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avi

Member

Registered: 2024-01-13

Posts: 10

[HARDWARE DEFECT] Wireless mouse doesn't work

My mouse had been working for few months and now it does not. I am using it on my laptop.

lsusb | grep -i Wireless
Bus 003 Device 005: ID 248a:8388 Maxxter Wireless Receiver

"sudo libinput list-devices" shows

[11949.768575] usb 3-3: new full-speed USB device number 5 using xhci_hcd
[11949.914559] usb 3-3: New USB device found, idVendor=248a, idProduct=8388, bcdDevice= 1.00
[11949.914580] usb 3-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[11949.914587] usb 3-3: Product: Wireless Receiver
[11949.914591] usb 3-3: Manufacturer: Telink
[11949.920772] input: Telink Wireless Receiver Mouse as /devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3:1.0/0003:248A:8388.0005/input/input25
[11949.920906] input: Telink Wireless Receiver Consumer Control as /devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3:1.0/0003:248A:8388.0005/input/input26
[11949.975676] input: Telink Wireless Receiver System Control as /devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3:1.0/0003:248A:8388.0005/input/input27
[11949.975988] hid-generic 0003:248A:8388.0005: input,hidraw0: USB HID v1.11 Mouse [Telink Wireless Receiver] on usb-0000:00:14.0-3/input0
[11949.980100] input: Telink Wireless Receiver as /devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3:1.1/0003:248A:8388.0006/input/input28
[11950.035497] hid-generic 0003:248A:8388.0006: input,hidraw1: USB HID v1.11 Keyboard [Telink Wireless Receiver] on usb-0000:00:14.0-3/input1
`

Last edited by avi (2024-03-01 16:10:32)

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 25,157

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

That's 100% not the output of that command, and use bbcode code tags for pasting outputs.

Check and double check you actually have battery/the mouse powered on. According to that dmesg snippet detection of the receiver goes fine.

avi

Member

Registered: 2024-01-13

Posts: 10

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

That's 100% not the output of that command, and use bbcode code tags for pasting outputs.

Check and double check you actually have battery/the mouse powered on. According to that dmesg snippet detection of the receiver goes fine.

Yes, it powered on, I bought new batteries.

Do you mean the first one command? Because that is what I just copied.

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 25,157

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

no, the second.

avi

Member

Registered: 2024-01-13

Posts: 10

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

no, the second.

Well, it was just way too much of text so I just put this part.

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 75,325

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

That's not even part of the output of that command

sudo journalctl -b | curl -F 'file=@-' 0x0.st
sudo libinput list-devices | curl -F 'file=@-' 0x0.st

And then elaborate on "not working", what context, what behavior (move, click), does it generate events in evtest, libintput debug-events or xev (in that order) etcetc…
Also maybe re-check on the bbcode link, V1del provided.

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avi

Member

Registered: 2024-01-13

Posts: 10

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

That's not even part of the output of that command

sudo journalctl -b | curl -F 'file=@-' 0x0.st
sudo libinput list-devices | curl -F 'file=@-' 0x0.st

And then elaborate on "not working", what context, what behavior (move, click), does it generate events in evtest, libintput debug-events or xev (in that order) etcetc…
Also maybe re-check on the bbcode link, V1del provided.

http://0x0.st/HRMf.txt
http://0x0.st/HRM2.txt

I tried these command and there was no log when I was moving the mouse.

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 75,325

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

Fix your network setup.
You've NM, dhcpcd, iwd and possibly wpa_supplicant enabled and they're tripping over each other and you're on a 2.4GHz network (same band as your mouse)

If the issue remains, test the mouse on a different system and/or boot some live distro to make sure it's not a HW defect.
There's no issue w/ the dongle.

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avi

Member

Registered: 2024-01-13

Posts: 10

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

Must I disable or uninstall some ones of them?

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 25,157

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

All of them except for one, if you run a DE like GNOME or KDE you probably want to retain NetworkManager and should disable all others.

avi

Member

Registered: 2024-01-13

Posts: 10

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

All of them except for one, if you run a DE like GNOME or KDE you probably want to retain NetworkManager and should disable all others.

Okay, I just tried if mouse works on other distribution (I used iso image) and it didn't work. Does it mean my mouse is broken?

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 75,325

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

You should re-check the batteries, whether the mouse has (hidden) power switch (like pressing two buttons for some seconds or so) and try it on a completely different host, but it dosn't look good, no

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avi

Member

Registered: 2024-01-13

Posts: 10

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

You should re-check the batteries, whether the mouse has (hidden) power switch (like pressing two buttons for some seconds or so) and try it on a completely different host, but it dosn't look good, no

Okay, I just bought a new mouse and it works!
I think the problem is solved but just another way, must I mark it in special way?

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 75,325

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

You can eg. add "[hardware defect]", it's mostly  to indicate that no further action is required and for people looking for software problems to know that "this is not the thread you're looking for".

Thanks for the heads up and more luck with your new pet

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avi

Member

Registered: 2024-01-13

Posts: 10

Re: [HARDWARE DEFECT] Wireless mouse doesn't work

Thank you too!