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#1 2024-08-16 09:57:34
- Moviuro
- Member
- Registered: 2012-06-03
- Posts: 74
[HW?] USB mouse and switch issue (not accepting address, error -71)
I have returned my mouse. There has been no resolution to this topic.
Hi all,
I'm having issues with my new Razer Basilisk v3 mouse connected to my new USB-USS4 USB switch where, randomly, upon switching to my work laptop (Windows 10) or my Archlinux desktop, the mouse would not work until I physically unplug it, then plug it back in (on both Windows and Archlinux). My keyboard Keychron Q6 does not display any symptoms. I also have experienced the same situation with an older no-name USB switch.
I have until September 3rd to return the mouse; and until September 13th to return the USB switch (NB: I'd very much like to keep the USB switch as the cable quality is far better than that of my previous switch).
How to trigger the issue: during the course of normal operation, press the button on the USB switch. Randomly, the mouse fails to be recognized by either Windows or Linux even though it was working just before I punched the button. On Linux, I get some dmesg warnings (see below) and on Windows, a notification about an unrecognized USB device that was connected.
How to fix (unacceptable): Unplug the Basilisk from the USB switch, then plug it back in. Defeats the purpose of the switch.
My MoBo only has USB3 ports available: B550 Phantom Gaming mITX
My previous mouse (a mostly broken Mad Catz RAT8+) does not misbehave. When my keyboard and both mouses are connected to the switch, the Razer mouse misbehaves but the Keychron keyboard and the MadCatz mouse don't.
I have tried:
Playing around in /sys/bus/usb/devices to bind/unbind devices -- I have been unable to force the mouse to work after it starts misbehaving. echo(1)-ing 1 then 0 to the many appropriate "disable" files, echo(1)-ing the many appropriate USB paths to the bind/unbind files.
Shutting down the machines for a solid 5 minutes with USB devices unplugged; plugging them back in and turning the machines on.
updating the mouse's firmware (on Windows, with the Razer-provided tool)
echo -1 > /sys/module/usbcore/parameters/autosuspend
changing the port on the switch where I connect the mouse and keyboard
Relevant journal snippet:
Aug 16 11:06:27 toxoplasmosis kernel: usb 5-3.3: new high-speed USB device number 10 using xhci_hcd
Aug 16 11:06:28 toxoplasmosis kernel: usb 5-3.3: New USB device found, idVendor=1a40, idProduct=0101, bcdDevice= 1.11
Aug 16 11:06:28 toxoplasmosis kernel: usb 5-3.3: New USB device strings: Mfr=0, Product=1, SerialNumber=0
Aug 16 11:06:28 toxoplasmosis kernel: usb 5-3.3: Product: USB 2.0 Hub
Aug 16 11:06:28 toxoplasmosis kernel: hub 5-3.3:1.0: USB hub found
Aug 16 11:06:28 toxoplasmosis kernel: hub 5-3.3:1.0: 4 ports detected
Aug 16 11:06:28 toxoplasmosis kernel: probe of 5-3.3:1.0 returned 0 after 2090 usecs
Aug 16 11:06:28 toxoplasmosis kernel: probe of 5-3.3 returned 0 after 55167 usecs
Aug 16 11:06:28 toxoplasmosis kernel: usb 5-3.3.3: new full-speed USB device number 11 using xhci_hcd
Aug 16 11:06:28 toxoplasmosis kernel: usb 5-3.3.3: device descriptor read/64, error -32
Aug 16 11:06:28 toxoplasmosis kernel: usb 5-3.3.3: device descriptor read/64, error -32
Aug 16 11:06:29 toxoplasmosis kernel: usb 5-3.3.3: new full-speed USB device number 12 using xhci_hcd
Aug 16 11:06:29 toxoplasmosis kernel: usb 5-3.3.3: device descriptor read/64, error -32
Aug 16 11:06:29 toxoplasmosis kernel: usb 5-3.3.3: device descriptor read/64, error -32
Aug 16 11:06:29 toxoplasmosis kernel: usb 5-3.3-port3: attempt power cycle
Aug 16 11:06:30 toxoplasmosis kernel: usb 5-3.3.3: new full-speed USB device number 13 using xhci_hcd
Aug 16 11:06:30 toxoplasmosis kernel: usb 5-3.3.3: Device not responding to setup address.
Aug 16 11:06:30 toxoplasmosis kernel: usb 5-3.3.3: Device not responding to setup address.
Aug 16 11:06:31 toxoplasmosis kernel: usb 5-3.3.3: device not accepting address 13, error -71
Aug 16 11:06:31 toxoplasmosis kernel: usb 5-3.3.3: new full-speed USB device number 14 using xhci_hcd
Aug 16 11:06:31 toxoplasmosis kernel: usb 5-3.3.3: Device not responding to setup address.
Aug 16 11:06:31 toxoplasmosis kernel: usb 5-3.3.3: Device not responding to setup address.
Aug 16 11:06:31 toxoplasmosis kernel: usb 5-3.3.3: device not accepting address 14, error -71
Aug 16 11:06:31 toxoplasmosis kernel: usb 5-3.3-port3: unable to enumerate USB device
Aug 16 11:06:31 toxoplasmosis kernel: usb 5-3.3.4: new full-speed USB device number 15 using xhci_hcd
Aug 16 11:06:32 toxoplasmosis kernel: usb 5-3.3.4: New USB device found, idVendor=3434, idProduct=0163, bcdDevice= 1.05
Aug 16 11:06:32 toxoplasmosis kernel: usb 5-3.3.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Aug 16 11:06:32 toxoplasmosis kernel: usb 5-3.3.4: Product: Keychron Q6
Aug 16 11:06:32 toxoplasmosis kernel: usb 5-3.3.4: Manufacturer: Keychron
Aug 16 11:06:32 toxoplasmosis kernel: input: Keychron Keychron Q6 as /devices/pci0000:00/0000:00:08.1/0000:0a:00.3/usb5/5-3/5-3.3/5-3.3.4/5-3.3.4:1.0/0003:3434:0163.000F/input/input28
Aug 16 11:06:32 toxoplasmosis kernel: hid-generic 0003:3434:0163.000F: input,hidraw7: USB HID v1.11 Keyboard [Keychron Keychron Q6] on usb-0000:0a:00.3-3.3.4/input0
Aug 16 11:06:32 toxoplasmosis kernel: probe of 0003:3434:0163.000F returned 0 after 54036 usecs
Aug 16 11:06:32 toxoplasmosis kernel: probe of 5-3.3.4:1.0 returned 0 after 59076 usecs
Aug 16 11:06:32 toxoplasmosis kernel: hid-generic 0003:3434:0163.0010: hiddev100,hidraw8: USB HID v1.11 Device [Keychron Keychron Q6] on usb-0000:0a:00.3-3.3.4/input1
Aug 16 11:06:32 toxoplasmosis kernel: probe of 0003:3434:0163.0010 returned 0 after 117 usecs
Aug 16 11:06:32 toxoplasmosis kernel: probe of 5-3.3.4:1.1 returned 0 after 3998 usecs
Aug 16 11:06:32 toxoplasmosis kernel: input: Keychron Keychron Q6 Mouse as /devices/pci0000:00/0000:00:08.1/0000:0a:00.3/usb5/5-3/5-3.3/5-3.3.4/5-3.3.4:1.2/0003:3434:0163.0011/input/input29
Aug 16 11:06:32 toxoplasmosis kernel: input: Keychron Keychron Q6 System Control as /devices/pci0000:00/0000:00:08.1/0000:0a:00.3/usb5/5-3/5-3.3/5-3.3.4/5-3.3.4:1.2/0003:3434:0163.0011/input/input30
Aug 16 11:06:32 toxoplasmosis kernel: input: Keychron Keychron Q6 Consumer Control as /devices/pci0000:00/0000:00:08.1/0000:0a:00.3/usb5/5-3/5-3.3/5-3.3.4/5-3.3.4:1.2/0003:3434:0163.0011/input/input31
Aug 16 11:06:32 toxoplasmosis kernel: input: Keychron Keychron Q6 Keyboard as /devices/pci0000:00/0000:00:08.1/0000:0a:00.3/usb5/5-3/5-3.3/5-3.3.4/5-3.3.4:1.2/0003:3434:0163.0011/input/input32
Aug 16 11:06:32 toxoplasmosis kernel: hid-generic 0003:3434:0163.0011: input,hidraw9: USB HID v1.11 Mouse [Keychron Keychron Q6] on usb-0000:0a:00.3-3.3.4/input2
Aug 16 11:06:32 toxoplasmosis kernel: probe of 0003:3434:0163.0011 returned 0 after 54513 usecs
Aug 16 11:06:32 toxoplasmosis kernel: probe of 5-3.3.4:1.2 returned 0 after 59403 usecs
Aug 16 11:06:32 toxoplasmosis kernel: probe of 5-3.3.4 returned 0 after 264493 usecs% lsusb -tv #when it works
/: Bus 001.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/10p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub
|__ Port 009: Dev 002, If 0, Class=Wireless, Driver=btusb, 12M
ID 8087:0029 Intel Corp. AX200 Bluetooth
|__ Port 009: Dev 002, If 1, Class=Wireless, Driver=btusb, 12M
ID 8087:0029 Intel Corp. AX200 Bluetooth
|__ Port 010: Dev 003, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 26ce:01a2
/: Bus 002.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/4p, 10000M
ID 1d6b:0003 Linux Foundation 3.0 root hub
/: Bus 003.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/2p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub
|__ Port 002: Dev 002, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 2516:014d Cooler Master Co., Ltd.
|__ Port 002: Dev 002, If 1, Class=Human Interface Device, Driver=usbhid, 12M
ID 2516:014d Cooler Master Co., Ltd.
|__ Port 002: Dev 002, If 2, Class=Human Interface Device, Driver=usbhid, 12M
ID 2516:014d Cooler Master Co., Ltd.
/: Bus 004.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/1p, 10000M
ID 1d6b:0003 Linux Foundation 3.0 root hub
/: Bus 005.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/4p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub
|__ Port 003: Dev 002, If 0, Class=Hub, Driver=hub/4p, 480M
ID 174c:2074 ASMedia Technology Inc. ASM1074 High-Speed hub
|__ Port 001: Dev 003, If 0, Class=Hub, Driver=hub/3p, 480M
ID 0bda:5411 Realtek Semiconductor Corp. RTS5411 Hub
|__ Port 001: Dev 005, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 047f:0127 Plantronics, Inc.
|__ Port 003: Dev 007, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 043e:9a39 LG Electronics USA, Inc. 27UP850 - WK.AEUDCSN - External Monitor 4K
|__ Port 003: Dev 109, If 0, Class=Hub, Driver=hub/4p, 480M
ID 1a40:0101 Terminus Technology Inc. Hub
|__ Port 001: Dev 110, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 12cf:0c05 DEXIN
|__ Port 001: Dev 110, If 1, Class=Human Interface Device, Driver=usbhid, 12M
ID 12cf:0c05 DEXIN
|__ Port 003: Dev 116, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 1532:0099 Razer USA, Ltd
|__ Port 003: Dev 116, If 1, Class=Human Interface Device, Driver=usbhid, 12M
ID 1532:0099 Razer USA, Ltd
|__ Port 003: Dev 116, If 2, Class=Human Interface Device, Driver=usbhid, 12M
ID 1532:0099 Razer USA, Ltd
|__ Port 003: Dev 116, If 3, Class=Human Interface Device, Driver=usbhid, 12M
ID 1532:0099 Razer USA, Ltd
|__ Port 004: Dev 115, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 3434:0163
|__ Port 004: Dev 115, If 1, Class=Human Interface Device, Driver=usbhid, 12M
ID 3434:0163
|__ Port 004: Dev 115, If 2, Class=Human Interface Device, Driver=usbhid, 12M
ID 3434:0163
|__ Port 004: Dev 006, If 0, Class=Audio, Driver=snd-usb-audio, 12M
ID 19f7:0015 RODE Microphones
|__ Port 004: Dev 006, If 1, Class=Audio, Driver=snd-usb-audio, 12M
ID 19f7:0015 RODE Microphones
|__ Port 004: Dev 006, If 2, Class=Audio, Driver=snd-usb-audio, 12M
ID 19f7:0015 RODE Microphones
|__ Port 004: Dev 006, If 3, Class=Human Interface Device, Driver=usbhid, 12M
ID 19f7:0015 RODE Microphones
/: Bus 006.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/4p, 10000M
ID 1d6b:0003 Linux Foundation 3.0 root hub
|__ Port 003: Dev 002, If 0, Class=Hub, Driver=hub/4p, 5000M
ID 174c:3074 ASMedia Technology Inc. ASM1074 SuperSpeed hub
|__ Port 001: Dev 003, If 0, Class=Hub, Driver=hub/2p, 5000M
ID 0bda:0411 Realtek Semiconductor Corp. Hub% lsusb -tv #when it doesn't
/: Bus 001.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/10p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub
|__ Port 009: Dev 002, If 0, Class=Wireless, Driver=btusb, 12M
ID 8087:0029 Intel Corp. AX200 Bluetooth
|__ Port 009: Dev 002, If 1, Class=Wireless, Driver=btusb, 12M
ID 8087:0029 Intel Corp. AX200 Bluetooth
|__ Port 010: Dev 003, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 26ce:01a2
/: Bus 002.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/4p, 10000M
ID 1d6b:0003 Linux Foundation 3.0 root hub
/: Bus 003.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/2p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub
|__ Port 002: Dev 002, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 2516:014d Cooler Master Co., Ltd.
|__ Port 002: Dev 002, If 1, Class=Human Interface Device, Driver=usbhid, 12M
ID 2516:014d Cooler Master Co., Ltd.
|__ Port 002: Dev 002, If 2, Class=Human Interface Device, Driver=usbhid, 12M
ID 2516:014d Cooler Master Co., Ltd.
/: Bus 004.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/1p, 10000M
ID 1d6b:0003 Linux Foundation 3.0 root hub
/: Bus 005.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/4p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub
|__ Port 003: Dev 002, If 0, Class=Hub, Driver=hub/4p, 480M
ID 174c:2074 ASMedia Technology Inc. ASM1074 High-Speed hub
|__ Port 001: Dev 003, If 0, Class=Hub, Driver=hub/3p, 480M
ID 0bda:5411 Realtek Semiconductor Corp. RTS5411 Hub
|__ Port 001: Dev 005, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 047f:0127 Plantronics, Inc.
|__ Port 003: Dev 007, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 043e:9a39 LG Electronics USA, Inc. 27UP850 - WK.AEUDCSN - External Monitor 4K
|__ Port 003: Dev 109, If 0, Class=Hub, Driver=hub/4p, 480M
ID 1a40:0101 Terminus Technology Inc. Hub
|__ Port 001: Dev 110, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 12cf:0c05 DEXIN
|__ Port 001: Dev 110, If 1, Class=Human Interface Device, Driver=usbhid, 12M
ID 12cf:0c05 DEXIN
|__ Port 004: Dev 115, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 3434:0163
|__ Port 004: Dev 115, If 1, Class=Human Interface Device, Driver=usbhid, 12M
ID 3434:0163
|__ Port 004: Dev 115, If 2, Class=Human Interface Device, Driver=usbhid, 12M
ID 3434:0163
|__ Port 004: Dev 006, If 0, Class=Audio, Driver=snd-usb-audio, 12M
ID 19f7:0015 RODE Microphones
|__ Port 004: Dev 006, If 1, Class=Audio, Driver=snd-usb-audio, 12M
ID 19f7:0015 RODE Microphones
|__ Port 004: Dev 006, If 2, Class=Audio, Driver=snd-usb-audio, 12M
ID 19f7:0015 RODE Microphones
|__ Port 004: Dev 006, If 3, Class=Human Interface Device, Driver=usbhid, 12M
ID 19f7:0015 RODE Microphones
/: Bus 006.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/4p, 10000M
ID 1d6b:0003 Linux Foundation 3.0 root hub
|__ Port 003: Dev 002, If 0, Class=Hub, Driver=hub/4p, 5000M
ID 174c:3074 ASMedia Technology Inc. ASM1074 SuperSpeed hub
|__ Port 001: Dev 003, If 0, Class=Hub, Driver=hub/2p, 5000M
ID 0bda:0411 Realtek Semiconductor Corp. Hub% lspci
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Root Complex
00:01.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:01.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge
00:01.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge
00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:03.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:03.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge
00:04.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:05.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:07.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:07.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Internal PCIe GPP Bridge 0 to bus[E:B]
00:08.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:08.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Internal PCIe GPP Bridge 0 to bus[E:B]
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 61)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 51)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 0
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 1
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 2
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 3
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 4
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 5
00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 6
00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse/Vermeer Data Fabric: Device 18h; Function 7
01:00.0 Non-Volatile memory controller: Phison Electronics Corporation E16 PCIe4 NVMe Controller (rev 01)
02:00.0 USB controller: Advanced Micro Devices, Inc. [AMD] 500 Series Chipset USB 3.1 XHCI Controller
02:00.1 SATA controller: Advanced Micro Devices, Inc. [AMD] 500 Series Chipset SATA Controller
02:00.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] 500 Series Chipset Switch Upstream Port
03:08.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 43ea
03:09.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 43ea
04:00.0 Ethernet controller: Intel Corporation Ethernet Controller I225-V (rev 02)
05:00.0 Network controller: Intel Corporation Wi-Fi 6 AX200 (rev 1a)
06:00.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 XL Upstream Port of PCI Express Switch (rev c0)
07:00.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 XL Downstream Port of PCI Express Switch
08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Navi 21 [Radeon RX 6950 XT] (rev c0)
08:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Navi 21/23 HDMI/DP Audio Controller
08:00.2 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] Device 73a6
08:00.3 Serial bus controller: Advanced Micro Devices, Inc. [AMD/ATI] Navi 21 USB
09:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Function
0a:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Reserved SPP
0a:00.1 Encryption controller: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Cryptographic Coprocessor PSPCPP
0a:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Matisse USB 3.0 Host Controller
0a:00.4 Audio device: Advanced Micro Devices, Inc. [AMD] Starship/Matisse HD Audio ControllerRelated: https://paulphilippov.com/articles/how- … ress-error (did not work) https://urukrama.wordpress.com/2009/01/ … -error-71/ (already the default value in /sys/module/usbcore/parameters/use_both_schemes)
Razer support was contacted and suspects the hardware is malfunctioning. I will be returning the Razer mouse on August 26th for a refund.
Last edited by Moviuro (2024-08-27 13:19:16)
bspwm, BTRFS over LUKS
Archlinux a lot, FreeBSD more and more...
Murphy's rule: The day you need a backup, you tell yourself you should have created some.
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