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#1 2016-07-19 07:51:18

s1lentechoes
Member
From: Kansas City, MO USA
Registered: 2016-07-04
Posts: 10
Website

Team Viewer Can Connect Out but Not In

Hi all.  Having a problem getting team Viewer working.  I have successfully set Team Viewer up on many other distributions with no problems, but it is just not working right here on Arch.

The install goes fine, it was missing some dependencies but I got them installed.  It starts up just fine, and I can even connect from Arch to my other machine, a Windows 10.  And I can coonect from the same Windows 10 to other machines.  But I just cannot connect from my Windows machine to my Arch laptop.

Any ideas?  Connecting in and not out makes me think that something in Arch is blocking incoming requests, but I don't have anything running personally to do this.  Does Arch block any incoming by default?  Either that or something got corrupted on the Team Viewer install, but I tried reinstalling as well.  Any log files I can check that might shed some light on this issue?  Many thanks in advance.

[Edit]  Sorry, the exact error I get is - No Connection to partner! Partner did not connect to router.  Error Code: WaitForConnectFailed and Protocol Negoatiation Failed.  Please try again.

[Edit]  Well, just for fun I installed Team Viewer on my Virtualbox Arch installation on a Windows 10 machine.  Everything works fine there - can connect to and from just fine.  What would be a good way to cross reference differences in my Arch installs between my laptop and my Virtualbox install in windows 10?  Would just comparing packages and dependencies across installs narrow anything down?  As I said, it installed fine and I installed the exact same dependencies on both machines.

Last edited by s1lentechoes (2016-07-19 08:56:23)


I feel somewhat like an inverse tangent function that's approaching an asymptote

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#2 2016-07-19 07:58:06

jasonwryan
Anarchist
From: .nz
Registered: 2009-05-09
Posts: 30,424
Website

Re: Team Viewer Can Connect Out but Not In

Moving to AUR Issues...


Arch + dwm   •   Mercurial repos  •   Surfraw

Registered Linux User #482438

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#3 2016-07-20 20:57:27

WFV
Member
From: ☭USSA⛧⭒⭒⭒⭒
Registered: 2013-04-23
Posts: 288

Re: Team Viewer Can Connect Out but Not In

check logs /var/log/teamviewer11/TeamViewer11_Logfile.log


∞ hard times make the strong, the strong make good times, good times make the weak, the weak make hard times ∞

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#4 2016-07-20 21:57:33

s1lentechoes
Member
From: Kansas City, MO USA
Registered: 2016-07-04
Posts: 10
Website

Re: Team Viewer Can Connect Out but Not In

Thanks for the help WFV, much appreciated.

Here is the log of 2 of the most recent request made.  If someone could help me make sense of some of it, I'd be extremely grateful.  I want to understand some of this stuff, but not quite there yet.

2016/07/20 16:43:55.018     8    22 GX0   ChatProviderRegistrationManager::ResetProviderRegistrations: Reset account registration
2016/07/20 16:43:55.018     8    21 GX0   Account::UpdateState: KA = 0, active = 1
2016/07/20 16:43:55.019     8    22 GX0   IncomingChatCommandRegistration::IsTeamViewerOnlineObserver: TeamViewer-Onlinestate changed to offline
2016/07/20 16:43:55.020     8    22 GX0   IncomingChatCommandRegistration::UnregisterIncomingCommands: Unregistering incoming commands
2016/07/20 16:43:55.023     8    22 GX0   InterProcessBase::SecureNetworkCallbackHandle destroyed (RegistrationID: 53b2f46f-9548-4071-902f-247b2553fdee)
2016/07/20 16:43:55.026     8     9 GX0   Account::SetLoginState: new state: 1
2016/07/20 16:43:55.028     8     9 GX0   ManagerHolderStateMachine: Switching from LoggedIn to NotReady_LoginPending
2016/07/20 16:43:55.028     8    21 GX0   ChatManager::ClearNonAccountChat
2016/07/20 16:43:55.028     8    21 GX0   ChatManager::ClearAccountChat: clearPersistently = 1
2016/07/20 16:43:55.029     8     9 GX0!! MachineHooks: Loader not running in HideTitleBarButton
2016/07/20 16:43:55.029     8     9 GX0!! TVW Wine: SetWindowManagerClassHint: No such window
2016/07/20 16:43:55.059     8     9 GX0!! TVW Wine: SetWindowManagerClassHint: No such window
2016/07/20 16:43:55.067     8     9 GX0   CMainWindow::ShouldShowDynamicPassword(): dynPw=1 allowIncoming=1 id=723918284 ka=0 lanAllowed=0 lanOnly=0 networkState=1 showDynPwd=0
2016/07/20 16:43:58.411     8    22 GX0   IncomingChatCommandRegistration::IsTeamViewerOnlineObserver: TeamViewer-Onlinestate changed to online
2016/07/20 16:43:58.416     8    21 GX0   Account::UpdateState: KA = 1, active = 1
2016/07/20 16:43:58.420     8    21 GX0   AccountLogin::Start: Trying account authentication
2016/07/20 16:43:58.424     8     9 GX0   Account::SetLoginState: new state: 3
2016/07/20 16:43:58.427     8    22 GX0   InterProcessBase::SecureNetworkCallbackHandle created (RegistrationID: d7289eb0-3bdb-495b-849d-73e082c34ba1)
2016/07/20 16:43:58.429     8     9 GX0!! TVW Wine: SetWindowManagerClassHint: No such window
2016/07/20 16:43:58.430     8    22 GX0   IncomingChatCommandRegistration::Register: Registered successfully for incoming commands (after 0 retries)
2016/07/20 16:43:58.508     8    21 GX0   IpcRouterClock: received router time: 20160720T214408.852639
2016/07/20 16:43:58.545     8     9 GX0!! TVW Wine: SetWindowManagerClassHint: No such window, Errorcode=120
2016/07/20 16:43:58.546     8     9 GX0!! TVW Wine: SetWindowManagerClassHint: No such window, Errorcode=120
2016/07/20 16:43:58.552     8     9 GX0   CMainWindow::ShouldShowDynamicPassword(): dynPw=1 allowIncoming=1 id=723918284 ka=1 lanAllowed=0 lanOnly=0 networkState=1 showDynPwd=1
2016/07/20 16:43:58.909     8    22 GX0   AccountLogin::HandleChallenge: Try V2Login
2016/07/20 16:43:59.215     8    21 GX0   AccountLogin::HandleLoginFinished: Authentication successful
2016/07/20 16:43:59.568     8    21 GX0   ControlCenterIPCImplementation::RegisterPacketCallback(): CC: 23, CT: 17, CallbackID: {571c4d7f-07ff-4b48-a946-485ea3177089}
2016/07/20 16:43:59.568     8    21 GX0   tvclientbase::ControlCenterCallbackHandle created (Command Type: 17, Command Class: 23, Command UUID: {571c4d7f-07ff-4b48-a946-485ea3177089})
2016/07/20 16:43:59.573     8    21 GX0   ControlCenterIPCImplementation::RegisterPacketCallback(): CC: 23, CT: 19, CallbackID: {586298b1-c80b-47af-b01b-6c56c39820be}
2016/07/20 16:43:59.574     8    21 GX0   tvclientbase::ControlCenterCallbackHandle created (Command Type: 19, Command Class: 23, Command UUID: {586298b1-c80b-47af-b01b-6c56c39820be})
2016/07/20 16:43:59.577     8    21 GX0   ControlCenterIPCImplementation::RegisterPacketCallback(): CC: 23, CT: 31, CallbackID: {406cb914-c4dd-44a1-9409-c43128980fa9}
2016/07/20 16:43:59.578     8    21 GX0   tvclientbase::ControlCenterCallbackHandle created (Command Type: 31, Command Class: 23, Command UUID: {406cb914-c4dd-44a1-9409-c43128980fa9})
2016/07/20 16:43:59.582     8    21 GX0   ControlCenterIPCImplementation::RegisterPacketCallback(): CC: 23, CT: 20, CallbackID: {948800de-bdf6-4595-b289-919e3a682781}
2016/07/20 16:43:59.582     8    21 GX0   tvclientbase::ControlCenterCallbackHandle created (Command Type: 20, Command Class: 23, Command UUID: {948800de-bdf6-4595-b289-919e3a682781})
2016/07/20 16:43:59.586     8    21 GX0   ControlCenterIPCImplementation::RegisterPacketCallback(): CC: 23, CT: 21, CallbackID: {c53858b8-248c-4207-9115-0e29d577f84b}
2016/07/20 16:43:59.586     8    21 GX0   tvclientbase::ControlCenterCallbackHandle created (Command Type: 21, Command Class: 23, Command UUID: {c53858b8-248c-4207-9115-0e29d577f84b})
2016/07/20 16:43:59.590     8    21 GX0   ControlCenterIPCImplementation::RegisterPacketCallback(): CC: 23, CT: 25, CallbackID: {44cbccec-9668-4de1-a96a-2d113da0a548}
2016/07/20 16:43:59.591     8    21 GX0   tvclientbase::ControlCenterCallbackHandle created (Command Type: 25, Command Class: 23, Command UUID: {44cbccec-9668-4de1-a96a-2d113da0a548})
2016/07/20 16:43:59.594     8    21 GX0   ControlCenterIPCImplementation::RegisterPacketCallback(): CC: 23, CT: 27, CallbackID: {a323d21b-d4fe-4b50-879b-cb485f6a8837}
2016/07/20 16:43:59.595     8    21 GX0   tvclientbase::ControlCenterCallbackHandle created (Command Type: 27, Command Class: 23, Command UUID: {a323d21b-d4fe-4b50-879b-cb485f6a8837})
2016/07/20 16:43:59.625     8    21 GX0   AccountStorageConnector: Created.
2016/07/20 16:43:59.626     8     9 GX0   Account::SetLoginState: new state: 4
2016/07/20 16:43:59.648     8     9 GX0   ManagerHolderStateMachine: Switching from NotReady_LoginPending to LoggedIn
2016/07/20 16:43:59.653     8    22 GX0   ChatProviderRegistrationManager::InitializeAccountChat: AccountId = 31240749
2016/07/20 16:44:00.890     8    22 GX0   RequestAllPolicies::Start(): Requesting policies
2016/07/20 16:44:00.893     8    22 GX0   PListRequestPolicyAssignmentsAsyncCommand::Start(): Requesting policy assignments
2016/07/20 16:44:00.896     8     9 GX0   ManagedDeviceInformationHelper::NotifyManagedDeviceInit(): All ManagedDevice information received.
2016/07/20 16:44:01.247     8    22 GX0   QueryRooms::Execute[queryChatRoomsResponseCb]: No rooms received
2016/07/20 16:44:01.247     8    21 GX0   QueryRoomsOperation::Execute[queryRoomsResultCb]: Success: Received no rooms
2016/07/20 16:44:02.122     8    22 GX0!! PListRemoteManagementMonitorStatusRequester::ProcessPendingRequest: monitorStatusMap smaller as expected. Missing for dyngateID 683925540.
2016/07/20 16:44:02.122     8    22 GX0!! PListRemoteManagementMonitorStatusRequester::ProcessPendingRequest: monitorStatusMap smaller as expected. Missing for dyngateID 723918284.
2016/07/20 16:44:02.123     8    22 GX0!! PListRemoteManagementMonitorStatusRequester::ProcessPendingRequest: monitorStatusMap smaller as expected. Missing for dyngateID 724774839.
2016/07/20 16:44:02.251     8    21 GX0   PListRemoteSettingsPolicyRequester::HandleRequestAllPoliciesResponse(): 0 policies, Provider: 21
2016/07/20 16:44:02.252     8    22 GX0   PListRemoteSettingsPolicyRequester::HandleRequestAssigmentsResponse(): 0 device assignments, 0 group assignments, Provider: 21

2016/07/20 16:54:22.254     8     9 GX0   CBuddyWindow::OnTimer(): [OnlineState] System is back to active
2016/07/20 16:54:22.550     8     9 GX0   CBuddyWindow::SetAccountVisibilityTimer(): [OnlineState] ResultCB, state changed to: 0
2016/07/20 16:54:23.700     8     9 GX0   CMainWindow::InitCloseTV(): Prepare to close TeamViewer
2016/07/20 16:54:23.701     8     9 GX0   ChatProviderRegistrationManager::ResetProviderRegistrations: Reset account registration
2016/07/20 16:54:23.704     8     9 GX0!! ServerControl: UnregisterPowerSettingNotification failed with error 0
2016/07/20 16:54:23.708     8     9 GX0!! TVW Wine: SetWindowManagerClassHint: No such window
2016/07/20 16:54:23.716     8     9 GX0   Chat::Stop: Stopping chat
2016/07/20 16:54:23.716     8     9 GX0   Chat::Stop: Cancelling of Start
2016/07/20 16:54:23.716     8     9 GX0   ChatManager::UnregisterIncomingCommandRegistration: destroying incomingCommandRegistration
2016/07/20 16:54:23.716     8     9 GX0   IncomingChatCommandRegistration::Stop: disconnecting ready state properties
2016/07/20 16:54:23.717     8     9 GX0   IncomingChatCommandRegistration::UnregisterIncomingCommands: Unregistering incoming commands
2016/07/20 16:54:23.717     8     9 GX0   InterProcessBase::SecureNetworkCallbackHandle destroyed (RegistrationID: d7289eb0-3bdb-495b-849d-73e082c34ba1)
2016/07/20 16:54:23.718     8     9 GX0   ChatManager::Close
2016/07/20 16:54:23.718     8     9 GX0   ChatManager::UnregisterIncomingCommandRegistration: destroying incomingCommandRegistration
2016/07/20 16:54:23.718     8     9 GX0   ChatManager::ClearAccountChat: clearPersistently = 0
2016/07/20 16:54:23.718     8     9 GX0   ChatManager::ClearNonAccountChat
2016/07/20 16:54:23.718     8     9 GX0   ChatManager::~ChatManager: destroyed
2016/07/20 16:54:23.719     8     9 GX0   IncomingBetterChatCommandHandler::IncomingBetterChatCommandHandler: destroyed
2016/07/20 16:54:23.719     8     9 GX0!! MainWindow.OnDestroy: WTSUnRegisterSessionNotification failed with error 0
2016/07/20 16:54:23.727     8     9 GX0   CMainWindow::OnDestroy(): Closing TeamViewer
2016/07/20 16:54:23.756     8     9 GX0   InterProcessBase::SecureNetworkCallbackHandle destroyed (RegistrationID: 5f7babff-6a97-4071-b7ef-a6a0b203348f)
2016/07/20 16:54:23.761     8     9 GX0   AccountStorageConnector: Invalidated
2016/07/20 16:54:23.762     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 24, Command Class: 18, Command UUID: {df205db9-bb54-4f9c-be80-e27c14911068})
2016/07/20 16:54:23.763     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 25, Command Class: 18, Command UUID: {ff048a0a-bbf4-41a0-b338-10dff0a6ab5e})
2016/07/20 16:54:23.763     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 23, Command Class: 18, Command UUID: {6c96b3b0-0b0f-4a57-92a7-4101a2ff14c9})
2016/07/20 16:54:23.764     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 1, Command Class: 18, Command UUID: {c58d142e-3420-4c06-80b8-b587ba044fe3})
2016/07/20 16:54:23.764     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 53, Command Class: 14, Command UUID: {82259619-c7f7-4649-a518-3c8b5376b00d})
2016/07/20 16:54:23.765     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 15, Command Class: 14, Command UUID: {0fbfad8d-67a4-4938-af20-48407bfe64e7})
2016/07/20 16:54:23.765     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 13, Command Class: 14, Command UUID: {8a8dcc25-2198-4239-959d-cdd7b68c78ac})
2016/07/20 16:54:23.766     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 7, Command Class: 14, Command UUID: {c40aa97c-d5c6-4e06-91fd-8e182e7c7823})
2016/07/20 16:54:23.767     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 5, Command Class: 14, Command UUID: {dc100957-d0d4-4206-bdd7-367170690fb2})
2016/07/20 16:54:23.829 13506 139937636312832 gX0   XClipboard: Shutting down event loop
2016/07/20 16:54:23.859     8     9 GX0!! ConfigurationHub::HandleRegistrationResponse(): registering for feature 1 failed with error 2
2016/07/20 16:54:23.859     8     9 GX0!! ConfigurationHub::HandleRegistrationResponse(): registering for feature 1 failed with error 2
2016/07/20 16:54:23.863     8     9 GX0!! PListRemoteSettingsProviderRegistration::HandleProviderResponse: CallbackResult = 2
2016/07/20 16:54:23.864     8     9 GX0!! PListRemoteSettingsProviderRegistration::HandleProviderResponse: CallbackResult = 2
2016/07/20 16:54:23.864     8     9 GX0!! ChatProviderRegistration::HandleProviderResponse: CallbackResult = 2
2016/07/20 16:54:23.873     8    21 GX0   CTcpProcessConnector::HandleRead(): Socket gracefully closed (PID=372)
2016/07/20 16:54:23.874     8    21 GX0   CTcpProcessConnector::CloseConnection(): PID=372
2016/07/20 16:54:23.874     8    21 GX0!  InterProcessBase::EventFunctionInternal(): IPC-Connection Closed
2016/07/20 16:54:23.874     8    21 GX0   CTcpProcessConnector::CloseConnection(): PID=372
2016/07/20 16:54:23.874     8    21 GX0   CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 10058: Unknown error
2016/07/20 16:54:23.875     8    21 GX0!! CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 10009: Unknown error, Errorcode=317
2016/07/20 16:54:23.876     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 17, Command Class: 23, Command UUID: {571c4d7f-07ff-4b48-a946-485ea3177089})
2016/07/20 16:54:23.877     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 19, Command Class: 23, Command UUID: {586298b1-c80b-47af-b01b-6c56c39820be})
2016/07/20 16:54:23.878     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 31, Command Class: 23, Command UUID: {406cb914-c4dd-44a1-9409-c43128980fa9})
2016/07/20 16:54:23.879     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 20, Command Class: 23, Command UUID: {948800de-bdf6-4595-b289-919e3a682781})
2016/07/20 16:54:23.879     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 21, Command Class: 23, Command UUID: {c53858b8-248c-4207-9115-0e29d577f84b})
2016/07/20 16:54:23.879     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 25, Command Class: 23, Command UUID: {44cbccec-9668-4de1-a96a-2d113da0a548})
2016/07/20 16:54:23.879     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 27, Command Class: 23, Command UUID: {a323d21b-d4fe-4b50-879b-cb485f6a8837})
2016/07/20 16:54:23.880     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 17, Command Class: 23, Command UUID: {468140a0-9f7e-40d3-8240-7a9a48da1bf7})
2016/07/20 16:54:23.880     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 19, Command Class: 23, Command UUID: {c087d3ba-f23d-4fc7-aaad-ae1d1b5cea9f})
2016/07/20 16:54:23.880     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 31, Command Class: 23, Command UUID: {97759b00-f070-4675-828f-546c9dc96222})
2016/07/20 16:54:23.881     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 20, Command Class: 23, Command UUID: {a4c512af-c33b-406d-afe2-8700b07bc4b0})
2016/07/20 16:54:23.881     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 21, Command Class: 23, Command UUID: {acfebcb5-e4bf-4589-a71b-bd59c489ff69})
2016/07/20 16:54:23.881     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 25, Command Class: 23, Command UUID: {26dd2fa7-3a6f-45e8-88db-4fe754d90547})
2016/07/20 16:54:23.881     8     9 GX0   tvclientbase::ControlCenterCallbackHandle destroyed (Command Type: 27, Command Class: 23, Command UUID: {724f7a11-163a-4ca2-85df-5b556722f3c8})
2016/07/20 16:54:23.885     8     9 GX0   interprocessbase::SecureNetwork destroyed
2016/07/20 16:54:23.887     8     9 GX0   TVW Terminating GUI slave
2016/07/20 16:54:23.887 13506 139937728079808 gX0   TVGuiSlave.64: Terminated
2016/07/20 16:54:23.894     8     9 GX0   TVW Terminating GUI slave
2016/07/20 16:54:23.895 13507 4111350400 QX0   TVGuiDelegate: Terminated
2016/07/20 16:54:23.901     8     9 GX0   Wine: Wine DLL freed

I feel somewhat like an inverse tangent function that's approaching an asymptote

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#5 2016-07-20 22:28:18

TheChickenMan
Member
From: United States
Registered: 2015-07-25
Posts: 354

Re: Team Viewer Can Connect Out but Not In

Not totally on topic but perhaps you might want to consider using VNC or something.
http://arstechnica.com/security/2016/06 … -know-how/


If quantum mechanics hasn't profoundly shocked you, you haven't understood it yet.
Niels Bohr

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#6 2016-07-24 21:19:13

s1lentechoes
Member
From: Kansas City, MO USA
Registered: 2016-07-04
Posts: 10
Website

Re: Team Viewer Can Connect Out but Not In

Yeah, I have contemplated multiple times about switching to VNC, but I am so ingrained into TeamViewer I have not wanted to.  If I cannot get this resolved, this may push me over the edge to do it though.

I did not know about the password breach though, thanks for the heads up.


I feel somewhat like an inverse tangent function that's approaching an asymptote

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