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#1 2018-04-17 17:57:06

uhoso
Member
From: Soest, NRW, Germany
Registered: 2014-04-24
Posts: 30

[solved] Scanner of HP Color LaserJet Pro MFP M176n

I own a  HP Color LaserJet Pro MFP M176n. I installes hplip and hplip-plugin (from AUR). I'm sure, the Scanner worked end of last year.

The Scanner ist detected by xsane as hpaio:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip= ...(scanners ip). When I trie to scan, I get the message "... I/O-failure.
Can anyone help?

Last edited by uhoso (2018-04-29 07:52:18)

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#2 2018-04-17 20:33:49

pypi
Wiki Maintainer
Registered: 2014-04-22
Posts: 250

Re: [solved] Scanner of HP Color LaserJet Pro MFP M176n

I think the first thing to do would be to check that hplip-plugin is up to date.
Failing that, your error message is too short to be helpful; if you copy-paste the full output there might be something useful to work from. Also, if you can figure out how to use the CLI scanimage tool instead, then you can pass a '--verbose' flag which might help narrow down the problem.

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#3 2018-04-18 18:26:20

uhoso
Member
From: Soest, NRW, Germany
Registered: 2014-04-24
Posts: 30

Re: [solved] Scanner of HP Color LaserJet Pro MFP M176n

thanks for reply, pypi.
I'm actually not at home. I'll post the requested informations next weekend.

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#4 2018-04-28 15:55:20

uhoso
Member
From: Soest, NRW, Germany
Registered: 2014-04-24
Posts: 30

Re: [solved] Scanner of HP Color LaserJet Pro MFP M176n

Hi,
this is the output of scanimage

scanimage -d hpaio:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.15 -A
scanimage: open of device hpaio:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.15 failed: Error during device I/O

This is the output of hp-check

hp-check[3123]: info: :
hp-check[3123]: info: :[01mHP Linux Imaging and Printing System (ver. 3.18.3)[0m
hp-check[3123]: info: :[01mDependency/Version Check Utility ver. 15.1[0m
hp-check[3123]: info: :
hp-check[3123]: info: :Copyright (c) 2001-15 HP Development Company, LP
hp-check[3123]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[3123]: info: :This is free software, and you are welcome to distribute it
hp-check[3123]: info: :under certain conditions. See COPYING file for more details.
hp-check[3123]: info: :
hp-check[3123]: info: :[01mNote: hp-check can be run in three modes:[0m
hp-check[3123]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are      
hp-check[3123]: info: :installed to successfully compile HPLIP.                                                                                                                                   
hp-check[3123]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper  
hp-check[3123]: info: :dependencies installed to successfully run.                                                                                                                                
hp-check[3123]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).                 
hp-check[3123]: info: :
hp-check[3123]: info: :Check types:                                                                                                                                                               
hp-check[3123]: info: :a. EXTERNALDEP - External Dependencies                                                                                                                                     
hp-check[3123]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)                                                                                               
hp-check[3123]: info: :c. COMPILEDEP - Compile time Dependencies                                                                                                                                  
hp-check[3123]: info: :d. [All are run-time checks]                                                                                                                                               
hp-check[3123]: info: :PYEXT SCANCONF QUEUES PERMISSION                                                                                                                                           
hp-check[3123]: info: :
hp-check[3123]: info: :Status Types:
hp-check[3123]: info: :    OK
hp-check[3123]: info: :    MISSING       - Missing Dependency or Permission or Plug-in
hp-check[3123]: info: :    INCOMPAT      - Incompatible dependency-version or Plugin-version
hp-check[3123]: info: :
warning: [01m0-rolling version is not supported. Using 0-0 versions dependencies to verify and install...[0m
hp-check[3123]: info: :
hp-check[3123]: info: :---------------
hp-check[3123]: info: :| SYSTEM INFO |
hp-check[3123]: info: :---------------
hp-check[3123]: info: :
hp-check[3123]: info: : Kernel: 4.16.4-1-ARCH #1 SMP PREEMPT Tue Apr 24 13:21:29 UTC 2018 GNU/Linux
 Host: uli
 Proc: 4.16.4-1-ARCH #1 SMP PREEMPT Tue Apr 24 13:21:29 UTC 2018 GNU/Linux
 Distribution: 0 rolling
hp-check[3123]: info: : Bitness: 64 bit

hp-check[3123]: info: :
hp-check[3123]: info: :-----------------------
hp-check[3123]: info: :| HPLIP CONFIGURATION |
hp-check[3123]: info: :-----------------------
hp-check[3123]: info: :
hp-check[3123]: info: :HPLIP-Version: HPLIP 3.18.3
hp-check[3123]: info: :HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 0 distro  rolling version 
hp-check[3123]: info: :
hp-check[3123]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[3123]: info: :# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.18.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.3
html=/usr/share/doc/hplip-3.18.3
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

hp-check[3123]: info: :
hp-check[3123]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[3123]: info: :[plugin]
installed = 1
eula = 1
version = 3.18.3

hp-check[3123]: info: :
hp-check[3123]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[3123]: info: :[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[fax]
email_address = 
voice_phone = 

[installation]
date_time = 04/28/18 17:49:36
version = 3.18.3

[last_used]
device_uri = hp:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.15
printer_name = Color
working_dir = .

[polling]
device_list = 
enable = false
interval = 5

[refresh]
enable = false
rate = 30
type = 1

[settings]
systray_messages = 1
systray_visible = 0

[upgrade]
last_upgraded_time = 1477128972
notify_upgrade = false
pending_upgrade_time = 0


hp-check[3123]: info: : <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>
hp-check[3123]: info: :
hp-check[3123]: info: :-------------------------
hp-check[3123]: info: :| External Dependencies |
hp-check[3123]: info: :-------------------------
hp-check[3123]: info: :
hp-check[3123]: info: : cups                 CUPS - Common Unix Printing System                           REQUIRED        1.1             2.2.7           OK         'CUPS Scheduler is running'
hp-check[3123]: info: : gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.23            OK         -
hp-check[3123]: info: : xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.999           OK         -
hp-check[3123]: info: : scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.27          OK         -
hp-check[3123]: info: : dbus                 DBus - Message bus system                                    REQUIRED        -               1.12.6          OK         -
hp-check[3123]: info: : policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.114           OK         -
hp-check[3123]: info: : network              network -wget                                                OPTIONAL        -               1.19.4          OK         -
hp-check[3123]: info: : avahi-utils          avahi-utils                                                  OPTIONAL        -               0.7             OK         -
hp-check[3123]: info: :
hp-check[3123]: info: :------------------------
hp-check[3123]: info: :| General Dependencies |
hp-check[3123]: info: :------------------------
hp-check[3123]: info: :
hp-check[3123]: info: : libjpeg              libjpeg - JPEG library                                       REQUIRED        -               -               OK         -
hp-check[3123]: info: : cups-devel           CUPS devel- Common Unix Printing System development files    REQUIRED        -               2.2.7           OK         -
hp-check[3123]: info: : cups-image           CUPS image - CUPS image development files                    REQUIRED        -               2.2.7           OK         -
hp-check[3123]: info: : libpthread           libpthread - POSIX threads library                           REQUIRED        -               b'2.27'         OK         -
hp-check[3123]: info: : libusb               libusb - USB library                                         REQUIRED        -               1.0             OK         -
hp-check[3123]: info: : sane                 SANE - Scanning library                                      REQUIRED        -               1.0.27          OK         -
hp-check[3123]: info: : sane-devel           SANE - Scanning library development files                    REQUIRED        -               1.0.27          OK         -
hp-check[3123]: info: : libnetsnmp-devel     libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.7.3           OK         -
hp-check[3123]: info: : libcrypto            libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.1.0           OK         -
hp-check[3123]: info: : python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.6.5           OK         -
hp-check[3123]: info: : python3-notify2      Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
hp-check[3123]: info: : python3-pyqt4-dbus   PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             4.12.1          OK         -
hp-check[3123]: info: : python3-pyqt4        PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             4.12.1          OK         -
hp-check[3123]: info: : python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.6           OK         -
hp-check[3123]: info: : python3-xml          Python XML libraries                                         REQUIRED        -               2.2.5           OK         -
hp-check[3123]: info: : python3-devel        Python devel - Python development files                      REQUIRED        2.2             3.6.5           OK         -
hp-check[3123]: info: : python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
hp-check[3123]: info: : python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.4.0           OK         -
hp-check[3123]: info: :
hp-check[3123]: info: :--------------
hp-check[3123]: info: :| COMPILEDEP |
hp-check[3123]: info: :--------------
hp-check[3123]: info: :
hp-check[3123]: info: : libtool              libtool - Library building support services                  REQUIRED        -               2.4.6           OK         -
hp-check[3123]: info: : gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               7.3.1           OK         -
hp-check[3123]: info: : make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.2.1           OK         -
hp-check[3123]: info: :
hp-check[3123]: info: :---------------------
hp-check[3123]: info: :| Python Extentions |
hp-check[3123]: info: :---------------------
hp-check[3123]: info: :
hp-check[3123]: info: : cupsext              CUPS-Extension                                               REQUIRED        -               3.18.3          OK         -
hp-check[3123]: info: : hpmudext             IO-Extension                                                 REQUIRED        -               3.18.3          OK         -
hp-check[3123]: info: :
hp-check[3123]: info: :----------------------
hp-check[3123]: info: :| Scan Configuration |
hp-check[3123]: info: :----------------------
hp-check[3123]: info: :
hp-check[3123]: info: : hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.18.3          OK         'hpaio found in /etc/sane.d/dll.conf'
hp-check[3123]: info: : scanext              Scan-SANE-Extension                                          REQUIRED        -               3.18.3          OK         -
hp-check[3123]: info: :
hp-check[3123]: info: :------------------------------
hp-check[3123]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[3123]: info: :------------------------------
hp-check[3123]: info: :
hp-check[3123]: info: :device `v4l:/dev/video0' is a Noname USB 2.0 UVC 0.3M Webcam: USB 2. virtual device
device `hpaio:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.15' is a Hewlett-Packard HP_Color_LaserJet_Pro_MFP_M176n all-in-one

hp-check[3123]: info: :
hp-check[3123]: info: :--------------------------
hp-check[3123]: info: :| DISCOVERED USB DEVICES |
hp-check[3123]: info: :--------------------------
hp-check[3123]: info: :
hp-check[3123]: info: :No devices found.
hp-check[3123]: info: :
hp-check[3123]: info: :---------------------------------
hp-check[3123]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[3123]: info: :---------------------------------
hp-check[3123]: info: :
hp-check[3123]: info: :
hp-check[3123]: info: :[01mfarbe[0m
hp-check[3123]: info: :[01m-----[0m
hp-check[3123]: info: :Type: Printer
hp-check[3123]: info: :Device URI: hp:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.15
hp-check[3123]: info: :PPD: /etc/cups/ppd/farbe.ppd
warning: Failed to read /etc/cups/ppd/farbe.ppd ppd file
hp-check[3123]: info: :PPD Description: 
hp-check[3123]: info: :Printer status: Drucker farbe ist im Leerlauf.  Aktiviert seit So 18 Feb 2018 11:36:27 CET
hp-check[3123]: info: :Communication status: Good
hp-check[3123]: info: :
hp-check[3123]: info: :[01mHP-Color-LaserJet-Pro-MFP-M176n[0m
hp-check[3123]: info: :[01m-------------------------------[0m
hp-check[3123]: info: :Type: Printer
hp-check[3123]: info: :Device URI: hp:/usb/HP_Color_LaserJet_Pro_MFP_M176n?serial=CNG7K1FCBT
hp-check[3123]: info: :PPD: /etc/cups/ppd/HP-Color-LaserJet-Pro-MFP-M176n.ppd
warning: Failed to read /etc/cups/ppd/HP-Color-LaserJet-Pro-MFP-M176n.ppd ppd file
hp-check[3123]: info: :PPD Description: 
hp-check[3123]: info: :Printer status: Drucker HP-Color-LaserJet-Pro-MFP-M176n ist im Leerlauf.  Aktiviert seit So 25 Feb 2018 09:44:38 CET
error: Device not found
error: Communication status: Failed
hp-check[3123]: info: :
hp-check[3123]: info: :[01mHP_Color_LaserJet_Pro_MFP_M176n[0m
hp-check[3123]: info: :[01m-------------------------------[0m
hp-check[3123]: info: :Type: Printer
hp-check[3123]: info: :Device URI: hp:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.15
hp-check[3123]: info: :PPD: /etc/cups/ppd/HP_Color_LaserJet_Pro_MFP_M176n.ppd
warning: Failed to read /etc/cups/ppd/HP_Color_LaserJet_Pro_MFP_M176n.ppd ppd file
hp-check[3123]: info: :PPD Description: 
hp-check[3123]: info: :Printer status: Drucker HP_Color_LaserJet_Pro_MFP_M176n ist im Leerlauf.  Aktiviert seit Do 29 Mär 2018 11:31:50 CEST
hp-check[3123]: info: :Communication status: Good
hp-check[3123]: info: :
hp-check[3123]: info: :[01mKONICA_MINOLTA_C364Series[0m
hp-check[3123]: info: :[01m-------------------------[0m
hp-check[3123]: info: :Type: Unknown
hp-check[3123]: info: :Device URI: socket://172.16.118.88
hp-check[3123]: info: :PPD: /etc/cups/ppd/KONICA_MINOLTA_C364Series.ppd
warning: Failed to read /etc/cups/ppd/KONICA_MINOLTA_C364Series.ppd ppd file
hp-check[3123]: info: :PPD Description: 
hp-check[3123]: info: :Printer status: Drucker KONICA_MINOLTA_C364Series ist im Leerlauf.  Aktiviert seit Di 28 Mär 2017 18:30:11 CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[3123]: info: :
hp-check[3123]: info: :[01msw[0m
hp-check[3123]: info: :[01m--[0m
hp-check[3123]: info: :Type: Printer
hp-check[3123]: info: :Device URI: hp:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.15
hp-check[3123]: info: :PPD: /etc/cups/ppd/sw.ppd
warning: Failed to read /etc/cups/ppd/sw.ppd ppd file
hp-check[3123]: info: :PPD Description: 
hp-check[3123]: info: :Printer status: Drucker sw ist im Leerlauf.  Aktiviert seit So 18 Feb 2018 11:33:45 CET
hp-check[3123]: info: :Communication status: Good
hp-check[3123]: info: :
hp-check[3123]: info: :
hp-check[3123]: info: :--------------
hp-check[3123]: info: :| PERMISSION |
hp-check[3123]: info: :--------------
hp-check[3123]: info: :
hp-check[3123]: info: :
hp-check[3123]: info: :-----------
hp-check[3123]: info: :| SUMMARY |
hp-check[3123]: info: :-----------
hp-check[3123]: info: :
hp-check[3123]: info: :[01mMissing Required Dependencies[0m
hp-check[3123]: info: :[01m-----------------------------[0m
hp-check[3123]: info: :None
hp-check[3123]: info: :
hp-check[3123]: info: :[01mMissing Optional Dependencies[0m
hp-check[3123]: info: :[01m-----------------------------[0m
hp-check[3123]: info: :None

hp-check[3123]: info: :
hp-check[3123]: info: :Total Errors: 1
hp-check[3123]: info: :Total Warnings: 1
hp-check[3123]: info: :
hp-check[3123]: info: :
hp-check[3123]: info: :Done.

I hope, this will be helpfull

pypi wrote:

I think the first thing to do would be to check that hplip-plugin is up to date.
Failing that, your error message is too short to be helpful; if you copy-paste the full output there might be something useful to work from. Also, if you can figure out how to use the CLI scanimage tool instead, then you can pass a '--verbose' flag which might help narrow down the problem.

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#5 2018-04-28 21:07:51

pypi
Wiki Maintainer
Registered: 2014-04-22
Posts: 250

Re: [solved] Scanner of HP Color LaserJet Pro MFP M176n

Does printing work? Does scanning work if you plug the printer in via USB? If you run scanimage with the --verbose flag what is the output?

Google suggested that you could "turn the printer off and leave it for a bit" and see whether that fixes the issue? Our own wiki also has another printer (https://wiki.archlinux.org/index.php/SA … ction_1270) with a similar issue, with the suggestion to check the "transportation lock" and specify the X and Y coords to scanimage - do either of those work?

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#6 2018-04-29 07:50:35

uhoso
Member
From: Soest, NRW, Germany
Registered: 2014-04-24
Posts: 30

Re: [solved] Scanner of HP Color LaserJet Pro MFP M176n

Turning the printer off an leaving it for a bit fixed it. Things can be so easy ...
Thanks pypi for help.

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