Update...
[2015-07-01 06:50:28] Checking for available update...
[2015-07-01 06:50:29] Download failed: http error 0
[2015-07-01 06:50:29] Download failed: http error 0
[2015-07-01 06:50:29] failed to load manifest from buffer.
[2015-07-01 06:50:29] Failed to load manifest
[2015-07-01 06:50:29] Error: Download failed: http error 0
[2015-07-01 06:50:29] Error: Steam needs to be online to update.	 Please confirm your network connection and try again.
[2015-07-01 06:50:59] Shutdown
/home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/tier0/threadtools.cpp (3643) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0xf8cbcab0/0x0xf4bd9b'
assert_20150701065100_5.dmp[2032]: Finished uploading minidump (out-of-process): success = no
assert_20150701065100_5.dmp[2032]: error: Couldn't resolve host name
assert_20150701065100_5.dmp[2032]: file ''/tmp/dumps/assert_20150701065100_5.dmp'', upload no: ''Couldn't resolve host name''

Anyone have any ideas what I could do to fix this?

V1del · 2015-07-01 13:53:39

Peetipablo wrote:

''Couldn't resolve host name''

Have you set your hostname correctly? https://wiki.archlinux.org/index.php/Ne … e_hostname Also mentioned in the Beginner's Guide which is what you should follow when installing Arch

Peetipablo · 2015-07-02 02:45:52

V1del wrote:

Peetipablo wrote:
''Couldn't resolve host name''
Have you set your hostname correctly? https://wiki.archlinux.org/index.php/Ne … e_hostname Also mentioned in the Beginner's Guide which is what you should follow when installing Arch

Hi, thanks for the response.

I did set up my hostname file when I set up my arch installation.

[peetipablo@donbot ~]$ cat /etc/hostname
donbot
[peetipablo@donbot ~]$

Also, here is my /etc/hosts file if that helps:

# /etc/hosts: static lookup table for host names
#

#<ip-address>	<hostname>
127.0.0.1	localhost donbot
::1		localhost donbot
192.168.82.105	localhost donbot

# End of file

Last edited by Peetipablo (2015-07-02 02:52:26)

Head_on_a_Stick · 2015-07-02 06:48:44

Is this a consistent error?

Steam tells me it can't connect sometimes and I have a solid 80Mb connection

Peetipablo · 2015-07-02 11:02:56

Yes, I have never been able to run steam since initial installation of arch. It always errors at the initial updater screen.

ChuckDaniels · 2015-07-19 22:12:00

I got the same problem and same error output.

Edit: Fresh install too.

Last edited by ChuckDaniels (2015-07-20 15:23:37)

ChuckDaniels · 2015-07-20 15:20:03

Are you using Nvidia Proprietary drivers Peetipablo?

I'm using the latest Nvidia proprietary drivers (nvidia) with their 32bit libs. I am also using intel microcode but I don't know if this is relevant.

Peetipablo · 2015-07-20 15:26:11

ChuckDaniels wrote:

Are you using Nvidia Proprietary drivers Peetipablo?
I'm using the latest Nvidia proprietary drivers (nvidia) with their 32bit libs. I am also using intel microcode but I don't know if this is relevant.

I was using the open source Radeon drivers. My gpu is R9 290. Couldn't figure out a fix :\

ChuckDaniels · 2015-07-20 15:31:54

Ok, this is not a driver problem then. This is my hardware:

Processor: i7 4790K
GPU: Gigabyte Nvidia GTX 970
Memory: 16GB RAM
Motherboard: ASUS z97-A

Maybe it is a hidden dependency problem in multilib or a hostname one. Could anyone tell me any tests to run in order to dectect which is the problem?

WorMzy · 2015-07-20 15:34:37

@Peetipablo: I see you're behind a router -- are you getting DNS information from this router? Can Steam update if you use different DNS servers (e.g. google's 8.8.8.8/8.8.4.4)

https://wiki.archlinux.org/index.php/Re … NS_servers

Peetipablo · 2015-07-20 15:39:42

Hi WorMzy,

Thanks for the reply. I gave up on this issue and am just running steam in a windows VM after a couple days attempting to troubleshoot. Hopefully ChuckDaniels has better luck than I did.

ChuckDaniels · 2015-07-20 15:44:32

@WorMzy I tried different DNS servers but steam still not updating.

ChuckDaniels · 2015-07-20 15:49:17

For the record, my steam log:

/home/ismael/.local/share/Steam/steam.sh: línea 161: VERSION_ID: variable sin asignar
/home/ismael/.local/share/Steam/steam.sh: línea 161: VERSION_ID: variable sin asignar
Running Steam on arch  64-bit
/home/ismael/.local/share/Steam/steam.sh: línea 161: VERSION_ID: variable sin asignar
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(0)
Installing breakpad exception handler for appid(steam)/version(1.0)
Installing breakpad exception handler for appid(steam)/version(1.0)
Assert( Assertion Failed: Illegal termination of worker thread 'Thread(0x0x57659098/0x0xf414fb' ):/home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/tier0/threadtools.cpp:3643

Installing breakpad exception handler for appid(steam)/version(1.0)
assert_20150720174241_5.dmp[15948]: Uploading dump (out-of-process)
/tmp/dumps/assert_20150720174241_5.dmp
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
[2015-07-20 17:42:37] Startup - updater built May  5 2015 12:15:27
[2015-07-20 17:42:37] Verifying installation...
[2015-07-20 17:42:37] Unable to read and verify install manifest /home/ismael/.local/share/Steam/package/steam_client_ubuntu12.installed
[2015-07-20 17:42:37] Verification complete
[2015-07-20 17:42:37] Downloading Update...
[2015-07-20 17:42:37] Checking for available update...
[2015-07-20 17:42:38] Download failed: http error 0
[2015-07-20 17:42:38] Download failed: http error 0
[2015-07-20 17:42:38] failed to load manifest from buffer.
[2015-07-20 17:42:38] Failed to load manifest
[2015-07-20 17:42:38] Error: Download failed: http error 0
[2015-07-20 17:42:38] Error: Steam needs to be online to update.	 Please confirm your network connection and try again.
[2015-07-20 17:42:40] Shutdown
/home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/tier0/threadtools.cpp (3643) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0x57659098/0x0xf414fb'
assert_20150720174241_5.dmp[15948]: Finished uploading minidump (out-of-process): success = no
assert_20150720174241_5.dmp[15948]: error: Couldn't resolve host name
assert_20150720174241_5.dmp[15948]: file ''/tmp/dumps/assert_20150720174241_5.dmp'', upload no: ''Couldn't resolve host name''

ChuckDaniels · 2015-07-20 16:06:36

BINGO! lib32-acl was missing. I compared my packages with my laptop multilib packages and installed one by one. @Peetipablo try to install this package and run steam. Should I report this missing dependency?

Last edited by ChuckDaniels (2015-07-20 16:07:05)

ChuckDaniels · 2015-09-06 16:20:43

This problem seems to have come back. I couldn't connect to steam Store, Profile,... so I did:

steam --reset

Now I'm stucked in the same place being unable to install steam.

ChuckDaniels · 2015-09-06 16:56:57

Ok, I've found a thread in openSUSE forum. Basically, you have to store media.steampowered.com IP (for example pinging that direction) in your /etc/hosts (or in the user one). This is likely IPS/DNS provider problem as WorMzy said.

Edit:
I've just realized that I had enabled NetworkManager.service and systemd-networkd.service, that was causing also other kind of problems and maybe some related with this thread.

Last edited by ChuckDaniels (2015-09-06 18:21:44)

fatalfurry · 2015-10-13 15:04:15

I ran into this issue as well. I tried to install the steam-native client from AUR, but was missing some 32 bit dependencies. After installing lib32-gconf i was able to connect to steam from multilib. I hope this helps.

WorMzy · 2015-10-15 10:11:41

Closing this topic as Peetipablo appears to have lost interest in solving their problem.

Arch Linux

#1 2015-07-01 11:51:58

Steam fails to update; 'Steam needs to be online to update'

#2 2015-07-01 13:53:39

Re: Steam fails to update; 'Steam needs to be online to update'

#3 2015-07-02 02:45:52

Re: Steam fails to update; 'Steam needs to be online to update'

#4 2015-07-02 06:48:44

Re: Steam fails to update; 'Steam needs to be online to update'

#5 2015-07-02 11:02:56

Re: Steam fails to update; 'Steam needs to be online to update'

#6 2015-07-19 22:12:00

Re: Steam fails to update; 'Steam needs to be online to update'

#7 2015-07-20 15:20:03

Re: Steam fails to update; 'Steam needs to be online to update'

#8 2015-07-20 15:26:11

Re: Steam fails to update; 'Steam needs to be online to update'

#9 2015-07-20 15:31:54

Re: Steam fails to update; 'Steam needs to be online to update'

#10 2015-07-20 15:34:37

Re: Steam fails to update; 'Steam needs to be online to update'

#11 2015-07-20 15:39:42

Re: Steam fails to update; 'Steam needs to be online to update'

#12 2015-07-20 15:44:32

Re: Steam fails to update; 'Steam needs to be online to update'

#13 2015-07-20 15:49:17

Re: Steam fails to update; 'Steam needs to be online to update'

#14 2015-07-20 16:06:36

Re: Steam fails to update; 'Steam needs to be online to update'

#15 2015-09-06 16:20:43

Re: Steam fails to update; 'Steam needs to be online to update'

#16 2015-09-06 16:56:57

Re: Steam fails to update; 'Steam needs to be online to update'

#17 2015-10-13 15:04:15

Re: Steam fails to update; 'Steam needs to be online to update'

#18 2015-10-15 10:11:41

Re: Steam fails to update; 'Steam needs to be online to update'

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