Laptop unexpectedly hangs, only hard-reset helps

winac · 2023-12-03 10:10:33

Hi, I have the laptop:

inxi --cpu --gpu

CPU:
  Info: model: 12th Gen Intel Core i7-1255U bits: 64 type: MST AMCP
    arch: Alder Lake level: v3 note: check built: 2021+
    process: Intel 7 (10nm ESF) family: 6 model-id: 0x9A (154) stepping: 4
    microcode: 0x423
  Topology: cpus: 1x cores: 10 mt: 2 tpc: 2 st: 8 threads: 12 smt: enabled
    cache: L1: 928 KiB desc: d-8x32 KiB, 2x48 KiB; i-2x32 KiB, 8x64 KiB
    L2: 6.5 MiB desc: 2x1.2 MiB, 2x2 MiB L3: 12 MiB desc: 1x12 MiB
  Speed (MHz): avg: 416 high: 592 min/max: 400/4700:3500 scaling:
    driver: intel_pstate governor: powersave cores: 1: 400 2: 400 3: 592 4: 400
    5: 400 6: 400 7: 400 8: 400 9: 400 10: 400 11: 400 12: 400 bogomips: 62688
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Enhanced / Automatic IBRS, IBPB:
    conditional, RSB filling, PBRSB-eIBRS: SW sequence
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel Alder Lake-UP3 GT2 [Iris Xe Graphics] vendor: Micro-Star MSI
    driver: i915 v: kernel arch: Gen-12.2 process: Intel 10nm built: 2021-22+
    ports: active: HDMI-A-1,eDP-1 empty: none bus-ID: 00:02.0
    chip-ID: 8086:46a8 class-ID: 0300
  Display: x11 server: X.Org v: 21.1.9 compositor: kwin_x11 driver: X:
    loaded: modesetting alternate: fbdev,intel,vesa dri: iris gpu: i915
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1013x285mm (39.88x11.22")
    s-diag: 1052mm (41.43")
  Monitor-1: HDMI-A-1 mapped: HDMI-1 pos: left model: Gigabyte M27F A
    serial: 22123B000378 built: 2022 res: 1920x1080 hz: 60 dpi: 82 gamma: 1.2
    size: 597x336mm (23.5x13.23") diag: 685mm (27") ratio: 16:9 modes:
    max: 1920x1080 min: 640x480
  Monitor-2: eDP-1 pos: primary,right model: ChiMei InnoLux 0x15e7
    built: 2020 res: 1920x1080 hz: 60 dpi: 142 gamma: 1.2
    size: 344x193mm (13.54x7.6") diag: 394mm (15.5") ratio: 16:9
    modes: 1920x1080
  API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
    device: 1 drv: swrast surfaceless: drv: iris x11: drv: iris
    inactive: gbm,wayland
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 23.2.1-arch1.2
    glx-v: 1.4 direct-render: yes renderer: Mesa Intel Graphics (ADL GT2)
    device-ID: 8086:46a8 memory: 14.97 GiB unified: yes
  API: Vulkan Message: No Vulkan data available.

The kernel version:

uname -r

6.6.2-arch1-1

All packages are up-to-date.

Several times a day the laptop unexpectedly freezes. No keyboard/mouse/tty available. The only thing you can do - is to hold the poweroff button.

The last things in the kernel log are:

journalctl -b -1 -k

...
Dec 03 12:36:00 MSI2 kernel: i915 0000:00:02.0: [drm] *ERROR* [CRTC:131:pipe B] flip_done timed out
Dec 03 12:36:18 MSI2 kernel: i915 0000:00:02.0: [drm] *ERROR* flip_done timed out
Dec 03 12:36:18 MSI2 kernel: i915 0000:00:02.0: [drm] *ERROR* [CRTC:131:pipe B] commit wait timed out
Dec 03 12:36:28 MSI2 kernel: i915 0000:00:02.0: [drm] *ERROR* [CRTC:131:pipe B] flip_done timed out

Any ideas?

Last edited by winac (2023-12-03 10:13:12)

Head_on_a_Stick · 2023-12-03 13:45:37

winac wrote:

The kernel version:
uname -r

6.6.2-arch1-1
All packages are up-to-date.

Those two statements are not compatible. Does upgrading your kernel version to the current package help?

And do you have the CPU µcode installed and loaded?

winac · 2023-12-07 07:13:11

Changing the kernel gives no positive effect.

However, I figured out the answer. A discussion has been posted at https://gitlab.freedesktop.org/drm/intel/-/issues/8685 on Freedesktop.
Where a large number of people complain, they all have the exact same issue with the same symptoms.

The Intel i915 video diver is the root of the problem that affects all of us. The solution is to add

i915.dmc_firmware_path=

kernel parameter at startup, which resolves the problem.

Last edited by winac (2023-12-07 07:13:48)

Head_on_a_Stick · 2023-12-08 22:33:28

Please edit the title of the thread and prepend [SOLVED] to help others who encounter this issue. Thanks.

Arch Linux

#1 2023-12-03 10:10:33

Laptop unexpectedly hangs, only hard-reset helps

#2 2023-12-03 13:45:37

Re: Laptop unexpectedly hangs, only hard-reset helps

#3 2023-12-07 07:13:11

Re: Laptop unexpectedly hangs, only hard-reset helps

#4 2023-12-08 22:33:28

Re: Laptop unexpectedly hangs, only hard-reset helps

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