[SOLVED] HP Probook 440 Sometimes Restarts When Going Idle

Nimu · 2022-01-20 18:32:28

Hi,

My notebook HP Probook 440 G4 sometimes restarts when going idle. The issue is still occuring after several Kernel upgrades. I'm running I3 without a Display Manager. Could you guys give me some pointers how to debug the issue?

> uname -a

Linux milan-ntb 5.16.1-arch1-1 #1 SMP PREEMPT Sun, 16 Jan 2022 11:39:23 +0000 x86_64 GNU/Linux

> lspci -v | grep -E "VGA|3D" -A10

00:02.0 VGA compatible controller: Intel Corporation HD Graphics 620 (rev 02) (prog-if 00 [VGA controller])
	DeviceName: Onboard IGD
	Subsystem: Hewlett-Packard Company Device 822e
	Flags: bus master, fast devsel, latency 0, IRQ 130
	Memory at 1ff0000000 (64-bit, non-prefetchable) [size=16M]
	Memory at 1fe0000000 (64-bit, prefetchable) [size=256M]
	I/O ports at 5000 [size=64]
	Expansion ROM at 000c0000 [virtual] [disabled] [size=128K]
	Capabilities: <access denied>
	Kernel driver in use: i915
	Kernel modules: i915
--
01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce 930MX] (rev a2)
	Subsystem: Hewlett-Packard Company Device 822f
	Flags: bus master, fast devsel, latency 0, IRQ 134
	Memory at d2000000 (32-bit, non-prefetchable) [size=16M]
	Memory at c0000000 (64-bit, prefetchable) [size=256M]
	Memory at d0000000 (64-bit, prefetchable) [size=32M]
	I/O ports at 4000 [size=128]
	Capabilities: <access denied>
	Kernel driver in use: nvidia
	Kernel modules: nouveau, nvidia_drm, nvidia

> journalctl -b -p3

Jan 20 17:50:03 milan-ntb kernel: x86/cpu: SGX disabled by BIOS.
Jan 20 17:50:03 milan-ntb kernel: ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20210930/exoparg2-393)
Jan 20 17:50:03 milan-ntb kernel: ACPI Error: Aborting method \_TZ.GETP due to previous error (AE_AML_PACKAGE_LIMIT) (20210930/psparse-529)
Jan 20 17:50:03 milan-ntb kernel: ACPI Error: Aborting method \_TZ.CHGZ._CRT due to previous error (AE_AML_PACKAGE_LIMIT) (20210930/psparse-529)
Jan 20 17:50:03 milan-ntb kernel: ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20210930/exoparg2-393)
Jan 20 17:50:03 milan-ntb kernel: ACPI Error: Aborting method \_TZ.GETP due to previous error (AE_AML_PACKAGE_LIMIT) (20210930/psparse-529)
Jan 20 17:50:03 milan-ntb kernel: ACPI Error: Aborting method \_TZ.CHGZ._CRT due to previous error (AE_AML_PACKAGE_LIMIT) (20210930/psparse-529)
Jan 20 17:50:04 milan-ntb kernel: Bluetooth: hci0: Failed to read codec capabilities (-56)
Jan 20 17:50:04 milan-ntb kernel: Bluetooth: hci0: Failed to read codec capabilities (-56)
Jan 20 17:50:04 milan-ntb kernel: Bluetooth: hci0: Failed to read codec capabilities (-56)
Jan 20 17:50:04 milan-ntb kernel: Bluetooth: hci0: Failed to read codec capabilities (-56)
Jan 20 17:50:04 milan-ntb kernel: Bluetooth: hci0: Failed to read codec capabilities (-56)
Jan 20 17:50:04 milan-ntb kernel: Bluetooth: hci0: Failed to read codec capabilities (-56)
Jan 20 17:50:04 milan-ntb kernel: 
Jan 20 17:50:05 milan-ntb kernel: snd_hda_codec_conexant hdaudioC0D0: vmaster hook already present before cdev!
Jan 20 17:52:50 milan-ntb systemd-networkd-wait-online[1213]: Timeout occurred while waiting for network connectivity.
Jan 20 17:52:50 milan-ntb systemd[1]: Failed to start Wait for Network to be Configured.

> xset -q | grep -E "DPMS|Saver" -A3 | grep -v "Colors:"

Screen Saver:
  prefer blanking:  yes    allow exposures:  yes
  timeout:  600    cycle:  600
--
DPMS (Energy Star):
  Standby: 600    Suspend: 600    Off: 600
  DPMS is Enabled
  Monitor is On

> grep -E \(WW|EE\) /var/lib/Xorg.0.log.old

	(WW) warning, (EE) error, (NI) not implemented, (??) unknown.
[    21.802] (WW) The directory "/usr/share/fonts/misc" does not exist.
[    21.805] (WW) The directory "/usr/share/fonts/OTF" does not exist.
[    21.805] (WW) The directory "/usr/share/fonts/Type1" does not exist.
[    21.822] (WW) Open ACPI failed (/var/run/acpid.socket) (No such file or directory)
[    21.845] (WW) Warning, couldn't open module intel
[    21.845] (EE) Failed to load module "intel" (module does not exist, 0)
[    21.856] (WW) Warning, couldn't open module nouveau
[    21.856] (EE) Failed to load module "nouveau" (module does not exist, 0)
[    21.856] (WW) Warning, couldn't open module nv
[    21.856] (EE) Failed to load module "nv" (module does not exist, 0)
[    21.867] (WW) Warning, couldn't open module fbdev
[    21.867] (EE) Failed to load module "fbdev" (module does not exist, 0)
[    22.773] (WW) NVIDIA(G0): Unable to get display device for DPI computation.
[   568.839] (EE) event4  - AT Translated Set 2 keyboard: client bug: event processing lagging behind by 18ms, your system is too slow
[   568.983] (EE) client bug: timer event11 keyboard: scheduled expiry is in the past (-128ms), your system is too slow
[   568.983] (EE) event11 - SynPS/2 Synaptics TouchPad: client bug: event processing lagging behind by 33ms, your system is too slow

Thank you

Last edited by Nimu (2022-01-26 21:17:07)

Nimu · 2022-01-26 21:15:54

Didn't solve the issue, but to prevent restarts I have disabled DPMS and Screen Blanking. I can live with it.

> cat /etc/X11/xorg.conf.d/10-monitor.conf

Section "Extensions"
	Option "DPMS" "Disable"
EndSection

Section "ServerFlags"
	Option "BlankTime" "0"
EndSection

Arch Linux

#1 2022-01-20 18:32:28

[SOLVED] HP Probook 440 Sometimes Restarts When Going Idle

#2 2022-01-26 21:15:54

Re: [SOLVED] HP Probook 440 Sometimes Restarts When Going Idle

Board footer