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#1 2022-05-07 22:00:54

gevshek
Member
Registered: 2022-05-07
Posts: 10

HDD using NTFS randomly stops working

I installed Arch on my PC approximately two months ago. I have an Arch installation on my 240 GB NVMe SSD. My laptop also has an 1 TB SATA HDD with NTFS filesystem on it. I use it for games and other big files. But since a couple of days ago, a problem started occuring on my hard drive. While copying/extracting big files, installing games etc. my hard drive suddenly becomes unavailable to the system. If I try to access my hard drive using Dolphin, Dolphin just stops responding and forces me to terminate it. Same happens with any app that uses files from the hard drive and they become literally unusable. And I can't even turn off my computer because it fails to unmount the disk, forcing me to force close the laptop using the power button. But if I wait enough, the hard drive becomes available again and just continues the processes like nothing happened. I've checked the SATA cable and flex inside my computer, added lazytime flag to my fstab and even used chkdsk /f /r on an Windows recovery USB. The issue still persists and it makes my system barely usable because I can no longer install programs or do actual stuff on my hard drive. I really appreciate if you can help me.

P.S.: I didn't add any log files or stuff like that because I don't really know what should I add here. Please tell me if I need to add some logs.
P:S. 2: I checked my HDD's health with smartctl and some other tools. I'm pretty sure this is not a hardware problem.

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#2 2022-05-08 05:53:36

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

Please tell me if I need to add some logs.

The error will most likely show up in "dmesg"

Do you use ntfs3 or ntfs-3g - and does it happen w/ the other driver?

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#3 2022-05-08 06:09:34

Slithery
Forum Moderator
From: Norfolk, UK
Registered: 2013-12-01
Posts: 5,239

Re: HDD using NTFS randomly stops working

Why are you talking about two different systems and then state that you only have an issue with one of them?
That just sounds like you haven't switched off 'Windows Fast-Boot' on the relevant drive which is well-known to cause this sort of issue?


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#4 2022-05-08 06:14:38

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

My laptop also has an 1 TB SATA HDD with NTFS filesystem on it. I use it for games and other big files.

even used chkdsk /f /r on an Windows recovery USB

For clarification: is there actually a parallel windows installation on that system (the troublesome NTFS drive or anything else)?

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#5 2022-05-08 09:30:33

gevshek
Member
Registered: 2022-05-07
Posts: 10

Re: HDD using NTFS randomly stops working

seth wrote:

Do you use ntfs3 or ntfs-3g - and does it happen w/ the other driver?

I use ntfs-3g with lowntfs-3g flag on my fstab file. I didn't use the other driver because I heard that it may cause data loss and is still a bit unstable, but I'll try it.

Slithery wrote:

Why are you talking about two different systems and then state that you only have an issue with one of them?
That just sounds like you haven't switched off 'Windows Fast-Boot' on the relevant drive which is well-known to cause this sort of issue?

seth wrote:

For clarification: is there actually a parallel windows installation on that system (the troublesome NTFS drive or anything else)?

Sorry, I didn't make myself really clear about that. I use the hard drive only as a storage, Windows is not installed on it.

seth wrote:

The error will most likely show up in "dmesg"

I guess those dmesg logs are about my issue:

[ 2808.337219] pcieport 0000:00:1d.6: AER: Corrected error received: 0000:00:1d.6
[ 2808.337243] pcieport 0000:00:1d.6: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
[ 2808.337248] pcieport 0000:00:1d.6:   device [8086:a336] error status/mask=00001000/00002000
[ 2808.337255] pcieport 0000:00:1d.6:    [12] Timeout

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#6 2022-05-08 12:40:34

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

I guess those dmesg logs are about my issue:

Probably not, that's a corrected PCI bus error, though the timeout might be a sympom of the lost drive (is the SATA on 0000:00:1d.6 ?) - you want to look at earlier messages.

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#7 2022-05-09 15:49:51

gevshek
Member
Registered: 2022-05-07
Posts: 10

Re: HDD using NTFS randomly stops working

seth wrote:
I guess those dmesg logs are about my issue:

Probably not, that's a corrected PCI bus error, though the timeout might be a sympom of the lost drive (is the SATA on 0000:00:1d.6 ?) - you want to look at earlier messages.

I don't really know if those logs are about my problem but here you go, sorry if those are not related.

[ 6882.376258] INFO: task lspci:9515 blocked for more than 491 seconds.
[ 6882.376269]       Tainted: P           OE     5.17.5-zen1-1-zen #1
[ 6882.376273] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 6882.376275] task:lspci           state:D stack:    0 pid: 9515 ppid:  7348 flags:0x00000002
[ 6882.376286] Call Trace:
[ 6882.376289]  <TASK>
[ 6882.376296]  __schedule+0xaed/0x1360
[ 6882.376314]  ? __mod_lruvec_page_state+0x7d/0xc0
[ 6882.376326]  ? page_remove_rmap+0xac/0x2f0
[ 6882.376339]  schedule+0x4b/0xc0
[ 6882.376347]  rwsem_down_write_slowpath+0x1df/0x640
[ 6882.376355]  ? free_unref_page_list+0x219/0x480
[ 6882.376369]  fuse_flush+0xeb/0x260 [fuse 3d4dfce5dddfb37a4562715655514ec41a089057]
[ 6882.376395]  filp_close+0x32/0x70
[ 6882.376404]  put_files_struct.part.0+0x6e/0xd0
[ 6882.376412]  do_exit+0x327/0xb70
[ 6882.376419]  do_group_exit+0x2d/0x90
[ 6882.376424]  __x64_sys_exit_group+0x14/0x20
[ 6882.376429]  do_syscall_64+0x5c/0x80
[ 6882.376439]  ? syscall_exit_to_user_mode+0x23/0x40
[ 6882.376445]  ? do_syscall_64+0x69/0x80
[ 6882.376453]  ? exc_page_fault+0x72/0x170
[ 6882.376458]  entry_SYSCALL_64_after_hwframe+0x44/0xae
[ 6882.376466] RIP: 0033:0x7f8e4452bcc1
[ 6882.376472] RSP: 002b:00007ffd12be2c08 EFLAGS: 00000246 ORIG_RAX: 00000000000000e7
[ 6882.376479] RAX: ffffffffffffffda RBX: 00007f8e4464a510 RCX: 00007f8e4452bcc1
[ 6882.376482] RDX: 000000000000003c RSI: 00000000000000e7 RDI: 0000000000000000
[ 6882.376486] RBP: 0000000000000000 R08: ffffffffffffff80 R09: 0000000000000000
[ 6882.376489] R10: 0000000000000058 R11: 0000000000000246 R12: 00007f8e4464a510
[ 6882.376493] R13: 0000000000000000 R14: 00007f8e4464a9e8 R15: 00007f8e4464aa00
[ 6882.376499]  </TASK>

By the way, how can I assure that SATA is on 0000:001d.6?

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#8 2022-05-09 19:07:54

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

That's the fuse driver hanging in IO because the device has gone.
Maybe just post the entire log?

Edit: oh, and try the main or LTS kernel!

Last edited by seth (2022-05-09 19:08:20)

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#9 2022-05-09 19:35:04

gevshek
Member
Registered: 2022-05-07
Posts: 10

Re: HDD using NTFS randomly stops working

seth wrote:

That's the fuse driver hanging in IO because the device has gone.
Maybe just post the entire log?

Edit: oh, and try the main or LTS kernel!

Here's the entire log: https://pastebin.osuosl.org/view/d62e9f1b

I'll try the main kernel tomorrow and if that doesn't work, I'll also try the ntfs3 driver.

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#10 2022-05-09 20:13:17

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

[ 1146.590199] pcieport 0000:00:1d.6: AER: Corrected error received: 0000:00:1d.6
[ 1146.590221] pcieport 0000:00:1d.6: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
[ 1146.590226] pcieport 0000:00:1d.6:   device [8086:a336] error status/mask=00001000/00002000
[ 1146.590232] pcieport 0000:00:1d.6:    [12] Timeout               
[ 4424.776461] INFO: task lspci:5693 blocked for more than 122 seconds.
[ 4424.776466]       Tainted: P           OE     5.17.5-zen1-1-zen #1
[ 4424.776467] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 4424.776468] task:lspci           state:D stack:    0 pid: 5693 ppid:  5371 flags:0x00000002
[ 4424.776471] Call Trace:
[ 4424.776472]  <TASK>
[ 4424.776475]  __schedule+0xaed/0x1360
[ 4424.776480]  ? folio_memcg_lock+0x11/0x90
[ 4424.776484]  ? page_remove_rmap+0xac/0x2f0
[ 4424.776488]  schedule+0x4b/0xc0
[ 4424.776491]  rwsem_down_write_slowpath+0x1df/0x640
[ 4424.776494]  fuse_flush+0xeb/0x260 [fuse 3d4dfce5dddfb37a4562715655514ec41a089057]
[ 4424.776503]  filp_close+0x32/0x70
[ 4424.776506]  put_files_struct.part.0+0x6e/0xd0
[ 4424.776509]  do_exit+0x327/0xb70
[ 4424.776511]  do_group_exit+0x2d/0x90
[ 4424.776513]  __x64_sys_exit_group+0x14/0x20
[ 4424.776515]  do_syscall_64+0x5c/0x80
[ 4424.776518]  ? do_user_addr_fault+0x1e4/0x6d0
[ 4424.776520]  ? exit_to_user_mode_prepare+0x12f/0x170
[ 4424.776524]  ? exc_page_fault+0x72/0x170
[ 4424.776525]  entry_SYSCALL_64_after_hwframe+0x44/0xae
[ 4424.776528] RIP: 0033:0x7f01f3ea7cc1
[ 4424.776530] RSP: 002b:00007ffce685f448 EFLAGS: 00000246 ORIG_RAX: 00000000000000e7
[ 4424.776533] RAX: ffffffffffffffda RBX: 00007f01f3fc6510 RCX: 00007f01f3ea7cc1
[ 4424.776534] RDX: 000000000000003c RSI: 00000000000000e7 RDI: 0000000000000000
[ 4424.776535] RBP: 0000000000000000 R08: ffffffffffffff80 R09: 0000000000000000
[ 4424.776536] R10: 0000000000000058 R11: 0000000000000246 R12: 00007f01f3fc6510
[ 4424.776537] R13: 0000000000000000 R14: 00007f01f3fc69e8 R15: 00007f01f3fc6a00
[ 4424.776540]  </TASK>
[ 5389.836712] pcieport 0000:00:1d.6: AER: Corrected error received: 0000:00:1d.6
[ 5389.836738] pcieport 0000:00:1d.6: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
[ 5389.836744] pcieport 0000:00:1d.6:   device [8086:a336] error status/mask=00001000/00002000
[ 5389.836751] pcieport 0000:00:1d.6:    [12] Timeout               
[ 5400.854910] pcieport 0000:00:1d.6: AER: Corrected error received: 0000:00:1d.6
[ 5400.854930] pcieport 0000:00:1d.6: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
[ 5400.854933] pcieport 0000:00:1d.6:   device [8086:a336] error status/mask=00001000/00002000
[ 5400.854936] pcieport 0000:00:1d.6:    [12] Timeout               

When lspci works (does this coincide w/ the drive loss?):

lspci -tvnn

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#11 2022-05-09 20:39:08

gevshek
Member
Registered: 2022-05-07
Posts: 10

Re: HDD using NTFS randomly stops working

seth wrote:
[ 1146.590199] pcieport 0000:00:1d.6: AER: Corrected error received: 0000:00:1d.6
[ 1146.590221] pcieport 0000:00:1d.6: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
[ 1146.590226] pcieport 0000:00:1d.6:   device [8086:a336] error status/mask=00001000/00002000
[ 1146.590232] pcieport 0000:00:1d.6:    [12] Timeout               
[ 4424.776461] INFO: task lspci:5693 blocked for more than 122 seconds.
[ 4424.776466]       Tainted: P           OE     5.17.5-zen1-1-zen #1
[ 4424.776467] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 4424.776468] task:lspci           state:D stack:    0 pid: 5693 ppid:  5371 flags:0x00000002
[ 4424.776471] Call Trace:
[ 4424.776472]  <TASK>
[ 4424.776475]  __schedule+0xaed/0x1360
[ 4424.776480]  ? folio_memcg_lock+0x11/0x90
[ 4424.776484]  ? page_remove_rmap+0xac/0x2f0
[ 4424.776488]  schedule+0x4b/0xc0
[ 4424.776491]  rwsem_down_write_slowpath+0x1df/0x640
[ 4424.776494]  fuse_flush+0xeb/0x260 [fuse 3d4dfce5dddfb37a4562715655514ec41a089057]
[ 4424.776503]  filp_close+0x32/0x70
[ 4424.776506]  put_files_struct.part.0+0x6e/0xd0
[ 4424.776509]  do_exit+0x327/0xb70
[ 4424.776511]  do_group_exit+0x2d/0x90
[ 4424.776513]  __x64_sys_exit_group+0x14/0x20
[ 4424.776515]  do_syscall_64+0x5c/0x80
[ 4424.776518]  ? do_user_addr_fault+0x1e4/0x6d0
[ 4424.776520]  ? exit_to_user_mode_prepare+0x12f/0x170
[ 4424.776524]  ? exc_page_fault+0x72/0x170
[ 4424.776525]  entry_SYSCALL_64_after_hwframe+0x44/0xae
[ 4424.776528] RIP: 0033:0x7f01f3ea7cc1
[ 4424.776530] RSP: 002b:00007ffce685f448 EFLAGS: 00000246 ORIG_RAX: 00000000000000e7
[ 4424.776533] RAX: ffffffffffffffda RBX: 00007f01f3fc6510 RCX: 00007f01f3ea7cc1
[ 4424.776534] RDX: 000000000000003c RSI: 00000000000000e7 RDI: 0000000000000000
[ 4424.776535] RBP: 0000000000000000 R08: ffffffffffffff80 R09: 0000000000000000
[ 4424.776536] R10: 0000000000000058 R11: 0000000000000246 R12: 00007f01f3fc6510
[ 4424.776537] R13: 0000000000000000 R14: 00007f01f3fc69e8 R15: 00007f01f3fc6a00
[ 4424.776540]  </TASK>
[ 5389.836712] pcieport 0000:00:1d.6: AER: Corrected error received: 0000:00:1d.6
[ 5389.836738] pcieport 0000:00:1d.6: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
[ 5389.836744] pcieport 0000:00:1d.6:   device [8086:a336] error status/mask=00001000/00002000
[ 5389.836751] pcieport 0000:00:1d.6:    [12] Timeout               
[ 5400.854910] pcieport 0000:00:1d.6: AER: Corrected error received: 0000:00:1d.6
[ 5400.854930] pcieport 0000:00:1d.6: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
[ 5400.854933] pcieport 0000:00:1d.6:   device [8086:a336] error status/mask=00001000/00002000
[ 5400.854936] pcieport 0000:00:1d.6:    [12] Timeout               

When lspci works (does this coincide w/ the drive loss?):

lspci -tvnn

Yes, it does.

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#12 2022-05-09 20:41:53

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

Next to the other kernels you can try passing "pcie_aspm=off" to the kernel, but to be sure please also provide the lspci output (before things fall apart)

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#13 2022-05-09 20:43:56

gevshek
Member
Registered: 2022-05-07
Posts: 10

Re: HDD using NTFS randomly stops working

seth wrote:

Next to the other kernels you can try passing "pcie_aspm=off" to the kernel, but to be sure please also provide the lspci output (before things fall apart)

Sure, here it is

00:00.0 Host bridge: Intel Corporation 8th Gen Core 4-core Processor Host Bridge/DRAM Registers [Coffee Lake H] (rev 07)
00:01.0 PCI bridge: Intel Corporation 6th-10th Gen Core Processor PCIe Controller (x16) (rev 07)
00:02.0 VGA compatible controller: Intel Corporation CoffeeLake-H GT2 [UHD Graphics 630]
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
00:12.0 Signal processing controller: Intel Corporation Cannon Lake PCH Thermal Controller (rev 10)
00:14.0 USB controller: Intel Corporation Cannon Lake PCH USB 3.1 xHCI Host Controller (rev 10)
00:14.2 RAM memory: Intel Corporation Cannon Lake PCH Shared SRAM (rev 10)
00:15.0 Serial bus controller: Intel Corporation Cannon Lake PCH Serial IO I2C Controller #0 (rev 10)
00:15.1 Serial bus controller: Intel Corporation Cannon Lake PCH Serial IO I2C Controller #1 (rev 10)
00:16.0 Communication controller: Intel Corporation Cannon Lake PCH HECI Controller (rev 10)
00:17.0 SATA controller: Intel Corporation Cannon Lake Mobile PCH SATA AHCI Controller (rev 10)
00:1d.0 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #14 (rev f0)
00:1d.6 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #15 (rev f0)
00:1e.0 Communication controller: Intel Corporation Cannon Lake PCH Serial IO UART Host Controller (rev 10)
00:1f.0 ISA bridge: Intel Corporation HM470 Chipset LPC/eSPI Controller (rev 10)
00:1f.3 Audio device: Intel Corporation Cannon Lake PCH cAVS (rev 10)
00:1f.4 SMBus: Intel Corporation Cannon Lake PCH SMBus Controller (rev 10)
00:1f.5 Serial bus controller: Intel Corporation Cannon Lake PCH SPI Controller (rev 10)
01:00.0 VGA compatible controller: NVIDIA Corporation GP107M [GeForce GTX 1050 Ti Mobile] (rev a1)
01:00.1 Audio device: NVIDIA Corporation GP107GL High Definition Audio Controller (rev a1)
06:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTL8411B PCI Express Card Reader (rev 01)
06:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
07:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)

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#14 2022-05-09 20:46:45

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

seth wrote:

lspci -tvnn

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#15 2022-05-09 20:48:00

gevshek
Member
Registered: 2022-05-07
Posts: 10

Re: HDD using NTFS randomly stops working

seth wrote:
seth wrote:

lspci -tvnn

Sorry, here it is:

-[0000:00]-+-00.0  Intel Corporation 8th Gen Core 4-core Processor Host Bridge/DRAM Registers [Coffee Lake H] [8086:3e10]
           +-01.0-[01-05]--+-00.0  NVIDIA Corporation GP107M [GeForce GTX 1050 Ti Mobile] [10de:1c8c]
           |               \-00.1  NVIDIA Corporation GP107GL High Definition Audio Controller [10de:0fb9]
           +-02.0  Intel Corporation CoffeeLake-H GT2 [UHD Graphics 630] [8086:3e9b]
           +-08.0  Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model [8086:1911]
           +-12.0  Intel Corporation Cannon Lake PCH Thermal Controller [8086:a379]
           +-14.0  Intel Corporation Cannon Lake PCH USB 3.1 xHCI Host Controller [8086:a36d]
           +-14.2  Intel Corporation Cannon Lake PCH Shared SRAM [8086:a36f]
           +-15.0  Intel Corporation Cannon Lake PCH Serial IO I2C Controller #0 [8086:a368]
           +-15.1  Intel Corporation Cannon Lake PCH Serial IO I2C Controller #1 [8086:a369]
           +-16.0  Intel Corporation Cannon Lake PCH HECI Controller [8086:a360]
           +-17.0  Intel Corporation Cannon Lake Mobile PCH SATA AHCI Controller [8086:a353]
           +-1d.0-[06]--+-00.0  Realtek Semiconductor Co., Ltd. RTL8411B PCI Express Card Reader [10ec:5287]
           |            \-00.1  Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168]
           +-1d.6-[07]----00.0  Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter [168c:003e]
           +-1e.0  Intel Corporation Cannon Lake PCH Serial IO UART Host Controller [8086:a328]
           +-1f.0  Intel Corporation HM470 Chipset LPC/eSPI Controller [8086:a30d]
           +-1f.3  Intel Corporation Cannon Lake PCH cAVS [8086:a348]
           +-1f.4  Intel Corporation Cannon Lake PCH SMBus Controller [8086:a323]
           \-1f.5  Intel Corporation Cannon Lake PCH SPI Controller [8086:a324]

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#16 2022-05-09 20:55:27

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

+-1d.6-[07]----00.0  Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter [168c:003e]

I don't really see how this would kill your HDD, but can you deactivate the chip in the BIOS and see whether that stabilizes the HDD?

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#17 2022-05-09 20:59:13

gevshek
Member
Registered: 2022-05-07
Posts: 10

Re: HDD using NTFS randomly stops working

seth wrote:
+-1d.6-[07]----00.0  Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter [168c:003e]

I don't really see how this would kill your HDD, but can you deactivate the chip in the BIOS and see whether that stabilizes the HDD?

Unfortunately, there is not an option for disabling this chip on my BIOS.

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#18 2022-05-09 21:01:07

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

Does the system (vendor/model?) have a HW rfkill switch?

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#19 2022-05-09 21:04:00

gevshek
Member
Registered: 2022-05-07
Posts: 10

Re: HDD using NTFS randomly stops working

seth wrote:

Does the system (vendor/model?) have a HW rfkill switch?

The system I'm using is Acer Aspire A715-72G, and no, it does not have any hardware switches like that unfortunately.

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#20 2022-05-09 21:16:09

seth
Member
Registered: 2012-09-03
Posts: 28,813

Re: HDD using NTFS randomly stops working

Fn+F3 ?
Check rfkill whether that's a hard or soft switch.

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#21 2022-05-09 21:29:00

gevshek
Member
Registered: 2022-05-07
Posts: 10

Re: HDD using NTFS randomly stops working

seth wrote:

Fn+F3 ?
Check rfkill whether that's a hard or soft switch.

Well, turns out Fn+F2 is the combination for that. It did not affect anything but I noticed something: The problem occurs only if the Steam is open. To test this, I was copying some files and then I opened Steam and it happened right there. Any ideas about that?
Edit: Maybe it's not Steam specific, I should try with other apps using the HDD.

Last edited by gevshek (2022-05-09 21:29:46)

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