You are not logged in.

#1 2023-01-10 02:06:39

Vresod
Member
Registered: 2023-01-10
Posts: 10

[WORKAROUND] Hard drive won't show up, yet ssd does

Hello! I am installing Arch on my Acer Aspire 3 A315-56. I was having trouble with both drives showing up at first, but I switched the "SATA mode" from RAID to AHCI and the SSD began to appear.

I still am having trouble with my HDD showing up, though; I haven't been able to find anything in `journalctl` relating to it but I don't know exactly what to look for. Any help would be appreciated. Thank you in advance!

Last edited by Vresod (2023-01-11 19:54:02)

Offline

#2 2023-01-10 02:44:04

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 18,288

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Online

#3 2023-01-10 02:50:06

Vresod
Member
Registered: 2023-01-10
Posts: 10

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Offline

#4 2023-01-10 02:52:53

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 18,288

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

effin audit framework overflowing the buffer, try/post

sudo journalctl -k

instead

Online

#5 2023-01-10 02:56:29

Vresod
Member
Registered: 2023-01-10
Posts: 10

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Offline

#6 2023-01-10 08:06:42

d.ALT
Member
Registered: 2019-05-10
Posts: 577

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Jan 10 02:05:37 archiso kernel: nvme nvme0: failed to set APST feature (2)

https://wiki.archlinux.org/title/Talk:S … _patch_v.2


<49,17,III,I>    Fama di loro il mondo esser non lassa;
<50,17,III,I>    misericordia e giustizia li sdegna:
<51,17,III,I>    non ragioniam di lor, ma guarda e passa.

Offline

#7 2023-01-10 08:43:36

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 18,288

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

That's the SDD and I'd assume that issue to not be generally fatal. Why do you think there should be a HDD? Every online source for various forms of Aspire 3 I find shows they only have an SSD:

https://www.acer.com/de-de/laptops/aspi … .HS5EG.00G
https://www.acer.com/ac/de/DE/content/m … .HS5EV.01S

Online

#8 2023-01-10 11:11:40

Vresod
Member
Registered: 2023-01-10
Posts: 10

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

I had a 1 TB HDD installed, and it shows up in Windows

Last edited by Vresod (2023-01-10 11:12:16)

Offline

#9 2023-01-10 11:25:24

d.ALT
Member
Registered: 2019-05-10
Posts: 577

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Vresod wrote:

I had a 1 TB HDD installed, and it shows up in Windows

Your journalctl's output is reporting 1*nvme and 1*external_USB only:

[...]

Jan 10 02:05:37 archiso kernel: nvme nvme0: 8/0/0 default/read/poll queues
Jan 10 02:05:37 archiso kernel:  nvme0n1: p1 p2 p3 p4

[...]

Jan 10 02:05:37 archiso kernel: usb 1-4: new high-speed USB device number 4 using xhci_hcd
Jan 10 02:05:37 archiso kernel: usb 1-4: New USB device found, idVendor=13fe, idProduct=6300, bcdDevice= 1.10
Jan 10 02:05:37 archiso kernel: usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Jan 10 02:05:37 archiso kernel: usb 1-4: Product: USB DISK 3.0
Jan 10 02:05:37 archiso kernel: usb 1-4: Manufacturer:         
Jan 10 02:05:37 archiso kernel: usb 1-4: SerialNumber: 070006319D2A3C04
Jan 10 02:05:37 archiso kernel: usb-storage 1-4:1.0: USB Mass Storage device detected
Jan 10 02:05:37 archiso kernel: scsi host2: usb-storage 1-4:1.0
Jan 10 02:05:37 archiso kernel: usbcore: registered new interface driver usb-storage
Jan 10 02:05:37 archiso kernel: usbcore: registered new interface driver uas

[...]

Jan 10 02:05:37 archiso kernel: scsi 2:0:0:0: Direct-Access              USB DISK 3.0     PMAP PQ: 0 ANSI: 6
Jan 10 02:05:37 archiso kernel: sd 2:0:0:0: [sda] 241975296 512-byte logical blocks: (124 GB/115 GiB)
Jan 10 02:05:37 archiso kernel: sd 2:0:0:0: [sda] Write Protect is off
Jan 10 02:05:37 archiso kernel: sd 2:0:0:0: [sda] Mode Sense: 45 00 00 00
Jan 10 02:05:37 archiso kernel: sd 2:0:0:0: [sda] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
Jan 10 02:05:37 archiso kernel:  sda: sda1
Jan 10 02:05:37 archiso kernel: sd 2:0:0:0: [sda] Attached SCSI removable disk

[...]

Could you provide us a screenshot of Windows' Disk Management? Upload the image somewhere over the Web and post here its link.


<49,17,III,I>    Fama di loro il mondo esser non lassa;
<50,17,III,I>    misericordia e giustizia li sdegna:
<51,17,III,I>    non ragioniam di lor, ma guarda e passa.

Offline

#10 2023-01-10 23:14:33

Vresod
Member
Registered: 2023-01-10
Posts: 10

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

https://i.imgur.com/LmP7Aub.png

Sorry for the wait! Disk 1 which contains the partition assigned to drive letter `D:` is the one that does not show up.

moderator edit -- replaced oversized image with link.
Pasting pictures and code

Last edited by 2ManyDogs (2023-01-10 23:20:14)

Offline

#11 2023-01-10 23:44:21

Slithery
Administrator
From: Norfolk, UK
Registered: 2013-12-01
Posts: 5,776

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Vresod wrote:

Sorry for the wait! Disk 1 which contains the partition assigned to drive letter `D:` is the one that does not show up.

That's because it's your external USB drive.
You don't have an internal HD.....


No, it didn't "fix" anything. It just shifted the brokeness one space to the right. - jasonwryan
Closing -- for deletion; Banning -- for muppetry. - jasonwryan

aur - dotfiles

Offline

#12 2023-01-10 23:55:34

Vresod
Member
Registered: 2023-01-10
Posts: 10

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

No, `D:` is the internal HDD I had installed after I purchased it. I did not have the USB drive inserted when I took the screenshot.

Offline

#13 2023-01-11 03:48:48

topcat01
Member
Registered: 2019-09-17
Posts: 66

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

How does the second drive show up in the BIOS setup?

Offline

#14 2023-01-11 04:16:33

Vresod
Member
Registered: 2023-01-10
Posts: 10

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

https://i.imgur.com/h9htUh5.jpg

Sorry for the awful image; I can't screenshot inside the BIOS. I believe it is still readable. I covered up information that I think would make my machine individually identifiable; if any of it is potentially needed to solve the issue, I will gladly uncensor it.

The SSD shows up as HDD0 here, and the HDD that doesn't show up is HDD1.

Offline

#15 2023-01-11 04:32:24

topcat01
Member
Registered: 2019-09-17
Posts: 66

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

The picture is fine, thanks! I'm assuming that if you boot from the Arch ISO even then the 1 TB disk does not show up?

Last edited by topcat01 (2023-01-11 04:41:05)

Offline

#16 2023-01-11 04:37:58

topcat01
Member
Registered: 2019-09-17
Posts: 66

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Please verify that secure boot is off (shouldn't matter but can't hurt to try) and any "fast boot" feature is turned off in the BIOS.

Offline

#17 2023-01-11 04:45:01

Vresod
Member
Registered: 2023-01-10
Posts: 10

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

topcat01 wrote:

The picture is fine, thanks! I'm assuming that if you boot from the Arch ISO even then the 1 TB disk does not show up?

It does not, no

Offline

#18 2023-01-11 04:46:41

Vresod
Member
Registered: 2023-01-10
Posts: 10

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

topcat01 wrote:

Please verify that secure boot is off (shouldn't matter but can't hurt to try) and any "fast boot" feature is turned off in the BIOS.

They are off, still doesn't show up. I should also add I tried the Pop!_OS installation environment and the drive didn't show up there either.

Offline

#19 2023-01-11 04:49:35

topcat01
Member
Registered: 2019-09-17
Posts: 66

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

There is something funny going on in BIOS (and Windows is sometimes known to work funny so it cancels out). Is it possible to update the firmware safely?

I'm rather intrigued by this so I looked around a bit. It seems it's a known problem in some Acer laptops. Essentially a firmware incompatibility of some sort with Linux. Sorry, out of ideas at the moment.

Last edited by topcat01 (2023-01-11 04:55:08)

Offline

#20 2023-01-11 07:44:04

d.ALT
Member
Registered: 2019-05-10
Posts: 577

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Vresod wrote:

I am installing Arch on my Acer Aspire 3 A315-56

Acer Aspire 3 A315-56 internal storage not showing up

(damn... cool The Wiki is 42 )

Last edited by d.ALT (2023-01-11 07:45:53)


<49,17,III,I>    Fama di loro il mondo esser non lassa;
<50,17,III,I>    misericordia e giustizia li sdegna:
<51,17,III,I>    non ragioniam di lor, ma guarda e passa.

Offline

#21 2023-01-11 08:29:31

topcat01
Member
Registered: 2019-09-17
Posts: 66

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Wow that is quite an amazing workaround! Does it work?

Offline

#22 2023-01-11 08:37:17

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 18,288

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

That reads weird, this must have gotten fixed by a firmware update hopefully?

Online

#23 2023-01-11 19:51:11

Vresod
Member
Registered: 2023-01-10
Posts: 10

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Suspending the system brings the drive back! I will wait patiently for an actual fix and use the workaround in the linked arch wiki page in the meantime. Thank you so much!

Offline

#24 2023-01-11 19:53:20

d.ALT
Member
Registered: 2019-05-10
Posts: 577

Re: [WORKAROUND] Hard drive won't show up, yet ssd does

Vresod wrote:

Suspending the system brings the drive back! I will wait patiently for an actual fix and use the workaround in the linked arch wiki page in the meantime. Thank you so much!

Great!!

Please, remember to add [SOLVED] (or [WORKAROUND]) by editing the title of your 1st post.

Last edited by d.ALT (2023-01-11 19:53:34)


<49,17,III,I>    Fama di loro il mondo esser non lassa;
<50,17,III,I>    misericordia e giustizia li sdegna:
<51,17,III,I>    non ragioniam di lor, ma guarda e passa.

Offline

Board footer

Powered by FluxBB