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UM-Li

Member

Registered: 2021-07-30

Posts: 4

Website

ASUS ROG GU502LW: Cannot Wake Up from Suspend

Symptom:

• Laptop goes into suspend for "a long time", e.g. a night.  Press the power button to try waking it up.

• The screen doesn't light up, the fan doesn't run, the lights keep blinking in the same way during suspend.  No response whatsoever.

• By this point I always have to long-press the power button for a force-shutdown.

• After reboot (actually a cold boot), everything runs noticeably slower than usual, and the fan runs faster.

• Suspend the laptop and wake it up again, and the lag would be gone until the next boot after such a force-shutdown.

Weird thing is that, if the laptop goes into suspend for just a few seconds or minutes, e.g. for the purpose of removing the lag, it can always wake up without issue.  I have to leave it alone for a "longer" time to make the issue happen.  6~7 hours typically suffice.

I've run Arch on kernels v5.9.11~5.13.6 (vanilla stable), and the issue happened with every one of these.  With some kernel versions the laptop failed to wake up in about 1 in 5 "long" suspends; with others it failed every single time, like the current v5.13.6.  But it may also be just a correlation; I haven't thought of a way to prove that kernel versions have anything to do with the issue.

Any ideas where I can get started?  Any other GU502 users who have experienced the same?

I'm putting hwinfo's output below.  Please ask if you need additional information.

Edit: GitHub Gist

Last edited by UM-Li (2021-07-30 22:41:03)

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ewaller

Administrator

From: Pasadena, CA

Registered: 2009-07-13

Posts: 19,774

Re: ASUS ROG GU502LW: Cannot Wake Up from Suspend

Questions:
Is windows installed on this system also?
How do you suspend the system?  What desktop environment are you using?  acpi?  Systemd?
Are you suspending to RAM or to Disk?  A hybrid?
If to disk, are you using a swap partition?

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UM-Li

Member

Registered: 2021-07-30

Posts: 4

Website

Re: ASUS ROG GU502LW: Cannot Wake Up from Suspend

Hi @ewaller

• Is Windows installed on this system also?
  No, there is this Arch installation only.

• How do you suspend the system?  What desktop environment are you using?
  I use KDE Plasma.  To suspend I click the suspend button, close the lid or press the power button.  All three ways have led to this issue.

• ACPI
  There are these modules running:

  $ ls -l /usr/lib/modules/$(uname -r)/kernel/drivers/acpi
  total 92
  -rw-r--r-- 1 root root  4621 Jul 28 19:21 acpi_configfs.ko.zst
  -rw-r--r-- 1 root root  4857 Jul 28 19:21 acpi_extlog.ko.zst
  -rw-r--r-- 1 root root  8096 Jul 28 19:21 acpi_ipmi.ko.zst
  -rw-r--r-- 1 root root  6882 Jul 28 19:21 acpi_pad.ko.zst
  -rw-r--r-- 1 root root  7154 Jul 28 19:21 acpi_tad.ko.zst
  drwxr-xr-x 1 root root    52 Jul 29 17:40 apei
  -rw-r--r-- 1 root root  2812 Jul 28 19:21 custom_method.ko.zst
  drwxr-xr-x 1 root root    74 Jul 29 17:40 dptf
  -rw-r--r-- 1 root root  3320 Jul 28 19:21 ec_sys.ko.zst
  drwxr-xr-x 1 root root    22 Jul 29 17:40 nfit
  -rw-r--r-- 1 root root  4004 Jul 28 19:21 platform_profile.ko.zst
  -rw-r--r-- 1 root root  5947 Jul 28 19:21 sbshc.ko.zst
  -rw-r--r-- 1 root root  7979 Jul 28 19:21 sbs.ko.zst
  -rw-r--r-- 1 root root 20789 Jul 28 19:21 video.ko.zst

  Sample acpi output:

  $ acpi -i
  Battery 0: Not charging, 100%
  Battery 0: design capacity 4799 mAh, last full capacity 4449 mAh = 92%

• Systemd
  /etc/systemd/logind.conf (there is no logind.conf.d):

  [Login]
  #NAutoVTs=6
  #ReserveVT=6
  #KillUserProcesses=no
  #KillOnlyUsers=
  #KillExcludeUsers=root
  #InhibitDelayMaxSec=5
  #UserStopDelaySec=10
  #HandlePowerKey=poweroff
  #HandleSuspendKey=suspend
  #HandleHibernateKey=hibernate
  #HandleLidSwitch=suspend
  #HandleLidSwitchExternalPower=suspend
  #HandleLidSwitchDocked=ignore
  #HandleRebootKey=reboot
  #PowerKeyIgnoreInhibited=no
  #SuspendKeyIgnoreInhibited=no
  #HibernateKeyIgnoreInhibited=no
  #LidSwitchIgnoreInhibited=yes
  #RebootKeyIgnoreInhibited=no
  #HoldoffTimeoutSec=30s
  #IdleAction=ignore
  #IdleActionSec=30min
  #RuntimeDirectorySize=10%
  #RuntimeDirectoryInodes=400k
  #RemoveIPC=yes
  #InhibitorsMax=8192
  #SessionsMax=8192

  /etc/systemd/sleep.conf:

  [Sleep]
  #AllowSuspend=yes
  #AllowHibernation=yes
  #AllowSuspendThenHibernate=yes
  #AllowHybridSleep=yes
  #SuspendMode=
  #SuspendState=mem standby freeze
  #HibernateMode=platform shutdown
  #HibernateState=disk
  #HybridSleepMode=suspend platform shutdown
  #HybridSleepState=disk
  #HibernateDelaySec=180min

  I have not manually changed either of the files above.

  $ pwd
  /etc/systemd
  $ find . -type f -name "*sleep*"
  ./sleep.conf

• Are you suspending to RAM or to Disk?  A hybrid?  Swap partition?
  To RAM.  There is no swap partition or file on this machine.

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chatdeau

Member

Registered: 2022-12-06

Posts: 1

Re: ASUS ROG GU502LW: Cannot Wake Up from Suspend

Hi there,

I'm having almost identical issues with sleep/suspend/hibernate.

While searching for solutions, I've stumbled on this thread and wanted to share a potential solution I haven't tried yet, but seems promising ; DSDT patching.

Here's a script by Scott B : GA503QR-StorageD3Enable-DSDT-Patch

I will give that a try as soon as I get the opportunity, and we might actually need to modify it (or not) for our laptops.

Mine's a ASUS ROG GL552VW

Hope it helps!