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#1 2019-08-27 08:12:09

ben-arch
Member
Registered: 2005-12-17
Posts: 74

[Solved] BT problems - Sony WH-1000XM3 problems

First, my setup :

BT adapter : ASUS USB-BT400
Headphones - cheap chinese no name
                      - said Sony WH-1000XM3

All testing done with youtube as source and firefox as the player (and once chromium - just to make sure it's not a firefox problem).

The ASUS adapter and the chinease headphones were installed and connected as per the wiki.  Once I've seen that everything works fine, got the Sony.  And everything is NOT fine.

The chinese headphones "just work".  I power then on, they connect to the computer and that's it.

The Sony on the other hand -
- I power them on.  They connect and more or less immedetaely disconnect (even though according to the computer they are connected).  At that stage whatever is playing stop playing.  IF I CHANGE OUTPUT IN PulseAudio  Volume Control to line out - playing will resume (through line out ofcours).  No use changing again to the headphones.
- at this stage I need to disconnect and reconnect the headphones through the computer utilities, manually change PAVC playback to output to the headphones and it works.  until ....
- a short time later the audio will start to "jitter" relative to the video,  Video srtreams OK, but the sound get disconnected, delayed, till it stop (and still video is OK).  disconnecting and connecting the headphoines will sometimes solve the problems and sometime not.  Changing to line out will get me smooth sounds- through the lineout speakers :-(

Just to be sure it's not a problem in the Sony earphones, connected them to my phone, played youtube, and had no problems.

Both headphones are recogized as "Headset" on the compuer, and are "Trusted".

As BT works fine with the chinese headphones, and the Sony works fine with my phone, I'm guessing there IS some difference in the way they are configured - but I cann't think of what.

Any idea will be appreciated.

Ben

Last edited by ben-arch (2019-10-16 12:39:01)

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#2 2019-09-04 10:38:13

Dheart
Member
From: Sofia, Bulgaria
Registered: 2006-10-26
Posts: 953

Re: [Solved] BT problems - Sony WH-1000XM3 problems

It seems to be an issue with the built in microphone.

Try this: https://askubuntu.com/questions/1139404 … autoconnec

Last edited by Dheart (2019-09-04 10:39:01)


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#3 2019-09-04 14:25:53

Stellarator
Member
Registered: 2019-01-12
Posts: 23

Re: [Solved] BT problems - Sony WH-1000XM3 problems

I'm owner of WH-1000XM3. Sadly, I don't have any other devices to compare/experiment with so I was forced to make sure that I had no problems with current earphones. If you want a quick advice - try the latest BlueZ. The current (5.50 release) implementation is rather old and has some deficiencies. Ironically, A2DP sink profile is unavailable was fixed a couple commits after the release. It's strange that 5.60 (or whatever) still not released as more than a year has passed. But ... someone knows better when to release smile.

I have an internal BT adapter (Intel Centrino based). But I hope it will not matter.

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#4 2019-09-05 17:48:42

ben-arch
Member
Registered: 2005-12-17
Posts: 74

Re: [Solved] BT problems - Sony WH-1000XM3 problems

@Dheart, @Stellarator- Thank you for your ideas.

For the time - just unpaired and paired again.  As of now - seems OK.  If problem will return, I'll try the Ubuntu idea (and will report here).

Ben

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#5 2019-09-15 04:55:00

llesudb
Member
Registered: 2019-08-11
Posts: 6

Re: [Solved] BT problems - Sony WH-1000XM3 problems

@ben-arch How did the Ubuntu solution go? I have a WH-1000XM2 and have been experiencing similar problems.

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#6 2019-09-23 16:04:42

ben-arch
Member
Registered: 2005-12-17
Posts: 74

Re: [Solved] BT problems - Sony WH-1000XM3 problems

@llesudb - didn't need it.  As said - I've unpaired them and ther re-paired (using bluetoothctl).  No more disconnections, audio hiccups, whatever.  Only problem still remaining is that they will "sort of" disconnect imediately after being powered on, while the computer side still thinks they are connected.  So I disconnect/reconnect on the computer and that's it till I power them off.

The chinese no-name pair - still work perfectly.... (but have no noise cancellation capabilities and thier audio quality is far far inferior)

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#7 2019-10-01 06:52:56

llesudb
Member
Registered: 2019-08-11
Posts: 6

Re: [Solved] BT problems - Sony WH-1000XM3 problems

@ben-arch Are you saying you need to re-pair them every time you want to connect the headphones, or was it just one and done? I tried re-pairing the headphones through bluetoothctl, and I didn't have any connection issues until I powered my computer off. But after rebooting and connecting via the KDE GUI, I have the same old problems.

You think it's a problem with the KDE widget that handles Bluetooth? I'd really like to file a bug in the proper channels.

Thanks!

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#8 2019-10-04 16:47:47

ben-arch
Member
Registered: 2005-12-17
Posts: 74

Re: [Solved] BT problems - Sony WH-1000XM3 problems

-- ^ --
Just the one re-pairing.  BTW - I'm also with KDE  Don't know where the problem was/is - cause as I've said another (and much cheaper) pair is working just fine.

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#9 2019-10-16 12:55:07

ben-arch
Member
Registered: 2005-12-17
Posts: 74

Re: [Solved] BT problems - Sony WH-1000XM3 problems

Just did a full update (5.3.6, KDE 5.10), and seems that even trhe initial connection problem is eolved now.

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#10 2019-10-17 03:22:56

llesudb
Member
Registered: 2019-08-11
Posts: 6

Re: [Solved] BT problems - Sony WH-1000XM3 problems

Thanks for the info. I've filed a bug at KDE:
https://bugs.kde.org/show_bug.cgi?id=412716

However, it looks like bugs there have not been triaged in quite a few months. You should report your issue there too.

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