Complete system crash when playing video games

SozDIN · 2023-07-31 20:23:14

Hey,

I've been trying several other outlets to solve my problem, but I just can't find a solution that fits my problem.
The issue is that when gaming, eventually, not just the games, but the whole system will crash. This issue did not happen until about ~ 2-3 weeks ago.

This crash starts with a weird slowing down of the game, alarming me to it and usually giving me enough time to save. Then, the audio will glitch out.
After about 1-2 minutes, the complete OS is frozen. I can no longer do anything, forcing me to restart.
These problems show with relative intense games, such as Anno 1800 and Red Dead Redemption 2. I use Steam and Proton Experimental for these.

So far I've tried:
1. Completely reformatting my drive and reinstalling Arch entirely
2. Tried memtest86, nothing reported as wrong
3. Changed Steam launch options to RADV_DEBUG=syncshaders %command%
4. Switched kernel to LTS, no change here
5. Update my firmware using fwupd

Here's my specs:
Kernel: 6.1.39-1-lts
CPU: AMD Ryzen 5 3600X (12) @ 3.800GHz
GPU: AMD ATI Radeon RX 6800
RAM: 16 GB

Here's the journalctl of my last time I played Anno 1800, leading in a complete system crash.
I started playing Anno around 20:26.

name of display: :0.0
display: :0  screen: 0
direct rendering: Yes
Extended renderer info (GLX_MESA_query_renderer):
    Vendor: AMD (0x1002)
    Device: AMD Radeon RX 6800 (navi21, LLVM 15.0.7, DRM 3.49, 6.1.39-1-lts) (0x73bf)
    Version: 23.1.4
    Accelerated: yes
    Video memory: 16384MB
    Unified memory: no
    Preferred profile: core (0x1)
    Max core profile version: 4.6
    Max compat profile version: 4.6
    Max GLES1 profile version: 1.1
    Max GLES[23] profile version: 3.2
Memory info (GL_ATI_meminfo):
    VBO free memory - total: 15848 MB, largest block: 15848 MB
    VBO free aux. memory - total: 7910 MB, largest block: 7910 MB
    Texture free memory - total: 15848 MB, largest block: 15848 MB
    Texture free aux. memory - total: 7910 MB, largest block: 7910 MB
    Renderbuffer free memory - total: 15848 MB, largest block: 15848 MB
    Renderbuffer free aux. memory - total: 7910 MB, largest block: 7910 MB
Memory info (GL_NVX_gpu_memory_info):
    Dedicated video memory: 16384 MB
    Total available memory: 24341 MB
    Currently available dedicated video memory: 15848 MB
OpenGL vendor string: AMD
OpenGL renderer string: AMD Radeon RX 6800 (navi21, LLVM 15.0.7, DRM 3.49, 6.1.39-1-lts)
OpenGL core profile version string: 4.6 (Core Profile) Mesa 23.1.4
OpenGL core profile shading language version string: 4.60
OpenGL core profile context flags: (none)
OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.1.4
OpenGL shading language version string: 4.60
OpenGL context flags: (none)
OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 23.1.4
OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20

Any help and pointers would be greatly appreciated. I've only been using Arch for about two months, so please understand that I might need a bit more hand-holding.

Hope that whoever reading this is having a good week!

Last edited by SozDIN (2023-07-31 21:00:20)

seth · 2023-07-31 20:36:35

Please use [code][/code] tags, not "quote" tags. Edit your post in this regard.

Do you play that game from an optical disc?

Jul 31 20:26:00 danielpc kernel: sr 4:0:0:0: [sr0] scsi3-mmc drive: 48x/12x writer dvd-ram cd/rw xa/form2 cdda tray
Jul 31 20:26:00 danielpc kernel: sr 4:0:0:0: Attached scsi CD-ROM sr0
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#2 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_OK cmd_age=0s
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#2 Sense Key : Not Ready [deferred] 
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#2 Add. Sense: Medium not present - tray closed
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#2 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
Jul 31 20:27:22 danielpc kernel: I/O error, dev sr0, sector 0 op 0x0:(READ) flags 0x80700 phys_seg 3 prio class 2
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#4 unaligned transfer
Jul 31 20:27:22 danielpc kernel: I/O error, dev sr0, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
Jul 31 20:27:22 danielpc kernel: Buffer I/O error on dev sr0, logical block 0, async page read
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#6 unaligned transfer
Jul 31 20:27:22 danielpc kernel: I/O error, dev sr0, sector 1 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
Jul 31 20:27:22 danielpc kernel: Buffer I/O error on dev sr0, logical block 1, async page read
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#7 unaligned transfer
Jul 31 20:27:22 danielpc kernel: I/O error, dev sr0, sector 2 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
Jul 31 20:27:22 danielpc kernel: Buffer I/O error on dev sr0, logical block 2, async page read
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#14 unaligned transfer
Jul 31 20:27:22 danielpc kernel: I/O error, dev sr0, sector 3 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
Jul 31 20:27:22 danielpc kernel: Buffer I/O error on dev sr0, logical block 3, async page read
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#15 unaligned transfer
Jul 31 20:27:22 danielpc kernel: I/O error, dev sr0, sector 4 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
Jul 31 20:27:22 danielpc kernel: Buffer I/O error on dev sr0, logical block 4, async page read
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#16 unaligned transfer
Jul 31 20:27:22 danielpc kernel: I/O error, dev sr0, sector 5 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
Jul 31 20:27:22 danielpc kernel: Buffer I/O error on dev sr0, logical block 5, async page read
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#17 unaligned transfer
Jul 31 20:27:22 danielpc kernel: I/O error, dev sr0, sector 6 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
Jul 31 20:27:22 danielpc kernel: Buffer I/O error on dev sr0, logical block 6, async page read
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#18 unaligned transfer
Jul 31 20:27:22 danielpc kernel: I/O error, dev sr0, sector 7 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
Jul 31 20:27:22 danielpc kernel: Buffer I/O error on dev sr0, logical block 7, async page read
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#13 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_OK cmd_age=0s
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#13 Sense Key : Not Ready [deferred] 
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#13 Add. Sense: Medium not present - tray closed
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#13 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
Jul 31 20:27:27 danielpc kernel: I/O error, dev sr0, sector 0 op 0x0:(READ) flags 0x80700 phys_seg 3 prio class 2
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#14 unaligned transfer
Jul 31 20:27:27 danielpc kernel: Buffer I/O error on dev sr0, logical block 0, async page read
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#15 unaligned transfer
Jul 31 20:27:27 danielpc kernel: Buffer I/O error on dev sr0, logical block 1, async page read
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#19 unaligned transfer
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#20 unaligned transfer
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#21 unaligned transfer
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#22 unaligned transfer
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#23 unaligned transfer
Jul 31 20:27:27 danielpc kernel: sr 4:0:0:0: [sr0] tag#31 unaligned transfer

FYI: please don't copy and paste out of the pager, redirect the journal into a file or a pastebin service (1st link below)

SozDIN · 2023-07-31 20:40:17

Thank you for letting me know. I've updated the OP.
I do not play it on an optical disk at all. In fact, I don't even use it, ever. This isn't the only journalctl where this error showed up, and I have been meaning to remove it tomorrow entirely because of it.

seth · 2023-07-31 20:47:19

More like

sudo journalctl -b | curl -F 'file=@-' 0x0.st

(the pager truncates lines and the copy/paste interferes w/ the scroll buffer, to the log ends with a copy of the start and the notion that this is "lines 1-23/1882 1%", while the entire paste, incl. the copy, is only 1000 lines - likely your scrollback buffer limit)

SozDIN · 2023-07-31 21:03:43

seth wrote:

More like
sudo journalctl -b | curl -F 'file=@-' 0x0.st
(the pager truncates lines and the copy/paste interferes w/ the scroll buffer, to the log ends with a copy of the start and the notion that this is "lines 1-23/1882 1%", while the entire paste, incl. the copy, is only 1000 lines - likely your scrollback buffer limit)

Thanks for letting me know - edited again.

seth · 2023-07-31 21:15:32

Jul 31 20:26:08 danielpc systemd-logind[554]: New session 2 of user daniel.
…
Jul 31 20:26:57 danielpc dbus-daemon[553]: [system] Activating via systemd: service name='org.freedesktop.UPower' unit='upower.service' requested by ':1.82' (uid=1000 pid=1982 comm="/home/daniel/.local/share/Steam/ubuntu12_32/steam")
Jul 31 20:26:58 danielpc systemd[1]: proc-sys-fs-binfmt_misc.automount: Got automount request for /proc/sys/fs/binfmt_misc, triggered by 2009 (steamwebhelper)
…
Jul 31 20:27:22 danielpc kernel: sr 4:0:0:0: [sr0] tag#2 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_OK cmd_age=0s
…
Jul 31 20:27:23 danielpc sudo[2732]:   daniel : TTY=pts/0 ; PWD=/home/daniel ; USER=root ; COMMAND=/usr/bin/journalctl

You logged in 20:26:08 and I guess the journalctl call at 20:27:23 is right after the problem occurred?
Inbetween we've some steam, incl. and automount request and 24s later (25 is the dbus timeout) a flurry or sr0 errors.
=> See what happens w/o the optical drive.

SozDIN · 2023-08-01 11:51:40

Unfortunately, I still had a complete system crash playing RDR2 today after removing the optical drive.
Here is the full journalctl of last boot. I'm kind of at a loss on what to do because now there aren't even any errors as far as I can see. Nothing is overheating either.

seth · 2023-08-01 12:08:26

Aug 01 12:25:02 danielpc kernel: [drm] Unknown EDID CEA parser results
Aug 01 12:26:15 danielpc kernel: [drm] Unknown EDID CEA parser results

xrandr --verbose

Then try to simplify the setup:
- cut out SDDM, use starts (last link below)
- use openbox or at least disable the xfwm4 compositor, https://wiki.archlinux.org/title/Xfwm#Composite_manager
- if there're multiple monitors attached, try only one

SozDIN · 2023-08-01 14:09:10

Here's my xrandr.
I removed SDDM and disabled the compositor. No changes in the crashes.

seth · 2023-08-01 14:19:22

Did you try only one (and then the other) monitor?

SozDIN · 2023-08-02 18:19:39

Just wanted to give a quick update. I'll check more tomorrow with the left monitor; unfortunately I don't have that much time to check out the problem. But today has been the first time in what feels like an eternity in which I was able to play RDR2 for a few hours in peace.
I unplugged the left monitor (HDMI-1) and just let it run on the right one (DP-2) . I was able to play uninterrupted and on 60 FPS and it felt stable.

Thank you for your wonderful help so far. I'll check in with the left monitor tomorrow.

seth · 2023-08-02 18:59:45

How's the weather where you live? Got colder?

Arch Linux

#1 2023-07-31 20:23:14

Complete system crash when playing video games

#2 2023-07-31 20:36:35

Re: Complete system crash when playing video games

#3 2023-07-31 20:40:17

Re: Complete system crash when playing video games

#4 2023-07-31 20:47:19

Re: Complete system crash when playing video games

#5 2023-07-31 21:03:43

Re: Complete system crash when playing video games

#6 2023-07-31 21:15:32

Re: Complete system crash when playing video games

#7 2023-08-01 11:51:40

Re: Complete system crash when playing video games

#8 2023-08-01 12:08:26

Re: Complete system crash when playing video games

#9 2023-08-01 14:09:10

Re: Complete system crash when playing video games

#10 2023-08-01 14:19:22

Re: Complete system crash when playing video games

#11 2023-08-02 18:19:39

Re: Complete system crash when playing video games

#12 2023-08-02 18:59:45

Re: Complete system crash when playing video games

Board footer