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#1 2017-06-29 06:47:37

mojies
Member
Registered: 2017-06-29
Posts: 2

dell 14 7000 cannot active codec and no sounds at playing

Hello

Recently, I bought a dell 14 7000, and I install the archlinux to it, No long late, i found a problem, Sometimes, after closed the labtop or shutdown/suspend the system, my labtop cant open the codec anymore ( and can not generate any sounds ) , and after I  run dmesg | grep "snd", the next error will be printed. 

[    3.564756] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[    3.697685] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    3.714335] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
[    3.816229] snd_hda_intel 0000:00:1f.3: no codecs initialized

I google this error and want to found a way to repaied my compute, but no ones can fix it.
But I found a sulotion, that I shutdown my compute and take off the battery (续航电池) and button battery(纽扣电池)--->and re-sets thoes batterys, ----> and re-open the compute, the codec can be active and play sounds out when i play music.
And after i run dmesg | grep "snd", the log is the next:

[    2.647749] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[    2.774141] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    2.856178] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC3246: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[    2.856182] snd_hda_codec_realtek hdaudioC0D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    2.856186] snd_hda_codec_realtek hdaudioC0D0:    hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[    2.856188] snd_hda_codec_realtek hdaudioC0D0:    mono: mono_out=0x0
[    2.856190] snd_hda_codec_realtek hdaudioC0D0:    inputs:
[    2.856194] snd_hda_codec_realtek hdaudioC0D0:      Headset Mic=0x19
[    2.856198] snd_hda_codec_realtek hdaudioC0D0:      Headphone Mic=0x1a
[    2.856200] snd_hda_codec_realtek hdaudioC0D0:      Internal Mic=0x12

I system hardware information as next:

$ lsmod | grep "snd\|sound"
snd_soc_skl            65536  0
snd_soc_skl_ipc        40960  1 snd_soc_skl
snd_soc_sst_ipc        16384  1 snd_soc_skl_ipc
snd_soc_sst_dsp        24576  1 snd_soc_skl_ipc
snd_hda_ext_core       20480  1 snd_soc_skl
snd_soc_sst_match      16384  1 snd_soc_skl
snd_soc_core          192512  1 snd_soc_skl
snd_compress           20480  1 snd_soc_core
snd_pcm_dmaengine      16384  1 snd_soc_core
ac97_bus               16384  1 snd_soc_core
snd_hda_intel          36864  0
snd_hda_codec         106496  1 snd_hda_intel
snd_hda_core           65536  4 snd_hda_intel,snd_hda_codec,snd_hda_ext_core,snd_soc_skl
snd_hwdep              16384  1 snd_hda_codec
snd_pcm                90112  7 snd_hda_intel,snd_hda_codec,snd_pcm_dmaengine,snd_hda_ext_core,snd_hda_core,snd_soc_skl,snd_soc_core
snd_timer              28672  1 snd_pcm
snd                    65536  7 snd_compress,snd_hda_intel,snd_hwdep,snd_hda_codec,snd_timer,snd_soc_core,snd_pcm
soundcore              16384  1 snd

$ lspci -k
00:00.0 Host bridge: Intel Corporation Device 5904 (rev 02)
        Subsystem: Dell Device 0781
00:02.0 VGA compatible controller: Intel Corporation Device 5916 (rev 02)
        Subsystem: Dell Device 0781
        Kernel driver in use: i915
        Kernel modules: i915
00:04.0 Signal processing controller: Intel Corporation Skylake Processor Thermal Subsystem (rev 02)
        Subsystem: Dell Device 0781
        Kernel driver in use: proc_thermal
        Kernel modules: processor_thermal_device
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
        Subsystem: Dell Device 0781
        Kernel driver in use: xhci_hcd
        Kernel modules: xhci_pci
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
        Subsystem: Dell Device 0781
        Kernel driver in use: intel_pch_thermal
        Kernel modules: intel_pch_thermal
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
        Subsystem: Dell Device 0781
        Kernel driver in use: intel-lpss
        Kernel modules: intel_lpss_pci
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
        Subsystem: Dell Device 0781
        Kernel driver in use: intel-lpss
        Kernel modules: intel_lpss_pci
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
        Subsystem: Dell Device 0781
        Kernel driver in use: mei_me
        Kernel modules: mei_me
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
        Subsystem: Dell Device 0781
        Kernel driver in use: ahci
        Kernel modules: ahci
00:1c.0 PCI bridge: Intel Corporation Device 9d10 (rev f1)
        Kernel driver in use: pcieport
        Kernel modules: shpchp
00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
        Kernel driver in use: pcieport
        Kernel modules: shpchp
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
        Kernel driver in use: pcieport
        Kernel modules: shpchp
00:1f.0 ISA bridge: Intel Corporation Device 9d58 (rev 21)
        Subsystem: Dell Device 0781
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
        Subsystem: Dell Device 0781
        Kernel driver in use: intel_pmc_core
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
        Subsystem: Dell Device 0781
        Kernel driver in use: snd_hda_intel
        Kernel modules: snd_hda_intel, snd_soc_skl
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
        Subsystem: Dell Device 0781
        Kernel driver in use: i801_smbus
        Kernel modules: i2c_i801
01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce 940MX] (rev a2)
        Subsystem: Dell Device 0781
        Kernel modules: nouveau, nvidia_drm, nvidia
02:00.0 Network controller: Intel Corporation Wireless 3165 (rev 79)
        Subsystem: Intel Corporation Device 4410
        Kernel driver in use: iwlwifi
        Kernel modules: iwlwifi
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
        Subsystem: Dell Device 0781
        Kernel driver in use: r8169
        Kernel modules: r8169

$ cat cpuinfo
processor       : 2
vendor_id       : GenuineIntel
cpu family      : 6
model           : 142
model name      : Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
stepping        : 9
microcode       : 0x4e
cpu MHz         : 900.054
cache size      : 4096 KB
physical id     : 0
siblings        : 4
core id         : 0
cpu cores       : 2
apicid          : 1
initial apicid  : 1
fpu             : yes
fpu_exception   : yes
cpuid level     : 22
wp              : yes
flags           : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch epb intel_pt tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt xsaveopt xsavec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp
bugs            :
bogomips        : 5812.15
clflush size    : 64
cache_alignment : 64
address sizes   : 39 bits physical, 48 bits virtual
power management:

Is anyone have the sulotion.

Last edited by mojies (2017-06-29 07:57:25)

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#2 2017-06-29 07:05:50

jasonwryan
Anarchist
From: .nz
Registered: 2009-05-09
Posts: 30,424
Website

Re: dell 14 7000 cannot active codec and no sounds at playing

Moving to Other Languages...


Arch + dwm   •   Mercurial repos  •   Surfraw

Registered Linux User #482438

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#3 2017-06-29 07:40:29

mojies
Member
Registered: 2017-06-29
Posts: 2

Re: dell 14 7000 cannot active codec and no sounds at playing

Ok thanks you reminder, I changed.
But my English is not so good.
Can you move this post to Newbie Corner or others, because I wish to get answer as soon as possible.

Last edited by mojies (2017-06-29 07:46:44)

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#4 2017-06-29 14:27:13

ewaller
Administrator
From: Pasadena, CA
Registered: 2009-07-13
Posts: 19,739

Re: dell 14 7000 cannot active codec and no sounds at playing

mojies wrote:

Can you move this post to Newbie Corner or others, because I wish to get answer as soon as possible.

Moved to Newbie Corner.  Consider using the Report link on the thread to get the attention of the moderation team for requests such as this.  That way you don't have to wait for us to find the request.


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