[solved] Problems with videocalls on Chromium

pr3ssh · 2019-02-18 09:36:32

Hi everyone.
I have been experiencing a problem with Chromium when a try to start a video call (i.e. Google Hangouts or Appear.in channel). The browser window turns black and it does not respond to me (but I can close it).
My Chromium version is 69 for Arch Linux 64bit. I have also experienced the same problem with google-chrome and google-chrome-beta aur packages.
Any idea?
Thx.

Last edited by pr3ssh (2019-02-19 21:28:44)

bugsmanagement · 2019-02-18 11:48:55

Hello there,

It might be helpful to execute chromium from a terminal to get more debug data and include it in a [ code ] tag.

Best Regards.

pr3ssh · 2019-02-18 12:56:52

Hi.
This is the output that terminal shows me when I run Chromium:

[31699:31706:0218/135103.653996:ERROR:browser_gpu_channel_host_factory.cc(13
[31699:31706:0218/135104.102276:ERROR:browser_gpu_channel_host_factory.cc(132)] Failed to launch GPU process.
[31699:31699:0218/135104.327514:ERROR:gpu_process_transport_factory.cc(1007)] Lost UI shared context.
[270:270:0218/135105.051793:ERROR:webthread_impl_for_utility_thread.cc(19)] Not implemented reached in virtual blink::ThreadScheduler *blink::scheduler::WebThreadImplForUtilityThread::Scheduler() const
[135:296:0218/135105.962311:ERROR:adm_helpers.cc(73)] Failed to query stereo recording.
[31699:31885:0218/135128.878731:ERROR:object_proxy.cc(616)] Failed to call method: org.freedesktop.Notifications.GetCapabilities: object_path= /org/freedesktop/Notifications: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

Thx.

bugsmanagement · 2019-02-18 13:06:59

Hello,

Is that the full output or did you truncate it? And where did you retrieve Chromium from?

EDIT:

Can you include output of 'chrome://gpu/'?

Last edited by bugsmanagement (2019-02-18 13:16:03)

pr3ssh · 2019-02-18 13:16:09

Hi.
This is the full output. I installed Chromium from AUR using yaourt. The packaged is called extra/chromium 69.0.3497.100-1
Thx.

bugsmanagement · 2019-02-18 13:23:30

Can you post the output of 'chrome://gpu/'?

EDIT:

BTW, that chromium version is from ArchLinux repository and not from AUR and isn't the latest:

pacman -Ss chromium
extra/chromium 72.0.3626.96-3
    A web browser built for speed, simplicity, and security

When was the last time you updated ArchLinux?

Last edited by bugsmanagement (2019-02-18 13:27:13)

pr3ssh · 2019-02-19 11:43:48

Hi.
Sorry for responding too late.
I had a outdated version of Chromium and I have already updated to 72.0.3626-96-3 but the problem continues ...

This is the output of "chrome://gpu/"

Graphics Feature Status
Canvas: Software only. Hardware acceleration disabled
Flash: Software only. Hardware acceleration disabled
Flash Stage3D: Software only. Hardware acceleration disabled
Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Disabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Out-of-process Rasterization: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Deferred Display List: Disabled
Skia Renderer: Disabled
Surface Control: Disabled
Surface Synchronization: Enabled
Video Decode: Software only. Hardware acceleration disabled
Viz Service Display Compositor: Disabled
WebGL: Disabled
WebGL2: Disabled
Problems Detected
GPU process was unable to boot: GPU access is disabled in chrome://settings.
Disabled Features: all
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Viz service display compositor is not enabled by default.
Disabled Features: viz_display_compositor
Skia renderer is not used by default.
Disabled Features: skia_renderer
Skia deferred display list is not used by default.
Disabled Features: skia_deferred_display_list
Version Information
Data exported	2019-02-19T11:38:43.967Z
Chrome version	Chrome/72.0.3626.109
Operating system	Linux 4.18.10-arch1-1-ARCH
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/fae8db7ab9280fa6704a59980263c804f809ebd5/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/fae8db7ab9280fa6704a59980263c804f809ebd5/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	unknown hash
2D graphics backend	Skia/72 7a1e00421d97a1f4f171dd2a8f817f9b07c9cdfd-
Command Line	/usr/lib/chromium/chromium --flag-switches-begin --enable-webrtc-srtp-encrypted-headers --enable-webrtc-stun-origin --enable-features=NativeNotifications,NewEncodeCpuLoadEstimator,WebRtcRemoteEventLog,WebRtcUseEchoCanceller3 --flag-switches-end
Driver Information
Initialization time	0
In-process GPU	true
Passthrough Command Decoder	false
Sandboxed	false
GPU0	VENDOR = 0x0000, DEVICE= 0x0000
Optimus	false
AMD switchable	false
Driver vendor	
Driver version	
Driver date	
GPU CUDA compute capability major version	0
Pixel shader version	
Vertex shader version	
Max. MSAA samples	
Machine model name	
Machine model version	
GL_VENDOR	
GL_RENDERER	
GL_VERSION	
GL_EXTENSIONS	
Disabled Extensions	
Disabled WebGL Extensions	
Window system binding vendor	
Window system binding version	
Window system binding extensions	
Window manager	i3
Compositing manager	Yes
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0
System visual ID	0
RGBA visual ID	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	Software only
BGRX_8888	Software only
BGRX_1010102	Software only
RGBX_1010102	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Display(s) Information
Info	Display[13761487533244547] bounds=[0,0 1422x800], workarea=[0,0 1422x800], scale=1.8, external.
Color space information	{primaries:INVALID, transfer:INVALID, matrix:INVALID, range:INVALID}
Bits per color component	8
Bits per pixel	24
Info	Display[13703195852971399] bounds=[1422,0 1422x800], workarea=[1422,0 1422x800], scale=1.8, external.
Color space information	{primaries:INVALID, transfer:INVALID, matrix:INVALID, range:INVALID}
Bits per color component	8
Bits per pixel	24
Video Acceleration Information

pr3ssh · 2019-02-19 12:14:09

More info related to this problem. When I enter into Skype and access to a new conversation, video and call buttons appear disabled. It's like my browser or system doesn't accept webRTC or another videoconf technologies (the same as appear.in).

bugsmanagement · 2019-02-19 15:29:38

Hello there,

Try backing up your profile (eg. by moving it somewhere else, mv .config/chromium .config/chromium.bak), launch chromium with a new profile, is it reproducible ?

Best Regards

pr3ssh · 2019-02-19 16:58:30

Hi.
I did it and everything worked fine. Thanks a lot @bugsmanagement

But when I was reinstalling all Chrome extensions I normally use, I detected that Google Hangouts and TunnelBear Blocker are incompatible!!! You can use it but you have to disable that extension before start a (video)call on Hangouts. Good to know it.

Have a nice day!

bugsmanagement · 2019-02-19 20:04:03

Great, can you mark the thread solve by editing your first post and adding [solve], this help a lot other people. Thanks.

EDIT:

For anyone else who stumble on this thread, I had ask to create a new profile because this doesn't seem normal:

GPU process was unable to boot: GPU access is disabled in chrome://settings.

Last edited by bugsmanagement (2019-02-19 20:06:30)

Arch Linux

#1 2019-02-18 09:36:32

[solved] Problems with videocalls on Chromium

#2 2019-02-18 11:48:55

Re: [solved] Problems with videocalls on Chromium

#3 2019-02-18 12:56:52

Re: [solved] Problems with videocalls on Chromium

#4 2019-02-18 13:06:59

Re: [solved] Problems with videocalls on Chromium

#5 2019-02-18 13:16:09

Re: [solved] Problems with videocalls on Chromium

#6 2019-02-18 13:23:30

Re: [solved] Problems with videocalls on Chromium

#7 2019-02-19 11:43:48

Re: [solved] Problems with videocalls on Chromium

#8 2019-02-19 12:14:09

Re: [solved] Problems with videocalls on Chromium

#9 2019-02-19 15:29:38

Re: [solved] Problems with videocalls on Chromium

#10 2019-02-19 16:58:30

Re: [solved] Problems with videocalls on Chromium

#11 2019-02-19 20:04:03

Re: [solved] Problems with videocalls on Chromium

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