Printing fails, gs crashes

ezzetabi · 2015-03-05 16:25:25

In my workplace I have two printers a Ricoh Aficio and a HP Color LaserJet 5550 and they are running via a remote CUPS server. However I can browse their cups page via the remote cups web interface.

I downloaded the suggested drivers hplip and openprinting-ppds-pxlmono-ricoh, in cups as connection I use the webaddress http://cupsserver/printername and I select the correct driver.

However, each time I try to print I get filter failed on both printers.

In the /var log file are lines like:

D [05/Mar/2015:17:07:21 +0100] [Job 9] Running command line for gs: gs -q -dNOPAUSE -dBATCH -dSAFER -sDEVICE=ps2write -sOUTPUTFILE=%stdout -dLanguageLevel=3 -r600 -dCompressFonts=false -dNoT3CCITT -dNOINTERPOLATE -c 'save pop' -f /var/spool/cups/tmp/foomatic-uP3YzG
D [05/Mar/2015:17:07:21 +0100] [Job 9] Started filter gs (PID 30674)
D [05/Mar/2015:17:07:21 +0100] [Job 9] Started filter pstops (PID 30675)
D [05/Mar/2015:17:07:21 +0100] [Job 9] The print file is empty.
D [05/Mar/2015:17:07:21 +0100] [Job 9] PID 30674 (gs) crashed on signal 11!
D [05/Mar/2015:17:07:21 +0100] [Job 9] PID 30675 (pstops) stopped with status 1!

so it seems that ghostscript crashes with a segfault.

I used this printers with another arch machine, I do not actually remember the precise settings. But I guess a gs crash should not happen...

What can I try?

Last edited by ezzetabi (2015-03-05 16:39:54)

nejsem · 2015-03-11 13:28:50

Hi,
the same here. I'm using Xerox machine so it's not printer dependent.
I had this printer working in the past but now it doesn't work with very similar error as you have.

E [11/Mar/2015:14:23:13 +0100] [Job 43] Job stopped due to filter errors; please consult the error_log file for details.
D [11/Mar/2015:14:23:13 +0100] [Job 43] The following messages were recorded from 14:23:13 to 14:23:13
D [11/Mar/2015:14:23:13 +0100] [Job 43] Adding start banner page "none".
D [11/Mar/2015:14:23:13 +0100] [Job 43] Adding end banner page "none".
D [11/Mar/2015:14:23:13 +0100] [Job 43] File of type application/pdf queued by "mirek".
D [11/Mar/2015:14:23:13 +0100] [Job 43] hold_until=0
D [11/Mar/2015:14:23:13 +0100] [Job 43] Queued on "MFD-304" by "mirek".
D [11/Mar/2015:14:23:13 +0100] [Job 43] time-at-processing=1426080193
D [11/Mar/2015:14:23:13 +0100] [Job 43] 3 filters for job:
D [11/Mar/2015:14:23:13 +0100] [Job 43] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
D [11/Mar/2015:14:23:13 +0100] [Job 43] pdftops (application/vnd.cups-pdf to application/vnd.cups-postscript, cost 100)
D [11/Mar/2015:14:23:13 +0100] [Job 43] - (application/vnd.cups-postscript to printer/MFD-304, cost 0)
D [11/Mar/2015:14:23:13 +0100] [Job 43] job-sheets=none,none
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[0]="MFD-304"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[1]="43"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[2]="mirek"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[3]="filetoprint"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[4]="1"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[5]="PageSize=Letter Collate ColorModel=Grayscale Duplex=None job-uuid=urn:uuid:856fa9a1-131d-3cdb-458f-c3b7e015177e job-originating-host-name=localhost time-at-creation=1426080193 time-at-processing=1426080193"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[6]="/var/spool/cups/d00043-001"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[7]="CUPS_STATEDIR=/run/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[8]="HOME=/var/spool/cups/tmp"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/bin:/bin:/usr/bin"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[10]="SERVER_ADMIN=root@pracovni"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[11]="SOFTWARE=CUPS/2.0.2"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[13]="USER=root"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[14]="CUPS_MAX_MESSAGE=2047"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[15]="CUPS_SERVER=/run/cups/cups.sock"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[17]="IPP_PORT=631"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[18]="CHARSET=utf-8"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[19]="LANG=en.UTF-8"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[20]="PPD=/etc/cups/ppd/MFD-304.ppd"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[21]="RIP_MAX_CACHE=128m"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[22]="CONTENT_TYPE=application/pdf"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[23]="DEVICE_URI=socket://10.163.24.24"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[24]="PRINTER_INFO=Xerox WorkCentre 5755 v1 Multifunction System"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[25]="PRINTER_LOCATION=MFD-304"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[26]="PRINTER=MFD-304"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[27]="PRINTER_STATE_REASONS=media-empty-warning"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[28]="CUPS_FILETYPE=document"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-postscript"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[30]="AUTH_I****"
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started filter /usr/lib/cups/filter/pdftopdf (PID 6122)
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started filter /usr/lib/cups/filter/pdftops (PID 6123)
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started backend /usr/lib/cups/backend/socket (PID 6124)
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: +connecting-to-device
D [11/Mar/2015:14:23:13 +0100] [Job 43] Looking up "10.163.24.24"...
D [11/Mar/2015:14:23:13 +0100] [Job 43] pdftops - copying to temp print file "/var/spool/cups/tmp/017eb55064dbb"
D [11/Mar/2015:14:23:13 +0100] [Job 43] hrDeviceDesc="Xerox WorkCentre 5755 v1 Multifunction System"
D [11/Mar/2015:14:23:13 +0100] [Job 43] prtMarkerColorantValue.1.1 = "black"
D [11/Mar/2015:14:23:13 +0100] [Job 43] ATTR: marker-colors=#000000,#000000,#000000,#000000
D [11/Mar/2015:14:23:13 +0100] [Job 43] ATTR: marker-names='"Toner Bottle CRU"','"Xerographic CRU module"','"Fuser CRU module"','"Waste Toner Bottle CRU"'
D [11/Mar/2015:14:23:13 +0100] [Job 43] ATTR: marker-types=toner,transfer-unit,fuser,waste-toner
D [11/Mar/2015:14:23:13 +0100] [Job 43] ATTR: marker-levels=95,87,87,-1
D [11/Mar/2015:14:23:13 +0100] [Job 43] new_supply_state=0, change_state=ffff
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -developer-low-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -developer-empty-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -marker-supply-low-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -marker-supply-empty-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -opc-near-eol-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -opc-life-over-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -toner-low-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -toner-empty-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -waste-receptacle-almost-full-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -waste-receptacle-full-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -cleaner-life-almost-over-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -cleaner-life-over-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] new_state=4, change_state=ffff
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: +media-empty-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -door-open-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -media-jam-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -input-tray-missing-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -output-tray-missing-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -marker-supply-missing-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -output-area-almost-full-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -output-area-full-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] backendWaitLoop(snmp_fd=7, addr=0x7fccfd0d5048, side_cb=0x7fccfbd87230)
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6122 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
D [11/Mar/2015:14:23:13 +0100] [Job 43] Printer make and model: Xerox Xerox WorkCentre 7328/7335/7345
D [11/Mar/2015:14:23:13 +0100] [Job 43] Running command line for pstops: pstops 43 mirek 'Expense Report CZW40321666' 1 'PageSize=Letter ColorModel=Grayscale Duplex=None job-uuid=urn:uuid:856fa9a1-131d-3cdb-458f-c3b7e015177e job-originating-host-name=localhost time-at-creation=1426080193 time-at-processing=1426080193'
D [11/Mar/2015:14:23:13 +0100] [Job 43] Using image rendering resolution 600 dpi
D [11/Mar/2015:14:23:13 +0100] [Job 43] Running command line for gs: gs -q -dNOPAUSE -dBATCH -dSAFER -sDEVICE=ps2write -sOUTPUTFILE=%stdout -dLanguageLevel=3 -r600 -dCompressFonts=false -dNoT3CCITT -dNOINTERPOLATE -c 'save pop' -f /var/spool/cups/tmp/017eb55064dbb
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started filter gs (PID 6125)
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started filter pstops (PID 6126)
D [11/Mar/2015:14:23:13 +0100] [Job 43] The print file is empty.
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6125 (gs) crashed on signal 11!
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6126 (pstops) stopped with status 1!
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6123 (/usr/lib/cups/filter/pdftops) stopped with status 1.
D [11/Mar/2015:14:23:13 +0100] [Job 43] Hint: Try setting the LogLevel to "debug" to find out more.
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6124 (/usr/lib/cups/backend/socket) exited with no errors.
D [11/Mar/2015:14:23:13 +0100] [Job 43] End of messages
D [11/Mar/2015:14:23:13 +0100] [Job 43] printer-state=3(idle)
D [11/Mar/2015:14:23:13 +0100] [Job 43] printer-state-message="Filter failed"
D [11/Mar/2015:14:23:13 +0100] [Job 43] printer-state-reasons=media-empty-warning

svp · 2015-03-11 18:39:50

Here is the same situation - filter failed, gs crashes
My printers are cups-pdf and HPLJ1010
ghostscript 9.15-2
cups 2.0.2-1

Zulan · 2015-03-13 19:51:41

Same here with EPSON WF-3520 Series connected via network

Journalctl reveals (for each attempt to print)

kernel: traps: gs[1234] general protection ip:7f6bc70e4150 sp:7fffafe65278 error:0 in libpthread-2.21.so[7f6bc70d2000+18000]
systemd-coredump[1237]: Process 1234 (gs) of user 2 dumped core.

Edit: Funny enough if I print in Landscape (instead of Portrait), it does print, despite the gs crash and filter failed job message.

Last edited by Zulan (2015-03-13 19:53:55)

ezzetabi · 2015-03-13 20:01:13

It is nice to see I am not alone, so we just have to wait a fixing update?

Cosmin · 2015-05-04 18:00:08

Same problem here: "Filter failed" with Xerox_Phaser_3040. Any solutions?

quequotion · 2015-07-24 14:53:36

Same problem with an Epson 806AW.

Attempting to rebuild ghostscript....

Edit: I rebuilt ghostscript with less optimization

qqbuild nolto cflags -Os yaourt -Sbb ghostscript

gs doesn't crash anymore, but my driver's filter now does:

 PID 11242 (/opt/epson-inkjet-printer-201306j/cups/lib/filter/epson_inkjet_printer_filter) stopped with status 1.

So I replaced it with epson-inkjet-printer-escpr and used config-system-printer to set it up as a a new printer with a different name.

It is now possible to print, but the escpr driver lacks some of the features the manufacturer's driver provides (mostly stuff I never use).

Obviously, this solution isn't going to work for other printers but I think recompiling ghostscript without much optimization will help.

Last edited by quequotion (2015-07-24 15:27:26)

lmello · 2015-07-24 15:59:02

I'm having problems too. Last week was the last time I printed something, everything was OK.

After a whole bunch of updates, something is not quite right - printing failed with a message of sorts; 'failed to send data to stdin'... I removed my printer (HP PSC 1500) via the web interface and tried to add it again - failure.

Now I get *no drivers* listed by the following command: lpinfo -m -h 127.0.0.1:631

Who's the culprit?

quequotion · 2015-07-24 20:11:03

lmello wrote:

Now I get *no drivers* listed...Who's the culprit?

Another bug and off topic, but seriously, why these kinds of problems?

After rising from the ashes, a52 5.1 surround output module (collaboration of ffmpeg-full-git, alsa-plugins, and {pulseaudio,pavucontrol}-git)... sometimes isn't available... from boot...? Then it comes back by clearing the cache (bye bye settings) and restarting pulseaudio or logging in and out or, once in a while, no other way than rebooting.

/off topic.

Arch Linux

#1 2015-03-05 16:25:25

Printing fails, gs crashes

#2 2015-03-11 13:28:50

Re: Printing fails, gs crashes

#3 2015-03-11 18:39:50

Re: Printing fails, gs crashes

#4 2015-03-13 19:51:41

Re: Printing fails, gs crashes

#5 2015-03-13 20:01:13

Re: Printing fails, gs crashes

#6 2015-05-04 18:00:08

Re: Printing fails, gs crashes

#7 2015-07-24 14:53:36

Re: Printing fails, gs crashes

#8 2015-07-24 15:59:02

Re: Printing fails, gs crashes

#9 2015-07-24 20:11:03

Re: Printing fails, gs crashes

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