You are not logged in.

#1 2021-04-07 17:02:25

altermetax
Member
Registered: 2016-03-19
Posts: 65

[Solved] Samsung printer prints error

Hi, I have a Samsung ML-1640 Series laser printer. When I print from Arch Linux, the printer's led starts blinking (as if it were printing) but it prints nothing. After several minutes of blinking, it prints an error:

INTERNAL ERROR - Incomplete Session by time out
POSITION: 0x3a57 (14935)
SYSTEM: h6fwsim_snipe/os_hook
LINE: 1060
VERSION: SPL 5.07 06-27-2006

Sometimes this does not happen, and the following error is printed (immediately, not after minutes):

INTERNAL ERROR - FALSE
POSITION: 0x768da (485594)
SYSTEM: h6fwsim_snipe/xl_pa_sim
LINE: 254
VERSION: SPL 5.07 06-27-2006

Sometimes the page is printed correctly.

This happens when printing from any program, and it happens both with the splix driver in the official repos and with the samsung-unified-driver-printer on the AUR. Also, it happens for any USB port I connect the printer to.
On Windows everything works as expected. The printer also used to work on Arch until a couple of months ago.
Please note that in the errors the "POSITION" field changes every time.

Last edited by altermetax (2021-04-08 20:22:28)

Offline

#2 2021-04-08 16:16:53

euromatlox
Member
Registered: 2017-02-10
Posts: 99

Re: [Solved] Samsung printer prints error

Do you have problems with USB sticks too (read only) ?
Some time ago I had a strange problem with some USB sticks which previously worked correctly.
I remember PSU having had some bulged electrolytic capacitors. Since I had a spare at hand, I replaced the PSU. Currently I have no problems.
You can check by voltmeter the PSU voltages you get at the moment, might give a hint. USB uses 5V, but check other voltages too.

Another 'classic' is the cable, I suppose you have tested it already ?

Offline

#3 2021-04-08 17:01:09

altermetax
Member
Registered: 2016-03-19
Posts: 65

Re: [Solved] Samsung printer prints error

I doubt it's a hardware problem, since the printer works correctly on Windows with the same computer with the same cable in the same port.
Thank you a lot for answering anyway.
Could it be some sort of race condition in recent versions of cups?

Last edited by altermetax (2021-04-08 17:05:08)

Offline

#4 2021-04-08 18:31:41

euromatlox
Member
Registered: 2017-02-10
Posts: 99

Re: [Solved] Samsung printer prints error

Who knows? Perhaps even re-install might be the cure.
You can of course do some testing by downloading older Cups from archive and downgrade.
Remember also edit pacman.conf to prevent Cups updates by mistake (to enable other system updates).

Last edited by euromatlox (2021-04-08 18:36:36)

Offline

#5 2021-04-08 19:44:40

altermetax
Member
Registered: 2016-03-19
Posts: 65

Re: [Solved] Samsung printer prints error

I reinstalled Arch yesterday both for this issue and because it was getting way too bloated, but it still didn't solve the issue.
However, I don't know how downgrading cups didn't cross my mind. I downgraded both cups and libcups and now it works.
So yeah, this issue is caused by the cups update from version 1:2.3.3op1-1 to version 1:2.3.3op2-1 which happened on Feb 2 2021 (link).
I opened an issue on the OpenPrinting cups GitHub repository: https://github.com/OpenPrinting/cups/issues/171.
Thank you euromatlox for your help smile

Offline

Board footer

Powered by FluxBB