Video and USB signal failure

nf3rn0 · 2020-09-17 02:09:38

I am having trouble pinpointing what exactly is happening. Under medium to heavy load (gaming and some video) on the GPU the monitor and USB devices lose signal or disconnect. The screen will go black and then the monitor will show that it has been disconnected. The signal will eventually resume. This has happened a few times before over the last several years but it now has become annoying to point that I am trying to figure out exactly what is happening. I am using a USB headphone am but when the event occurs with gaming the sound still plays and the game continues (So no USB disconnect?!). Recently it happened on a YouTube video but that was a very rare occurrence.

I have no overclock or over volt set on any of the components.

Motherboard: Asrock ab350 Pro 4
CPU: Ryzen 5 2600
GPU: XFX AMD RX 580
Memory: Corsair 16GB 3000Mhz
PSU: Corsair RM750x
Monitor: ASUS 1440p 144Mhz

WM: Sway with xwayland

uname -a

Linux xxxx 5.8.8-arch1-1 #1 SMP PREEMPT Wed, 09 Sep 2020 18:59:45 +0000 x86_64 GNU/Linux

At time of occurrence dmesg and journctl does not show anything relevant to the gpu losing power but does show that usb disconnects. Can I enable a more verbose output?

[Wed Sep 16 20:34:29 2020] usb 1-2: USB disconnect, device number 15
[Wed Sep 16 20:34:29 2020] usb 2-2: USB disconnect, device number 6
[Wed Sep 16 20:34:33 2020] usb 2-2: new SuperSpeed Gen 1 USB device number 7 using xhci_hcd
[Wed Sep 16 20:34:33 2020] usb 2-2: New USB device found, idVendor=05e3, idProduct=0616, bcdDevice=22.16
[Wed Sep 16 20:34:33 2020] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:34:33 2020] usb 2-2: Product: USB3.0 Hub
[Wed Sep 16 20:34:33 2020] usb 2-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:34:33 2020] hub 2-2:1.0: USB hub found
[Wed Sep 16 20:34:33 2020] hub 2-2:1.0: 2 ports detected
[Wed Sep 16 20:34:33 2020] usb 1-2: new high-speed USB device number 18 using xhci_hcd
[Wed Sep 16 20:34:34 2020] usb 1-2: New USB device found, idVendor=05e3, idProduct=0610, bcdDevice=22.16
[Wed Sep 16 20:34:34 2020] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:34:34 2020] usb 1-2: Product: USB2.0 Hub
[Wed Sep 16 20:34:34 2020] usb 1-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:34:34 2020] hub 1-2:1.0: USB hub found
[Wed Sep 16 20:34:34 2020] hub 1-2:1.0: 2 ports detected
[Wed Sep 16 20:34:35 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:34:46 2020] usb 1-2: USB disconnect, device number 18
[Wed Sep 16 20:34:47 2020] usb 2-2: USB disconnect, device number 7
[Wed Sep 16 20:34:51 2020] usb 2-2: new SuperSpeed Gen 1 USB device number 8 using xhci_hcd
[Wed Sep 16 20:34:51 2020] usb 2-2: New USB device found, idVendor=05e3, idProduct=0616, bcdDevice=22.16
[Wed Sep 16 20:34:51 2020] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:34:51 2020] usb 2-2: Product: USB3.0 Hub
[Wed Sep 16 20:34:51 2020] usb 2-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:34:51 2020] hub 2-2:1.0: USB hub found
[Wed Sep 16 20:34:51 2020] hub 2-2:1.0: 2 ports detected
[Wed Sep 16 20:34:52 2020] usb 1-2: new high-speed USB device number 21 using xhci_hcd
[Wed Sep 16 20:34:52 2020] usb 1-2: New USB device found, idVendor=05e3, idProduct=0610, bcdDevice=22.16
[Wed Sep 16 20:34:52 2020] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:34:52 2020] usb 1-2: Product: USB2.0 Hub
[Wed Sep 16 20:34:52 2020] usb 1-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:34:52 2020] hub 1-2:1.0: USB hub found
[Wed Sep 16 20:34:52 2020] hub 1-2:1.0: 2 ports detected
[Wed Sep 16 20:34:53 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:35:02 2020] usb 1-2: USB disconnect, device number 21
[Wed Sep 16 20:35:03 2020] usb 2-2: USB disconnect, device number 8
[Wed Sep 16 20:35:07 2020] usb 2-2: new SuperSpeed Gen 1 USB device number 9 using xhci_hcd
[Wed Sep 16 20:35:07 2020] usb 2-2: New USB device found, idVendor=05e3, idProduct=0616, bcdDevice=22.16
[Wed Sep 16 20:35:07 2020] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:35:07 2020] usb 2-2: Product: USB3.0 Hub
[Wed Sep 16 20:35:07 2020] usb 2-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:35:07 2020] hub 2-2:1.0: USB hub found
[Wed Sep 16 20:35:07 2020] hub 2-2:1.0: 2 ports detected
[Wed Sep 16 20:35:08 2020] usb 1-2: new high-speed USB device number 24 using xhci_hcd
[Wed Sep 16 20:35:08 2020] usb 1-2: New USB device found, idVendor=05e3, idProduct=0610, bcdDevice=22.16
[Wed Sep 16 20:35:08 2020] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:35:08 2020] usb 1-2: Product: USB2.0 Hub
[Wed Sep 16 20:35:08 2020] usb 1-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:35:08 2020] hub 1-2:1.0: USB hub found
[Wed Sep 16 20:35:08 2020] hub 1-2:1.0: 2 ports detected
[Wed Sep 16 20:35:09 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:35:18 2020] usb 1-2: USB disconnect, device number 24
[Wed Sep 16 20:35:19 2020] usb 2-2: USB disconnect, device number 9
[Wed Sep 16 20:35:23 2020] usb 2-2: new SuperSpeed Gen 1 USB device number 10 using xhci_hcd
[Wed Sep 16 20:35:23 2020] usb 2-2: New USB device found, idVendor=05e3, idProduct=0616, bcdDevice=22.16
[Wed Sep 16 20:35:23 2020] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:35:23 2020] usb 2-2: Product: USB3.0 Hub
[Wed Sep 16 20:35:23 2020] usb 2-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:35:23 2020] hub 2-2:1.0: USB hub found
[Wed Sep 16 20:35:23 2020] hub 2-2:1.0: 2 ports detected
[Wed Sep 16 20:35:24 2020] usb 1-2: new high-speed USB device number 27 using xhci_hcd
[Wed Sep 16 20:35:24 2020] usb 1-2: New USB device found, idVendor=05e3, idProduct=0610, bcdDevice=22.16
[Wed Sep 16 20:35:24 2020] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:35:24 2020] usb 1-2: Product: USB2.0 Hub
[Wed Sep 16 20:35:24 2020] usb 1-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:35:24 2020] hub 1-2:1.0: USB hub found
[Wed Sep 16 20:35:24 2020] hub 1-2:1.0: 2 ports detected
[Wed Sep 16 20:35:25 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:35:35 2020] usb 1-2: USB disconnect, device number 27
[Wed Sep 16 20:35:36 2020] usb 2-2: USB disconnect, device number 10
[Wed Sep 16 20:35:40 2020] usb 2-2: new SuperSpeed Gen 1 USB device number 11 using xhci_hcd
[Wed Sep 16 20:35:41 2020] usb 2-2: New USB device found, idVendor=05e3, idProduct=0616, bcdDevice=22.16
[Wed Sep 16 20:35:41 2020] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:35:41 2020] usb 2-2: Product: USB3.0 Hub
[Wed Sep 16 20:35:41 2020] usb 2-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:35:41 2020] hub 2-2:1.0: USB hub found
[Wed Sep 16 20:35:41 2020] hub 2-2:1.0: 2 ports detected
[Wed Sep 16 20:35:41 2020] usb 1-2: new high-speed USB device number 30 using xhci_hcd
[Wed Sep 16 20:35:41 2020] usb 1-2: New USB device found, idVendor=05e3, idProduct=0610, bcdDevice=22.16
[Wed Sep 16 20:35:41 2020] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:35:41 2020] usb 1-2: Product: USB2.0 Hub
[Wed Sep 16 20:35:41 2020] usb 1-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:35:41 2020] hub 1-2:1.0: USB hub found
[Wed Sep 16 20:35:41 2020] hub 1-2:1.0: 2 ports detected
[Wed Sep 16 20:35:42 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:35:51 2020] usb 1-2: USB disconnect, device number 30
[Wed Sep 16 20:35:52 2020] usb 2-2: USB disconnect, device number 11
[Wed Sep 16 20:35:57 2020] usb 2-2: new SuperSpeed Gen 1 USB device number 12 using xhci_hcd
[Wed Sep 16 20:35:57 2020] usb 2-2: New USB device found, idVendor=05e3, idProduct=0616, bcdDevice=22.16
[Wed Sep 16 20:35:57 2020] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:35:57 2020] usb 2-2: Product: USB3.0 Hub
[Wed Sep 16 20:35:57 2020] usb 2-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:35:57 2020] hub 2-2:1.0: USB hub found
[Wed Sep 16 20:35:57 2020] hub 2-2:1.0: 2 ports detected
[Wed Sep 16 20:35:57 2020] usb 1-2: new high-speed USB device number 33 using xhci_hcd
[Wed Sep 16 20:35:57 2020] usb 1-2: New USB device found, idVendor=05e3, idProduct=0610, bcdDevice=22.16
[Wed Sep 16 20:35:57 2020] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Wed Sep 16 20:35:57 2020] usb 1-2: Product: USB2.0 Hub
[Wed Sep 16 20:35:57 2020] usb 1-2: Manufacturer: GenesysLogic
[Wed Sep 16 20:35:57 2020] hub 1-2:1.0: USB hub found
[Wed Sep 16 20:35:57 2020] hub 1-2:1.0: 2 ports detected
[Wed Sep 16 20:35:58 2020] audit: type=1105 audit(1600306559.005:153): pid=375610 uid=1000 auid=1000 ses=3 msg='op=PAM:session_open grantors=pam_limits,pam_unix,pam_permit acct="root" exe="/usr/bin/pkexec" hostname=? addr=? terminal=? res=success'
[Wed Sep 16 20:35:58 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad

dmesg --level=err,warn

[Wed Sep 16 17:58:48 2020] mtrr: your CPUs had inconsistent variable MTRR settings
[Wed Sep 16 17:58:48 2020] Expanded resource Reserved due to conflict with PCI Bus 0000:00
[Wed Sep 16 17:58:48 2020] nvme nvme0: missing or invalid SUBNQN field.
[Wed Sep 16 17:58:50 2020] amdgpu 0000:0a:00.0: amdgpu: Trusted Memory Zone (TMZ) feature not supported
[Wed Sep 16 17:58:50 2020] usb: port power management may be unreliable
[Wed Sep 16 17:58:51 2020] usb 3-2: config 1 has an invalid interface number: 3 but max is 2
[Wed Sep 16 17:58:51 2020] usb 3-2: config 1 has an invalid interface number: 3 but max is 2
[Wed Sep 16 17:58:51 2020] usb 3-2: config 1 has an invalid interface number: 3 but max is 2
[Wed Sep 16 17:58:51 2020] usb 3-2: config 1 has an invalid interface number: 3 but max is 2
[Wed Sep 16 17:58:51 2020] usb 3-2: config 1 has no interface number 2
[Wed Sep 16 17:58:58 2020] ext2 filesystem being mounted at /boot supports timestamps until 2038 (0x7fffffff)
[Wed Sep 16 17:58:58 2020] iwlwifi 0000:05:00.0: Direct firmware load for iwl-debug-yoyo.bin failed with error -2
[Wed Sep 16 17:58:58 2020] thermal thermal_zone0: failed to read out thermal zone (-61)
[Wed Sep 16 17:58:59 2020] iwlwifi 0000:05:00.0: FW already configured (0) - re-configuring
[Wed Sep 16 17:58:59 2020] ACPI: \: failed to evaluate _DSM (0x1001)
[Wed Sep 16 17:59:03 2020] kauditd_printk_skb: 18 callbacks suppressed
[Wed Sep 16 17:59:20 2020] kauditd_printk_skb: 17 callbacks suppressed
[Wed Sep 16 18:28:15 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 18:28:34 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 18:28:52 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 18:29:21 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:34:35 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:34:53 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:35:09 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:35:25 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:35:42 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?
[Wed Sep 16 20:35:58 2020] usb 1-2-port1: Cannot enable. Maybe the USB cable is bad?

lsusb

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 262a:9023 SAVITECH Corp. SA9023 audio controller
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 012: ID 05e3:0616 Genesys Logic, Inc. hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 046d:c338 Logitech, Inc. Gaming Keyboard G610
Bus 001 Device 003: ID 8087:0a2b Intel Corp. Bluetooth wireless interface
Bus 001 Device 033: ID 05e3:0610 Genesys Logic, Inc. Hub
Bus 001 Device 005: ID 046d:c084 Logitech, Inc. G203 Gaming Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Let me know if you require any other details.

Thank you.

Last edited by nf3rn0 (2020-09-17 02:10:26)

Lone_Wolf · 2020-09-17 09:07:05

Full dmesg / journal output please (use a pastebin client )

Also

$ lspci -k
$ lsusb -tv

Do things improve if you boot with usbcore.autosuspend=-1 as kernel boot parameter ?

nf3rn0 · 2020-09-17 17:34:38

Edit: forgot journctl

As requested.

I reproduced the signal loss again today but I have removed the USB device. See update.

dmesg with signal loss (nothing stands out to me about video signal loss)

Update:

So I have isolated the USB device that was disconnecting during the signal failure and it was the built in hub from the monitor. I disconnected that and then again reproduced the signal loss. So now there there is no loss of signal to any USB device but the signal loss to the monitor remains. I am thinking that this issue has to do with GPU and monitor sync.

A little more information:

I am gaming at 2560x1440p@144Hz. This was working about a month ago but now it is struggling to open any of the demanding games that I am playing.

It will lose signal in the menu with some; Halo MCC, GTA5.
Without Steam or Proton it happens under the Godot Engine (Third Person Demo).

I have tired reduced the refresh rate to 120Hz under Sway config but it still struggles. If I enable Freesync on the monitor this reduces the refresh rate to 60Hz and this enables me to get into some of the menu. All of this was working (better) about a month ago.

Last edited by nf3rn0 (2020-09-17 17:42:37)

Arch Linux

#1 2020-09-17 02:09:38

Video and USB signal failure

#2 2020-09-17 09:07:05

Re: Video and USB signal failure

#3 2020-09-17 17:34:38

Re: Video and USB signal failure

Board footer