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burduli

Member

Registered: 2023-12-26

Posts: 6

Unresponsive USB 3.0 ports after replacing motherboard

Hello good people. I recently installed a new motherboard, MSI MAG B560 Tomahawk WIFI. When I connect my USB 3 cable from monitor to motherboard USB ports, the keyboard that I have connected in the monitor doesn't respond to any keystrokes, though the keyboard light turns on. Connecting USB 3 cable from monitor to front-panel USB 3 port works. Also I tried inserting a flash drive into motherboard USB port and it seems to work. What could be the issue? I don't want to have monitor USB hub plugged into the only 3.0 port I have at the front. Also, I am dual booting Windows 11 and all motherboard ports seem to be working as intended, whether I plug in a flash drive or a monitor hub.
This is the output of 'lsusb'. I think the last two are monitor USB hub and motherboard USB ports.

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0032 Intel Corp. AX210 Bluetooth
Bus 001 Device 004: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 001 Device 005: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 006: ID 1b3f:2008 Generalplus Technology Inc. Usb Audio Device
Bus 001 Device 007: ID 1462:7d15 Micro Star International MYSTIC LIGHT 
Bus 001 Device 008: ID 046d:c53f Logitech, Inc. USB Receiver
Bus 001 Device 009: ID 0c45:636b Microdia USB Camera
Bus 001 Device 025: ID 0bda:5411 Realtek Semiconductor Corp. RTS5411 Hub
Bus 001 Device 026: ID 0bda:1100 Realtek Semiconductor Corp. USB2.0 HID
Bus 001 Device 027: ID 04d9:a293 Holtek Semiconductor, Inc. OBINS
AnnePro2
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc. ASM1074 SuperSpeed hub
Bus 002 Device 020: ID 0bda:0411 Realtek Semiconductor Corp. Hub

EDIT: just checked in the motherboard manual and the ports at the back of the motherboard are USB 3.2 Gen 1. Don't know if that makes any difference.

Last edited by burduli (2023-12-26 10:02:20)

Head_on_a_Stick

Member

From: The Wirral

Registered: 2014-02-20

Posts: 9,003

Website

Re: Unresponsive USB 3.0 ports after replacing motherboard

I am dual booting Windows 11

Did you remember to disable "fast startup"?

---

Jin, Jîyan, Azadî

burduli

Member

Registered: 2023-12-26

Posts: 6

Re: Unresponsive USB 3.0 ports after replacing motherboard

I am dual booting Windows 11

Did you remember to disable "fast startup"?

It is disabled in Windows 11 power options but now that you mention it I think I forgot to disable in BIOS.. I'll check as soon as I'm home.

burduli

Member

Registered: 2023-12-26

Posts: 6

Re: Unresponsive USB 3.0 ports after replacing motherboard

I am dual booting Windows 11

Did you remember to disable "fast startup"?

Disabled fast boot in BIOS, keyboard still unresponsive. Checked in Windows 11 and the keyboard is unresponsive there too.. It was working yesterday in Windows, on the same motherboard

Head_on_a_Stick

Member

From: The Wirral

Registered: 2014-02-20

Posts: 9,003

Website

Re: Unresponsive USB 3.0 ports after replacing motherboard

Check the cable and/or connector. Do you have a spare keyboard for testing purposes?

---

Jin, Jîyan, Azadî

burduli

Member

Registered: 2023-12-26

Posts: 6

Re: Unresponsive USB 3.0 ports after replacing motherboard

Check the cable and/or connector. Do you have a spare keyboard for testing purposes?

Just plugged another keyboard into a 3.0 port, doesn't work. 2.0 works fine. The weird thing is that I think it was working fine yesterday.. I enabled XMP in BIOS but I fail to see how that could've affected anything.