Arch Linux

vgx.13

Member

Registered: 2023-06-09

Posts: 8

Crash when connecting power cable

Hello,

I've had a problem with my new Arch installation since this morning. For information, my computer is an Asus Rog Strix G17 from last year.

This morning I switched on my computer (in battery mode) and noticed that the battery indicator LED was constantly lit in orange when normally it follows the following principle:

- Connected charged -> white
- Connected on charge -> orange
- On battery -> off
- On low battery -> flashing orange

The backlighting on the keyboard also seems to be degraded (on the left it's dark, on the right it's bright).

The problem got worse when I plugged in the power cable: the screen goes blank, the activity LED flashes white and the battery LED remains orange (white if charged).

Impossible to switch to TTY, or force a reboot via the magic keys.
I have to unplug the cable, forcibly turn off the computer, wait, and restart it by forcing entry into UEFI.
As my system is encrypted, this reboot method risks corrupting everything.

I can't boot with the cable plugged in, and sometimes when I try to boot the battery LED flickers orange, the backlight comes on and then everything goes out.

Can you help me debug this? Hopefully it's not a hardware problem...

[UPDATE]

I only have Arch... no dual boot.
I can't update the BIOS because it asks me to plug in the power cable... but I'm having the same problem with the BIOS interface.
Even when I deactivate the keyboard backlighting, the left-hand part of the keyboard remains slightly active (forming a gradient). I'm beginning to think that a power supply component is failing...
Is there still a chance that the problem is software?
Especially as the computer hasn't suffered any shocks and hasn't been dropped...

Last edited by vgx.13 (2023-06-09 22:36:41)

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 76,233

Re: Crash when connecting power cable

Can you help me debug this? Hopefully it's not a hardware problem...

Boot some live distro (grml, ubuntu, …) or even BeOS/Haiku and see whether the behavior is identical.
Check whether there're BIOS/UEFI updates available for the system.

From your wondering about the HW condition I'll assume that there's NOT a parallel windows installation?

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vgx.13

Member

Registered: 2023-06-09

Posts: 8

Re: Crash when connecting power cable

I've tried it on a LiveUSB grml and I have exactly the same problem. I'm going to try a BIOS update.

Last edited by vgx.13 (2023-06-09 22:36:22)