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#1 2020-05-13 14:58:12

croorisland
Member
Registered: 2019-07-23
Posts: 12

Gnome 3 - no sound

Hello,

These days I decided to move from cinnamon to gnome. I installed gnome package removed cinnamon and today I find out that there is no sound. When I open sound settings I see only "Dummy Output" there as an output. At the same time it looks like the pulse audio is working:

> systemctl status --user pulseaudio.service
● pulseaudio.service - Sound Service
     Loaded: loaded (/usr/lib/systemd/user/pulseaudio.service; enabled; vendor >
     Active: active (running) since Wed 2020-05-13 17:51:08 EEST; 4min 41s ago
TriggeredBy: ● pulseaudio.socket
   Main PID: 915 (pulseaudio)
     CGroup: /user.slice/user-1000.slice/user@1000.service/pulseaudio.service
             ├─915 /usr/bin/pulseaudio --daemonize=no
             └─998 /usr/lib/pulse/gsettings-helper


Any ideas, how to fix the problem ?

Thanks!

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#2 2020-05-13 15:22:06

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 21,427

Re: Gnome 3 - no sound

Post in [ code ] [ /code ] tags without the spaces

sudo fuser -v /dev/snd/*
aplay -lL
pacmd list-cards
pacmd list-sinks
dmesg | grep snd

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#3 2020-05-13 16:19:30

croorisland
Member
Registered: 2019-07-23
Posts: 12

Re: Gnome 3 - no sound

                     USER        PID ACCESS COMMAND
/dev/snd/controlC0:  myuser    917 F.... pulseaudio
/dev/snd/controlC1:  myuser    917 F.... pulseaudio
surround21
    2.1 Surround output to Front and Subwoofer speakers
surround40
    4.0 Surround output to Front and Rear speakers
surround41
    4.1 Surround output to Front, Rear and Subwoofer speakers
surround50
    5.0 Surround output to Front, Center and Rear speakers
surround51
    5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71
    7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
null
    Discard all samples (playback) or generate zero samples (capture)
samplerate
    Rate Converter Plugin Using Samplerate Library
speexrate
    Rate Converter Plugin Using Speex Resampler
jack
    JACK Audio Connection Kit
oss
    Open Sound System
pipewire
    PipeWire Sound Server
pulse
    PulseAudio Sound Server
speex
    Plugin using Speex DSP (resample, agc, denoise, echo, dereverb)
upmix
    Plugin for channel upmix (4,6,8)
vdownmix
    Plugin for channel downmix (stereo) with a simple spacialization
default
    Default ALSA Output (currently PulseAudio Sound Server)
sysdefault:CARD=SB
    HDA ATI SB, ALC887-VD Analog
    Default Audio Device
front:CARD=SB,DEV=0
    HDA ATI SB, ALC887-VD Analog
    Front speakers
surround21:CARD=SB,DEV=0
    HDA ATI SB, ALC887-VD Analog
    2.1 Surround output to Front and Subwoofer speakers
surround40:CARD=SB,DEV=0
    HDA ATI SB, ALC887-VD Analog
    4.0 Surround output to Front and Rear speakers
surround41:CARD=SB,DEV=0
    HDA ATI SB, ALC887-VD Analog
    4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=SB,DEV=0
    HDA ATI SB, ALC887-VD Analog
    5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=SB,DEV=0
    HDA ATI SB, ALC887-VD Analog
    5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=SB,DEV=0
    HDA ATI SB, ALC887-VD Analog
    7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
usbstream:CARD=SB
    HDA ATI SB
    USB Stream Output
hdmi:CARD=HDMI,DEV=0
    HDA ATI HDMI, HDMI 0
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=1
    HDA ATI HDMI, HDMI 1
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=2
    HDA ATI HDMI, HDMI 2
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=3
    HDA ATI HDMI, HDMI 3
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=4
    HDA ATI HDMI, HDMI 4
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=5
    HDA ATI HDMI, HDMI 5
    HDMI Audio Output
usbstream:CARD=HDMI
    HDA ATI HDMI
    USB Stream Output
**** List of PLAYBACK Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: ALC887-VD Analog [ALC887-VD Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
2 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_01_00.1>
	driver: <module-alsa-card.c>
	owner module: 6
	properties:
		alsa.card = "1"
		alsa.card_name = "HDA ATI HDMI"
		alsa.long_card_name = "HDA ATI HDMI at 0xfe89c000 irq 42"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:01:00.1"
		sysfs.path = "/devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1"
		device.bus = "pci"
		device.vendor.id = "1002"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
		device.product.id = "aab0"
		device.product.name = "Oland/Hainan/Cape Verde/Pitcairn HDMI Audio [Radeon HD 7000 Series]"
		device.string = "1"
		device.description = "Oland/Hainan/Cape Verde/Pitcairn HDMI Audio [Radeon HD 7000 Series]"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5900, available: no)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5700, available: no)
		output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5700, available: no)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (priority 5700, available: no)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-stereo-extra4: Digital Stereo (HDMI 5) Output (priority 5700, available: no)
		output:hdmi-surround-extra4: Digital Surround 5.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-surround71-extra4: Digital Surround 7.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-stereo-extra5: Digital Stereo (HDMI 6) Output (priority 5700, available: no)
		output:hdmi-surround-extra5: Digital Surround 5.1 (HDMI 6) Output (priority 600, available: no)
		output:hdmi-surround71-extra5: Digital Surround 7.1 (HDMI 6) Output (priority 600, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <off>
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-5: HDMI / DisplayPort 6 (priority 5400, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
    index: 1
	name: <alsa_card.pci-0000_00_14.2>
	driver: <module-alsa-card.c>
	owner module: 7
	properties:
		alsa.card = "0"
		alsa.card_name = "HDA ATI SB"
		alsa.long_card_name = "HDA ATI SB at 0xfe7f4000 irq 16"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:14.2"
		sysfs.path = "/devices/pci0000:00/0000:00:14.2/sound/card0"
		device.bus = "pci"
		device.vendor.id = "1002"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
		device.product.id = "4383"
		device.product.name = "SBx00 Azalia (Intel HDA)"
		device.form_factor = "internal"
		device.string = "0"
		device.description = "Built-in Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analog Stereo Input (priority 65, available: no)
		output:analog-stereo: Analog Stereo Output (priority 6500, available: no)
		output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6565, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <off>
	ports:
		analog-input-front-mic: Front Microphone (priority 8500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-rear-mic: Rear Microphone (priority 8200, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-linein: Line In (priority 8100, latency offset 0 usec, available: no)
			properties:
				
		analog-output-lineout: Line Out (priority 9000, latency offset 0 usec, available: no)
			properties:
				
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
1 sink(s) available.
  * index: 0
	name: <auto_null>
	driver: <module-null-sink.c>
	flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 1000
	volume: front-left: 61928 /  94% / -1.48 dB,   front-right: 61928 /  94% / -1.48 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 344 KiB
	max rewind: 344 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 2000.00 ms
	module: 17
	properties:
		device.description = "Dummy Output"
		device.class = "abstract"
		device.icon_name = "audio-card"
[    6.523462] snd_hda_intel 0000:01:00.1: Force to non-snoop mode
[    6.588741] snd_hda_codec_realtek hdaudioC0D3: autoconfig for ALC887-VD: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:line
[    6.588748] snd_hda_codec_realtek hdaudioC0D3:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    6.588751] snd_hda_codec_realtek hdaudioC0D3:    hp_outs=1 (0x1b/0x0/0x0/0x0/0x0)
[    6.588752] snd_hda_codec_realtek hdaudioC0D3:    mono: mono_out=0x0
[    6.588753] snd_hda_codec_realtek hdaudioC0D3:    inputs:
[    6.588755] snd_hda_codec_realtek hdaudioC0D3:      Front Mic=0x19
[    6.588756] snd_hda_codec_realtek hdaudioC0D3:      Rear Mic=0x18
[    6.588758] snd_hda_codec_realtek hdaudioC0D3:      Line=0x1a

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#4 2020-05-13 16:23:45

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 21,427

Re: Gnome 3 - no sound

Your cards are just disabled, the sound settings should have another tab to let you change the profile or use

pacmd set-card-profile alsa_card.pci-0000_00_14.2 output:analog-stereo+input:analog-stereo

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#5 2020-05-15 17:37:15

croorisland
Member
Registered: 2019-07-23
Posts: 12

Re: Gnome 3 - no sound

Hello! I tried this command but without success. I'm actually using the HDMI output. I've created two screen shots from Pulse Audio volume control:

d9296372-d0ad-412c-b5ad-fe2c91c4806d
6244253d-8fc7-4469-ad01-f5788d15b725

I  hope this helps to identify the problem.

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#6 2020-05-18 12:42:18

croorisland
Member
Registered: 2019-07-23
Posts: 12

Re: Gnome 3 - no sound

I also tried the following command:

pacmd set-card-profile alsa_card.pci-0000_01_00.1 output:hdmi-stereo

Still .. no sound. In gnome sound settings the "Output device" drop down is just an empty list. Maybe I miss a package, need to install something?

Last edited by croorisland (2020-05-18 12:49:53)

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#7 2020-05-20 01:58:51

lf3
Member
Registered: 2020-05-20
Posts: 2

Re: Gnome 3 - no sound

Had the same problem after last update.
In my case pacman saved my asound.conf in a file named asound.conf.pacsave
so, solved it simple by renaming that file

mv /etc/asound.conf.pacsave /etc/asound.conf

Hope it helps.

Last edited by lf3 (2020-05-20 02:01:45)

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#8 2020-05-20 12:28:40

croorisland
Member
Registered: 2019-07-23
Posts: 12

Re: Gnome 3 - no sound

I've got some progress. I have cinnamon and gnome installed - both together. When I log in into cinnamon first, then I've got sound. I can log out and then log in into gnome, I still have sound. When I log in into gnome directly - then there is no sound. The "fix" is to login first using cinnamon, then logout, then login to gnome. I guess the issue is somehow related to cinnamon?

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#9 2020-05-20 12:29:51

croorisland
Member
Registered: 2019-07-23
Posts: 12

Re: Gnome 3 - no sound

lf3 wrote:

Had the same problem after last update.
In my case pacman saved my asound.conf in a file named asound.conf.pacsave
so, solved it simple by renaming that file

mv /etc/asound.conf.pacsave /etc/asound.conf

Hope it helps.

This file does not exists on my system - either when logged in into gnome or cinnamon.

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#10 2020-05-20 12:54:43

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 21,427

Re: Gnome 3 - no sound

Install pulseaudio-alsa to have a proper config here, but that's beside the point anyway. Do you get kernel error messages regarding the HDMI? What's your output for

systool -vm amdgpu
sudo journalctl -b

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#11 2020-05-20 13:09:15

croorisland
Member
Registered: 2019-07-23
Posts: 12

Re: Gnome 3 - no sound

V1del wrote:

Install pulseaudio-alsa to have a proper config here, but that's beside the point anyway. Do you get kernel error messages regarding the HDMI? What's your output for

systool -vm amdgpu
sudo journalctl -b

I've got pulseaudio-alsa installed,but these files do not exist on my system /etc/asound.conf and /etc/asound.conf.pacsave

> systool -vm amdgpu

Module = "amdgpu"

  Attributes:
    coresize            = "5537792"
    initsize            = "0"
    initstate           = "live"
    refcnt              = "13"
    srcversion          = "1BC03FA983FB9A723703757"
    taint               = ""
    uevent              = <store method only>

  Parameters:
    abmlevel            = "0"
    aspm                = "-1"
    async_gfx_ring      = "1"
    audio               = "-1"
    bapm                = "-1"
    benchmark           = "0"
    cg_mask             = "4294967295"
    cik_support         = "0"
    compute_multipipe   = "-1"
    cwsr_enable         = "1"
    dc                  = "-1"
    dcfeaturemask       = "0"
    debug_largebar      = "0"
    deep_color          = "0"
    disable_cu          = "(null)"
    discovery           = "-1"
    disp_priority       = "0"
    dpm                 = "-1"
    emu_mode            = "0"
    exp_hw_support      = "0"
    force_asic_type     = "-1"
    forcelongtraining   = "0"
    fw_load_type        = "-1"
    gpu_recovery        = "-1"
    halt_if_hws_hang    = "0"
    hw_i2c              = "0"
    hws_gws_support     = "N"
    hws_max_conc_proc   = "8"
    ignore_crat         = "0"
    ip_block_mask       = "4294967295"
    job_hang_limit      = "0"
    lbpw                = "-1"
    lockup_timeout      = ""
    max_num_of_queues_per_device= "4096"
    mcbp                = "0"
    mes                 = "0"
    msi                 = "-1"
    noretry             = "0"
    pcie_gen2           = "-1"
    pcie_gen_cap        = "0"
    pcie_lane_cap       = "0"
    pg_mask             = "4294967295"
    ppfeaturemask       = "4294950911"
    queue_preemption_timeout_ms= "9000"
    ras_enable          = "-1"
    ras_mask            = "4294967295"
    runpm               = "-1"
    sched_hw_submission = "2"
    sched_jobs          = "32"
    sched_policy        = "0"
    sdma_phase_quantum  = "32"
    send_sigterm        = "0"
    si_support          = "1"
    smu_memory_pool_size= "0"
    test                = "0"
    virtual_display     = "(null)"
    vis_vramlimit       = "0"
    vm_block_size       = "-1"
    vm_debug            = "0"
    vm_fault_stop       = "0"
    vm_fragment_size    = "-1"
    vm_size             = "-1"
    vm_update_mode      = "-1"

  Sections:

Nothing HDMI related in messages:

sudo journalctl -b|grep error
May 20 16:00:33 my-desktop gnome-session[625]: gnome-session-binary[625]: WARNING: Falling back to non-systemd startup procedure due to error: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildExited: Process org.freedesktop.systemd1 exited with status 1
May 20 16:00:33 my-desktop gnome-session-binary[625]: WARNING: Falling back to non-systemd startup procedure due to error: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildExited: Process org.freedesktop.systemd1 exited with status 1
May 20 16:00:36 my-desktop org.gnome.Shell.desktop[876]: > Internal error:   Could not resolve keysym Invalid
May 20 16:00:48 my-desktop gnome-shell[1322]: > Internal error:   Could not resolve keysym Invalid
May 20 16:00:50 my-desktop gnome-software[1365]: not GsPlugin error g-io-error-quark:15: failed to process components/component/id[text()='archlinux.www.Arch Linux-(null)']/../pkgname/..|components/component[@type='webapp']/id[text()='archlinux.www.Arch Linux-(null)']/..|component/id[text()='archlinux.www.Arch Linux-(null)']/..: cannot parse text or number `null`
May 20 16:00:50 my-desktop gnome-software[1365]: not handling error failed for action refine: failed to process components/component/id[text()='archlinux.www.Arch Linux-(null)']/../pkgname/..|components/component[@type='webapp']/id[text()='archlinux.www.Arch Linux-(null)']/..|component/id[text()='archlinux.www.Arch Linux-(null)']/..: cannot parse text or number `null`
May 20 16:00:50 my-desktop gnome-software[1365]: not GsPlugin error g-io-error-quark:15: failed to process components/component/id[text()='archlinux.www.Arch Linux-(null)']/../pkgname/..|components/component[@type='webapp']/id[text()='archlinux.www.Arch Linux-(null)']/..|component/id[text()='archlinux.www.Arch Linux-(null)']/..: cannot parse text or number `null`
May 20 16:00:50 my-desktop gnome-software[1365]: not GsPlugin error g-io-error-quark:15: failed to process components/component/id[text()='archlinux.www.Arch Linux-(null)']/../pkgname/..|components/component[@type='webapp']/id[text()='archlinux.www.Arch Linux-(null)']/..|component/id[text()='archlinux.www.Arch Linux-(null)']/..: cannot parse text or number `null`
May 20 16:00:50 my-desktop gnome-software[1365]: not handling error failed for action refine: failed to process components/component/id[text()='archlinux.www.Arch Linux-(null)']/../pkgname/..|components/component[@type='webapp']/id[text()='archlinux.www.Arch Linux-(null)']/..|component/id[text()='archlinux.www.Arch Linux-(null)']/..: cannot parse text or number `null`
May 20 16:00:51 my-desktop brave-browser.desktop[1477]: libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
May 20 16:00:51 my-desktop brave-browser.desktop[1477]: [1477:1477:0520/160051.626769:ERROR:vaapi_wrapper.cc(482)] vaInitialize failed: unknown libva error
May 20 16:00:51 my-desktop gnome-shell[990]: libinput error: client bug: timer event6 debounce short: scheduled expiry is in the past (-5ms), your system is too slow

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#12 2020-05-27 12:50:11

croorisland
Member
Registered: 2019-07-23
Posts: 12

Re: Gnome 3 - no sound

Problem is solved when I log in using "Gnome XORG" instead just "Gnome", which is an option in GDM.

Last edited by croorisland (2020-05-27 12:50:24)

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