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#1 2018-09-09 08:19:14

Mr.Smith1974
Member
From: St. Petersburg, Russia
Registered: 2013-04-13
Posts: 38

After last upgrade graphic tablet XP-PEN STAR G640 stop working.

Hello.
After last upgrade graphic tablet XP-PEN STAR G640 mouse pointer stop working.
Mouse buttons work on it, but the cursor does not move.
xinput --list output:

⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ HID 04f3:0103 Consumer Control          	id=10	[slave  pointer  (2)]
⎜   ↳ A4TECH USB Device Consumer Control      	id=14	[slave  pointer  (2)]
⎜   ↳ A4TECH USB Device                       	id=15	[slave  pointer  (2)]
⎜   ↳ XP-PEN STAR G640                        	id=18	[slave  pointer  (2)]
⎜   ↳ XP-PEN STAR G640 Mouse                  	id=19	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Power Button                            	id=7	[slave  keyboard (3)]
    ↳ USB PnP Audio Device(EEPROM)            	id=8	[slave  keyboard (3)]
    ↳ HID 04f3:0103                           	id=9	[slave  keyboard (3)]
    ↳ HID 04f3:0103 System Control            	id=11	[slave  keyboard (3)]
    ↳ A4TECH USB Device Keyboard              	id=12	[slave  keyboard (3)]
    ↳ A4TECH USB Device System Control        	id=13	[slave  keyboard (3)]
    ↳ Eee PC WMI hotkeys                      	id=20	[slave  keyboard (3)]
    ↳ HID 04f3:0103 Consumer Control          	id=21	[slave  keyboard (3)]
    ↳ A4TECH USB Device Consumer Control      	id=22	[slave  keyboard (3)]
    ↳ XP-PEN STAR G640                        	id=16	[slave  keyboard (3)]
    ↳ XP-PEN STAR G640 Keyboard               	id=17	[slave  keyboard (3)]

dmesg:

[ 2561.607996] usb 2-3.3: USB disconnect, device number 9
[ 2562.336915] usb 2-3.3: new full-speed USB device number 10 using xhci_hcd
[ 2562.437734] usb 2-3.3: New USB device found, idVendor=28bd, idProduct=0094, bcdDevice= 0.00
[ 2562.437739] usb 2-3.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 2562.437741] usb 2-3.3: Product: STAR G640
[ 2562.437743] usb 2-3.3: Manufacturer: XP-PEN
[ 2562.447489] input: XP-PEN STAR G640 Mouse as /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3.3/2-3.3:1.0/0003:28BD:0094.000F/input/input37
[ 2562.447843] hid-generic 0003:28BD:0094.000F: input,hidraw0: USB HID v1.00 Mouse [XP-PEN STAR G640] on usb-0000:00:14.0-3.3/input0
[ 2562.448781] input: XP-PEN STAR G640 as /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3.3/2-3.3:1.1/0003:28BD:0094.0010/input/input38
[ 2562.448982] input: XP-PEN STAR G640 as /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3.3/2-3.3:1.1/0003:28BD:0094.0010/input/input39
[ 2562.449102] input: XP-PEN STAR G640 Keyboard as /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3.3/2-3.3:1.1/0003:28BD:0094.0010/input/input40
[ 2562.503982] hid-generic 0003:28BD:0094.0010: input,hiddev0,hidraw1: USB HID v1.00 Keyboard [XP-PEN STAR G640] on usb-0000:00:14.0-3.3/input1
[ 2562.504769] hid-generic 0003:28BD:0094.0011: hiddev1,hidraw2: USB HID v1.00 Device [XP-PEN STAR G640] on usb-0000:00:14.0-3.3/input2
[ 2730.629267] audit: type=1006 audit(1536480001.261:8): pid=13947 uid=0 old-auid=4294967295 auid=0 tty=(none) old-ses=4294967295 ses=7 res=1
[ 2730.629272] audit: type=1006 audit(1536480001.261:9): pid=13946 uid=0 old-auid=4294967295 auid=1000 tty=(none) old-ses=4294967295 ses=8 res=1
[ 2730.629276] audit: type=1006 audit(1536480001.261:10): pid=13945 uid=0 old-auid=4294967295 auid=1000 tty=(none) old-ses=4294967295 ses=9 res=1
[ 3330.521306] audit: type=1006 audit(1536480601.152:11): pid=23293 uid=0 old-auid=4294967295 auid=1000 tty=(none) old-ses=4294967295 ses=10 res=1

But the strange thing is that the cursor is registered in libinput debug-events:

event12  POINTER_MOTION_ABSOLUTE  +3.76s	 37.19/ 92.70
 event12  POINTER_MOTION_ABSOLUTE  +3.77s	 37.20/ 92.69
 event12  POINTER_MOTION_ABSOLUTE  +3.77s	 37.20/ 92.69
 event12  POINTER_MOTION_ABSOLUTE  +3.78s	 37.21/ 92.69
 event12  POINTER_MOTION_ABSOLUTE  +3.78s	 37.21/ 92.69
 event12  POINTER_MOTION_ABSOLUTE  +3.79s	 37.21/ 92.68
 event12  POINTER_MOTION_ABSOLUTE  +3.80s	 37.21/ 92.68
 event12  POINTER_MOTION_ABSOLUTE  +3.80s	 37.22/ 92.68
 event12  POINTER_MOTION_ABSOLUTE  +3.81s	 37.23/ 92.68
 event12  POINTER_MOTION_ABSOLUTE  +3.81s	 37.24/ 92.68
 event12  POINTER_BUTTON    +3.81s	BTN_LEFT (272) released, seat count: 0
 event12  POINTER_MOTION_ABSOLUTE  +3.81s	 37.25/ 92.68
 event12  POINTER_MOTION_ABSOLUTE  +3.82s	 37.26/ 92.68
 event12  POINTER_MOTION_ABSOLUTE  +3.82s	 37.26/ 92.68
 event12  POINTER_MOTION_ABSOLUTE  +3.83s	 37.26/ 92.57
 event12  POINTER_MOTION_ABSOLUTE  +3.84s	 37.15/ 92.43
 event12  POINTER_MOTION_ABSOLUTE  +3.84s	 37.08/ 92.43
 event12  POINTER_MOTION_ABSOLUTE  +3.85s	 37.00/ 92.26
 event12  POINTER_MOTION_ABSOLUTE  +3.85s	 36.91/ 92.18

But not in xev:

MotionNotify event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3718749, (475,249), root:(1439,815),
    state 0x0, is_hint 0, same_screen YES

MotionNotify event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3718751, (477,249), root:(1441,815),
    state 0x0, is_hint 0, same_screen YES

MotionNotify event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3718753, (478,250), root:(1442,816),
    state 0x0, is_hint 0, same_screen YES

MotionNotify event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3718755, (480,250), root:(1444,816),
    state 0x0, is_hint 0, same_screen YES

MotionNotify event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3718757, (481,250), root:(1445,816),
    state 0x0, is_hint 0, same_screen YES

MotionNotify event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3718759, (482,250), root:(1446,816),
    state 0x0, is_hint 0, same_screen YES

MotionNotify event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3718761, (484,250), root:(1448,816),
    state 0x0, is_hint 0, same_screen YES

MotionNotify event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3718763, (485,250), root:(1449,816),
    state 0x0, is_hint 0, same_screen YES

MotionNotify event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3718767, (486,250), root:(1450,816),
    state 0x0, is_hint 0, same_screen YES

ButtonPress event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3721211, (486,250), root:(1450,816),
    state 0x0, button 1, same_screen YES

ButtonRelease event, serial 33, synthetic NO, window 0x4800001,
    root 0x1e1, subw 0x0, time 3721311, (486,250), root:(1450,816),
    state 0x100, button 1, same_screen YES

lsusb:

Bus 002 Device 010: ID 28bd:0094

what was updated:

tail -n 1500 /var/log/pacman.log | grep -P "(09-0[78])" | grep upgrad
[2018-09-07 14:37] [PACMAN] starting full system upgrade
[2018-09-07 14:37] [ALPM] upgraded udisks2 (2.7.7-1 -> 2.8.0-1)
[2018-09-07 18:10] [PACMAN] starting full system upgrade
[2018-09-07 18:10] [ALPM] upgraded coreutils (8.29-1 -> 8.30-1)
[2018-09-07 18:10] [ALPM] upgraded file (5.33-3 -> 5.34-1)
[2018-09-07 18:10] [ALPM] upgraded sudo (1.8.24-1 -> 1.8.25-1)
[2018-09-07 19:01] [ALPM] upgraded visual-studio-code-bin (1.26.1-2 -> 1.27.1-1)
[2018-09-08 08:03] [PACMAN] starting full system upgrade
[2018-09-08 08:03] [ALPM] upgraded curl (7.61.0-2 -> 7.61.1-1)
[2018-09-08 08:03] [ALPM] upgraded glib2 (2.56.2-1 -> 2.58.0-1)
[2018-09-08 08:03] [ALPM] upgraded ghostscript (9.24-2 -> 9.24-5)
[2018-09-08 08:03] [ALPM] upgraded json-c (0.13.1-1 -> 0.13.1-2)
[2018-09-08 08:03] [ALPM] upgraded lib32-p11-kit (0.23.13-2 -> 0.23.14-1)
[2018-09-08 08:03] [ALPM] upgraded libarchive (3.3.2-2 -> 3.3.3-1)
[2018-09-08 08:03] [ALPM] upgraded libgsf (1.14.43-1 -> 1.14.44-1)
[2018-09-08 08:03] [ALPM] upgraded linux (4.18.5.arch1-1 -> 4.18.6.arch1-1)
[2018-09-08 08:03] [ALPM] upgraded linux-headers (4.18.5.arch1-1 -> 4.18.6.arch1-1)
[2018-09-08 08:03] [ALPM] upgraded lynis (2.6.6-1 -> 2.6.8-1)
[2018-09-08 08:03] [ALPM] upgraded nvidia (396.54-2 -> 396.54-3)
[2018-09-08 08:03] [ALPM] upgraded polkit (0.114-1 -> 0.115+3+g8638ec5-1)
[2018-09-08 12:53] [PACMAN] starting full system upgrade
[2018-09-08 12:53] [ALPM] upgraded mesa (18.1.7-1 -> 18.1.8-1)
[2018-09-08 12:53] [ALPM] upgraded lib32-mesa (18.1.7-1 -> 18.1.8-1)
[2018-09-08 12:53] [ALPM] upgraded mesa-vdpau (18.1.7-1 -> 18.1.8-1)
[2018-09-08 14:44] [PACMAN] starting full system upgrade
[2018-09-08 14:44] [ALPM] upgraded tumbler (0.2.1-2 -> 0.2.2-1)

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#2 2018-09-10 15:40:53

Mr.Smith1974
Member
From: St. Petersburg, Russia
Registered: 2013-04-13
Posts: 38

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

Can someone give me a hint?
I really need a working graphics tablet.

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#3 2018-09-10 18:51:54

loqs
Member
Registered: 2014-03-06
Posts: 17,323

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

Possibly the easiest thing to test would be install linux-lts and see if changing the kernel has any effect.

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#4 2018-09-12 20:18:50

darapsas
Member
Registered: 2018-09-12
Posts: 3

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

Well, today I noticed the same thing as Mr.Smith1974 did...

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#5 2018-09-12 20:30:54

loqs
Member
Registered: 2014-03-06
Posts: 17,323

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

darapsas wrote:

Well, today I noticed the same thing as Mr.Smith1974 did...

What have you tried to determine the cause?

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#6 2018-09-13 18:49:48

darapsas
Member
Registered: 2018-09-12
Posts: 3

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

loqs wrote:
darapsas wrote:

Well, today I noticed the same thing as Mr.Smith1974 did...

What have you tried to determine the cause?

Good evening,
as I myself don't have time to try all the solutions on the internet, I have just downgraded the linux kernel and linux headers for now until the bug is going to be fixed on newer versions:

sudo pacman -U /var/cache/pacman/pkg/linux-headers-4.18.3.arch1-1-x86_64.pkg.tar.xz /var/cache/pacman/pkg/linux-4.18.3.arch1-1-x86_64.pkg.tar.xz

If this doesn't work, just check the last versions of linux and linux-headers that were installed on your system before upgrading and than modify first command: 

ls /var/cache/pacman/pkg | grep linux

After this your g640 tablet should work perfectly fine, at least mine does.

Last edited by darapsas (2018-09-13 18:54:42)

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#7 2018-09-13 19:06:02

loqs
Member
Registered: 2014-03-06
Posts: 17,323

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

So the issue is caused by a change between 4.18.3 and 4.18.5 but no one affected will bisect between those kernels to find the cause.

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#8 2018-09-13 19:10:44

darapsas
Member
Registered: 2018-09-12
Posts: 3

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

If I will have some free time on the weekend I will check it out, but for now temporary fix should work.

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#9 2018-09-13 19:49:28

akazantsev
Member
Registered: 2018-09-13
Posts: 1

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

Try to use mypaint. IIRC unlike other programs it reads table input directly from kernel. Other programs use input from libinput. I've had pressure bug and libinput was the cause.

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#10 2018-09-14 06:07:59

Mr.Smith1974
Member
From: St. Petersburg, Russia
Registered: 2013-04-13
Posts: 38

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

akazantsev wrote:

Try to use mypaint. IIRC unlike other programs it reads table input directly from kernel. Other programs use input from libinput. I've had pressure bug and libinput was the cause.

I only use mypaint smile
And it stopped working

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#11 2018-09-14 15:42:13

Mr.Smith1974
Member
From: St. Petersburg, Russia
Registered: 2013-04-13
Posts: 38

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

After upgrade to 

[2018-09-14 18:35] [ALPM] upgraded linux (4.18.6.arch1-1 -> 4.18.7.arch1-1)
[2018-09-14 18:35] [ALPM] upgraded linux-headers (4.18.6.arch1-1 -> 4.18.7.arch1-1)
[2018-09-14 17:00] [ALPM] upgraded libinput (1.11.3-1 -> 1.12.0-1)

and reboot the situation has not changed

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#12 2018-09-14 15:50:27

Mr.Smith1974
Member
From: St. Petersburg, Russia
Registered: 2013-04-13
Posts: 38

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

I think we should report a bug on kernel.org about this mistake.

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#13 2018-09-14 17:42:26

loqs
Member
Registered: 2014-03-06
Posts: 17,323

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

I would suggest checking 4.18.4.arch1-1 that should narrow the search area down to 4.18.3-4.18.4 or 4.18.4-4.18.5 then bisect between those releases to find the causal commit and report that upstream.
You could also check 4.19-rc3 to see if the issue has already been fixed upstream.

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#14 2018-09-18 17:41:13

Mr.Smith1974
Member
From: St. Petersburg, Russia
Registered: 2013-04-13
Posts: 38

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

After upgrade to kernel version 4.18.8-arch1-1-ARCH the situation has not changed

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#15 2018-09-18 19:38:36

loqs
Member
Registered: 2014-03-06
Posts: 17,323

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

@Mr.Smith1974 what about the requested information from post #13?

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#16 2018-10-06 16:12:52

Mr.Smith1974
Member
From: St. Petersburg, Russia
Registered: 2013-04-13
Posts: 38

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

@loqs no, I need the latest stable kernel.
In 4.18.12-arch1 this bug still persists.

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#17 2018-11-13 18:21:08

Mr.Smith1974
Member
From: St. Petersburg, Russia
Registered: 2013-04-13
Posts: 38

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

Nothing has changed since upgrading to 4.19.1

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#18 2018-11-26 17:56:56

Mr.Smith1974
Member
From: St. Petersburg, Russia
Registered: 2013-04-13
Posts: 38

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

Nothing has changed since upgrading to 4.19.4

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#19 2018-11-26 18:19:42

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 21,665

Re: After last upgrade graphic tablet XP-PEN STAR G640 stop working.

Please don't bump the thread with empty posts. if you want to actively do something about it, follow loqs advice and bisect the kernel to find the offending commit and make a report upstream

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