Only external monitor is detected in grub, BIOS, xrandr, and Windows.

dtelci · 2021-06-29 14:34:31

When I start my laptop, the grub shows up on the external monitor and when I boot in to either Arch Linux or Windows, only the external monitor is detected.
Even when I go into my BIOS, it only appears on my external monitor, my internal monitor is completely blank.
Previously, when I would start my laptop, grub would open up on the internal monitor and after loading Arch Linux, the terminal would be mirrored on both the internal and external monitor.

I am sorry that I do not know what other information that I should provide you, but I will provide any additional requested information.

seth · 2021-06-29 15:42:06

Laptop model & vendor?
Does the internal output work if there's no external one attached?
Assuming it's an optimus system, did you disable one of the GPUs in the BIOS?

Please post a complete system journal (sudo journalctl -b) and the output of "lspci -k" and "xrandr --listproviders".

dtelci · 2021-06-29 16:08:36

sudo journalctl -b output: http://ix.io/3ru7
lspci -k output: http://ix.io/3ruc
xrandr --listproviders output: http://ix.io/3rud

The internal output does not work when there is no external one attached.
The laptop is a HP Spectre x360 Convertible 15-eb0xxx.
It is an optimus system but, I checked the BIOS and I do not think I even have to option to disable a GPU. Also, I only use the Intel GPU and I do not think I even have NVIDIA drivers.

seth · 2021-06-29 16:22:09

Jun 29 10:47:55 hp kernel: i915 0000:00:02.0: [drm] failed to retrieve link info, disabling eDP

There's no adjacent error and given the other symptoms the eDP might simply not respond (ie. a HW issue)
Since it's a convertible, does this happen w/ all panel positions (notebook, tablet and transitional)?

dtelci · 2021-06-29 21:57:24

I tried opening the laptop in those positions but the monitor would still not turn on.
I think this is a hardware problem, thank you for your help.

Arch Linux

#1 2021-06-29 14:34:31

Only external monitor is detected in grub, BIOS, xrandr, and Windows.

#2 2021-06-29 15:42:06

Re: Only external monitor is detected in grub, BIOS, xrandr, and Windows.

#3 2021-06-29 16:08:36

Re: Only external monitor is detected in grub, BIOS, xrandr, and Windows.

#4 2021-06-29 16:22:09

Re: Only external monitor is detected in grub, BIOS, xrandr, and Windows.

#5 2021-06-29 21:57:24

Re: Only external monitor is detected in grub, BIOS, xrandr, and Windows.

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