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#1 2024-10-10 10:41:59

pacmanpenguin
Member
Registered: 2024-10-10
Posts: 14

[SOLVED] All services FAILED at boot after frozen upgrade and poweroff

Hello,

I have completely broken my system and hope that the clever minds here might have a solution.

It is an encrypted setup with Arch Linux. The Arch installation has the partitions /dev/sdc1 (boot) and /dev/sdc2 (encrypted system partition).

I ran a normal pacman -Syu this morning at 8.30am, first the console froze and then the complete system. After about 15 minutes I did a poweroff.

After that I only had the entry “Reboot into firmware interface”. I had this before and tried the following fix:

1. cryptsetup luksOpen /dev/sdc2 cryptvol
2. mount /dev/mapper/cryptvol /mnt
3. mount /dev/sdc1 /mnt/boot
4. arch-chroot /mnt
5. pacman -S linux

The reinstall of the kernel went through without errors, the files are located under /boot (in the chroot):
- amd-ucode.img
- initramfs-linux-fallback.img
- initramfs-linux.img
- vmlinuz-linux
There are also the directories EFI, 'System Volume Information' and loader.
In the loader directory is the correct loader.conf (default arch.conf, timeout 3) and also an entries subdirectory with the arch.conf:

Title Arch Linux
linux /vmlinuz-linux
initrd /initramfs-linux.img
options cryptdevice=PARTUUID=<correct PARTUUID based on blkid>:cryptroot root=/dev/mapper/cryptroot rw

After reinstalling the kernel, I was at least able to boot into Arch again, but ALL services fail directly at startup. See screenshot:

https://ibb.co/b10yycJ

Full boot log (after that no furhter booting takes places)
https://ibb.co/ynQWxnk



After that I tried other things, including

- pacman -Syu (whereupon an error was thrown, which I was able to fix by deleting the db.lck)
=> result: Starting full system upgrade - there is nothing to do
- pacman -S $(pacman -qQ) --noconfirm (to reinstall all packages)
=> result: warning xyz is up to date -- reinstalling, some error for AUR packages (e.g. zoom) but this should not be critical for the boot
- mkinitcpio -P
=> result: Initcpio image generation successful (some warning about missing firmware for different modules, but this is normal I think, seen this in the past while upgrading my system)

Then I exited chroot, umounted, luksClose my stuff and shutdown.

Without success, I still have the same error with all services. Even the Emergency Shell cannot start.

I suspect that the errors that are displayed to me are only subsequent errors. In the boot scrolls the bootlog, unfortunately I can't scroll up with SHIFT+PGUP and I suspect that I don't get the main cause.

So I went back to the chroot via archiso and tried to read the last boot log with journalctl -b. However, journalctl -b throws the error “cannot execute binary file: Exec format error”. Unfortunately, reading with cat does not work because they are binaries. The last entry in the syslog is from around 8.30 am (when the system was still working).

My problem is not only that I have no idea how to solve this, but that I don't get a really meaningful error message about the main cause, which makes classic troubleshooting very difficult. I can find a few threads about the exec format error (which is also thrown at boot with the faulty service starts), but this mostly refers to the execution of individual commands.

I would be very grateful for any tips or ideas on how to proceed here.

EDIT:

Another observation is that after the boot and after the entry “triggering uevents” I briefly have a black screen and then the normal “enter passphrase” is promptly displayed on all three monitors. Normally I had no black screen and the prompt was only displayed on my main monitor. I don't know if this is relevant

Last edited by pacmanpenguin (2024-10-12 16:25:39)

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#2 2024-10-10 19:55:32

seth
Member
Registered: 2012-09-03
Posts: 59,084

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

1. You can still chroot into the system?
2. From the chroot, what's the output of

pacman -Qikk systemd
stat /usr/bin/journalctl
file /usr/bin/journalctl

3. for the last journal in the chroot use

journalct -b -1 # -b is the current boot, the install iso

or w/o chroot

journalctl -D /mnt/var/log/journal -b -1

4. If you can get a journal from a flawed boot, please post it, eg.

journalctl -D /mnt/var/log/journal -b -1 | curl -F 'file=@-' 0x0.st

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#3 2024-10-11 07:08:47

pacmanpenguin
Member
Registered: 2024-10-10
Posts: 14

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

1. Yes, this still works.

2. From chroot:
pacman -Qikk systemd:
https://0x0.st/X6cx.txt

Name            : systemd
Version         : 256.7-1
Description     : system and service manager
Architecture    : x86_64
URL             : https://www.github.com/systemd/systemd
Licenses        : LGPL-2.1-or-later  CC0-1.0  GPL-2.0-or-later  MIT-0
Groups          : None
Provides        : nss-myhostname  systemd-tools=256.7  udev=256.7
Depends On      : systemd-libs=256.7  acl  libacl.so=1-64  bash  cryptsetup  libcryptsetup.so=12-64  dbus  dbus-units  kbd  kmod  hwdata  libcap  libcap.so=2-64  libgcrypt  libxcrypt  libcrypt.so=2-64  libidn2  lz4  pam  libelf  libseccomp  libseccomp.so=2-64  util-linux  libblkid.so=1-64  libmount.so=1-64  xz  pcre2  audit  libaudit.so=1-64  openssl  libcrypto.so=3-64  libssl.so=3-64
Optional Deps   : libmicrohttpd: systemd-journal-gatewayd and systemd-journal-remote
                  quota-tools: kernel-level quota management
                  systemd-sysvcompat: symlink package to provide sysvinit binaries [installed]
                  systemd-ukify: combine kernel and initrd into a signed Unified Kernel Image
                  polkit: allow administration as unprivileged user [installed]
                  curl: systemd-journal-upload, machinectl pull-tar and pull-raw [installed]
                  gnutls: systemd-journal-gatewayd and systemd-journal-remote [installed]
                  qrencode: show QR codes [installed]
                  iptables: firewall features [installed]
                  libarchive: convert DDIs to tarballs [installed]
                  libbpf: support BPF programs [installed]
                  libpwquality: check password quality [installed]
                  libfido2: unlocking LUKS2 volumes with FIDO2 token [installed]
                  libp11-kit: support PKCS#11 [installed]
                  tpm2-tss: unlocking LUKS2 volumes with TPM2 [installed]
Required By     : accountsservice  android-udev  base  bolt  colord  flatpak  forticlient-vpn  gdm  gnome-logs  gnome-remote-desktop  gnome-session  gnome-settings-daemon  gnome-system-monitor  gnome-user-share  gvfs  iio-sensor-proxy  libcolord  libgudev  liblogging  libpulse  mdadm  media-player-info  mkinitcpio  pacman  rtkit  vte3  vte4  xdg-desktop-portal  xdg-user-dirs
Optional For    : None
Conflicts With  : nss-myhostname  systemd-tools  udev
Replaces        : nss-myhostname  systemd-tools  udev
Installed Size  : 32.46 MiB
Packager        : Christian Hesse <eworm@archlinux.org>
Build Date      : Tue Oct  8 17:47:49 2024
Install Date    : Thu Oct 10 08:44:43 2024
Install Reason  : Installed as a dependency for another package
Install Script  : Yes
Validated By    : Signature

systemd: 1547 total files, 30 altered files

stat /usr/bin/journalctl:
https://0x0.st/X6c3.txt

  File: /usr/bin/journalctl
  Size: 84672     	Blocks: 168        IO Block: 4096   regular file
Device: 254,0	Inode: 2901061     Links: 1
Access: (0755/-rwxr-xr-x)  Uid: (    0/    root)   Gid: (    0/    root)
Access: 2024-10-10 08:44:43.251719789 +0200
Modify: 2024-10-08 17:47:49.000000000 +0200
Change: 2024-10-10 08:44:43.055062280 +0200
 Birth: 2024-10-10 08:44:43.055062280 +0200

file /usr/bin/journactl

/usr/bin/journalctl: data

3. journalctl -b -1

bash: /usr/bin/journalctl: cannot execute binary file: Exec format error 

4. I did a "fresh" boot today, up to the point where no more service starts are attempted, I get a log outside chroot, but the last entry in journal is from Oct 09, where the system was still working (ensured that I "jumped" to the end of log file)

Last edited by pacmanpenguin (2024-10-11 07:10:06)

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#4 2024-10-11 07:59:37

seth
Member
Registered: 2012-09-03
Posts: 59,084

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

The systemd package is damaged and journalctl isn't an ELF binary.

LC_ALL=C pacman --root /mnt -Qkk 2> /tmp/howbadisit
cat /tmp/howbadisit | curl -F 'file=@-' 0x0.st

And check https://wiki.archlinux.org/title/SMART to see whether the drive is falling apart ("smartctl -a", the generic "healthy" assertion is meaningless)

Edit: bw, you don't have to copy the internet around, my 0x0.st works just as good as yours tongue

Last edited by seth (2024-10-11 08:00:21)

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#5 2024-10-11 08:09:54

pacmanpenguin
Member
Registered: 2024-10-10
Posts: 14

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

LC_ALL=C pacman --root /mnt -Qkk (i tried it inside an outside of chroot, same result)

error: failed to initialize alpm library:
(root: oot, dbpath: oot/var/lib/pacman/)
could not find or read directory

I ran a smartctl -a /dev/sdc

smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.8.2-arch2-1] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Crucial/Micron Client SSDs
Device Model:     CT500MX500SSD1
Serial Number:    1949E22D774B
LU WWN Device Id: 5 00a075 1e22d774b
Firmware Version: M3CR023
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
TRIM Command:     Available
Device is:        In smartctl database 7.3/5528
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Fri Oct 11 08:08:21 2024 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x80)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(    0) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  30) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x0031)	SCT Status supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   000    Pre-fail  Always       -       0
  5 Reallocate_NAND_Blk_Cnt 0x0032   100   100   010    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       19207
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       3229
171 Program_Fail_Count      0x0032   100   100   000    Old_age   Always       -       0
172 Erase_Fail_Count        0x0032   100   100   000    Old_age   Always       -       0
173 Ave_Block-Erase_Count   0x0032   063   063   000    Old_age   Always       -       561
174 Unexpect_Power_Loss_Ct  0x0032   100   100   000    Old_age   Always       -       370
180 Unused_Reserve_NAND_Blk 0x0033   000   000   000    Pre-fail  Always       -       45
183 SATA_Interfac_Downshift 0x0032   100   100   000    Old_age   Always       -       0
184 Error_Correction_Count  0x0032   100   100   000    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
194 Temperature_Celsius     0x0022   065   040   000    Old_age   Always       -       35 (Min/Max 0/60)
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
197 Current_Pending_ECC_Cnt 0x0032   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   100   100   000    Old_age   Always       -       0
202 Percent_Lifetime_Remain 0x0030   063   063   001    Old_age   Offline      -       37
206 Write_Error_Rate        0x000e   100   100   000    Old_age   Always       -       0
210 Success_RAIN_Recov_Cnt  0x0032   100   100   000    Old_age   Always       -       0
246 Total_LBAs_Written      0x0032   100   100   000    Old_age   Always       -       44977207223
247 Host_Program_Page_Count 0x0032   100   100   000    Old_age   Always       -       990565482
248 FTL_Program_Page_Count  0x0032   100   100   000    Old_age   Always       -       7714510665

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Completed [00% left] (0-65535)
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

The above only provides legacy SMART information - try 'smartctl -x' for more

Thank you very much for your help!

Last edited by pacmanpenguin (2024-10-11 08:12:11)

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#6 2024-10-11 08:13:19

seth
Member
Registered: 2012-09-03
Posts: 59,084

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

1. not from the chroot (that's what "--root" does, we want t avoid relying on the compromised system)
2. Drive doesn't look too bad, so it's the filesystem (btrfs?) or your re-installation of all packages failed.

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#7 2024-10-11 08:35:10

pacmanpenguin
Member
Registered: 2024-10-10
Posts: 14

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

1. I tried both, but same result
2. Filesystem is ext4 for /dev/mapper/cryptvol based on df -T

Not sure how to check this, but based on pacman -Qk everything seems fine, 0 missing files for all packages. While reinstalling no error were shown.

EDIT: Tried reinstall again, same result as in the initial post. xyz is up to date.

Last edited by pacmanpenguin (2024-10-11 08:37:22)

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#8 2024-10-11 08:37:11

seth
Member
Registered: 2012-09-03
Posts: 59,084

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

Ah,

(root: oot, dbpath: oot/var/lib/pacman/)

Seems you dropped a dash and made it "-root /mnt" instead of "--root /mnt"

Edit

Not sure how to check this, but based on pacman -Qk everything seems fine, 0 missing files for all packages.

"-Qkk" and the systemd package inspection clearly shows that the package is corrupted.

Edit #2:
sigh.
Don't chroot, mount all partitions (don't forget/mnt/boot if you're booting from a dedicated partition and run

pacman --root /mnt --cachedir /mnt/var/cache/pacman/pkg -Sy --dbonly $(pacman --root /mnt -Qnq)
pacman --root /mnt --cachedir /mnt/var/cache/pacman/pkg -S $(pacman --root /mnt -Qnq)

Don't skip any dashes. This will first sanitized the package database of all packages, then re-install all packages.

Then arch-chroot into the system and run "pacman -Syu"

Last edited by seth (2024-10-11 08:43:30)

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#9 2024-10-11 08:44:09

pacmanpenguin
Member
Registered: 2024-10-10
Posts: 14

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

seth wrote:

Ah,

(root: oot, dbpath: oot/var/lib/pacman/)

Seems you dropped a dash and made it "-root /mnt" instead of "--root /mnt"

Yes, you're right. Sorry, my fault.

See full log here: http://0x0.st/X6Ta.csv

There are some warnings shown, that are not included in the .csv file.

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#10 2024-10-11 08:57:44

pacmanpenguin
Member
Registered: 2024-10-10
Posts: 14

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

pacman --root /mnt --cachedir /mnt/var/cache/pacman/pkg -Sy --dbonly $(pacman --root /mnt -Qnq)

All packages seem have just been reinstalled, at the end an “unknow trust” (invalid or corrputed package (PGP Signature) was thrown for a few packages.
However, there is now an error at the end:

failed to commit transaction (invalid or corrupted package) 
Errors occured, no packages were upgraded 

Should I rerun this command?

Last edited by pacmanpenguin (2024-10-11 08:58:03)

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#11 2024-10-11 09:03:57

seth
Member
Registered: 2012-09-03
Posts: 59,084

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

These all have broken mtrees

drawio-desktop electron28 firefox gdb gdb-common git glib2-devel glib2-docs gnome-bluetooth-3.0 go gperftools graphene gtk4 gtksourceview5 imagemagick jasper lib32-libnghttp3 libblockdev libblockdev-crypto libblockdev-fs libblockdev-loop libblockdev-mdraid libblockdev-nvme libblockdev-part libblockdev-swap libgphoto2 libgsf libimobiledevice-glue libmanette libnftnl libngtcp2 libnm libproxy libspelling libvncserver libwebp libwnck3 libyuv lvm2 mbedtls2 net-tools netpbm networkmanager noto-fonts-emoji npm nvidia ppp python-cffi python-cryptography python-pycodestyle python-pyproject-hooks python-validate-pyproject python-wheel qt6-base qt6-declarative remmina rpi-imager sdl2 signal-desktop systemd-sysvcompat thunderbird unbound vapoursynth vim vim-runtime virtualbox-host-modules-arch webkit2gtk-4.1 webkitgtk-6.0

And these have file deviations

adwaita-cursors adwaita-icon-theme amd-ucode audacity baobab cmake default-cursors djvulibre eog evince evolution-data-server file-roller forticlient-vpn gcr gdk-pixbuf2 geocode-glib-common glib2 gnome-calculator gnome-calendar gnome-characters gnome-clocks gnome-color-manager gnome-console gnome-control-center gnome-disk-utility gnome-font-viewer gnome-logs gnome-music gnome-online-accounts gnome-photos gnome-shell gnome-system-monitor gnome-text-editor gnome-tweaks google-chrome granite7 hicolor-icon-theme htop ibus java-runtime-common jdk-openjdk jdk11-openjdk kdenlive keepassxc lftp libpeas libreoffice-still libutempter malcontent mesa microsoft-edge-stable-bin monero-gui nautilus network-manager-applet nm-connection-editor nodejs nodejs-nopt nvidia-utils opensnitch orca planify postfix purpose qt5-tools rygel scribus shadow shutter simple-scan sublime-text systemd tecla tilix totem v4l-utils virtualbox vtop wasabi-wallet-bin wireshark-qt yelp

archlinux-keyring seems intact, though - you'll have to provide the actual error.
You can also try to pre-update it

pacman --root /mnt --cachedir /mnt/var/cache/pacman/pkg -Sy archlinux-keyring

nb. that the --dbonly pass doesn't update *anything*, it just fixes the broken and missing mtree problems.
The second pass will actually re-install the packages and fix the broken files.

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#12 2024-10-11 09:27:18

pacmanpenguin
Member
Registered: 2024-10-10
Posts: 14

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

I tried the commands from the previous comment (but with --noconfirm and redirected stdout and stderr to the log):

pacman --root /mnt --cachedir /mnt/var/cache/pacman/pkg -Sy --dbonly $(pacman --root /mnt -Qnq)
https://0x0.st/X6T4.txt

pacman --root /mnt --cachedir /mnt/var/cache/pacman/pkg -S $(pacman --root /mnt -Qnq)
https://0x0.st/X6Tt.txt

then chroot into /mnt and pacman -Syu
https://0x0.st/X6Tv.txt

Im not sure if the first commands worked as expected. For this "exist in filesystem error" from pacman -Syu inside chroot there is a force / overwrite flag, should I rerun it with that flag?

Edit: If I run the pacman --root /mnt --cachedir /mnt/var/cache/pacman/pkg -Sy archlinux-keyring before, its the same error.

keyring_command.log: https://0x0.st/X6T6.txt

Last edited by pacmanpenguin (2024-10-11 09:50:10)

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#13 2024-10-11 15:03:35

seth
Member
Registered: 2012-09-03
Posts: 59,084

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

usr/bin/pacman-key: line 196: /dev/fd/63: No such file or directory
ldconfig: File /usr/lib32/libnghttp3.so.9.2.4 is empty, not checked.
…

Do not chroot!
In doubt you'll have to reset the keyring, https://wiki.archlinux.org/title/Pacman … l_the_keys
However that should™ not be necessary if you don't chroot into the intallation and use the pacman of the install iso.
Speaking of which: if that's an older install iso, the keyring might be too dated.
You can try to run "pacman -Sy archlinux-keyring" on the install iso (no chroot, no --root, we're trying to update the keys in the install iso. This will not survive a reboot!) or fetch the latest install iso.

As long as pacman quits with "Errors occurred, no packages were upgraded." you've not effectively changed/fixed the system.

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#14 2024-10-12 10:33:41

pacmanpenguin
Member
Registered: 2024-10-10
Posts: 14

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

In Germany we have a saying “Kaum macht man es richtig, schon funktioniert es” which means “As soon as you do it right, it works”.

I am happy to inform you that the system is booting cleanly. Seth, you can't imagine how much you've helped me. I have already accepted my fate of having to completely reinstall everything. My whole weekend is saved! And more importantly, I learned a lot. If you have a buymeacoffee link or something, feel free to send it over to me.

For all those who might find the thread at some point: In the end it was absolutely sufficient to run the following commands (outside chroot):

pacman -Sy archlinux-keyring
pacman --root /mnt --cachedir /mnt/var/cache/pacman/pkg -Sy --dbonly $(pacman --root /mnt -Qnq)
pacman --root /mnt --cachedir /mnt/var/cache/pacman/pkg -S $(pacman --root /mnt -Qnq)

After that I did a pacman -Syu inside chroot, but there was nothing to update, so I think its obsolete.

Some side questions:

1. I created a fresh bootstick with the latest archiso today (with balenaEtcher) and when I tried to luksOpen my /dev/sdc2, I get a "no key available with this passphrase". ofc ensured to load the correct keyboard layout (de-latin1) and even typed the password in the shell to ensure its correct. When I booted from the old bootstick, everything works. Kinda crazy, any explanation for that? I think I had this one time in the past and it was bc of missing initramfs or something..

2. After running the two commands and waiting till everything is finished, umount /mnt is not possible. Based on the PID fuser -m its bc of gpg-agent. Why is this still running after everything is finished?

THANK YOU!

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#15 2024-10-12 14:39:40

seth
Member
Registered: 2012-09-03
Posts: 59,084

Re: [SOLVED] All services FAILED at boot after frozen upgrade and poweroff

gpg-agent might be related to archlinux-keyring-wkd-sync ?
But even then I'm not really sure why it would access /mnt - you can inspect "ls -l /proc/$(pidof gpg-agent)/fd" to see what files it's accessing.

Is the luksOpen problem still reproducible?
nb. that the device node order is not deterministic (ie. eg. sdb and sdc might swap places any time), you might simply have tried to unlock the wrong partition.

Please always remember to mark resolved threads by editing your initial posts subject - so others will know that there's no task left, but maybe a solution to find.
Thanks.

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