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Escorpio

Member

Registered: 2018-03-19

Posts: 6

[SOLVED] Suddenly high CPU temp and frequency i7 6700HQ Asus GL552VW

Hi
I've got a problem: on i7 6700HQ CPU frequency stuck on 3.1 GHz on my Asus ROG GL552VW notebook, and also temperature, even just after boot, is quite high - around 65 C degrees.
Yesterday, everything was fine.
I've tried installing cpupower and use powersave governor but it didn't made any difference.
It's not thermal pad problem, or fan, or anything else - yesterday everything was fine. When I'm using Windows - temperature is fine too.

Best regards,
Escorpio

PS. Another problem - I can't reboot - system is shutting down but freezing on boot.

EDIT:

OK, the situation is worse than I was thinking: I will need my notebook to work completely fine in a few days from now.
Two weeks ago I've made copy (disc clone) of my disk on external HDD using dd for testing purpose (doesn't matter now) - but it was done in different way:
of=/dev/sdY - standard "of" when using dd (as in wiki)
what i did was
of=/run/media/username/disc_name/file_name  - cloning made a file on mounted disc.
And now I'm thinking if restoring my entire disc from this clone will work (using dd - I've got Live usb with arch so it can be done from it).

Last edited by Escorpio (2018-06-21 17:19:52)

Askannz

Member

Registered: 2016-10-22

Posts: 36

Re: [SOLVED] Suddenly high CPU temp and frequency i7 6700HQ Asus GL552VW

Sorry to ask the obvious, but did you check if a process was hogging the CPU ?

alfalfa

Member

Registered: 2017-06-30

Posts: 63

Website

Re: [SOLVED] Suddenly high CPU temp and frequency i7 6700HQ Asus GL552VW

1. In a terminal run "top" and copy the header. Most process (90%+) should be idle. Else look for a greedy process or interrupts problems.

2. In /etc/default/grub, if GRUB_TIMEOUT is set to 0, try adding a 1 second delay for your boot problem. Else maybe you would need to add a flag, such as GRUB_CMDLINE_LINUX="cold".  See http://michalorman.com/2013/10/fix-ubun … g-restart/

Don't forget to update your grub config afterwards
# grub-mkconfig -o /boot/grub/grub.cfg

Escorpio

Member

Registered: 2018-03-19

Posts: 6

Re: [SOLVED] Suddenly high CPU temp and frequency i7 6700HQ Asus GL552VW

Askannz, yup, it's obvious

1. That was the first thing I did (well, I'm using conky for monitoring, but still I tried to find something in top/htop).
Everything is normal.

2. Thanks, I'll read and try that later.

EDIT:
OK, the situation is worse than I was thinking: I will need my notebook to work completely fine in a few days from now.
Two weeks ago I've made copy (disc clone) of my disk on external HDD using dd for testing purpose (doesn't matter now) - but it was done in different way:
of=/dev/sdY - standard "of" when using dd (as in wiki)
what i did was
of=/run/media/username/disc_name/file_name  - cloning made a file on mounted disc.
And now I'm thinking if restoring my entire disc from this clone will work (using dd - I've got Live usb with arch so it can be done from it).

Last edited by Escorpio (2018-06-20 18:24:02)

Askannz

Member

Registered: 2016-10-22

Posts: 36

Re: [SOLVED] Suddenly high CPU temp and frequency i7 6700HQ Asus GL552VW

So your CPU is stuck at a high frequency even with no load and a powersave governor...hmm...

I suggest you install the program i7z, and tell us what are the average values for C0, C1, ..., C7. Also check that the clock indeed stays at a high value.

For your reboot problem, look at the output of journalctl -b-1 after reboot ; with some luck there should be a clue in the log.

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 25,255

Re: [SOLVED] Suddenly high CPU temp and frequency i7 6700HQ Asus GL552VW

This might simply be an issue with the general asus-wmi problems currently floating about, switching to the LTS kernel or installing a 4.16 kernel and subsequently ignoring the linux update should be quite usable fixes for something that has to happen now.

Last edited by V1del (2018-06-21 07:47:39)

Escorpio

Member

Registered: 2018-03-19

Posts: 6

Re: [SOLVED] Suddenly high CPU temp and frequency i7 6700HQ Asus GL552VW

V1del, thank you!
I started to think that it could be something with kernel but because I didn't have any problem with it until today, I didn't give it much thought.
After downgrade everything works fine.

Askannz - I'm also using i7z ; Kernel downgrading solved problems with reboot, but still thanks.

Thank you,
Escorpio

Last edited by Escorpio (2018-06-21 17:18:41)