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#1 2022-06-24 14:07:23

xps13_fiend
Member
Registered: 2022-06-24
Posts: 7

[SOLVED] Dell XPS 13 9350 sound issues

I was running a minimalist install of Arch on my Dell XPS 13 for the past 4 years and audio worked perfectly. I decided to try out the archinstall scripts, as I had to replace my SSD. I've been getting no audio output from the laptop speakers since. I tried both a pipewire and pulseaudio install. PulseAudio used to work on the same kernel version, same hardware, default config.

I tried an external sound card (Sound Blaster X) both with the pipewire and pulseaudio setups and it works, so I'm assuming this is driver related. It can't be hardware related, as it was working fine just 2 days ago on a fully up to date Arch install.

I've attempted a lot of fixes based on previous threads, the Arch wiki and other distro wikis. The modprobe.d files listed below actually fixed errors that came up when trying 'alsactl restore', but with or without the error it does not fix anything. 'alsactl restore' just passes with no errors and there's no audio even after reboot.

I'm using Wayland if it matters. I feel like I'm missing some config or something. I've got all the Intel drivers I need  I'm fairly confident.

Any ideas? It seems like there are a lot of threads about this issue but none of them offer any actual resolution.

Some relevant command outputs:

[user@archlinux ~]$ sudo dmesg | grep audio
[    3.503343] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    3.675473] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC3246: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[    3.675481] snd_hda_codec_realtek hdaudioC0D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    3.675484] snd_hda_codec_realtek hdaudioC0D0:    hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[    3.675487] snd_hda_codec_realtek hdaudioC0D0:    mono: mono_out=0x0
[    3.675488] snd_hda_codec_realtek hdaudioC0D0:    inputs:
[    3.675490] snd_hda_codec_realtek hdaudioC0D0:      Headset Mic=0x19
[    3.675492] snd_hda_codec_realtek hdaudioC0D0:      Headphone Mic=0x1a
[    3.675494] snd_hda_codec_realtek hdaudioC0D0:      Internal Mic=0x12

[user@archlinux ~]$ sudo alsactl restore --debug
alsactl: init_ucm:48: ucm open '-hw:0': -6
alsactl: set_controls:1499: device='hw:0', doit=0
alsactl: set_controls:1511: card-info-id: 'PCH'
alsactl: set_controls:1546: list count: 20
alsactl: set_controls:1574: maxnumid=20 maxnumid2=20
alsactl: set_controls:1587: result code: 0
alsactl: set_controls:1499: device='hw:0', doit=1
alsactl: set_controls:1511: card-info-id: 'PCH'
alsactl: set_controls:1587: result code: 0

[user@archlinux ~]$ cat /etc/modprobe.d/modprobe.conf 
blacklist snd-intel8x0m
[user@archlinux ~]$ cat /etc/modprobe.d/alsa-base.conf 
options snd-hda-intel probe_mask=0x101

[user@archlinux ~]$ lsmod | grep snd
snd_soc_skl           217088  0
snd_soc_hdac_hda       28672  1 snd_soc_skl
snd_hda_ext_core       36864  2 snd_soc_hdac_hda,snd_soc_skl
snd_soc_sst_ipc        20480  1 snd_soc_skl
snd_soc_sst_dsp        40960  1 snd_soc_skl
snd_soc_acpi_intel_match    65536  1 snd_soc_skl
snd_soc_acpi           16384  2 snd_soc_acpi_intel_match,snd_soc_skl
snd_ctl_led            24576  0
snd_soc_core          393216  2 snd_soc_hdac_hda,snd_soc_skl
snd_compress           28672  1 snd_soc_core
snd_hda_codec_realtek   172032  1
ac97_bus               16384  1 snd_soc_core
snd_hda_codec_generic    98304  1 snd_hda_codec_realtek
snd_pcm_dmaengine      16384  1 snd_soc_core
snd_hda_intel          61440  3
snd_intel_dspcfg       36864  2 snd_hda_intel,snd_soc_skl
snd_intel_sdw_acpi     20480  1 snd_intel_dspcfg
snd_hda_codec         184320  4 snd_hda_codec_generic,snd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda
snd_hda_core          118784  7 snd_hda_codec_generic,snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_soc_hdac_hda,snd_soc_skl
snd_hwdep              16384  1 snd_hda_codec
snd_pcm               172032  7 snd_hda_intel,snd_hda_codec,snd_compress,snd_soc_core,snd_soc_skl,snd_hda_core,snd_pcm_dmaengine
ledtrig_audio          16384  4 snd_ctl_led,snd_hda_codec_generic,dell_wmi,dell_laptop
snd_timer              49152  1 snd_pcm
snd                   126976  16 snd_ctl_led,snd_hda_codec_generic,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_compress,snd_soc_core,snd_pcm
soundcore              16384  2 snd_ctl_led,snd

[user@archlinux ~]$ sudo pactl load-module module-device-restore
Connection failure: Connection refused
pa_context_connect() failed: Connection refused

Last edited by xps13_fiend (2022-07-02 08:43:35)

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#2 2022-06-24 15:41:58

dimich
Member
From: Kharkiv, Ukraine
Registered: 2009-11-03
Posts: 630

Re: [SOLVED] Dell XPS 13 9350 sound issues

$ systemctl --user status pulseaudio
$ journalctl --user -u pulseaudio
$ pulseaudio -k
$ pulseaudio -v

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#3 2022-06-24 16:04:33

xps13_fiend
Member
Registered: 2022-06-24
Posts: 7

Re: [SOLVED] Dell XPS 13 9350 sound issues

xps13_fiend wrote:

I was running a minimalist install of Arch on my Dell XPS 13 for the past 4 years and audio worked perfectly. I decided to try out the archinstall scripts, as I had to replace my SSD. I've been getting no audio output from the laptop speakers since. I tried both a pipewire and pulseaudio install. PulseAudio used to work on the same kernel version, same hardware, default config.

I tried an external sound card (Sound Blaster X) both with the pipewire and pulseaudio setups and it works, so I'm assuming this is driver related. It can't be hardware related, as it was working fine just 2 days ago on a fully up to date Arch install.

I've attempted a lot of fixes based on previous threads, the Arch wiki and other distro wikis. The modprobe.d files listed below actually fixed errors that came up when trying 'alsactl restore', but with or without the error it does not fix anything. 'alsactl restore' just passes with no errors and there's no audio even after reboot.

I'm using Wayland if it matters. I feel like I'm missing some config or something. I've got all the Intel drivers I need  I'm fairly confident.

Any ideas? It seems like there are a lot of threads about this issue but none of them offer any actual resolution.

Some relevant command outputs:

[user@archlinux ~]$ sudo dmesg | grep audio
[    3.503343] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    3.675473] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC3246: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[    3.675481] snd_hda_codec_realtek hdaudioC0D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    3.675484] snd_hda_codec_realtek hdaudioC0D0:    hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[    3.675487] snd_hda_codec_realtek hdaudioC0D0:    mono: mono_out=0x0
[    3.675488] snd_hda_codec_realtek hdaudioC0D0:    inputs:
[    3.675490] snd_hda_codec_realtek hdaudioC0D0:      Headset Mic=0x19
[    3.675492] snd_hda_codec_realtek hdaudioC0D0:      Headphone Mic=0x1a
[    3.675494] snd_hda_codec_realtek hdaudioC0D0:      Internal Mic=0x12

[user@archlinux ~]$ sudo alsactl restore --debug
alsactl: init_ucm:48: ucm open '-hw:0': -6
alsactl: set_controls:1499: device='hw:0', doit=0
alsactl: set_controls:1511: card-info-id: 'PCH'
alsactl: set_controls:1546: list count: 20
alsactl: set_controls:1574: maxnumid=20 maxnumid2=20
alsactl: set_controls:1587: result code: 0
alsactl: set_controls:1499: device='hw:0', doit=1
alsactl: set_controls:1511: card-info-id: 'PCH'
alsactl: set_controls:1587: result code: 0

[user@archlinux ~]$ cat /etc/modprobe.d/modprobe.conf 
blacklist snd-intel8x0m
[user@archlinux ~]$ cat /etc/modprobe.d/alsa-base.conf 
options snd-hda-intel probe_mask=0x101

[user@archlinux ~]$ lsmod | grep snd
snd_soc_skl           217088  0
snd_soc_hdac_hda       28672  1 snd_soc_skl
snd_hda_ext_core       36864  2 snd_soc_hdac_hda,snd_soc_skl
snd_soc_sst_ipc        20480  1 snd_soc_skl
snd_soc_sst_dsp        40960  1 snd_soc_skl
snd_soc_acpi_intel_match    65536  1 snd_soc_skl
snd_soc_acpi           16384  2 snd_soc_acpi_intel_match,snd_soc_skl
snd_ctl_led            24576  0
snd_soc_core          393216  2 snd_soc_hdac_hda,snd_soc_skl
snd_compress           28672  1 snd_soc_core
snd_hda_codec_realtek   172032  1
ac97_bus               16384  1 snd_soc_core
snd_hda_codec_generic    98304  1 snd_hda_codec_realtek
snd_pcm_dmaengine      16384  1 snd_soc_core
snd_hda_intel          61440  3
snd_intel_dspcfg       36864  2 snd_hda_intel,snd_soc_skl
snd_intel_sdw_acpi     20480  1 snd_intel_dspcfg
snd_hda_codec         184320  4 snd_hda_codec_generic,snd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda
snd_hda_core          118784  7 snd_hda_codec_generic,snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_soc_hdac_hda,snd_soc_skl
snd_hwdep              16384  1 snd_hda_codec
snd_pcm               172032  7 snd_hda_intel,snd_hda_codec,snd_compress,snd_soc_core,snd_soc_skl,snd_hda_core,snd_pcm_dmaengine
ledtrig_audio          16384  4 snd_ctl_led,snd_hda_codec_generic,dell_wmi,dell_laptop
snd_timer              49152  1 snd_pcm
snd                   126976  16 snd_ctl_led,snd_hda_codec_generic,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_compress,snd_soc_core,snd_pcm
soundcore              16384  2 snd_ctl_led,snd

[user@archlinux ~]$ sudo pactl load-module module-device-restore
Connection failure: Connection refused
pa_context_connect() failed: Connection refused
[user@archlinux ~]$ systemctl --user status pulseaudio
● pulseaudio.service - Sound Service
     Loaded: loaded (/usr/lib/systemd/user/pulseaudio.service; disabled; vendor preset: enabled)
     Active: active (running) since Fri 2022-06-24 19:01:46 EEST; 3s ago
TriggeredBy: ● pulseaudio.socket
   Main PID: 2351 (pulseaudio)
      Tasks: 7 (limit: 4230)
     Memory: 8.1M
        CPU: 81ms
     CGroup: /user.slice/user-1000.slice/user@1000.service/session.slice/pulseaudio.service
             ├─2351 /usr/bin/pulseaudio --daemonize=no --log-target=journal
             └─2355 /usr/lib/pulse/gsettings-helper

Jun 24 19:01:46 archlinux systemd[451]: Starting Sound Service...
Jun 24 19:01:46 archlinux pulseaudio[2351]: stat('/etc/pulse/default.pa.d'): No such file or directory
Jun 24 19:01:46 archlinux systemd[451]: Started Sound Service.

[masahiko@kimura ~]$ journalctl --user -u pulseaudio
Jun 24 13:51:50 kimura systemd[460]: Starting Sound Service...
Jun 24 13:51:50 kimura pulseaudio[731]: Failed to open cookie file '/home/masahiko/.config/pulse/cookie': No such file or direc>
Jun 24 13:51:50 kimura pulseaudio[731]: Failed to load authentication key '/home/masahiko/.config/pulse/cookie': No such file o>
Jun 24 13:51:50 kimura pulseaudio[731]: Failed to open cookie file '/home/masahiko/.pulse-cookie': No such file or directory
Jun 24 13:51:50 kimura pulseaudio[731]: Failed to load authentication key '/home/masahiko/.pulse-cookie': No such file or direc>
Jun 24 13:51:50 kimura pulseaudio[731]: stat('/etc/pulse/default.pa.d'): No such file or directory
Jun 24 13:51:50 kimura systemd[460]: Started Sound Service.
Jun 24 14:31:34 kimura systemd[460]: Stopping Sound Service...
Jun 24 14:31:34 kimura pulseaudio[731]: Error opening PCM device front:0: No such file or directory
Jun 24 14:31:34 kimura pulseaudio[731]: Failed to create sink input: sink is suspended.
Jun 24 14:31:34 kimura pulseaudio[731]: Lost I/O connection in module "module-gsettings"
Jun 24 14:31:34 kimura systemd[460]: Stopped Sound Service.
Jun 24 14:31:34 kimura systemd[460]: pulseaudio.service: Consumed 1.137s CPU time.
-- Boot f27fccfd35f54c188215810989e7c5e6 --
Jun 24 14:32:11 kimura systemd[460]: Starting Sound Service...
Jun 24 14:32:11 kimura pulseaudio[689]: stat('/etc/pulse/default.pa.d'): No such file or directory
Jun 24 14:32:11 kimura systemd[460]: Started Sound Service.
Jun 24 15:35:58 kimura systemd[460]: Stopping Sound Service...
Jun 24 15:35:58 kimura pulseaudio[689]: Error opening PCM device front:0: No such file or directory
Jun 24 15:35:58 kimura pulseaudio[689]: Failed to create sink input: sink is suspended.
Jun 24 15:35:58 kimura pulseaudio[689]: Lost I/O connection in module "module-gsettings"
Jun 24 15:35:58 kimura systemd[460]: Stopped Sound Service.
-- Boot b22fb0f3a60848598c36e765ee383e85 --
Jun 24 15:36:34 kimura systemd[448]: Starting Sound Service...
Jun 24 15:36:35 kimura pulseaudio[680]: stat('/etc/pulse/default.pa.d'): No such file or directory
Jun 24 15:36:35 kimura systemd[448]: Started Sound Service.

[user@archlinux ~]$ pulseaudio -k
[user@archlinux ~]$ pulseaudio -v
I: [pulseaudio] main.c: setrlimit(RLIMIT_NICE, (31, 31)) failed: Operation not permitted
I: [pulseaudio] main.c: setrlimit(RLIMIT_RTPRIO, (9, 9)) failed: Operation not permitted
I: [pulseaudio] core-util.c: Successfully gained nice level -11.
I: [pulseaudio] main.c: This is PulseAudio 16.1
I: [pulseaudio] main.c: Page size is 4096 bytes
I: [pulseaudio] main.c: Machine ID is 6eefb7c4adc548bc9f2978d9ce116de5.
I: [pulseaudio] main.c: Session ID is 2.
I: [pulseaudio] main.c: Using runtime directory /run/user/1000/pulse.
I: [pulseaudio] main.c: Using state directory /home/user/.config/pulse.
I: [pulseaudio] main.c: Using modules directory /usr/lib/pulseaudio/modules.
I: [pulseaudio] main.c: Running in system mode: no
E: [pulseaudio] pid.c: Daemon already running.
E: [pulseaudio] main.c: pa_pid_file_create() failed.

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#4 2022-06-24 16:11:09

xps13_fiend
Member
Registered: 2022-06-24
Posts: 7

Re: [SOLVED] Dell XPS 13 9350 sound issues

dimich wrote:
$ systemctl --user status pulseaudio
$ journalctl --user -u pulseaudio
$ pulseaudio -k
$ pulseaudio -v

Sorry I clicked the wrong 'Quote' link. But I had already tried just killing pulseaudio and running the verbose init. It says 'pa_pid_file_create() failed.' and yet the process does have a pid. Not sure if these are necessarily referring to the same thing but just to be clear.

[user@archlinux ~]$ pidof pulseaudio
2372

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#5 2022-06-24 16:25:36

dimich
Member
From: Kharkiv, Ukraine
Registered: 2009-11-03
Posts: 630

Re: [SOLVED] Dell XPS 13 9350 sound issues

$ ls -l /run/user/${UID}/pulse/

Also

Error opening PCM device front:0: No such file or directory

is suspicious.

$ aplay -L

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#6 2022-06-24 18:41:52

xps13_fiend
Member
Registered: 2022-06-24
Posts: 7

Re: [SOLVED] Dell XPS 13 9350 sound issues

dimich wrote:
$ ls -l /run/user/${UID}/pulse/

Also

Error opening PCM device front:0: No such file or directory

is suspicious.

$ aplay -L
[user@archlinux ~]$ ls -l /run/user/${UID}/pulse/
total 4
srwxrwxrwx 1 user user 0 Jun 24 21:47 dbus-socket
srw-rw-rw- 1 user user 0 Jun 24 21:47 native
-rw------- 1 user user 4 Jun 24 21:47 pid


[user@archlinux~]$ aplay -L
null
    Discard all samples (playback) or generate zero samples (capture)
pipewire
    PipeWire Sound Server
default:CARD=PCH
    HDA Intel PCH, ALC3246 Analog
    Default Audio Device
sysdefault:CARD=PCH
    HDA Intel PCH, ALC3246 Analog
    Default Audio Device
front:CARD=PCH,DEV=0
    HDA Intel PCH, ALC3246 Analog
    Front output / input
surround21:CARD=PCH,DEV=0
    HDA Intel PCH, ALC3246 Analog
    2.1 Surround output to Front and Subwoofer speakers
surround40:CARD=PCH,DEV=0
    HDA Intel PCH, ALC3246 Analog
    4.0 Surround output to Front and Rear speakers
surround41:CARD=PCH,DEV=0
    HDA Intel PCH, ALC3246 Analog
    4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=PCH,DEV=0
    HDA Intel PCH, ALC3246 Analog
    5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=PCH,DEV=0
    HDA Intel PCH, ALC3246 Analog
    5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=PCH,DEV=0
    HDA Intel PCH, ALC3246 Analog
    7.1 Surround output to Front, Center, Side, Rear and Woofer speakers

Last edited by xps13_fiend (2022-06-24 18:49:40)

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#7 2022-06-24 19:05:17

dimich
Member
From: Kharkiv, Ukraine
Registered: 2009-11-03
Posts: 630

Re: [SOLVED] Dell XPS 13 9350 sound issues

Isn't audio output just muted?

$ pacmd list-sinks
$ pavucontrol

Did you try to remove existing pulseaudio configuration and reinstall it?

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#8 2022-06-24 20:50:45

xps13_fiend
Member
Registered: 2022-06-24
Posts: 7

Re: [SOLVED] Dell XPS 13 9350 sound issues

dimich wrote:

Isn't audio output just muted?

$ pacmd list-sinks
$ pavucontrol

Did you try to remove existing pulseaudio configuration and reinstall it?

Well it's not muted according to the KDE app, muting and unmuting with the function key changes nothing.

[user@archlinux ~]$ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 9039
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 0
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 1
	configured latency: 0.00 ms; range is 0.50 .. 1837.50 ms
	card: 0 <alsa_card.pci-0000_00_1f.3>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC3246 Analog"
		alsa.id = "ALC3246 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xdc628000 irq 130"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "9d70"
		device.product.name = "Sunrise Point-LP HD Audio"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "352800"
		device.buffering.fragment_size = "176400"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>

Wasn't using pavucontrol but I installed it anyway. 100% on playback and output. All I can hear is faint popping sounds from the left and right speaker. That's basically the same situation as after both fresh installs of Arch with the KDE profile from 'archinstall'.

I've noticed this SUSPENDED state before. But whether the laptop has idled or not it's still suspended. There's no sound after a fresh reboot.

Last edited by xps13_fiend (2022-06-24 20:54:30)

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#9 2022-06-26 09:43:51

xps13_fiend
Member
Registered: 2022-06-24
Posts: 7

Re: [SOLVED] Dell XPS 13 9350 sound issues

Any ideas on how to fix this or does this indicate some sort of hardware failure? I tried booting a couple other distros from a USB drive with a KDE desktop environment (with pipewire and pulseaudio) and surely enough sound didn't work in the same way.

Last edited by xps13_fiend (2022-06-26 09:44:41)

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#10 2022-06-28 08:13:03

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 25,208

Re: [SOLVED] Dell XPS 13 9350 sound issues

Try disabling power saving in snd hda intel with e.g. /etc/modprobe.d/disablePowerSave.conf 

options  snd-hda-intel power_save=0

and reboot. Other than that maybe post 

amixer -c0

other than that, SUSPENDED state in pulse is normal if you are not actively playing anything back.

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#11 2022-06-30 11:12:58

xps13_fiend
Member
Registered: 2022-06-24
Posts: 7

Re: [SOLVED] Dell XPS 13 9350 sound issues

V1del wrote:

Try disabling power saving in snd hda intel with e.g. /etc/modprobe.d/disablePowerSave.conf 

options  snd-hda-intel power_save=0

and reboot. Other than that maybe post 

amixer -c0

other than that, SUSPENDED state in pulse is normal if you are not actively playing anything back.

Thanks! That actually worked! Very strange issue.

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