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#1 2019-08-25 07:27:28

bluegreen
Member
Registered: 2019-08-23
Posts: 1

HP Envy laptop - Fan not working or detected

I am having trouble with my getting my fan to work.
Even at high temperatures when my laptop is very hot to touch, it's not running.

I've been using fan speed control, lm_sensors page of Archwiki and the forum posts for guidance.

Here's the output of `sensors`:

nouveau-pci-0a00
Adapter: PCI adapter
GPU core:     +0.60 V  (min =  +0.60 V, max =  +1.20 V)

acpitz-acpi-0
Adapter: ACPI interface
temp1:        +44.0°C  

coretemp-isa-0000
Adapter: ISA adapter
Package id 0:  +42.0°C  (high = +105.0°C, crit = +105.0°C)
Core 0:        +42.0°C  (high = +105.0°C, crit = +105.0°C)
Core 1:        +42.0°C  (high = +105.0°C, crit = +105.0°C)

As you can see, my fan is not detected at all.

Whereas when I run, `sudo dmidecode`, fan is detected as a cooling device:

# dmidecode 3.2
Getting SMBIOS data from sysfs.
SMBIOS 2.7 present.
52 structures occupying 3283 bytes.
Table at 0x9C62F000.

Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
	Vendor: Insyde
	Version: F.51
	Release Date: 07/20/2015
	Address: 0xE0000
	Runtime Size: 128 kB
	ROM Size: 6144 kB
	Characteristics:
		PCI is supported
		BIOS is upgradeable
		BIOS shadowing is allowed
		Boot from CD is supported
		Selectable boot is supported
		EDD is supported
		Japanese floppy for NEC 9800 1.2 MB is supported (int 13h)
		Japanese floppy for Toshiba 1.2 MB is supported (int 13h)
		5.25"/360 kB floppy services are supported (int 13h)
		5.25"/1.2 MB floppy services are supported (int 13h)
		3.5"/720 kB floppy services are supported (int 13h)
		3.5"/2.88 MB floppy services are supported (int 13h)
		8042 keyboard services are supported (int 9h)
		CGA/mono video services are supported (int 10h)
		ACPI is supported
		USB legacy is supported
		BIOS boot specification is supported
		Targeted content distribution is supported
		UEFI is supported
	BIOS Revision: 15.81
	Firmware Revision: 78.33

Handle 0x0001, DMI type 1, 27 bytes
System Information
	Manufacturer: Hewlett-Packard
	Product Name: HP ENVY m7 Notebook PC          
	Version: 096F120022405F10000620180
	Serial Number: 6CF5077G9D
	UUID: 35464336-3730-4737-3944-d0bf9c8ecd26
	Wake-up Type: Power Switch
	SKU Number: J9K05UAR#ABA
	Family: 103C_5335KV G=N L=CON B=HP S=ENV X=Null 

Handle 0x0002, DMI type 2, 17 bytes
Base Board Information
	Manufacturer: Hewlett-Packard
	Product Name: 229D
	Version: 78.21
	Serial Number: PEWPB008J8C0NM
	Asset Tag: Type2 - Board Asset Tag
	Features:
		Board is a hosting board
		Board is replaceable
	Location In Chassis: Type2 - Board Chassis Location
	Chassis Handle: 0x0003
	Type: Motherboard
	Contained Object Handles: 0

Handle 0x0003, DMI type 3, 24 bytes
Chassis Information
	Manufacturer: Hewlett-Packard
	Type: Notebook
	Lock: Not Present
	Version: Chassis Version
	Serial Number: Chassis Serial Number
	Asset Tag: Not Specified
	Boot-up State: Safe
	Power Supply State: Safe
	Thermal State: Safe
	Security Status: None
	OEM Information: 0x0000095F
	Height: Unspecified
	Number Of Power Cords: 1
	Contained Elements: 0
	SKU Number: <BAD INDEX>

Handle 0x0004, DMI type 4, 42 bytes
Processor Information
	Socket Designation: U3E1
	Type: Central Processor
	Family: Core i7
	Manufacturer: Intel(R) Corporation
	ID: D4 06 03 00 FF FB EB BF
	Signature: Type 0, Family 6, Model 61, Stepping 4
	Flags:
		FPU (Floating-point unit on-chip)
		VME (Virtual mode extension)
		DE (Debugging extension)
		PSE (Page size extension)
		TSC (Time stamp counter)
		MSR (Model specific registers)
		PAE (Physical address extension)
		MCE (Machine check exception)
		CX8 (CMPXCHG8 instruction supported)
		APIC (On-chip APIC hardware supported)
		SEP (Fast system call)
		MTRR (Memory type range registers)
		PGE (Page global enable)
		MCA (Machine check architecture)
		CMOV (Conditional move instruction supported)
		PAT (Page attribute table)
		PSE-36 (36-bit page size extension)
		CLFSH (CLFLUSH instruction supported)
		DS (Debug store)
		ACPI (ACPI supported)
		MMX (MMX technology supported)
		FXSR (FXSAVE and FXSTOR instructions supported)
		SSE (Streaming SIMD extensions)
		SSE2 (Streaming SIMD extensions 2)
		SS (Self-snoop)
		HTT (Multi-threading)
		TM (Thermal monitor supported)
		PBE (Pending break enabled)
	Version: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
	Voltage: 1.1 V
	External Clock: 100 MHz
	Max Speed: 3000 MHz
	Current Speed: 2900 MHz
	Status: Populated, Enabled
	Upgrade: Socket BGA1168
	L1 Cache Handle: 0x0006
	L2 Cache Handle: 0x0007
	L3 Cache Handle: 0x0008
	Serial Number: To Be Filled By O.E.M.
	Asset Tag: To Be Filled By O.E.M.
	Part Number: To Be Filled By O.E.M.
	Core Count: 2
	Core Enabled: 2
	Thread Count: 4
	Characteristics:
		64-bit capable
		Multi-Core
		Hardware Thread
		Execute Protection
		Enhanced Virtualization
		Power/Performance Control

Handle 0x0005, DMI type 7, 19 bytes
Cache Information
	Socket Designation: L1 Cache
	Configuration: Enabled, Not Socketed, Level 1
	Operational Mode: Write Back
	Location: Internal
	Installed Size: 32 kB
	Maximum Size: 32 kB
	Supported SRAM Types:
		Synchronous
	Installed SRAM Type: Synchronous
	Speed: Unknown
	Error Correction Type: Parity
	System Type: Data
	Associativity: 8-way Set-associative

Handle 0x0006, DMI type 7, 19 bytes
Cache Information
	Socket Designation: L1 Cache
	Configuration: Enabled, Not Socketed, Level 1
	Operational Mode: Write Back
	Location: Internal
	Installed Size: 32 kB
	Maximum Size: 32 kB
	Supported SRAM Types:
		Synchronous
	Installed SRAM Type: Synchronous
	Speed: Unknown
	Error Correction Type: Parity
	System Type: Instruction
	Associativity: 8-way Set-associative

Handle 0x0007, DMI type 7, 19 bytes
Cache Information
	Socket Designation: L2 Cache
	Configuration: Enabled, Not Socketed, Level 2
	Operational Mode: Write Back
	Location: Internal
	Installed Size: 256 kB
	Maximum Size: 256 kB
	Supported SRAM Types:
		Synchronous
	Installed SRAM Type: Synchronous
	Speed: Unknown
	Error Correction Type: Single-bit ECC
	System Type: Unified
	Associativity: 8-way Set-associative

Handle 0x0008, DMI type 7, 19 bytes
Cache Information
	Socket Designation: L3 Cache
	Configuration: Enabled, Not Socketed, Level 3
	Operational Mode: Write Back
	Location: Internal
	Installed Size: 4096 kB
	Maximum Size: 4096 kB
	Supported SRAM Types:
		Synchronous
	Installed SRAM Type: Synchronous
	Speed: Unknown
	Error Correction Type: Multi-bit ECC
	System Type: Unified
	Associativity: 16-way Set-associative

Handle 0x0009, DMI type 8, 9 bytes
Port Connector Information
	Internal Reference Designator: J3A1
	Internal Connector Type: None
	External Reference Designator: USB
	External Connector Type: Access Bus (USB)
	Port Type: USB

Handle 0x000A, DMI type 8, 9 bytes
Port Connector Information
	Internal Reference Designator: J3A1
	Internal Connector Type: None
	External Reference Designator: USB
	External Connector Type: Access Bus (USB)
	Port Type: USB

Handle 0x000B, DMI type 8, 9 bytes
Port Connector Information
	Internal Reference Designator: J3A1
	Internal Connector Type: None
	External Reference Designator: USB
	External Connector Type: Access Bus (USB)
	Port Type: USB

Handle 0x000C, DMI type 8, 9 bytes
Port Connector Information
	Internal Reference Designator: J30
	Internal Connector Type: None
	External Reference Designator: Microphone In
	External Connector Type: Mini Jack (headphones)
	Port Type: Audio Port

Handle 0x000D, DMI type 8, 9 bytes
Port Connector Information
	Internal Reference Designator: J30
	Internal Connector Type: None
	External Reference Designator: Speaker Out
	External Connector Type: Mini Jack (headphones)
	Port Type: Audio Port

Handle 0x000E, DMI type 9, 17 bytes
System Slot Information
	Designation: PCI Express Slot 3
	Type: x1 PCI Express x1
	Current Usage: In Use
	Length: Other
	ID: 1
	Characteristics:
		PME signal is supported
		Hot-plug devices are supported
	Bus Address: 0000:00:1c.2

Handle 0x000F, DMI type 11, 5 bytes
OEM Strings
	String 1: $HP$
	String 2: LOC#ABA
	String 3: ABS 70/71 78 79 7A 7B
	String 4: CNB1 096F120022405F10000620180
	String 5: HP_Mute_LED_0_A
	String 6: OemString6
	String 7: OemString7
	String 8: OemString8

Handle 0x0010, DMI type 12, 13 bytes
System Configuration Options
	Option 1: ConfigOptions1
	Option 2: ConfigOptions2
	Option 3: ConfigOptions3
	Option 4: ConfigOptions4
	Option 5: ConfigOptions5
	Option 6: ConfigOptions6
	Option 7: ConfigOptions7
	Option 8: ConfigOptions8

Handle 0x0011, DMI type 13, 22 bytes
BIOS Language Information
	Language Description Format: Long
	Installable Languages: 5
		en|US|iso8859-1,0
		fr|CA|iso8859-1,0
		zh|TW|unicode,0
		zh|CN|unicode,0
		es|ES|iso8859-1,0
	Currently Installed Language: en|US|iso8859-1,0

Handle 0x0012, DMI type 14, 20 bytes
Group Associations
	Name: Firmware Version Info
	Items: 5
		0x002D (OEM-specific)
		0x002E (OEM-specific)
		0x002D (OEM-specific)
		0x002C (OEM-specific)
		0x0027 (OEM-specific)

Handle 0x0013, DMI type 14, 8 bytes
Group Associations
	Name: Intel(R) Silicon View Technology
	Items: 1
		0x0032 (OEM-specific)

Handle 0x0014, DMI type 15, 29 bytes
System Event Log
	Area Length: 0 bytes
	Header Start Offset: 0x0000
	Header Length: 8192 bytes
	Data Start Offset: 0x2000
	Access Method: General-purpose non-volatile data functions
	Access Address: 0x0000
	Status: Valid, Not Full
	Change Token: 0x12345678
	Header Format: OEM-specific
	Supported Log Type Descriptors: 3
	Descriptor 1: POST memory resize
	Data Format 1: None
	Descriptor 2: POST error
	Data Format 2: POST results bitmap
	Descriptor 3: Log area reset/cleared
	Data Format 3: None

Handle 0x0015, DMI type 16, 23 bytes
Physical Memory Array
	Location: System Board Or Motherboard
	Use: System Memory
	Error Correction Type: None
	Maximum Capacity: 16 GB
	Error Information Handle: No Error
	Number Of Devices: 2

Handle 0x0016, DMI type 17, 34 bytes
Memory Device
	Array Handle: 0x0015
	Error Information Handle: No Error
	Total Width: 64 bits
	Data Width: 64 bits
	Size: 4096 MB
	Form Factor: SODIMM
	Set: None
	Locator: Bottom-Slot 1(left) 
	Bank Locator: BANK 0
	Type: DDR3
	Type Detail: Synchronous
	Speed: 1600 MT/s
	Manufacturer: Hynix
	Serial Number: 04362124
	Asset Tag: 9876543210
	Part Number: HMT451S6BFR8A-PB  
	Rank: 1
	Configured Memory Speed: 1600 MT/s

Handle 0x0017, DMI type 17, 34 bytes
Memory Device
	Array Handle: 0x0015
	Error Information Handle: No Error
	Total Width: 64 bits
	Data Width: 64 bits
	Size: 8192 MB
	Form Factor: SODIMM
	Set: None
	Locator: Bottom-Slot 2(right)
	Bank Locator: BANK 2
	Type: DDR3
	Type Detail: Synchronous
	Speed: 1600 MT/s
	Manufacturer: Hynix
	Serial Number: 25485913
	Asset Tag: 9876543210
	Part Number: HMT41GS6BFR8A-PB  
	Rank: 2
	Configured Memory Speed: 1600 MT/s

Handle 0x0018, DMI type 19, 31 bytes
Memory Array Mapped Address
	Starting Address: 0x00000000000
	Ending Address: 0x002FFFFFFFF
	Range Size: 12 GB
	Physical Array Handle: 0x0015
	Partition Width: 2

Handle 0x0019, DMI type 20, 35 bytes
Memory Device Mapped Address
	Starting Address: 0x00000000000
	Ending Address: 0x000FFFFFFFF
	Range Size: 4 GB
	Physical Device Handle: 0x0016
	Memory Array Mapped Address Handle: 0x0018
	Partition Row Position: 1
	Interleave Position: 1
	Interleaved Data Depth: 1

Handle 0x001A, DMI type 20, 35 bytes
Memory Device Mapped Address
	Starting Address: 0x00000000000
	Ending Address: 0x001FFFFFFFF
	Range Size: 8 GB
	Physical Device Handle: 0x0017
	Memory Array Mapped Address Handle: 0x0018
	Partition Row Position: 1
	Interleave Position: 2
	Interleaved Data Depth: 1

Handle 0x001B, DMI type 21, 7 bytes
Built-in Pointing Device
	Type: Touch Pad
	Interface: PS/2
	Buttons: 4

Handle 0x001C, DMI type 22, 26 bytes
Portable Battery
	Location: Primary
	Manufacturer: 13-54
	Manufacture Date: ManufDate
	Serial Number: DummySerialNumber
	Name: VI04041
	Design Capacity: 41440 mWh
	Design Voltage: 14800 mV
	SBDS Version: 1.1
	Maximum Error: 1%
	SBDS Chemistry: LION
	OEM-specific Information: 0x0009070C

Handle 0x001D, DMI type 24, 5 bytes
Hardware Security
	Power-On Password Status: Not Implemented
	Keyboard Password Status: Not Implemented
	Administrator Password Status: Disabled
	Front Panel Reset Status: Not Implemented

Handle 0x001E, DMI type 26, 24 bytes
Voltage Probe
	Description: Voltage Probe Description
	Location: Unknown
	Status: Unknown
	Maximum Value: Unknown
	Minimum Value: Unknown
	Resolution: Unknown
	Tolerance: Unknown
	Accuracy: Unknown
	OEM-specific Information: 0x00008000
	Nominal Value: 0.000 V

Handle 0x001F, DMI type 27, 15 bytes
Cooling Device
	Temperature Probe Handle: 0x0020
	Type: Fan
	Status: OK
	OEM-specific Information: 0x00000000
	Nominal Speed: 8192 rpm
	Description: Cooling Device Description

Handle 0x0020, DMI type 28, 24 bytes
Temperature Probe
	Description: Temperature Probe Description
	Location: Unknown
	Status: Unknown
	Maximum Value: Unknown
	Minimum Value: Unknown
	Resolution: Unknown
	Tolerance: Unknown
	Accuracy: Unknown
	OEM-specific Information: 0x00008000
	Nominal Value: 0.0 deg C

Handle 0x0021, DMI type 32, 11 bytes
System Boot Information
	Status: No errors detected

Handle 0x0022, DMI type 39, 22 bytes
System Power Supply
	Location: OEM Define 0
	Name: OEM Define 1
	Manufacturer: OEM Define 2
	Serial Number: OEM Define 3
	Asset Tag: OEM Define 4
	Model Part Number: OEM Define 5
	Revision: OEM Define 6
	Max Power Capacity: 75 W
	Status: Not Present
	Type: Regulator
	Input Voltage Range Switching: Auto-switch
	Plugged: No
	Hot Replaceable: No

Handle 0x0023, DMI type 40, 17 bytes
Additional Information 1
	Referenced Handle: 0x000e
	Referenced Offset: 0x05
	String: PCIExpressx16
	Value: 0xaa
Additional Information 2
	Referenced Handle: 0x0000
	Referenced Offset: 0x05
	String: Compiler Version: VC 9.0
	Value: 0x00

Handle 0x0024, DMI type 41, 11 bytes
Onboard Device
	Reference Designation: Intel(R) Graphics GT2
	Type: Video
	Status: Enabled
	Type Instance: 1
	Bus Address: 0000:00:02.0

Handle 0x0025, DMI type 41, 11 bytes
Onboard Device
	Reference Designation: Intel Wireless-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 combo adapter
	Type: Other
	Status: Enabled
	Type Instance: 1
	Bus Address: 0000:08:00.0

Handle 0x0026, DMI type 41, 11 bytes
Onboard Device
	Reference Designation: Realtek PCIe GBE Family Controller
	Type: Ethernet
	Status: Enabled
	Type Instance: 1
	Bus Address: 0000:09:00.0

Handle 0x0027, DMI type 41, 11 bytes
Onboard Device
	Reference Designation: NVIDIA GeForce GT 840M
	Type: Video
	Status: Enabled
	Type Instance: 1
	Bus Address: 0000:0a:00.0

Handle 0x0028, DMI type 128, 8 bytes
OEM-specific Type
	Header and Data:
		80 08 28 00 55 AA 55 AA
	Strings:
		Oem Type 128 Test 1
		Oem Type 128 Test 2

Handle 0x0029, DMI type 129, 8 bytes
OEM-specific Type
	Header and Data:
		81 08 29 00 01 01 02 01
	Strings:
		Insyde_ASF_001
		Insyde_ASF_002

Handle 0x002A, DMI type 130, 20 bytes
OEM-specific Type
	Header and Data:
		82 14 2A 00 24 41 4D 54 01 01 01 01 01 A5 1F 02
		00 00 00 00

Handle 0x002B, DMI type 131, 64 bytes
OEM-specific Type
	Header and Data:
		83 40 2B 00 31 00 00 00 00 00 00 00 00 00 00 00
		F8 00 C3 9C 00 00 00 00 01 00 00 00 00 00 0A 00
		24 04 1E 00 00 00 00 00 C8 00 FF FF 00 00 00 05
		B1 08 00 00 26 00 00 00 76 50 72 6F 00 00 00 00

Handle 0x002C, DMI type 136, 6 bytes
OEM-specific Type
	Header and Data:
		88 06 2C 00 FF FF

Handle 0x002D, DMI type 221, 12 bytes
HP BIOS iSCSI NIC PCI and MAC Information
	NIC 1: PCI device 01:00.1, MAC address 00:02:03:00:00:00

Handle 0x002E, DMI type 221, 54 bytes
HP BIOS iSCSI NIC PCI and MAC Information
	NIC 1: PCI device 01:00.7, MAC address 00:02:03:00:00:00
	NIC 2: PCI device 00:00.2, MAC address 02:03:00:01:00:03
	NIC 3: PCI device 02:00.0, MAC address 03:00:00:00:04:05
	NIC 4: Not Installed
	NIC 5: Not Installed
	NIC 6: PCI device 09:1f.7, MAC address 00:08:00:FF:FF:FF

Handle 0x002F, DMI type 221, 26 bytes
HP BIOS iSCSI NIC PCI and MAC Information
	NIC 1: PCI device 01:00.3, MAC address 00:02:03:00:00:00
	NIC 2: PCI device 00:00.2, MAC address 00:00:00:12:00:03

Handle 0x0030, DMI type 221, 26 bytes
HP BIOS iSCSI NIC PCI and MAC Information
	NIC 1: PCI device 01:00.3, MAC address 00:02:03:00:00:00
	NIC 2: PCI device 00:00.2, MAC address FF:FF:FF:FF:00:03

Handle 0x0031, DMI type 221, 68 bytes
HP BIOS iSCSI NIC PCI and MAC Information
	NIC 1: PCI device 01:01.1, MAC address 00:02:03:00:00:00
	NIC 2: PCI device 03:00.2, MAC address FF:FF:FF:FF:FF:04
	NIC 3: PCI device ff:00.0, MAC address FF:FF:03:00:05:00
	NIC 4: Not Installed
	NIC 5: Not Installed
	NIC 6: Disabled
	NIC 7: Disabled
	NIC 8: PCI device 0a:00.0, MAC address 00:01:00:00:00:00

Handle 0x0032, DMI type 222, 14 bytes
OEM-specific Type
	Header and Data:
		DE 0E 32 00 01 99 00 03 10 01 20 02 30 03
	Strings:
		Memory Init Complete
		End of DXE Phase
		BIOS Boot Complete

Handle 0xFEFF, DMI type 127, 4 bytes
End Of Table

Troubleshooting tips and a few forum posts suggest installing extra drivers/applications for a few brands. However, there is no such known requirements for a HP Laptop.

I did find NBFC listed as a recommended tool for controlling fan speed. I tried that in the hopes, I can get my fan running.
WHile running a game, I monitored the fan status on two seperate occasions:

Here's the first one for `nbfc status`:

Service enabled		: True
Read-only		: False
Selected config name	: HP ENVY m6 Sleekbook
Temperature		: 41

Fan display name	: Fan #1
Auto control enabled	: True
Critical mode enabled	: False
Current fan speed	: -215.38
Target fan speed	: 0.00
Fan speed steps		: 13

Here's the second one:

Service enabled		: True
Read-only		: False
Selected config name	: HP ENVY m6 Sleekbook
Temperature		: 68

Fan display name	: Fan #1
Auto control enabled	: True
Critical mode enabled	: False
Current fan speed	: -215.38
Target fan speed	: 70.00
Fan speed steps		: 13

fancontrol-gui gives the error message that no pwm capable fans are found in my system.

Also, I seem to have no kernel module for fan, as indicated by the output for ` ls -l /usr/lib/modules/$(uname -r)/kernel/drivers/acpi
`:

total 72
-rw-r--r-- 1 root root 3864 Aug 16 13:28 ac.ko.xz
-rw-r--r-- 1 root root 3516 Aug 16 13:28 acpi_configfs.ko.xz
-rw-r--r-- 1 root root 4232 Aug 16 13:28 acpi_extlog.ko.xz
-rw-r--r-- 1 root root 5300 Aug 16 13:28 acpi_ipmi.ko.xz
-rw-r--r-- 1 root root 5260 Aug 16 13:28 acpi_tad.ko.xz
drwxr-xr-x 2 root root 4096 Aug 19 11:23 apei
-rw-r--r-- 1 root root 8492 Aug 16 13:28 battery.ko.xz
-rw-r--r-- 1 root root 2308 Aug 16 13:28 custom_method.ko.xz
drwxr-xr-x 2 root root 4096 Aug 19 11:23 dptf
drwxr-xr-x 2 root root 4096 Aug 19 11:23 nfit
-rw-r--r-- 1 root root 4052 Aug 16 13:28 sbshc.ko.xz
-rw-r--r-- 1 root root 6076 Aug 16 13:28 sbs.ko.xz

Here's `uname -a` in case it's useful:
Linux tardigrade 5.2.9-arch1-1-ARCH #1 SMP PREEMPT Fri Aug 16 11:29:43 UTC 2019 x86_64 GNU/Linux


I'm quite lost on what I can do get the fan working.

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#2 2019-08-25 11:34:27

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 7,321

Re: HP Envy laptop - Fan not working or detected

Most laptops do not allow you fan control from the OS, this is an intentional measure. They are controlled as needed by your EFI firmware. from the sensors output you are absolutely within normal temperature limits, so just from that there's nothing inherently wrong right now. Reproduce a "dangerous" situation repost the sensors as well as

dmesg

output

As such if they are actually not running, doing a EFI firmware update might help.

Last edited by V1del (2019-08-25 11:38:22)

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