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So I woke my Dell XPS 13 (9350) from suspend today and my touchpad stopped working. It was working fine before I closed the lid. Here's the stuff I've tried so far:
1. Updated my kernel to the latest stable version (4.7.5-1-ARCH) and rebooted but still nothing.
2. Went to the BIOS screen and the pointer works fine there. I re-enabled the touchscreen and that works fine too.
3. I ran `libinput-debug-events --verbose` and it seems that the touchpad isn't even being listed: https://yadi.sk/i/DXBDaJV6vra9P
4. My journalctl output does show something about synaptics not being initialized, but I don't think that's related since I don't even have the synaptics driver installed: https://yadi.sk/i/Y1XTyzrgvrbLB
I would really appreciate some help with this, since I'm currently stuck at work with no access to an external mouse and the touchscreen isn't helping out a whole lot.
Thanks in advance!
Dell XPS 13 (9350) // i7 // 16GB // 512GB
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Might not be related but grep for 'fail' in your log and there's a few things that needs your attention. Some fail messages are harmless though.
Could you show us output for lsusb and lsmod? Did you do a full system upgrade 'pacman -Syu'? When was the last update? Any packages get upgraded related to the touchpad?
Can you clean your kernel params for testing purpose? Currently you have:
resume=/dev/dm-1 zswap.enabled=1 zswap.compressor=lz4 pcie_aspm=force i915.enable_psr=0 i915.enable_rc6=7 i915.enable_execlists=0 i915.enable_fbc=0 elevator=noop rw quiet loglevel=3 rd.systemd.show_status=auto rd.udev.log-priority=3
Can you boot into a different kernel? Does problem still exist?
What is in /etc/modprobe.d ? What is in the contents of each file?
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Hey @frank604,
I just rebooted using my fallback config and logged the results: https://yadi.sk/i/B-_sWi8jvs5aE
Unfortunately, the touchpad issue remains.
Here's the output of my lsusb (yes, I found an external mouse):
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 0bda:5682 Realtek Semiconductor Corp.
Bus 001 Device 005: ID 04f3:20d0 Elan Microelectronics Corp.
Bus 001 Device 004: ID 0a5c:6412 Broadcom Corp.
Bus 001 Device 007: ID 0bb4:0668 HTC (High Tech Computer Corp.)
Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Here's the output of my lsmod:
Module Size Used by
rfcomm 61440 2
fuse 98304 2
hid_logitech_hidpp 28672 0
joydev 20480 0
mousedev 20480 0
btusb 40960 0
btrtl 16384 1 btusb
uvcvideo 86016 0
videobuf2_vmalloc 16384 1 uvcvideo
videobuf2_memops 16384 1 videobuf2_vmalloc
videobuf2_v4l2 20480 1 uvcvideo
hid_multitouch 20480 0
hid_logitech_dj 20480 0
videobuf2_core 36864 2 uvcvideo,videobuf2_v4l2
videodev 151552 3 uvcvideo,videobuf2_core,videobuf2_v4l2
media 32768 2 uvcvideo,videodev
usbhid 45056 0
bnep 20480 2
msr 16384 0
cpufreq_stats 16384 0
iTCO_wdt 16384 0
i2c_designware_platform 16384 0
mei_wdt 16384 0
iTCO_vendor_support 16384 1 iTCO_wdt
i2c_designware_core 20480 1 i2c_designware_platform
snd_soc_skl 57344 0
dell_wmi 16384 0
snd_soc_skl_ipc 32768 1 snd_soc_skl
snd_soc_sst_ipc 16384 1 snd_soc_skl_ipc
snd_soc_sst_dsp 36864 1 snd_soc_skl_ipc
snd_hda_ext_core 20480 1 snd_soc_skl
snd_soc_sst_match 16384 1 snd_soc_skl
snd_hda_codec_hdmi 45056 1
snd_soc_core 180224 1 snd_soc_skl
intel_rapl 20480 0
x86_pkg_temp_thermal 16384 0
intel_powerclamp 16384 0
coretemp 16384 0
dell_laptop 20480 0
snd_hda_codec_generic 69632 1
dell_smbios 16384 2 dell_wmi,dell_laptop
kvm_intel 184320 0
snd_compress 20480 1 snd_soc_core
dcdbas 16384 1 dell_smbios
snd_pcm_dmaengine 16384 1 snd_soc_core
ac97_bus 16384 1 snd_soc_core
kvm 507904 1 kvm_intel
snd_hda_intel 32768 3
brcmfmac 237568 0
nls_iso8859_1 16384 1
snd_hda_codec 106496 3 snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel
irqbypass 16384 1 kvm
nls_cp437 20480 1
crct10dif_pclmul 16384 0
crc32_pclmul 16384 0
ghash_clmulni_intel 16384 0
brcmutil 16384 1 brcmfmac
aesni_intel 167936 0
vfat 20480 1
fat 65536 1 vfat
snd_hda_core 65536 6 snd_hda_ext_core,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel,snd_
soc_skl
aes_x86_64 20480 1 aesni_intel
cfg80211 495616 1 brcmfmac
lrw 16384 1 aesni_intel
snd_hwdep 16384 1 snd_hda_codec
rtsx_pci_ms 20480 0
gf128mul 16384 1 lrw
snd_pcm 86016 8 snd_hda_ext_core,snd_soc_core,snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_soc_skl,s
nd_pcm_dmaengine,snd_hda_core
glue_helper 16384 1 aesni_intel
ablk_helper 16384 1 aesni_intel
cryptd 20480 3 ghash_clmulni_intel,aesni_intel,ablk_helper
intel_cstate 16384 0
intel_rapl_perf 16384 0
input_leds 16384 0
memstick 16384 1 rtsx_pci_ms
led_class 16384 2 dell_laptop,input_leds
snd_timer 28672 1 snd_pcm
snd 65536 15 snd_soc_core,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec_generic,snd_hda
_codec,snd_hda_intel,snd_compress
i2c_i801 20480 0
soundcore 16384 1 snd
shpchp 32768 0
idma64 20480 0
mei_me 32768 0
mei 81920 2 mei_wdt,mei_me
intel_lpss_pci 16384 0
intel_pch_thermal 16384 0
processor_thermal_device 16384 0
intel_soc_dts_iosf 16384 1 processor_thermal_device
fan 16384 0
ip6t_REJECT 16384 1
nf_reject_ipv6 16384 1 ip6t_REJECT
nf_log_ipv6 16384 5
thermal 20480 0
wmi 16384 1 dell_wmi
xt_hl 16384 22
ip6t_rt 16384 3
i2c_hid 20480 0
battery 20480 0
hid 114688 5 i2c_hid,hid_multitouch,usbhid,hid_logitech_dj,hid_logitech_hidpp
hci_uart 73728 0
btbcm 16384 2 btusb,hci_uart
btqca 16384 1 hci_uart
btintel 16384 2 btusb,hci_uart
bluetooth 454656 33 bnep,btbcm,btqca,btrtl,btusb,hci_uart,rfcomm,btintel
nf_conntrack_ipv6 20480 8
nf_defrag_ipv6 36864 1 nf_conntrack_ipv6
ipt_REJECT 16384 1
nf_reject_ipv4 16384 1 ipt_REJECT
xt_comment 16384 4
rfkill 20480 6 cfg80211,bluetooth,dell_laptop
intel_lpss_acpi 16384 0
int3403_thermal 16384 0
intel_lpss 16384 2 intel_lpss_pci,intel_lpss_acpi
nf_log_ipv4 16384 5
int340x_thermal_zone 16384 2 processor_thermal_device,int3403_thermal
intel_hid 16384 0
nf_log_common 16384 2 nf_log_ipv4,nf_log_ipv6
evdev 24576 17
int3400_thermal 16384 0
acpi_thermal_rel 16384 1 int3400_thermal
acpi_als 16384 0
sparse_keymap 16384 2 dell_wmi,intel_hid
kfifo_buf 16384 1 acpi_als
industrialio 53248 2 acpi_als,kfifo_buf
mac_hid 16384 0
ac 16384 0
acpi_pad 20480 0
xt_LOG 16384 10
tpm_tis 20480 0
fjes 28672 0
tpm 36864 1 tpm_tis
xt_limit 16384 13
xt_tcpudp 16384 22
xt_addrtype 16384 4
nf_conntrack_ipv4 16384 8
nf_defrag_ipv4 16384 1 nf_conntrack_ipv4
xt_conntrack 16384 16
ip6table_filter 16384 1
ip6_tables 28672 1 ip6table_filter
nf_conntrack_netbios_ns 16384 0
nf_conntrack_broadcast 16384 1 nf_conntrack_netbios_ns
nf_nat_ftp 16384 0
nf_nat 24576 1 nf_nat_ftp
nf_conntrack_ftp 20480 1 nf_nat_ftp
nf_conntrack 90112 8 nf_nat_ftp,nf_conntrack_netbios_ns,nf_nat,xt_conntrack,nf_conntrack_broadcast,nf_conntrack_ftp,nf_conntrack_ipv4,nf_conntrack_ipv6
iptable_filter 16384 1
sch_fq_codel 20480 2
overlay 45056 4
ip_tables 24576 1 iptable_filter
x_tables 28672 14 ip6table_filter,xt_hl,xt_comment,ip_tables,xt_tcpudp,xt_limit,xt_conntrack,xt_LOG,iptable_filter,ip6t_rt,ipt_REJECT,ip6_tables,xt_addrtype,ip6t_REJECT
ext4 516096 2
crc16 16384 2 ext4,bluetooth
jbd2 90112 1 ext4
mbcache 16384 3 ext4
dm_mod 102400 9
rtsx_pci_sdmmc 24576 0
mmc_core 118784 2 brcmfmac,rtsx_pci_sdmmc
serio_raw 16384 0
atkbd 24576 0
libps2 16384 1 atkbd
crc32c_intel 24576 0
i915 1236992 29
ahci 36864 0
nvme 28672 2
libahci 28672 1 ahci
nvme_core 28672 4 nvme
intel_gtt 20480 1 i915
i2c_algo_bit 16384 1 i915
xhci_pci 16384 0
xhci_hcd 159744 1 xhci_pci
libata 204800 2 ahci,libahci
drm_kms_helper 118784 1 i915
syscopyarea 16384 1 drm_kms_helper
rtsx_pci 45056 2 rtsx_pci_ms,rtsx_pci_sdmmc
sysfillrect 16384 1 drm_kms_helper
sysimgblt 16384 1 drm_kms_helper
fb_sys_fops 16384 1 drm_kms_helper
scsi_mod 159744 1 libata
usbcore 200704 6 btusb,brcmfmac,uvcvideo,usbhid,xhci_hcd,xhci_pci
usb_common 16384 1 usbcore
drm 294912 15 i915,drm_kms_helper
i8042 24576 1 dell_laptop
serio 20480 5 serio_raw,atkbd,i8042
video 36864 3 i915,dell_wmi,dell_laptop
button 16384 1 i915
Here's the contents of my modprobe.d:
i915.conf modprobe.conf
Contents of i915.conf:
options i915 modeset=1
Contents of modprobe.conf:
blacklist pcspkr
blacklist psmouse
blacklist snd_hda_codec_realtek
I will investigate all those fail messages and update this thread accordingly.
Thanks for your help!
Dell XPS 13 (9350) // i7 // 16GB // 512GB
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Looks like the touchpad is working again after a couple of reboots. I don't want to mark this as solved just yet, since I haven't really changed anything since yesterday. I'm starting to think that it may be hardware related.
Here's the current output of libinput-debug-events:
input device 'Power Button', /dev/input/event3 is tagged by udev as: Keyboard
input device 'Power Button', /dev/input/event3 is a keyboard
input device 'Video Bus', /dev/input/event5 is tagged by udev as: Keyboard
input device 'Video Bus', /dev/input/event5 is a keyboard
input device 'Power Button', /dev/input/event1 is tagged by udev as: Keyboard
input device 'Power Button', /dev/input/event1 is a keyboard
input device 'Lid Switch', /dev/input/event0 not tagged as input device
not using input device '/dev/input/event0'.
input device 'Sleep Button', /dev/input/event2 is tagged by udev as: Keyboard
input device 'Sleep Button', /dev/input/event2 is a keyboard
input device 'ELAN Touchscreen', /dev/input/event13 is tagged by udev as: Touchscreen
input device 'ELAN Touchscreen', /dev/input/event13 is a touch device
input device 'Integrated_Webcam_HD', /dev/input/event14 is tagged by udev as: Keyboard
input device 'Integrated_Webcam_HD', /dev/input/event14 is a keyboard
event12: tagged as LIBINPUT_MODEL_DELL_TOUCHPAD
input device 'DLL0704:01 06CB:76AE Touchpad', /dev/input/event12 is tagged by udev as: Touchpad
thumb: enabled thumb detection on 'DLL0704:01 06CB:76AE Touchpad'
input device 'DLL0704:01 06CB:76AE Touchpad', /dev/input/event12 is a touchpad
input device 'HDA Intel PCH HDMI/DP,pcm=7', /dev/input/event9 not tagged as input device
not using input device '/dev/input/event9'.
input device 'HDA Intel PCH HDMI/DP,pcm=8', /dev/input/event10 not tagged as input device
not using input device '/dev/input/event10'.
input device 'HDA Intel PCH Front Headphone', /dev/input/event7 not tagged as input device
not using input device '/dev/input/event7'.
input device 'HDA Intel PCH HDMI/DP,pcm=3', /dev/input/event8 not tagged as input device
not using input device '/dev/input/event8'.
input device 'Intel HID events', /dev/input/event6 is tagged by udev as: Keyboard
input device 'Intel HID events', /dev/input/event6 is a keyboard
input device 'AT Translated Set 2 keyboard', /dev/input/event4 is tagged by udev as: Keyboard
input device 'AT Translated Set 2 keyboard', /dev/input/event4 is a keyboard
palm: dwt activated with DLL0704:01 06CB:76AE Touchpad<->AT Translated Set 2 keyboard
input device 'Dell WMI hotkeys', /dev/input/event11 is tagged by udev as: Keyboard
input device 'Dell WMI hotkeys', /dev/input/event11 is a keyboard
-event3 DEVICE_ADDED Power Button seat0 default group1 cap:k
-event5 DEVICE_ADDED Video Bus seat0 default group2 cap:k
-event1 DEVICE_ADDED Power Button seat0 default group3 cap:k
-event2 DEVICE_ADDED Sleep Button seat0 default group4 cap:k
-event13 DEVICE_ADDED ELAN Touchscreen seat0 default group5 cap:t size 305.45/170.18mm calib
-event14 DEVICE_ADDED Integrated_Webcam_HD seat0 default group6 cap:k
-event12 DEVICE_ADDED DLL0704:01 06CB:76AE Touchpad seat0 default group7 cap:pg size 101.33/56.67mm tap(dl off) left scroll-nat scroll-2fg-edge click-buttonareas-clickfinger dwt-on
-event6 DEVICE_ADDED Intel HID events seat0 default group8 cap:k
-event4 DEVICE_ADDED AT Translated Set 2 keyboard seat0 default group9 cap:k
-event11 DEVICE_ADDED Dell WMI hotkeys seat0 default group10 cap:k
Dell XPS 13 (9350) // i7 // 16GB // 512GB
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Have you tried testing with a different mouse?
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Yeah, I plugged in an external mouse and it worked fine.
Dell XPS 13 (9350) // i7 // 16GB // 512GB
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Did you try a different kernel?
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I just finished installing linux-ck (using ck-skylake from repo-ck). The touchpad's working fine — with or without the extra kernel parameters. The broadcom wifi card is a different story, though…
As for the "failed" and "error" items in my log, none seem to be relevant (bluetooth, a connectivity-dependent systemd service, thermal, etc).
I guess I'll report back if I find anything else.
Dell XPS 13 (9350) // i7 // 16GB // 512GB
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You can use broadloom wl dkms to rebuild the wl module automagically. Seems to be a kernel related issue. The fails were just something I saw that most likely didn't relate to this issue but just a heads up to take a look into in case you weren't aware your services are failing.
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Just installed the dkms variant of broadcom-wl. Still can't get it to work with this kernel, though.
# uname -a
Linux bkuri-laptop 4.7.6-1-ck #1 SMP PREEMPT Fri Sep 30 16:30:45 EDT 2016 x86_64 GNU/Linux
# lsusb
Bus 001 Device 004: ID 0a5c:6412 Broadcom Corp.
# lsmod | grep wl
wl 6373376 0
cfg80211 491520 1 wl
# dkms status
broadcom-wl, 6.30.223.271, 4.7.6-1-ck, x86_64: installed
# ip a
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
valid_lft forever preferred_lft forever
inet6 ::1/128 scope host
valid_lft forever preferred_lft forever
I'm thinking about swapping the broadcom card for the intel one…
Last edited by bkuri (2016-10-01 01:25:55)
Dell XPS 13 (9350) // i7 // 16GB // 512GB
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