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reptile

Member

Registered: 2018-04-10

Posts: 5

[SOLVED] Zoom conferencing app doesn't start after system upgrade

Hello everyone!
After the latest pacaur -Syu my Zoom client refuse to start:

zoom   
ZoomLauncher started.
cmd line: 
$HOME = /home/reptile 
export SSB_HOME=/home/reptile/.zoom; export QSG_INFO=1; export LD_LIBRARY_PATH=/opt/zoom; /opt/zoom/zoom "" 
zoom started.

And nothing happens, the app doesn't open. Usually the tray icon shows up and the window with login inputs pops out and so on.
There is no crash, no logs in ~/.zoom, so I can't debug it. I'm not sure where to look for the logs in this case.
Downgrading the app back to previous version doesn't help, so it's something with the other parts of the system that were updated during the upgrade...  But how to figure out which one?
Any help will be much appreciated!

Last edited by reptile (2018-04-10 17:55:17)

Trilby

Inspector Parrot

Registered: 2011-11-29

Posts: 29,523

Website

Re: [SOLVED] Zoom conferencing app doesn't start after system upgrade

Zoom works fine here.

After the latest pacaur -Syu ...

And what exactly was updated?

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"UNIX is simple and coherent..." - Dennis Ritchie, "GNU's Not UNIX" -  Richard Stallman

reptile

Member

Registered: 2018-04-10

Posts: 5

Re: [SOLVED] Zoom conferencing app doesn't start after system upgrade

Wow, I went to check out what exactly was updated, checked pacman.log, and remembered that I did "pacman -Syu" also. Skimmed over the list and thought that the only thing that could cause this was "mesa (17.3.7-1 -> 18.0.0-2)".
Downgraded it, and it worked! Thank you so much for quick reply!

Trilby

Inspector Parrot

Registered: 2011-11-29

Posts: 29,523

Website

Re: [SOLVED] Zoom conferencing app doesn't start after system upgrade

I'm glad you pinpointed the cause.  Downgrading is a good way to confirm that is the cause (upgrading mesa again to see if the problem returns would seal the deal), but downgrading isn't a solution.  Zoom works here with mesa 18.0.0-2, do you have other information about why mesa 18 might be an issue on your system and/or do you suspect that a subsequent release of mesa will be better?

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"UNIX is simple and coherent..." - Dennis Ritchie, "GNU's Not UNIX" -  Richard Stallman

reptile

Member

Registered: 2018-04-10

Posts: 5

Re: [SOLVED] Zoom conferencing app doesn't start after system upgrade

Just tried to upgrade back to 18.0.0-2, and the problem did return... I hope that it'll be fixed by subsequent mesa releases, yeah. To me it seems that it's something too specific to zoom + mesa + my system, and, unfortunately, this is not something that going to bother anyone except for me. I have no idea what can it be... What would you suggest?

Trilby

Inspector Parrot

Registered: 2011-11-29

Posts: 29,523

Website

Re: [SOLVED] Zoom conferencing app doesn't start after system upgrade

If this only affects you, it certainly will not be fixed in a subsequent release.  What is more likely is that it would affect sub portion of systems - and then it could be fixed, but only if someone affected digs into it to be able to gather information for a bug report.

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"UNIX is simple and coherent..." - Dennis Ritchie, "GNU's Not UNIX" -  Richard Stallman

lo1

Member

Registered: 2017-09-25

Posts: 584

Re: [SOLVED] Zoom conferencing app doesn't start after system upgrade

https://bbs.archlinux.org/viewtopic.php?id=236058

mesa 18.1.0 from the git/AUR seems to work fine for that user, so this should have been already fixed upstream.

EDIT

What is more likely is that it would affect sub portion of systems - and then it could be fixed, but only if someone affected digs into it to be able to gather information for a bug report.

This remains true if OP's issue is not the same that has been fixed.

Last edited by lo1 (2018-04-10 19:06:47)

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reptile

Member

Registered: 2018-04-10

Posts: 5

Re: [SOLVED] Zoom conferencing app doesn't start after system upgrade

Oh that really looks similar! I'll try it now and let you know.

UPD: clang-svn and lvvm-svn, on which the mesa-git depends, are going to take some time to build. I'll report you the results tomorrow. Thank you guys!

Last edited by reptile (2018-04-10 19:47:58)

Trilby

Inspector Parrot

Registered: 2011-11-29

Posts: 29,523

Website

Re: [SOLVED] Zoom conferencing app doesn't start after system upgrade

You could also just test whether glxgears fails for you with 18.0

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"UNIX is simple and coherent..." - Dennis Ritchie, "GNU's Not UNIX" -  Richard Stallman

reptile

Member

Registered: 2018-04-10

Posts: 5

Re: [SOLVED] Zoom conferencing app doesn't start after system upgrade

Something strange here. The "mesa-git" built all night, but then it refused to replace the "mesa" and "wayland" which are in conflict with "mesa-git", and I decided not to cope with this too much.
Now I have latest 18.0.0-2, but some dependencies changed (I guess) and zoom works! "glxgears" work too