Steam refuses to open - Error: Steam needs to be online to update.

samonsmons · 2024-07-30 00:11:26

I tried to open steam and got permanently stuck on the "logging in" screen. I tried removing and reinstalling the steam package, but it didn't work. I tried removing ~/.local/share/Steam and now when I try to open it for steam to reinstall itself it just stops, saying I need to be connected to the internet.

When I run steam from the terminal:

steam
steam.sh[9428]: Running Steam on arch rolling 64-bit
steam.sh[9428]: STEAM_RUNTIME is enabled automatically
setup.sh[9501]: Steam runtime environment up-to-date!
/home/sami/.local/share/Steam/ubuntu12_32/steam-runtime/run.sh: line 85: steam-runtime-identify-library-abi: command not found
run.sh[9513]: steam-runtime-identify-library-abi --ldconfig-paths failed, falling back to ldconfig
steam.sh[9428]: Can't find 'steam-runtime-check-requirements', continuing anyway
tid(9544) burning pthread_key_t == 0 so we never use it
[2024-07-29 21:02:44] Startup - updater built Jan 13 2024 00:51:43
[2024-07-29 21:02:44] Startup - Steam Client launched with: '/home/sami/.local/share/Steam/ubuntu12_32/steam'
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
07/29 21:02:44 Init: Installing breakpad exception handler for appid(steam)/version(0)/tid(9544)
src/common/opensslconnection.cpp (1624) : unable to load trusted SSL root certificates
src/common/opensslconnection.cpp (1624) : unable to load trusted SSL root certificates
07/29 21:02:44 Init: Installing breakpad exception handler for appid(steam)/version(1.0)/tid(9544)
assert_20240729210244_4.dmp[9551]: Uploading dump (out-of-process)
/tmp/dumps/assert_20240729210244_4.dmp
[2024-07-29 21:02:44] Loading cached metrics from disk (/home/sami/.local/share/Steam/package/steam_client_metrics.bin)
[2024-07-29 21:02:44] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2024-07-29 21:02:44] Using the following download hosts for Public, Realm steamglobal
[2024-07-29 21:02:44] 1. https://cdn.steamstatic.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[2024-07-29 21:02:44] Verifying installation...
[2024-07-29 21:02:44] Unable to read and verify install manifest /home/sami/.local/share/Steam/package/steam_client_ubuntu12.installed
[2024-07-29 21:02:44] Verification complete
[2024-07-29 21:02:44] Downloading Update...
[2024-07-29 21:02:44] Checking for available update...
[2024-07-29 21:02:44] Downloading manifest: https://cdn.steamstatic.com/client/steam_client_ubuntu12
[2024-07-29 21:02:44] Manifest download: send request
assert_20240729210244_4.dmp[9551]: Finished uploading minidump (out-of-process): success = no
assert_20240729210244_4.dmp[9551]: error: Problem with the SSL CA cert (path? access rights?)
assert_20240729210244_4.dmp[9551]: file ''/tmp/dumps/assert_20240729210244_4.dmp'', upload no: ''Problem with the SSL CA cert (path? access rights?)''
[2024-07-29 21:02:44] Manifest download: waiting for download to finish
[2024-07-29 21:02:45] Manifest download: finished
[2024-07-29 21:02:45] Download failed: http error 0 (cdn.steamstatic.com/client/steam_client_ubuntu12)
[2024-07-29 21:02:45] DownloadManifest - exhausted list of download hosts
[2024-07-29 21:02:45] failed to load manifest from buffer.
[2024-07-29 21:02:45] Failed to load manifest
[2024-07-29 21:02:45] Error: Download failed: http error 0
[2024-07-29 21:02:45] Saving metrics to disk (/home/sami/.local/share/Steam/package/steam_client_metrics.bin)
[2024-07-29 21:02:45] Error: Steam needs to be online to update.	Please confirm your network connection and try again.
[2024-07-29 21:02:46] Shutdown
src/tier0/threadtools.cpp (3706) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0x63749520/0x0xdd5ffb'
src/tier0/threadtools.cpp (3706) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0x63749520/0x0xdd5ffb'

The output of

 dig media.steampowered.com

❯ dig media.steampowered.com 

; <<>> DiG 9.18.28 <<>> media.steampowered.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 64334
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;media.steampowered.com.		IN	A

;; ANSWER SECTION:
media.steampowered.com.	60	IN	CNAME	cdn.akamai.steamstatic.com.edgesuite.net.
cdn.akamai.steamstatic.com.edgesuite.net. 11324	IN CNAME a1843.b.akamai.net.
a1843.b.akamai.net.	20	IN	A	95.100.156.177
a1843.b.akamai.net.	20	IN	A	95.100.156.178

;; Query time: 30 msec
;; SERVER: 192.168.25.1#53(192.168.25.1) (UDP)
;; WHEN: Mon Jul 29 21:04:59 -03 2024
;; MSG SIZE  rcvd: 166

My network:

❯ cat /etc/resolv.conf 
# Generated by NetworkManager
nameserver 192.168.25.1
nameserver fe80::a633:d7ff:fe41:5eed%wlan0

/etc/hosts:

❯ cat /etc/hosts
# Static table lookup for hostnames.
# See hosts(5) for details.

I also tried installing steam-runtime-native but it has the exact same output.

Thanks for the help.

Last edited by samonsmons (2024-07-30 00:14:00)

samonsmons · 2024-07-30 00:13:22

Adding my locale config:

❯ localectl                                                               
System Locale: LANG=en_US.UTF-8
    VC Keymap: br-abnt2
   X11 Layout: br
    X11 Model: abnt2
  X11 Options: terminate:ctrl_alt_bksp

~
❯ locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=

~
❯ locale -a
C
C.utf8
en_US.utf8
POSIX

Lone_Wolf · 2024-07-30 12:08:48

Looks similar to https://bbs.archlinux.org/viewtopic.php?id=295427

What is the output of pacman -Qs glibc ?

samonsmons · 2024-07-30 20:02:51

Thanks for responding.

Here's the output:

❯ pacman -Qs glibc
local/glibc 2.40-1
    GNU C Library
local/lib32-glibc 2.40-1
    GNU C Library (32-bit)
local/libnss_nis 3.2-2
    NSS NIS plugin for glibc
local/nss-mdns 0.15.1-2
    glibc plugin providing host name resolution via mDNS

Arch Linux

#1 2024-07-30 00:11:26

Steam refuses to open - Error: Steam needs to be online to update.

#2 2024-07-30 00:13:22

Re: Steam refuses to open - Error: Steam needs to be online to update.

#3 2024-07-30 12:08:48

Re: Steam refuses to open - Error: Steam needs to be online to update.

#4 2024-07-30 20:02:51

Re: Steam refuses to open - Error: Steam needs to be online to update.

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