Logitech M325 Wireless Mouse Stops Working

n1kt0 · 2017-08-19 23:47:28

My laptop's battery died in the middle of a system update last night, and I've been slowly repairing my installation. One problem I haven't been able to solve is with my mouse. I have a Logitech M325 mouse that communicates to the computer via a small USB dongle. When I start X, this mouse is unresponsive (but the laptop's built-in touch pad works perfectly). If I unplug the dongle and plug it back in, the mouse will work ok for a few minutes before becoming unresponsive. I've tried other USB ports, and the problem persists.

Looking at the output from dmesg, it appears that the USB dongle is disconnecting and re-enumerating several times before finally failing to enumerate at all.

Does anyone have any idea how to troubleshoot this further? This mouse worked fine before my botched system update.

dmesg:

[  194.187920] logitech-djreceiver 0003:046D:C52B.0003: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:1a.0-1.1/input2
[  194.335683] input: Logitech M325 as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.1/1-1.1:1.2/0003:046D:C52B.0003/0003:046D:400A.0004/input/input14
[  194.335875] logitech-hidpp-device 0003:046D:400A.0004: input,hidraw1: USB HID v1.11 Mouse [Logitech M325] on usb-0000:00:1a.0-1.1:1
[  195.221520] logitech-hidpp-device 0003:046D:400A.0004: HID++ 2.0 device connected.
[  370.727922] usb 1-1.1: USB disconnect, device number 4
[  371.027712] usb 1-1.1: new full-speed USB device number 5 using ehci-pci
[  371.142392] logitech-djreceiver 0003:046D:C52B.0007: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:1a.0-1.1/input2
[  371.281118] input: Logitech M325 as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.1/1-1.1:1.2/0003:046D:C52B.0007/0003:046D:400A.0008/input/input15
[  371.281343] logitech-hidpp-device 0003:046D:400A.0008: input,hidraw1: USB HID v1.11 Mouse [Logitech M325] on usb-0000:00:1a.0-1.1:1
[  643.868117] usb 1-1.1: USB disconnect, device number 5
[  644.529306] usb 1-1.1: new full-speed USB device number 6 using ehci-pci
[  644.641693] logitech-djreceiver 0003:046D:C52B.000B: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:1a.0-1.1/input2
[  644.764172] input: Logitech M325 as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.1/1-1.1:1.2/0003:046D:C52B.000B/0003:046D:400A.000C/input/input16
[  644.764570] logitech-hidpp-device 0003:046D:400A.000C: input,hidraw1: USB HID v1.11 Mouse [Logitech M325] on usb-0000:00:1a.0-1.1:1
[  705.817417] usb 1-1.1: USB disconnect, device number 6
[ 1061.659011] usb 1-1.1: new full-speed USB device number 7 using ehci-pci
[ 1076.745197] usb 1-1.1: new full-speed USB device number 8 using ehci-pci
[ 1076.860446] logitech-djreceiver 0003:046D:C52B.000F: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:1a.0-1.1/input2
[ 1077.070350] input: Logitech M325 as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.1/1-1.1:1.2/0003:046D:C52B.000F/0003:046D:400A.0010/input/input17
[ 1077.070733] logitech-hidpp-device 0003:046D:400A.0010: input,hidraw1: USB HID v1.11 Mouse [Logitech M325] on usb-0000:00:1a.0-1.1:1
[ 1187.756277] usb 1-1.1: USB disconnect, device number 8
[ 1188.298973] usb 1-1.1: new full-speed USB device number 9 using ehci-pci
[ 1188.372347] usb 1-1.1: device descriptor read/64, error -32
[ 1188.552496] usb 1-1.1: device descriptor read/64, error -32
[ 1188.732643] usb 1-1.1: new full-speed USB device number 10 using ehci-pci
[ 1188.806023] usb 1-1.1: device descriptor read/64, error -32
[ 1188.986154] usb 1-1.1: device descriptor read/64, error -32
[ 1189.166267] usb 1-1.1: new full-speed USB device number 11 using ehci-pci
[ 1189.579830] usb 1-1.1: device not accepting address 11, error -32
[ 1189.653326] usb 1-1.1: new full-speed USB device number 12 using ehci-pci
[ 1190.066854] usb 1-1.1: device not accepting address 12, error -32
[ 1190.066961] usb 1-1-port1: unable to enumerate USB device
[ 1830.243908] usb 1-1.1: new full-speed USB device number 13 using ehci-pci
[ 1830.317269] usb 1-1.1: device descriptor read/64, error -32
[ 1830.497290] usb 1-1.1: device descriptor read/64, error -32
[ 1830.677321] usb 1-1.1: new full-speed USB device number 14 using ehci-pci
[ 1830.750662] usb 1-1.1: device descriptor read/64, error -32
[ 1830.930693] usb 1-1.1: device descriptor read/64, error -32
[ 1831.110795] usb 1-1.1: new full-speed USB device number 15 using ehci-pci
[ 1831.524239] usb 1-1.1: device not accepting address 15, error -32
[ 1831.597519] usb 1-1.1: new full-speed USB device number 16 using ehci-pci
[ 1832.010968] usb 1-1.1: device not accepting address 16, error -32
[ 1832.011299] usb 1-1-port1: unable to enumerate USB device

journalctl -b:

Aug 19 19:24:11 richard-arch kernel: input: Logitech M325 as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.1/1-1.1:1.2/0003:046D:C5
Aug 19 19:24:11 richard-arch kernel: logitech-hidpp-device 0003:046D:400A.0010: input,hidraw1: USB HID v1.11 Mouse [Logitech M325] 
Aug 19 19:24:12 richard-arch dbus[439]: [system] Rejected send message, 0 matched rules; type="error", sender=":1.1" (uid=0 pid=437
Aug 19 19:24:12 richard-arch upowerd[811]: treating change event as add on /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.1/1-1.
Aug 19 19:24:12 richard-arch upowerd[811]: treating change event as add on /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.1/1-1.
Aug 19 19:26:02 richard-arch kernel: usb 1-1.1: USB disconnect, device number 8

drcouzelis · 2017-08-21 12:45:42

Just to confirm, this is a mouse that WAS working properly with your Arch Linux installation, but since your installation became screwed up, it's now NOT working properly?

Can you please confirm (and double-super confirm) that it is plugged into a USB2 port, and NOT a USB3 port?

...I had issues with my Logitech M310 wireless mouse doing something similar with my new motherboard. It turns out I accidentally plugged it into a USB3 port. Using the USB2 port made things better, but still choppy. I finally gave up and starting using an old wired Razer mouse instead. It's sooooo much nicer...

n1kt0 · 2017-08-21 13:37:08

drcouzelis wrote:

Just to confirm, this is a mouse that WAS working properly with your Arch Linux installation, but since your installation became screwed up, it's now NOT working properly?
Can you please confirm (and double-super confirm) that it is plugged into a USB2 port, and NOT a USB3 port?
...I had issues with my Logitech M310 wireless mouse doing something similar with my new motherboard. It turns out I accidentally plugged it into a USB3 port. Using the USB2 port made things better, but still choppy. I finally gave up and starting using an old wired Razer mouse instead. It's sooooo much nicer...

Yes. It was working perfectly before my installation became screwed up. There are no USB3 ports on this computer. It's kind of old.

I tried adjusting power save settings with tlp, but the problem remains.

As I understand, USB drivers, HID, etc are baked into the kernel, correct? Are there any ancillary packages specific to Logitech wireless receivers that I could try reinstalling?

Last edited by n1kt0 (2017-08-21 13:38:22)

drcouzelis · 2017-08-21 14:13:09

n1kt0 wrote:

I tried adjusting power save settings with tlp, but the problem remains.

I had another laptop with a jittery mouse. I had to disable all of my "clever" power saving tricks to get it to act normal again.

n1kt0 wrote:

As I understand, USB drivers, HID, etc are baked into the kernel, correct? Are there any ancillary packages specific to Logitech wireless receivers that I could try reinstalling?

Yes, that's correct. I think there are Logitech tools for Linux, but they are unnecessary unless you are doing something fancy (for example, two Logitech devices sharing a single USB receiver). As far as I know, it should "just work".

EDIT: Here's an example where powersaving was the issue: https://bbs.archlinux.org/viewtopic.php?id=150114&p=2

Last edited by drcouzelis (2017-08-21 14:19:09)

R00KIE · 2017-08-21 14:56:21

I can't say I have the same problem with my M310, it seems to work just fine connected directly to any of the USB3 ports in my laptop. However I have an HP mouse that sometimes seems to have trouble when the receiver is on the port closest to where I use the mouse, I have never noticed a similar problem with any of my logitech mice but it's something that you should pay attention.

Any power saving tricks on the USB ports can be troublesome, there are a few reports of mice just refusing to work when power saving tricks are used so as drcouzelis be careful with what you enable.

I guess you should also be aware of any interference sources, I suppose some receivers (logitech ones included) work on the 2.4GHz band so they might compete/interfere with any wifi access points on the same channel (or channels).

Arch Linux

#1 2017-08-19 23:47:28

Logitech M325 Wireless Mouse Stops Working

#2 2017-08-21 12:45:42

Re: Logitech M325 Wireless Mouse Stops Working

#3 2017-08-21 13:37:08

Re: Logitech M325 Wireless Mouse Stops Working

#4 2017-08-21 14:13:09

Re: Logitech M325 Wireless Mouse Stops Working

#5 2017-08-21 14:56:21

Re: Logitech M325 Wireless Mouse Stops Working

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