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alexanders916

Member

Registered: 2017-05-30

Posts: 42

[SOLVED] CUPS: Printer doesn't print despite it got paper

Hello guys,
I setup my Canon printer with the instruction of the german arch wiki. LibreOffice recognizes this printer and sends a print job. Now cups throws always the same error:

[Job x] Network host \'CANONMG5300.local\' is out of paper, will retry in 30 seconds...

The printer's display doesn't show anything, also the cassette is full with paper.

Thank you for helping me!

Last edited by alexanders916 (2017-09-04 09:43:56)

post-factum

Member

From: /cz

Registered: 2008-09-12

Posts: 156

Website

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

Are there any settings regarding paper source?

Last edited by post-factum (2017-07-08 21:21:59)

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alexanders916

Member

Registered: 2017-05-30

Posts: 42

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

Yes, I tried it with "Automatic Source" and "Cassette". Both options failed.

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 78,877

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

Paper jam? Transportation lock (new printer?)? Tried all possible sources? "Full of paper" being "too full"?
Can you trigger a selftest print from the printer itself?

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ewaller

Administrator

From: Pasadena, CA

Registered: 2009-07-13

Posts: 20,722

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

Out of curiosity, Are you going USB, Bluetooth or WiFi?
Have you an Android phone?  You might try to see if you can print from it. https://play.google.com/store/apps/deta … ugin&hl=en

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alexanders916

Member

Registered: 2017-05-30

Posts: 42

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

The printer is a network printer in our WiFi-Network. I can easily print something on a Windows-PC (e.g. on my laptop or my brother's PC). I used the printer when I had windows as operating system, it's gone well. Now on Arch Linux there's this error listed in the error log.

Edit 1:
Maybe I haven't seen this error line, which is a real error, because the other lines are just warnings.

E [15/Jul/2017:20:53:52 +0200] [cups-deviced] PID 3916 (gutenprint52+usb) stopped with status 1!

Edit 2:
The job's state says following:

processing since
Sat 15 Jul 2017 09:09:15 PM CEST 
"Filter failed"

Last edited by alexanders916 (2017-07-15 19:10:11)

PrimeArgon

Member

From: Holsworthy, Devon

Registered: 2017-07-14

Posts: 15

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

Have you tried "system-config-printer" software for setting up the printer? If its a wi-fi enabled printer then setting it up should be easy on the arch system.

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alexanders916

Member

Registered: 2017-05-30

Posts: 42

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

Yes, it's just a gui for cups, so nothing special about that.

buntolo

Member

Registered: 2011-10-11

Posts: 202

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

1) Which print is it exactly? Canon MG5300? Did you try with this https://aur.archlinux.org/packages/cano … -complete/?
2) What happens if you try a print test?
3) Can you test the printer via USB?
4) How much free space do you have in the partition where /var resides?

alexanders916

Member

Registered: 2017-05-30

Posts: 42

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

1) Which print is it exactly? Canon MG5300? Did you try with this https://aur.archlinux.org/packages/cano … -complete/?
2) What happens if you try a print test?
3) Can you test the printer via USB?
4) How much free space do you have in the partition where /var resides?

1) Yes that's correct sir. But I'm using the gutenprint drivers, which are installed and listed in cups
2) Same error, just like a regular print.
3) No, it's too far away (other side of floor)
4) about 200GB

Last edited by alexanders916 (2017-07-15 20:45:13)

buntolo

Member

Registered: 2011-10-11

Posts: 202

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

Uhm can you try without gutenprint and with the specific driver from AUR? This is for a different printer, but the error is the same, so I guess it may indicate a driver issue: https://bbs.archlinux.org/viewtopic.php?id=208475
Since gutenprint contains free driver, it is possibile that there are issues with certain printers, personally I'd try with that device-specific driver.

alexanders916

Member

Registered: 2017-05-30

Posts: 42

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

same error...

Edit:
For each print I'm printing, the printer doesn't react with any error message or log message, so my print job stucks in my pc.

Last edited by alexanders916 (2017-07-16 10:31:34)

el mariachi

Member

Registered: 2007-11-30

Posts: 595

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

The same is happening to me with a previously working printer under arch. Now after some time I tried it again and it just says "out of paper". Printing from Windows works.

My printer is a Lexmark CX-510de, using the PPD found here https://www.openprinting.org/printer/Le … rk-CX510de

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 78,877

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

googled up (possible) workaround: https://bugs.launchpad.net/ubuntu/+sour … comments/2

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alexanders916

Member

Registered: 2017-05-30

Posts: 42

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

googled up (possible) workaround: https://bugs.launchpad.net/ubuntu/+sour … comments/2

This file is empty.

I got another error_log from cups, maybe it could help:
https://ptpb.pw/0y2d

Last edited by alexanders916 (2017-09-03 23:35:58)

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 78,877

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

/etc/cups/printers.conf is empty????
You need root permissions to access it, but if it's empty, that means you've no printer configured.

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alexanders916

Member

Registered: 2017-05-30

Posts: 42

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

/etc/cups/printers.conf is empty????
You need root permissions to access it, but if it's empty, that means you've no printer configured.

Was empty, after a reboot content appeared. (I reinstalled all)
But the line, which was named in the bug report, isn't in my file: https://ptpb.pw/YZ6-

Last edited by alexanders916 (2017-09-04 09:09:20)

alexanders916

Member

Registered: 2017-05-30

Posts: 42

Re: [SOLVED] CUPS: Printer doesn't print despite it got paper

Ok I got it. I had to install the cups-pdf package, which installed ghostscript as dependency (the log states, that cups tried to access ghostscript due some filters).

Last edited by alexanders916 (2017-09-04 09:47:17)