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#1 2018-07-27 07:19:03

remus
Member
Registered: 2015-11-03
Posts: 33

Problems getting Brother DCP-J562DW printer/scanner to work

As the title says, I got myself a new Brother DCP-J562DW printer/scanner and can't get it to work. Since I've had my share of printing problems under Linux, of course I did some research before buying it, but I seem to be doing something wrong, or missing something.

Here's what I did and what happened:

  1. Followed Brother's printer setup instructions up to (but excluding – was only for Windows/Mac) the “Install stuff from the CD-ROM” step

  2. Installed the brother-dcpj562dw, brscan4 and brscan-skey AUR packages.

  3. The first of these gave me a notification that a new printer (“DCPJ562DW”) had been added – so far, so good.

  4. However, printing a page (PDF via Evince, or a CUPS test page) just didn't work: it said the print job had successfully been sent, but CUPS then listed it as "Waiting for printer to become available." indefinitely. Cancelling the job worked fine, though. (Have had trouble with that, too, in the past.)

  5. Starting xsane to try out scanning (which I needed more immediately anyways) gave me a “no devices found.” error. Trying a third time just to double-check the error message of course made scanning work perfectly fine. So, disregard that part.

  6. Restarting the PC also didn't do anything. Once I turn on the printer, CUPS seems to realize that and sends the print request again (if there is one), but it still doesn't work. Neither did scanning (same error message).

$ lsusb | grep -i brother
Bus 001 Device 005: ID 04f9:0380 Brother Industries, Ltd DCP-J562DW
$ lpstat -s
no system default destination
device for DCPJ562DW: usb:/dev/usb/lp0
$ lpstat -p DCPJ562DW
printer DCPJ562DW is idle.  enabled since Fr 27 Jul 2018 09:01:28 CEST

I've also set log level to “debug”, as suggested in the Wiki. The resulting log file (starting CUPS and then trying to print a single page) can be found here: https://hastebin.com/raw/davohiyowo

Any help would be very much appreciated! Thanks in advance!

Last edited by remus (2018-07-27 18:51:33)

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#2 2018-07-27 16:13:53

loqs
Member
Registered: 2014-03-06
Posts: 17,192

Re: Problems getting Brother DCP-J562DW printer/scanner to work

I suggest removing any stuck print jobs,  stopping cups,  move /var/log/cups/error_log to /var/log/cups/error_log.old,  start cups try and print one page
and post the new /var/log/cups/error_log to a pastebin.

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#3 2018-07-27 16:21:26

remus
Member
Registered: 2015-11-03
Posts: 33

Re: Problems getting Brother DCP-J562DW printer/scanner to work

This is already for just one page. It's just trying over and over and quickly filling the log with information. (See the timestamps at the left – it's just two and a half minutes of logs.)
Anyways, a pastebin is a good suggestion, thanks! Didn't know they supported such amounts of text, too.
https://hastebin.com/raw/davohiyowo

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#4 2018-07-27 16:50:18

loqs
Member
Registered: 2014-03-06
Posts: 17,192

Re: Problems getting Brother DCP-J562DW printer/scanner to work

What did you install from the cdrom?  Did you install it as root systemwide?
Looking at brother-dcpj562dw it contains some 32 bit binaries but they are not being called by cups and the package is not properly marked as needing multilib.

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#5 2018-07-27 18:41:14

remus
Member
Registered: 2015-11-03
Posts: 33

Re: Problems getting Brother DCP-J562DW printer/scanner to work

loqs wrote:

What did you install from the cdrom?  Did you install it as root systemwide?

Ah, sorry, that was badly phrased: I didn't install anything from the CD-ROM, that was (as usual) only for Windows/Mac.

Looking at brother-dcpj562dw it contains some 32 bit binaries but they are not being called by cups and the package is not properly marked as needing multilib.

OK, that does sound interesting. I now installed lib32-libcups – is that what you were suggesting? Or what other packages might I need?
In any case, after installing lib32-libcups, I re-installed brother-dcpj562dw, restarted the CUPS service and— still nothing. :-/ I'll try again tomorrow, after rebooting the PC, I guess. Maybe that'll help.

Last edited by remus (2018-07-27 18:42:01)

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#6 2018-07-28 23:20:46

Kanehekili
Member
Registered: 2018-07-28
Posts: 12

Re: Problems getting Brother DCP-J562DW printer/scanner to work

Well, my old brother needed the lib32stdc++6 on a debian system. Try to install this: https://www.archlinux.org/packages/extr … ibstdc++5/, if you haven't yet

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#7 2018-07-30 06:37:13

remus
Member
Registered: 2015-11-03
Posts: 33

Re: Problems getting Brother DCP-J562DW printer/scanner to work

Did you really mean libstdc++5, or lib32-libstdc++5?
Anyways, I installed both, re-installed brother-dcpj562dw, but still same behavior. (I'll try again after a reboot.)

A bit belatedly, I remembered to also check dmesg and journalctl, but neither of them contained any reference to Brother (except for starting the Brother scan-key service I installed and enabled – though that also doesn't really seem to work).

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