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I am using arch and windows dual booted on a laptop.
I have been getting system freezes since yesterday. The whole system would freeze but mouse and current apps would stay responsive, they just don't do anything. I can switch between running apps but can't even open terminal. I switched to tty2 and login prompt would now appear. I had to hard reset the system. After rebooting the boot manager was missing and had to be reinstalled. This happened several times, I was able to catch it in cli and some errors showed up. Since the whole system was unresponsive, I took an image from my mobile:
https://i.imgur.com/CFc3Rx7.jpg
These crashes are now becoming more frequent so I am keeping the system off for now.
I would really appreciate any insight. Even a temporary fix would be great (this happened in middle of an important project).
Last edited by yash_aggarwal (2018-03-24 18:25:35)
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Will you be able to provide S.M.A.R.T logs of this HDD?
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Yeah, the system is stable again for now.
SMART Error Log Version: 1
ATA Error Count: 545 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 545 occurred at disk power-on lifetime: 4886 hours (203 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 07 99 ad 08 Error: ICRC, ABRT at LBA = 0x08ad9907 = 145594631
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 08 c8 00 99 ad 40 00 00:22:53.796 WRITE FPDMA QUEUED
60 b0 c0 58 ad 3b 40 00 00:22:53.638 READ FPDMA QUEUED
60 08 b8 80 3a 11 40 00 00:22:53.631 READ FPDMA QUEUED
60 08 b0 68 bf 63 40 00 00:22:53.616 READ FPDMA QUEUED
60 08 a8 30 09 54 40 00 00:22:53.603 READ FPDMA QUEUED
Error 544 occurred at disk power-on lifetime: 4886 hours (203 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00 Error: ICRC, ABRT 1 sectors at LBA = 0x00000001 = 1
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
35 00 01 01 00 00 40 00 00:22:51.121 WRITE DMA EXT
25 00 20 8f 6d 70 40 00 00:22:51.110 READ DMA EXT
25 00 01 af 6d 70 40 00 00:22:51.081 READ DMA EXT
25 00 01 01 00 00 40 00 00:22:51.081 READ DMA EXT
25 00 01 00 00 00 40 00 00:22:51.061 READ DMA EXT
Error 543 occurred at disk power-on lifetime: 4885 hours (203 days + 13 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00 Error: ICRC, ABRT 1 sectors at LBA = 0x00000001 = 1
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
35 00 01 01 00 00 40 00 00:00:33.942 WRITE DMA EXT
25 00 20 8f 6d 70 40 00 00:00:33.931 READ DMA EXT
25 00 01 af 6d 70 40 00 00:00:33.902 READ DMA EXT
25 00 01 01 00 00 40 00 00:00:33.901 READ DMA EXT
25 00 01 00 00 00 40 00 00:00:33.854 READ DMA EXT
Error 542 occurred at disk power-on lifetime: 4885 hours (203 days + 13 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00 Error: ICRC, ABRT 1 sectors at LBA = 0x00000001 = 1
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
35 00 01 01 00 00 40 00 00:00:32.720 WRITE DMA EXT
25 00 20 8f 6d 70 40 00 00:00:32.709 READ DMA EXT
25 00 01 af 6d 70 40 00 00:00:32.680 READ DMA EXT
25 00 01 01 00 00 40 00 00:00:32.679 READ DMA EXT
25 00 01 00 00 00 40 00 00:00:32.678 READ DMA EXT
Error 541 occurred at disk power-on lifetime: 4885 hours (203 days + 13 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00 Error: ICRC, ABRT 1 sectors at LBA = 0x00000001 = 1
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
35 00 01 01 00 00 40 00 00:00:32.631 WRITE DMA EXT
25 00 20 8f 6d 70 40 00 00:00:32.620 READ DMA EXT
25 00 01 af 6d 70 40 00 00:00:32.593 READ DMA EXT
25 00 01 01 00 00 40 00 00:00:32.593 READ DMA EXT
25 00 01 00 00 00 40 00 00:00:32.571 READ DMA EXT
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 4885 -
# 2 Extended offline Aborted by host 90% 4885 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
I am sorry if I am making this hard, I am complete noob in these matters.
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Post the full output:
smartctl --all /dev/sdX
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smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.15.5-1-ARCH] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: HGST Travelstar 5K1000
Device Model: HGST HTS541010A9E680
Serial Number: JD1009DM1XDG7H
LU WWN Device Id: 5 000cca 827db00aa
Firmware Version: JA0OA560
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 2.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 6
SATA Version is: SATA 2.6, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Wed Mar 7 23:29:59 2018 IST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 45) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 238) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 062 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
3 Spin_Up_Time 0x0007 253 253 033 Pre-fail Always - 0
4 Start_Stop_Count 0x0012 090 090 000 Old_age Always - 16489
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 040 Pre-fail Offline - 0
9 Power_On_Hours 0x0012 089 089 000 Old_age Always - 4887
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 1128
191 G-Sense_Error_Rate 0x000a 099 099 000 Old_age Always - 65537
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 94
193 Load_Cycle_Count 0x0012 077 077 000 Old_age Always - 232491
194 Temperature_Celsius 0x0002 171 171 000 Old_age Always - 35 (Min/Max 8/48)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 511
223 Load_Retry_Count 0x000a 100 100 000 Old_age Always - 0
SMART Error Log Version: 1
ATA Error Count: 545 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 545 occurred at disk power-on lifetime: 4886 hours (203 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 07 99 ad 08 Error: ICRC, ABRT at LBA = 0x08ad9907 = 145594631
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 08 c8 00 99 ad 40 00 00:22:53.796 WRITE FPDMA QUEUED
60 b0 c0 58 ad 3b 40 00 00:22:53.638 READ FPDMA QUEUED
60 08 b8 80 3a 11 40 00 00:22:53.631 READ FPDMA QUEUED
60 08 b0 68 bf 63 40 00 00:22:53.616 READ FPDMA QUEUED
60 08 a8 30 09 54 40 00 00:22:53.603 READ FPDMA QUEUED
Error 544 occurred at disk power-on lifetime: 4886 hours (203 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00 Error: ICRC, ABRT 1 sectors at LBA = 0x00000001 = 1
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
35 00 01 01 00 00 40 00 00:22:51.121 WRITE DMA EXT
25 00 20 8f 6d 70 40 00 00:22:51.110 READ DMA EXT
25 00 01 af 6d 70 40 00 00:22:51.081 READ DMA EXT
25 00 01 01 00 00 40 00 00:22:51.081 READ DMA EXT
25 00 01 00 00 00 40 00 00:22:51.061 READ DMA EXT
Error 543 occurred at disk power-on lifetime: 4885 hours (203 days + 13 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00 Error: ICRC, ABRT 1 sectors at LBA = 0x00000001 = 1
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
35 00 01 01 00 00 40 00 00:00:33.942 WRITE DMA EXT
25 00 20 8f 6d 70 40 00 00:00:33.931 READ DMA EXT
25 00 01 af 6d 70 40 00 00:00:33.902 READ DMA EXT
25 00 01 01 00 00 40 00 00:00:33.901 READ DMA EXT
25 00 01 00 00 00 40 00 00:00:33.854 READ DMA EXT
Error 542 occurred at disk power-on lifetime: 4885 hours (203 days + 13 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00 Error: ICRC, ABRT 1 sectors at LBA = 0x00000001 = 1
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
35 00 01 01 00 00 40 00 00:00:32.720 WRITE DMA EXT
25 00 20 8f 6d 70 40 00 00:00:32.709 READ DMA EXT
25 00 01 af 6d 70 40 00 00:00:32.680 READ DMA EXT
25 00 01 01 00 00 40 00 00:00:32.679 READ DMA EXT
25 00 01 00 00 00 40 00 00:00:32.678 READ DMA EXT
Error 541 occurred at disk power-on lifetime: 4885 hours (203 days + 13 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00 Error: ICRC, ABRT 1 sectors at LBA = 0x00000001 = 1
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
35 00 01 01 00 00 40 00 00:00:32.631 WRITE DMA EXT
25 00 20 8f 6d 70 40 00 00:00:32.620 READ DMA EXT
25 00 01 af 6d 70 40 00 00:00:32.593 READ DMA EXT
25 00 01 01 00 00 40 00 00:00:32.593 READ DMA EXT
25 00 01 00 00 00 40 00 00:00:32.571 READ DMA EXT
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 4885 -
# 2 Extended offline Aborted by host 90% 4885 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
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UDMA_CRC_Error_Count it's a transmission error. Try to change SATA cable and port on motherboard.
EDIT:
Also G-sense error rate is huge. Is this a laptop? Is it getting any bigger? Some HDD show actual value from the sensor.
Last edited by Pryka (2018-03-07 18:09:50)
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Yes I am on a laptop. I removed the back cover. There is no sata cable, the hard disk is slid into socket and then screwed in place. Should I replace the hard disk?
EDIT: starting to monitor it, will tell you if it increases
Last edited by yash_aggarwal (2018-03-07 18:12:42)
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The best way to be sure in this situation would be to temporary change the HDD and check if UDMA_CRC_Error_Count still occurs. It's hard to tell for 100% who is the culprit because in this scenario it can be also faulty connector directly on Laptop.
Also You can check this HDD on some different computer and again watch if UDMA is getting any bigger. If not, its probably the connector on your laptop. If it still rises is the HDD itself.
Last edited by Pryka (2018-03-07 18:20:07)
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Ok will try that. G-sense error is same so far. Will post updates after replacing the hard disk.
You have been very helpful. Thanks a lot!
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Try to borrow HDD or use some old if you have, there is a chance this is not HDD and you will just waste money for the new one.
EDIT: Also backup your data, just in case.
Last edited by Pryka (2018-03-07 18:23:09)
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I second that the G-Sense_Error_Rate is a bit too high, another thing that jumps out is the high value of Load_Cycle_Count. The last one is a really large number and most disks have a specified lifetime number of cycle count of around 300000 so you might want to adjust the APM level to keep that number from increasing a lot more in a short amount of time.
R00KIE
Tm90aGluZyB0byBzZWUgaGVyZSwgbW92ZSBhbG9uZy4K
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Sorry R00KIE, Pryka. Didn't notice there were more replies. Unfortunately I wasn't able to test with another hard disk. Had to give my laptop to a technician, I just usually avoid going to them in my area because they can be quite unqualified. Once I had a guy claim 90 degrees was normal cpu temp in laptop.
Well I was able to back up most of my data. Thanks for your advice, will post results after I get back my laptop.
Last edited by yash_aggarwal (2018-03-13 21:04:57)
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Apparently the problem was with the chip connecting hdd to the main board. Thanks a bunch. Your pointers really helped, found the problem after trying out a friends ssd.
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