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#1 2019-08-11 12:15:03

hazote
Member
Registered: 2013-07-24
Posts: 46

[Wacom tablet] not recognized anymore (solved, temporarily?)

hello,
I have a cintiq 13HD, it was working great for few days, and now I can't manage to get it working.

"xsetwacom list devices"  return nothing
(tablet is working on other laptop)

lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 27c6:5301  
Bus 001 Device 004: ID 8087:0a2b Intel Corp. 
Bus 001 Device 005: ID 10c4:ea60 Cygnal Integrated Products, Inc. CP2102/CP2109 UART Bridge Controller [CP210x family]
Bus 001 Device 008: ID 056a:0304 Wacom Co., Ltd DTK-1300 [Cintiq 13HD]
Bus 001 Device 003: ID 056a:0305 Wacom Co., Ltd 
Bus 001 Device 007: ID 0bda:5652 Realtek Semiconductor Corp. 
Bus 001 Device 002: ID 1915:6f02 Nordic Semiconductor ASA 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
dmesg | grep -i wacom
[    1.990503] usb 1-3: Product: Wacom Cintiq 13HD USB Hub
[    1.990505] usb 1-3: Manufacturer: Wacom Co., Ltd.
[    3.298565] usb 1-3.1: Product: Wacom Cintiq 13HD
[    3.298566] usb 1-3.1: Manufacturer: Wacom Co.,Ltd.
[    3.303051] input: Wacom Co.,Ltd. Wacom Cintiq 13HD Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3.1/1-3.1:1.0/0003:056A:0304.0003/input/input10
[    3.303074] input: Wacom Co.,Ltd. Wacom Cintiq 13HD as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3.1/1-3.1:1.0/0003:056A:0304.0003/input/input11
[    3.303182] hid-generic 0003:056A:0304.0003: input,hiddev0,hidraw2: USB HID v1.10 Mouse [Wacom Co.,Ltd. Wacom Cintiq 13HD] on usb-0000:00:14.0-3.1/input0

wiki say:
"Tablet recognized but xsetwacom and similar tools do not display it
Your logs indicate that the correct driver is selected, and the tablet works. However, when running xsetwacom list devices or use similar tools that depend on the correct driver, you get an empty list.

A reason might be the execution order of your xorg configuration. /usr/share/X11/xorg.conf.d gets executed first, then /etc/X11/xorg.conf.d. The package xf86-input-wacom contains the file /usr/share/X11/xorg.conf.d/70-wacom.conf. If there is a catchall for tablets, executed after this file, the previously selected wacom driver will be overwritten with a generic one that does not work with xsetwacom et. al.

To make sure, check the rules contained in the files executed after /usr/share/X11/xorg.conf.d/70-wacom.conf for anything that looks like graphics tablets."
also
"The Arch Linux kernels include the input-wacom driver."
I don't understand very well what to do.

"/usr/share/X11/xorg.conf.d/70-wacom.conf" : 
https://pastebin.com/BcVfLKZ1

ls /etc/X11/xorg.conf.d/
20-video.conf
pacman -Qqe | grep wacom
wacom-utility
xf86-input-wacom

Last edited by hazote (2019-08-11 19:05:58)

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#2 2019-08-11 13:05:39

d_fajardo
Member
Registered: 2017-07-28
Posts: 1,689

Re: [Wacom tablet] not recognized anymore (solved, temporarily?)

First question is the wacom-utility for and how did you install it? I don't see any reference of it in the wiki.
Have you tried restarting X and then checking the xorg logs?
Does udev monitor register anything when plugging and unplugging the device? The system sees the device from your lsusb and dmesg but you might need to create your own xorg config or tweak udev.

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#3 2019-08-11 18:22:39

hazote
Member
Registered: 2013-07-24
Posts: 46

Re: [Wacom tablet] not recognized anymore (solved, temporarily?)

d_fajardo wrote:

First question is the wacom-utility for and how did you install it? I don't see any reference of it in the wiki.
Have you tried restarting X and then checking the xorg logs?
Does udev monitor register anything when plugging and unplugging the device? The system sees the device from your lsusb and dmesg but you might need to create your own xorg config or tweak udev.

wacom utility is for configure some features, but don't work (don't find my tablet).
yehaI have restarted a lot of time since this doesn't work.

udev monitor :
https://pastebin.com/skxmkjw2

edit: I haven't change anything and after doing the udev monitor manip, it seems that tablet works...
I will make more test.

Last edited by hazote (2019-08-11 18:25:34)

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