Arch Linux

2Pug

Member

Registered: 2011-04-21

Posts: 17

[Solved] Laptop will not boot after update - Kernel Panic

I've been working on this issue for about a week and have not been able to budge an inch in progressive, so I guess it's time to ask for help.

I have a Samsung Galaxy Book 3 Ultra - Model NP960XFH and it's had Arch running on it since I got it.
There's never been any issues updating the system outside of the minor issues that you normally get every now-and-then.
On 10/21 I did an update of the system and reboot. The system would not boot and displayed a kernel panic message.
I went onto the forums and searched for possible causes. I tried everything I could find that sounded like it might help, such as clearing the boot partition, blacklisting modules, and many other small changes but nothing seemed to help.
It was time to nuclear on the issue, so I re-partitioned, reformatted, reinstalled. But again, nothing changed and kept getting the same issue of it locking on boot. Sometimes it would display a kernel panic, sometimes it would just lock on random messages looking like the kernel hit a null pointer.
This even happens when I just have the base, linux, linux-firmware packages installed - nothing else. I've tried installing intel-ucode, but that didn't help either.
I'm not sure what's left that I can do, I've been using Arch for a long time and have never had an update break the system this bad before.

dmesg
journalctl

Last edited by 2Pug (2024-11-06 23:42:43)

Namala

Member

Registered: 2024-10-26

Posts: 2

Re: [Solved] Laptop will not boot after update - Kernel Panic

Could you paste the outputs to pastebin or similar?

2Pug

Member

Registered: 2011-04-21

Posts: 17

Re: [Solved] Laptop will not boot after update - Kernel Panic

Okay, here they are:
dmesg
journalctl

gromit

Package Maintainer (PM)

From: Germany

Registered: 2024-02-10

Posts: 657

Website

Re: [Solved] Laptop will not boot after update - Kernel Panic

Are you using the proprietary nvidia drivers? It seems to me like the log just ends, hmm  ..

2Pug

Member

Registered: 2011-04-21

Posts: 17

Re: [Solved] Laptop will not boot after update - Kernel Panic

At first I thought it was an nvidia driver issue as well from the way people were talking about similar issues, but I'm starting to think that might not be the case. I wiped the whole system and even reformatted the drive just to be sure everything was gone. I then installed the base version of Arch just to see if I could boot to the shell. I haven't installed any packages outside the base, linux, linux-firmware, and intel-ucode. But I keep getting the same hangs. I even tried using the archinstall script with the same results. The hangs usually occur right after the 'starting backlight' boot message, but not always. Sometimes I'll get a kernel panic message, sometimes I won't.

Last edited by 2Pug (2024-10-27 17:07:22)

gromit

Package Maintainer (PM)

From: Germany

Registered: 2024-02-10

Posts: 657

Website

Re: [Solved] Laptop will not boot after update - Kernel Panic

Could you try to give us more context? An image of the kernel panic would for example already be a good starting point!

2Pug

Member

Registered: 2011-04-21

Posts: 17

Re: [Solved] Laptop will not boot after update - Kernel Panic

boot issue

I tried updating another older samsung laptop with the latest arch version and it worked fine.  It appears to be something particular with my newer Samsung laptop that linux does not like.

xerxes_

Member

Registered: 2018-04-29

Posts: 776

Re: [Solved] Laptop will not boot after update - Kernel Panic

Laptop hangs on last line like it is on the picture or there are displayed later some lines below?
For me it would be hard to figure out from this lines on picture what's going on.
It would be nice to go to few lines below "Call trace:" or "RIP:"

Add this kernel parameter to your boot loader: "loglevel=3", so maybe more useful info will show up. Here is how to do it: https://wiki.archlinux.org/title/Kernel_parameters

2Pug

Member

Registered: 2011-04-21

Posts: 17

Re: [Solved] Laptop will not boot after update - Kernel Panic

boot issue
I set the log level to 3 but really didn't see a difference with the output messages. I noticed the kernel had been updated, so I did a full system update. But that didn't seem to help either; i got the same results as before.

seth

Member

Registered: 2012-09-03

Posts: 58,669

Re: [Solved] Laptop will not boot after update - Kernel Panic

The logs in #3 run on i915 and nouveau

Try the LTS kernel, it looks like the offending device is intel-ipu6
You can also try the suggested "pci=nocrs" or to blacklist intel-ipu6

Make sure you're nott rebooting out of those stalls w/ the power button.
Either use the https://wiki.archlinux.org/title/Keyboa … el_(SysRq) or try to frenetically press ctrl+alt+del

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How to upload text · How to boot w/o GUI · Disable Windows Fast-Start! · Fix your xinitrc

2Pug

Member

Registered: 2011-04-21

Posts: 17

Re: [Solved] Laptop will not boot after update - Kernel Panic

The logs in #3 run on i915 and nouveau

Try the LTS kernel, it looks like the offending device is intel-ipu6
You can also try the suggested "pci=nocrs" or to blacklist intel-ipu6

Make sure you're nott rebooting out of those stalls w/ the power button.
Either use the https://wiki.archlinux.org/title/Keyboa … el_(SysRq) or try to frenetically press ctrl+alt+del

I tried the pci=nocrs but it didn't appear to change anything, so I took it out and blacklisted the intel-ipu6 module but this only appears to make it worst.

kernel panic

I tried using ctrl+alt+del but it did not seem to do anything and I had to hold down on the power button to turn the laptop off. Also, the caps lock key light is blinking. I've heard of others having this blinking key but their solutions didn't seem to fix my issue either.

seth

Member

Registered: 2012-09-03

Posts: 58,669

Re: [Solved] Laptop will not boot after update - Kernel Panic

caps lock key light is blinking

That's a legit kernel panic, https://wiki.archlinux.org/title/Kdump

intel_ipu6 shows up in your screenshot so you've not actually blacklisted it.
Add "module_blacklist=intel_ipu6" to the https://wiki.archlinux.org/title/Kernel_parameters

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How to upload text · How to boot w/o GUI · Disable Windows Fast-Start! · Fix your xinitrc

2Pug

Member

Registered: 2011-04-21

Posts: 17

Re: [Solved] Laptop will not boot after update - Kernel Panic

caps lock key light is blinking

That's a legit kernel panic, https://wiki.archlinux.org/title/Kdump

intel_ipu6 shows up in your screenshot so you've not actually blacklisted it.
Add "module_blacklist=intel_ipu6" to the https://wiki.archlinux.org/title/Kernel_parameters

Oops, it made a typo while putting in the blacklisted module. After fixing that, the laptop booted fine and appears to be working. I remember blacklisting modules before and it not having any effect but that might be because they were different intel modules or the fact that I was not blacklisting from the kernel line in the loader.

Thanks for everyone's help with this!