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gragundier

Member

Registered: 2018-10-31

Posts: 4

Ethernet abruptly disappeared. Asus z97x-gaming-3 killer E2200.

I can't pinpoint when exactly because I had wifi on top of ethernet, so in daily use I just didn't notice until I had to download a big file.  There appears not to be any LAN setting in the BIOS, but Windows 10 doesn't seem to find any ethernet connection either.  The ethernet's yellow light is on, but green is not on.  I tried the ethernet cord on a raspberry pi and the green light does turn on.  I assume that means the cord works.  Then I tried the commands lspci:

`00:00.0 Host bridge: Intel Corporation 4th Gen Core Processor DRAM Controller (rev 06)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06)
00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller (rev 06)
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
00:14.0 USB controller: Intel Corporation 9 Series Chipset Family USB xHCI Controller
00:16.0 Communication controller: Intel Corporation 9 Series Chipset Family ME Interface #1
00:1a.0 USB controller: Intel Corporation 9 Series Chipset Family USB EHCI Controller #2
00:1b.0 Audio device: Intel Corporation 9 Series Chipset Family HD Audio Controller
00:1c.0 PCI bridge: Intel Corporation 9 Series Chipset Family PCI Express Root Port 1 (rev d0)
00:1c.3 PCI bridge: Intel Corporation 9 Series Chipset Family PCI Express Root Port 4 (rev d0)
00:1d.0 USB controller: Intel Corporation 9 Series Chipset Family USB EHCI Controller #1
00:1f.0 ISA bridge: Intel Corporation 9 Series Chipset Family Z97 LPC Controller
00:1f.2 SATA controller: Intel Corporation 9 Series Chipset Family SATA Controller [AHCI Mode]
00:1f.3 SMBus: Intel Corporation 9 Series Chipset Family SMBus Controller
01:00.0 VGA compatible controller: NVIDIA Corporation Device 1e87 (rev a1)
01:00.1 Audio device: NVIDIA Corporation Device 10f8 (rev a1)
01:00.2 USB controller: NVIDIA Corporation Device 1ad8 (rev a1)
01:00.3 Serial bus controller [0c80]: NVIDIA Corporation Device 1ad9 (rev a1)
02:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller SM961/PM961
03:00.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 41)`

lsusb returns:`
Bus 002 Device 002: ID 8087:8001 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8009 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 006: ID 1532:0016 Razer USA, Ltd DeathAdder Mouse
Bus 003 Device 004: ID 0c76:161f JMTek, LLC.
Bus 003 Device 003: ID 258a:1006 
Bus 003 Device 002: ID 148f:5370 Ralink Technology, Corp. RT5370 Wireless Adapter
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub`

ip a returns:
`1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
    inet 127.0.0.1/8 scope host lo
       valid_lft forever preferred_lft forever
    inet6 ::1/128 scope host
       valid_lft forever preferred_lft forever
2: wlp0s20u1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq state UP group default qlen 1000
    link/ether 00:08:9f:da:03:f6 brd ff:ff:ff:ff:ff:ff
    inet 10.0.0.85/24 brd 10.0.0.255 scope global dynamic noprefixroute wlp0s20u1
       valid_lft 85641sec preferred_lft 85641sec
    inet6 fe80::fc35:55c4:77fe:a593/64 scope link noprefixroute
       valid_lft forever preferred_lft forever
'

So, wifi is existent, but I can't find ethernet at all.  It seems like hardware problem, but I don't know how to narrow down what exactly hardware wise is affecting the ethernet. 

Sorry for the formatting, first time.

gragundier

Member

Registered: 2018-10-31

Posts: 4

Re: Ethernet abruptly disappeared. Asus z97x-gaming-3 killer E2200.

I can't pinpoint when exactly because I had wifi on top of ethernet, so in daily use I just didn't notice until I had to download a big file.  There appears not to be any LAN setting in the BIOS, but Windows 10 doesn't seem to find any ethernet connection either.  The ethernet's yellow light is on, but green is not on.  I tried the ethernet cord on a raspberry pi and the green light does turn on.  I assume that means the cord works.  Then I tried the commands lspci:

00:00.0 Host bridge: Intel Corporation 4th Gen Core Processor DRAM Controller (rev 06)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06)
00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller (rev 06)
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
00:14.0 USB controller: Intel Corporation 9 Series Chipset Family USB xHCI Controller
00:16.0 Communication controller: Intel Corporation 9 Series Chipset Family ME Interface #1
00:1a.0 USB controller: Intel Corporation 9 Series Chipset Family USB EHCI Controller #2
00:1b.0 Audio device: Intel Corporation 9 Series Chipset Family HD Audio Controller
00:1c.0 PCI bridge: Intel Corporation 9 Series Chipset Family PCI Express Root Port 1 (rev d0)
00:1c.3 PCI bridge: Intel Corporation 9 Series Chipset Family PCI Express Root Port 4 (rev d0)
00:1d.0 USB controller: Intel Corporation 9 Series Chipset Family USB EHCI Controller #1
00:1f.0 ISA bridge: Intel Corporation 9 Series Chipset Family Z97 LPC Controller
00:1f.2 SATA controller: Intel Corporation 9 Series Chipset Family SATA Controller [AHCI Mode]
00:1f.3 SMBus: Intel Corporation 9 Series Chipset Family SMBus Controller
01:00.0 VGA compatible controller: NVIDIA Corporation Device 1e87 (rev a1)
01:00.1 Audio device: NVIDIA Corporation Device 10f8 (rev a1)
01:00.2 USB controller: NVIDIA Corporation Device 1ad8 (rev a1)
01:00.3 Serial bus controller [0c80]: NVIDIA Corporation Device 1ad9 (rev a1)
02:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller SM961/PM961
03:00.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 41)`

lsusb returns:

Bus 002 Device 002: ID 8087:8001 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8009 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 006: ID 1532:0016 Razer USA, Ltd DeathAdder Mouse
Bus 003 Device 004: ID 0c76:161f JMTek, LLC.
Bus 003 Device 003: ID 258a:1006 
Bus 003 Device 002: ID 148f:5370 Ralink Technology, Corp. RT5370 Wireless Adapter
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub`

ip a returns:

1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
    inet 127.0.0.1/8 scope host lo
       valid_lft forever preferred_lft forever
    inet6 ::1/128 scope host
       valid_lft forever preferred_lft forever
2: wlp0s20u1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq state UP group default qlen 1000
    link/ether 00:08:9f:da:03:f6 brd ff:ff:ff:ff:ff:ff
    inet 10.0.0.85/24 brd 10.0.0.255 scope global dynamic noprefixroute wlp0s20u1
       valid_lft 85641sec preferred_lft 85641sec
    inet6 fe80::fc35:55c4:77fe:a593/64 scope link noprefixroute
       valid_lft forever preferred_lft forever

nmcli returns:

wlp0s20u1: connected to meidonet 3
        "Ralink RT5370"
        wifi (rt2800usb), 00:08:9F:DA:03:F6, hw, mtu 1500
        ip4 default
        inet4 10.0.0.85/24
        route4 0.0.0.0/0
        route4 10.0.0.0/24
        inet6 fe80::fc35:55c4:77fe:a593/64
        route6 fe80::/64
        route6 ff00::/8

lo: unmanaged
        "lo"
        loopback (unknown), 00:00:00:00:00:00, sw, mtu 65536

DNS configuration:
        servers: 10.0.0.1
        interface: wlp0s20u1

Use "nmcli device show" to get complete information about known devices and
"nmcli connection show" to get an overview on active connection profiles.

Consult nmcli(1) and nmcli-examples(5) manual pages for complete usage details.

So, wifi is existent, but I can't find ethernet at all.  It seems like hardware problem, but I don't know how to narrow down what exactly hardware wise is affecting the ethernet. 

Sorry for the formatting, first time.

Last edited by gragundier (2018-10-31 14:43:15)

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 78,743

Re: Ethernet abruptly disappeared. Asus z97x-gaming-3 killer E2200.

1. please don't bump, but use the edit link to mend your posts
2. please use "code" tags, not "quote" tags to markup command I/O
3. the device isn't detected (according to amazons product page, it'd be an atheros chip), so if there's really no UEFI/BIOS setting and the chip isn't detected on Windows either (what about by the UEFI?) there's a high chance that it's fused. Possibly it's an issue w/ an UEFI update
4. Also ensure to read up https://wiki.archlinux.org/index.php/Du … th_Windows - windows "fast start" can have weird effects (but I think, at least windows should still detect the device)

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How to upload text · How to boot w/o GUI · Disable Windows Fast-Start! · Fix your xinitrc

gragundier

Member

Registered: 2018-10-31

Posts: 4

Re: Ethernet abruptly disappeared. Asus z97x-gaming-3 killer E2200.

Thank you for your patience.  I would have fixed, but I was out buying an NIC card because I needed Ethernet ASAP.  I think the ethernet got fused.  This post was just a panicked mess to be honest.  It was a gigabyte z97x-gaming-3, and I must have fried my board plugging  2 vgas into one gpu by accident (long story).  Again, thanks for your response.  I'll try to post more properly next time.