Arch Linux

Yoda007

Member

Registered: 2018-02-09

Posts: 6

[Solved] Problems setting up the Xerox Phaser 3010 printer

I have an issue installing the network printer Xerox Phaser 3010. I have installed CUPS, the 32bit dependencies for the drivers from multilib repo, and the drivers (https://aur.archlinux.org/packages/xerox-phaser-3040/).

I have added the printer in CUPS, but when I try to print something, it goes wrong: The status for the job is Printing page 1, xx% complete..." for a second, then it changes to "pending since..." and the printer status  is paused and needs to be resumed if i want to try my luck one more time (and it doesn't work).
There is no error displayed on the web page. There is hower an error present in the error log file:

W [25/May/2018:20:40:14 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'Xerox_Phaser_3010-Gray..\' already exists
E [25/May/2018:20:44:04 +0200] [cups-deviced] PID 27831 (cups-brf) stopped with status 13!

I also tried the ldd command on the cups filters and the result is that all but 1 library is linked to lib32 - linux-gate.so.1 is not linked to anything (at least there is no arrow and the path). Is the problem that library and how would i fix that ?

the /lib/ld-linux.so.2 bellow is a symbolic link to the /usr/lib32/ so that one is not at fault

ldd /usr/lib/cups/filter/xrhr1ap
	linux-gate.so.1 (0xf7ee5000)
	libcups.so.2 => /usr/lib32/libcups.so.2 (0xf7e21000)
	libcupsimage.so.2 => /usr/lib32/libcupsimage.so.2 (0xf7e16000)
	libc.so.6 => /usr/lib32/libc.so.6 (0xf7c3b000)
	libpthread.so.0 => /usr/lib32/libpthread.so.0 (0xf7c1c000)
	libdl.so.2 => /usr/lib32/libdl.so.2 (0xf7c17000)
	libgnutls.so.30 => /usr/lib32/libgnutls.so.30 (0xf7a4d000)
	libm.so.6 => /usr/lib32/libm.so.6 (0xf7980000)
	libcrypt.so.1 => /usr/lib32/libcrypt.so.1 (0xf794e000)
	libz.so.1 => /usr/lib32/libz.so.1 (0xf7935000)
	/lib/ld-linux.so.2 => /usr/lib/ld-linux.so.2 (0xf7ee7000)
	libp11-kit.so.0 => /usr/lib32/libp11-kit.so.0 (0xf77f4000)
	libidn.so.11 => /usr/lib32/libidn.so.11 (0xf77c0000)
	libtasn1.so.6 => /usr/lib32/libtasn1.so.6 (0xf77a9000)
	libnettle.so.6 => /usr/lib32/libnettle.so.6 (0xf776c000)
	libhogweed.so.4 => /usr/lib32/libhogweed.so.4 (0xf7735000)
	libgmp.so.10 => /usr/lib32/libgmp.so.10 (0xf76ab000)
	libffi.so.6 => /usr/lib32/libffi.so.6 (0xf76a2000)

What could be the problem ?

Last edited by Yoda007 (2018-05-29 15:32:26)

loqs

Member

Registered: 2014-03-06

Posts: 18,407

Re: [Solved] Problems setting up the Xerox Phaser 3010 printer

The ldd outputs shows every library resolved.  Please post commands and their outputs in code tags.  You could try CUPS/Troubleshooting to see if the increased logging helps.
Or you could try https://aur.archlinux.org/packages/foo2zjs-nightly/ which contains foo2hbpl which openprinting lists as compatible but I have no idea if it works.

Yoda007

Member

Registered: 2018-02-09

Posts: 6

Re: [Solved] Problems setting up the Xerox Phaser 3010 printer

Thank you ! With the debug log enabled (or maybe the reboot between tries helped) i got the NT_STATUS_ACCESS_DENIED error. I couldn't find the settings where I could find the Username/Password for samba printer, but couldn't find it in the cups web interface. I finaly found it in the system-config-printer GUI application, and now the printer works.