Laptop freezes when AC power supply is plugged/unplugged

ignormies · 2017-06-17 18:56:39

I recently Syu'd and now whenever I plug in/unplug the AC power supply on my Dell XPS 9550, the whole system hangs and I have to force the computer off by holding the power button. I've looked at

journalctl --boot=-1

but I see nothing out of the ordinary. How should I approach this issue?

jasonwryan · 2017-06-17 19:23:48

What packages were upgraded? Are you using TLP, or some other power manager? Can you SSH in when the machine is unresponsive?

ignormies · 2017-06-17 20:02:12

Here are the packages installed/updated recently. Thinking about it a little more, the newly installed packages could be causing the issue instead of the -Syu, but I'm not sure.

┌─[griefcake][~]
└──▪ cat /var/log/pacman.log | grep -E -i "6-16" | grep -E -i "upgraded|installed"
[2017-06-16 15:12] [ALPM] installed zip (3.0-7)
[2017-06-16 21:04] [ALPM] upgraded glibc (2.25-1 -> 2.25-2)
[2017-06-16 21:04] [ALPM] upgraded alsa-lib (1.1.4-1 -> 1.1.4.1-1)
[2017-06-16 21:04] [ALPM] upgraded gcc-libs (6.3.1-2 -> 7.1.1-2)
[2017-06-16 21:04] [ALPM] upgraded ncurses (6.0+20170429-1 -> 6.0+20170527-1)
[2017-06-16 21:04] [ALPM] upgraded glib2 (2.52.2+1+gb8bd46bc8-1 -> 2.52.2+9+g3245eba16-1)
[2017-06-16 21:04] [ALPM] upgraded fontconfig (2.12.1-4 -> 2.12.3-1)
[2017-06-16 21:04] [ALPM] upgraded libdrm (2.4.80-1 -> 2.4.81-1)
[2017-06-16 21:04] [ALPM] upgraded libelf (0.168-1 -> 0.169-1)
[2017-06-16 21:04] [ALPM] upgraded libunwind (1.2-1 -> 1.2.1-1)
[2017-06-16 21:04] [ALPM] upgraded llvm-libs (4.0.0-2 -> 4.0.0-3)
[2017-06-16 21:04] [ALPM] upgraded perl (5.24.1-1 -> 5.26.0-1)
[2017-06-16 21:04] [ALPM] upgraded mesa (17.1.0-1 -> 17.1.2-1)
[2017-06-16 21:04] [ALPM] upgraded libepoxy (1.4.2-1 -> 1.4.3-1)
[2017-06-16 21:04] [ALPM] upgraded libgcrypt (1.7.6-1 -> 1.7.7-1)
[2017-06-16 21:04] [ALPM] upgraded fontsproto (2.1.3-1 -> 2.1.3-2)
[2017-06-16 21:04] [ALPM] upgraded openssl (1.1.0.e-1 -> 1.1.0.f-1)
[2017-06-16 21:04] [ALPM] upgraded libldap (2.4.44-4 -> 2.4.44-5)
[2017-06-16 21:04] [ALPM] upgraded krb5 (1.15-1 -> 1.15.1-1)
[2017-06-16 21:04] [ALPM] upgraded libinput (1.7.2-1 -> 1.7.3-1)
[2017-06-16 21:04] [ALPM] upgraded xkeyboard-config (2.20-1 -> 2.21-1)
[2017-06-16 21:04] [ALPM] upgraded libtasn1 (4.10-1 -> 4.12-1)
[2017-06-16 21:04] [ALPM] upgraded p11-kit (0.23.5-1 -> 0.23.7-1)
[2017-06-16 21:04] [ALPM] upgraded gnutls (3.5.12-1 -> 3.5.13-1)
[2017-06-16 21:04] [ALPM] upgraded wayland-protocols (1.7-1 -> 1.8-1)
[2017-06-16 21:04] [ALPM] upgraded arc-gtk-theme (20170302-1 -> 20170302-2)
[2017-06-16 21:04] [ALPM] upgraded binutils (2.28.0-2 -> 2.28.0-3)
[2017-06-16 21:04] [ALPM] upgraded boost-libs (1.63.0-2 -> 1.64.0-1)
[2017-06-16 21:04] [ALPM] upgraded ca-certificates-mozilla (3.30.2-1 -> 3.31-3)
[2017-06-16 21:04] [ALPM] upgraded libnghttp2 (1.22.0-1 -> 1.23.1-1)
[2017-06-16 21:04] [ALPM] upgraded curl (7.54.0-3 -> 7.54.1-1)
[2017-06-16 21:04] [ALPM] upgraded libuv (1.11.0-1 -> 1.12.0-1)
[2017-06-16 21:04] [ALPM] upgraded cmake (3.8.0-1 -> 3.8.2-1)
[2017-06-16 21:04] [ALPM] upgraded libtorrent-rasterbar (1:1.1.3-3 -> 1:1.1.3-4)
[2017-06-16 21:04] [ALPM] upgraded sqlite (3.18.0-1 -> 3.19.3-1)
[2017-06-16 21:04] [ALPM] upgraded python2-setuptools (1:35.0.2-1 -> 1:36.0.1-2)
[2017-06-16 21:04] [ALPM] upgraded python2-chardet (3.0.2-1 -> 3.0.4-1)
[2017-06-16 21:04] [ALPM] upgraded python2-cryptography (1.8.1-4 -> 1.9-1)
[2017-06-16 21:04] [ALPM] upgraded python2-incremental (16.10.1-2 -> 17.5.0-1)
[2017-06-16 21:04] [ALPM] upgraded python2-zope-interface (4.4.0-1 -> 4.4.2-1)
[2017-06-16 21:04] [ALPM] upgraded deluge (1.3.15-1 -> 1.3.15+2+g38d7b7cdf-1)
[2017-06-16 21:04] [ALPM] upgraded diffutils (3.5-1 -> 3.6-1)
[2017-06-16 21:04] [ALPM] upgraded libmodplug (0.8.8.5-2 -> 0.8.9.0-1)
[2017-06-16 21:04] [ALPM] upgraded libssh (0.7.5-1 -> 0.7.5-2)
[2017-06-16 21:04] [ALPM] upgraded libva (1.8.1-1 -> 1.8.2-1)
[2017-06-16 21:04] [ALPM] upgraded libass (0.13.6-1 -> 0.13.7-1)
[2017-06-16 21:04] [ALPM] upgraded libx264 (2:148.20170121-6 -> 2:148.20170519-1)
[2017-06-16 21:04] [ALPM] upgraded ffmpeg (1:3.3.1-8 -> 1:3.3.2-1)
[2017-06-16 21:04] [ALPM] upgraded ffmpeg2.8 (2.8.11-9 -> 2.8.12-1)
[2017-06-16 21:04] [ALPM] upgraded file (5.30-1 -> 5.31-1)
[2017-06-16 21:04] [ALPM] upgraded fuse-common (3.0.1-1 -> 3.0.2-1)
[2017-06-16 21:04] [ALPM] upgraded gcc (6.3.1-2 -> 7.1.1-2)
[2017-06-16 21:04] [ALPM] upgraded libtool (2.4.6-7 -> 2.4.6-8)
[2017-06-16 21:04] [ALPM] upgraded texinfo (6.3-1 -> 6.3-2)
[2017-06-16 21:04] [ALPM] upgraded gdb-common (7.12.1-3 -> 8.0-1)
[2017-06-16 21:04] [ALPM] upgraded gdb (7.12.1-3 -> 8.0-1)
[2017-06-16 21:04] [ALPM] upgraded libproxy (0.4.15-1 -> 0.4.15-2)
[2017-06-16 21:04] [ALPM] upgraded geoclue2 (2.4.6-1 -> 2.4.7-1)
[2017-06-16 21:04] [ALPM] upgraded python2-cairo (1.13.1-1 -> 1.13.3-1)
[2017-06-16 21:04] [ALPM] upgraded gimp (2.8.20-1 -> 2.8.22-1)
[2017-06-16 21:04] [ALPM] upgraded perl-error (0.17024-1 -> 0.17024-2)
[2017-06-16 21:04] [ALPM] upgraded git (2.13.0-1 -> 2.13.1-1)
[2017-06-16 21:04] [ALPM] upgraded nspr (4.14-1 -> 4.15-1)
[2017-06-16 21:04] [ALPM] upgraded gjs (1.48.3-1 -> 1.48.4-1)
[2017-06-16 21:04] [ALPM] upgraded gnome-online-accounts (3.24.0+6+g8108ad4c-1 -> 3.24.1-1)
[2017-06-16 21:04] [ALPM] upgraded libgweather (3.24.0+12+g4684af7-1 -> 3.24.1+1+g9b08eea-1)
[2017-06-16 21:04] [ALPM] upgraded nss (3.30.2-1 -> 3.31-3)
[2017-06-16 21:04] [ALPM] upgraded libusbmuxd (1.0.10-1 -> 1.0.10-2)
[2017-06-16 21:04] [ALPM] upgraded libgusb (0.2.9-3 -> 0.2.10-1)
[2017-06-16 21:04] [ALPM] upgraded gnome-tweak-tool (3.24.0+3+g01bffca-1 -> 3.24.1-1)
[2017-06-16 21:04] [ALPM] upgraded npth (1.4-1 -> 1.5-1)
[2017-06-16 21:04] [ALPM] upgraded gnupg (2.1.21-1 -> 2.1.21-3)
[2017-06-16 21:04] [ALPM] upgraded hdf5 (1.10.0_patch1-1 -> 1.10.0_patch1-2)
[2017-06-16 21:04] [ALPM] upgraded imagemagick (6.9.8.6-1 -> 6.9.8.10-1)
[2017-06-16 21:04] [ALPM] upgraded jemalloc (4.5.0-1 -> 5.0.0-2)
[2017-06-16 21:04] [ALPM] upgraded lib32-glibc (2.25-1 -> 2.25-3)
[2017-06-16 21:04] [ALPM] upgraded lib32-alsa-lib (1.1.4-1 -> 1.1.4.1-1)
[2017-06-16 21:04] [ALPM] upgraded lib32-libelf (0.168-1 -> 0.169-1)
[2017-06-16 21:04] [ALPM] upgraded lib32-gcc-libs (6.3.1-2 -> 7.1.1-3)
[2017-06-16 21:04] [ALPM] upgraded lib32-glib2 (2.50.1-2 -> 2.52.2+9+g3245eba16-1)
[2017-06-16 21:04] [ALPM] upgraded lib32-freetype2 (2.7.1-2 -> 2.8-2)
[2017-06-16 21:04] [ALPM] upgraded lib32-fontconfig (2.12.1-4 -> 2.12.3-1)
[2017-06-16 21:04] [ALPM] upgraded lib32-libdrm (2.4.80-1 -> 2.4.81-1)
[2017-06-16 21:04] [ALPM] upgraded lib32-libtasn1 (4.10-1 -> 4.12-1)
[2017-06-16 21:04] [ALPM] upgraded lib32-mesa (17.1.0-1 -> 17.1.2-1)
[2017-06-16 21:04] [ALPM] upgraded lib32-openssl (1:1.1.0.e-1 -> 1:1.1.0.f-1)
[2017-06-16 21:04] [ALPM] upgraded lib32-p11-kit (0.23.2-1 -> 0.23.7-1)
[2017-06-16 21:04] [ALPM] upgraded libebml (1.3.4-1 -> 1.3.4-2)
[2017-06-16 21:04] [ALPM] upgraded libgphoto2 (2.5.13-1 -> 2.5.14-1)
[2017-06-16 21:04] [ALPM] upgraded libphonenumber (8.4.1-3 -> 8.5.0-1)
[2017-06-16 21:04] [ALPM] upgraded libtar (1.2.20-2 -> 1.2.20-3)
[2017-06-16 21:04] [ALPM] upgraded libwbclient (4.5.8-1 -> 4.6.5-1)
[2017-06-16 21:04] [ALPM] upgraded mkinitcpio-busybox (1.25.1-1 -> 1.25.1-2)
[2017-06-16 21:04] [ALPM] upgraded linux (4.11.2-1 -> 4.11.5-1)
[2017-06-16 21:04] [ALPM] upgraded linux-headers (4.11.2-1 -> 4.11.5-1)
[2017-06-16 21:04] [ALPM] upgraded msgpack-c (2.1.1-1 -> 2.1.3-1)
[2017-06-16 21:04] [ALPM] upgraded mutter (3.24.2-1 -> 3.24.2+18+g0f7c3f367-1)
[2017-06-16 21:04] [ALPM] upgraded nano (2.8.2-1 -> 2.8.4-1)
[2017-06-16 21:04] [ALPM] upgraded nm-connection-editor (1.8.0-1 -> 1.8.2-1)
[2017-06-16 21:04] [ALPM] upgraded network-manager-applet (1.8.0-1 -> 1.8.2-1)
[2017-06-16 21:04] [ALPM] upgraded openssl-1.0 (1.0.2.k-4 -> 1.0.2.l-1)
[2017-06-16 21:04] [ALPM] upgraded nodejs (7.10.0-2 -> 8.1.2-1)
[2017-06-16 21:04] [ALPM] upgraded nvidia (381.22-2 -> 381.22-3)
[2017-06-16 21:04] [ALPM] upgraded openal (1.17.2-2 -> 1.18.0-1)
[2017-06-16 21:04] [ALPM] upgraded pacman (5.0.1-5 -> 5.0.2-1)
[2017-06-16 21:04] [ALPM] upgraded poppler (0.54.0-1 -> 0.55.0-3)
[2017-06-16 21:04] [ALPM] upgraded poppler-glib (0.54.0-1 -> 0.55.0-3)
[2017-06-16 21:04] [ALPM] upgraded python-setuptools (1:35.0.2-1 -> 1:36.0.1-2)
[2017-06-16 21:04] [ALPM] upgraded tslib (1.10-1 -> 1.11-1)
[2017-06-16 21:04] [ALPM] installed double-conversion (2.0.1-3)
[2017-06-16 21:04] [ALPM] upgraded qt5-base (5.8.0-12 -> 5.9.0-2)
[2017-06-16 21:04] [ALPM] upgraded qt5-xmlpatterns (5.8.0-1 -> 5.9.0-1)
[2017-06-16 21:04] [ALPM] upgraded qt5-declarative (5.8.0-2 -> 5.9.0-1)
[2017-06-16 21:04] [ALPM] upgraded qt5-location (5.8.0-1 -> 5.9.0-1)
[2017-06-16 21:04] [ALPM] upgraded qt5-webchannel (5.8.0-1 -> 5.9.0-1)
[2017-06-16 21:04] [ALPM] upgraded smbclient (4.5.8-1 -> 4.6.5-1)
[2017-06-16 21:04] [ALPM] upgraded sudo (1.8.20-1 -> 1.8.20.p2-1)
[2017-06-16 21:04] [ALPM] upgraded thin-provisioning-tools (0.6.3-1 -> 0.7.0-1)
[2017-06-16 21:04] [ALPM] upgraded vlc (2.2.5.1-1 -> 2.2.6-1)
[2017-06-16 21:04] [ALPM] upgraded vulkan-icd-loader (1.0.46.0-1 -> 1.0.51.0-1)
[2017-06-16 21:04] [ALPM] upgraded wpa_supplicant (1:2.6-5 -> 1:2.6-6)
[2017-06-16 21:04] [ALPM] upgraded xf86-video-intel (1:2.99.917+772+gc72bb27a-1 -> 1:2.99.917+777+g6babcf15-1)
[2017-06-16 21:10] [ALPM] upgraded slack-desktop (2.6.2-1 -> 2.6.3-1)
[2017-06-16 21:14] [ALPM] upgraded pycharm-professional (2017.1.3-1 -> 2017.1.4-1)
[2017-06-16 21:14] [ALPM] upgraded pacaur (4.7.8-1 -> 4.7.9-1)
[2017-06-16 21:16] [ALPM] upgraded google-chrome (58.0.3029.110-1 -> 59.0.3071.104-1)
[2017-06-16 21:21] [ALPM] upgraded clion (1:2017.1.2-1 -> 1:2017.1.3-1)
[2017-06-16 21:21] [ALPM] upgraded clion-jre (1:2017.1.2-1 -> 1:2017.1.3-1)
[2017-06-16 21:22] [ALPM] installed lib32-libssh2 (1.8.0-2)
[2017-06-16 21:22] [ALPM] installed lib32-icu (59.1-1)
[2017-06-16 21:22] [ALPM] installed lib32-libpsl (0.17.0-2)
[2017-06-16 21:22] [ALPM] installed lib32-curl (7.54.0-1)
[2017-06-16 21:22] [ALPM] installed lib32-libcurl-compat (7.54.0-1)
[2017-06-16 21:22] [ALPM] upgraded acroread (9.5.5-6 -> 9.5.5-7)
[2017-06-16 21:28] [ALPM] installed python-dbus-common (1.2.4-2)
[2017-06-16 21:28] [ALPM] installed python-dbus (1.2.4-2)
[2017-06-16 21:28] [ALPM] installed python-notify2 (0.3-2)
[2017-06-16 21:32] [ALPM] installed dkms (2.4.0-1)
[2017-06-16 21:32] [ALPM] installed razer-driver-dkms (1.1.13-1)
[2017-06-16 21:32] [ALPM-SCRIPTLET] * installed for dkms to work correctly!    *
[2017-06-16 21:32] [ALPM] installed python-setproctitle (1.1.10-2)
[2017-06-16 21:32] [ALPM] installed xautomation (1.09-2)
[2017-06-16 21:32] [ALPM] installed xdotool (3.20160805.1-1)
[2017-06-16 21:32] [ALPM] installed python-pyudev (0.21.0-2)
[2017-06-16 21:32] [ALPM] installed razer-daemon (1.1.13-1)
[2017-06-16 21:32] [ALPM] installed blas (3.7.0-2)
[2017-06-16 21:32] [ALPM] installed lapack (3.7.0-2)
[2017-06-16 21:32] [ALPM] installed cblas (3.7.0-2)
[2017-06-16 21:32] [ALPM] installed python-numpy (1.13.0-1)
[2017-06-16 21:32] [ALPM] installed python-razer (1.1.13-1)
[2017-06-16 21:32] [ALPM] installed openrazer-meta (1.1.13-1)
[2017-06-16 22:20] [ALPM] reinstalled gnome-bluetooth (3.20.1+1+ge902d1a-1)

I'm not sure what power manager I'm using. How would I determine this? I have not changed anything related to power since install.

ignormies · 2017-06-17 20:08:40

SSH clients also stop responding when I unplug the power supply.

seth · 2017-06-17 21:48:28

Switch to a linux console, log in, run "dmesg -w" plug AC and hope for some error messages before the freeze.
Do you have intel-ucode installed and enabled?

ignormies · 2017-06-17 22:43:33

Nothing at all with dmesg -w. Cursor just stops blinking

I do not have intel-ucode installed.

Last edited by ignormies (2017-06-17 22:44:12)

ignormies · 2017-06-17 22:50:18

Installed intel-ucode, added intel-ucode.img to my /boot, and added the extra initrd line to my .pref bootloader entry. Nothing appears to have changed.

I can verify that microcode was updated:

┌─[griefcake][~]
└──▪ dmesg | grep microcode
[    0.000000] microcode: microcode updated early to revision 0xba, date = 2017-04-09
[    1.280123] microcode: sig=0x506e3, pf=0x20, revision=0xba
[    1.280219] microcode: Microcode Update Driver: v2.2.

seth · 2017-06-18 06:17:44

Ok, before debugging the kernel (nasty), you would check on the power managers.
You should really know which power managers you're using, because you installed and in doubt activated and configured them? Ideally you regarded this page in the process: https://wiki.archlinux.org/index.php/Power_management

You may also want to paste a complete dmesg dump (before un/plugging AC ;-)

ignormies · 2017-06-18 21:27:11

I've never manually touched anything related to power management. It's just always worked on its own before, straight from initial install/setup. Is this something that my DE (Budgie) would usually be handing for me completely? It has an entry in the Settings for Power and everything related to power (eg. battery indicator) has "just worked."

I've also now noticed that my computer fails to respond when I try to bring it out of a suspend.

Here's my dmesg prior to unplugging AC. Looking at it again, there are a few errors related to ACPI that are (with my limited knowledge) suspect.
https://pastebin.com/c9PyE9Uq

seth · 2017-06-19 05:39:45

Is this something that my DE (Budgie) would usually be handing for me completely?

No idea, but there's a simple way to try: don't boot into the graphical target and see how the behavior is without that.
If it's fine, startx into something trivial (an xterm, maybe openbox) and test the behavior there.

This looks fishy:

[    2.479321] acpi PNP0C0B:03: Failed to set initial power state
[    2.495221] acpi PNP0C0B:03: Cannot transition from (unknown) to D3hot
[    2.508609] ACPI Error: [\_SB_.PCI0.LPCB.H_EC.ECAV] Namespace lookup failure, AE_NOT_FOUND (20170119/psargs-363)
[    2.508612] ACPI Error: Method parse/execution failed [\_TZ.FNCL] (Node ffff8802b511b550), AE_NOT_FOUND (20170119/psparse-543)
[    2.508618] ACPI Error: Method parse/execution failed [\_TZ.FN04._ON] (Node ffff8802b511b6e0), AE_NOT_FOUND (20170119/psparse-543)
[    2.508623] acpi PNP0C0B:04: Failed to change power state to D0
[    2.518666] ACPI Error: [\_SB_.PCI0.LPCB.H_EC.ECAV] Namespace lookup failure, AE_NOT_FOUND (20170119/psargs-363)
[    2.518671] ACPI Error: Method parse/execution failed [\_TZ.FNCL] (Node ffff8802b511b550), AE_NOT_FOUND (20170119/psparse-543)
[    2.518677] ACPI Error: Method parse/execution failed [\_TZ.FN04._ON] (Node ffff8802b511b6e0), AE_NOT_FOUND (20170119/psparse-543)
[    2.518685] acpi PNP0C0B:04: Failed to set initial power state
[    2.545169] acpi PNP0C0B:04: Cannot transition from (unknown) to D3hot

Why did you change "intel_idle.max_cstate=1" and "acpi_osi=Linux"?

https://wiki.archlinux.org/index.php/Sy … _boot_into

ignormies · 2017-06-19 06:40:54

After some thinking I remembered that I had updated my BIOS a few days ago. I downgraded it and lo and behold, the freezing stopped! However, I would still like to get to the bottom of the issue -- why does it present itself with the newer BIOS? I think it would be a great learning experience for me to delve into it, and maybe hopefully contribute a resolution somewhere.

With the BIOS downgraded, I get the following set of dmesg errors when I plug/unplug the AC power, but no freeze:

[  477.876872] ACPI Error: [\_SB_.PCI0.LPCB.H_EC.CHRG] Namespace lookup failure, AE_NOT_FOUND (20170119/psargs-363)
[  477.876905] ACPI Error: Method parse/execution failed [\PNOT] (Node ffff8802b50d5370), AE_NOT_FOUND (20170119/psparse-543)
[  477.876922] ACPI Error: Method parse/execution failed [\_SB.AC._PSR] (Node ffff8802b50e8488), AE_NOT_FOUND (20170119/psparse-543)
[  477.876954] ACPI Exception: AE_NOT_FOUND, Error reading AC Adapter state (20170119/ac-128)

(this occurs identically on both plug and unplug)

This issue presents itself before I enter a graphical target, as well as in SSH client sessions.

In response to your question about "intel_idle.max_cstate=1" and "acpi_osi=Linux", I was following the recommendations provided here:
https://wiki.archlinux.org/index.php/De … Parameters

Arch Linux

#1 2017-06-17 18:56:39

Laptop freezes when AC power supply is plugged/unplugged

#2 2017-06-17 19:23:48

Re: Laptop freezes when AC power supply is plugged/unplugged

#3 2017-06-17 20:02:12

Re: Laptop freezes when AC power supply is plugged/unplugged

#4 2017-06-17 20:08:40

Re: Laptop freezes when AC power supply is plugged/unplugged

#5 2017-06-17 21:48:28

Re: Laptop freezes when AC power supply is plugged/unplugged

#6 2017-06-17 22:43:33

Re: Laptop freezes when AC power supply is plugged/unplugged

#7 2017-06-17 22:50:18

Re: Laptop freezes when AC power supply is plugged/unplugged

#8 2017-06-18 06:17:44

Re: Laptop freezes when AC power supply is plugged/unplugged

#9 2017-06-18 21:27:11

Re: Laptop freezes when AC power supply is plugged/unplugged

#10 2017-06-19 05:39:45

Re: Laptop freezes when AC power supply is plugged/unplugged

#11 2017-06-19 06:40:54

Re: Laptop freezes when AC power supply is plugged/unplugged

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